Aug 4 - 6, 2020 | Virtual

Agenda

NAMIC has made the decision to move all in-person events for remainder of 2020 to a virtual setting, including the Annual Convention in Boston scheduled for September where we had planned to celebrate NAMIC’s 125th Anniversary. The health and well-being of NAMIC members and staff are the most important factors in considering our options and hosting large event gatherings in these times is just not feasible.

Those who have already registered for an event will receive a separate communication with the details of transferring to a virtual event. All members will soon receive information about exciting new ways to experience what they have come to expect from NAMIC events.

Subject to change without notice. All times listed are in Eastern Standard Time.

Tuesday, August 4
9:30 a.m. – 12:00 p.m.

Solutions Showcase

9:30 – 10:00 a.m.

NAMIC Welcome and COVID-19 Industry Update

Join Chuck Chamness, NAMIC’s president and CEO, as he kicks off this virtual Farm Mutual Forum with the latest updates on what NAMIC’s been up to and the impact COVID-19 is having on the insurance industry.

Chuck Chamness | President & CEO
NAMIC

10:00 – 10:15 a.m.

Virtual Networking Break

10:15 – 11:15 a.m.

Keynote Address: Love, L.E.A.R.N., and Wet Cats: Creating a Service Culture

No matter what mutual you work for, your company is devoted to creating loyal customers and employees. This commitment requires each employee to put someone else's needs ahead of his or her own and provide unconditional customer service. However, when an irate customer, also known as a wet cat, comes along, that person can easily turn each of us into a difficult coworkers, make us want to tear unconditional service to shreds, and tempt us to leave the world of service behind.

A simple five-step method called L.E.A.R.N. can change all that. This address will review the L.E.A.R.N. method and demonstrate how identifying the types of wet cats that strike the most fear in us and practicing the steps in a safe and fun environment, can help customer service heroes prevail.

Andy Janning | Photographer. Speaker. Storyteller.
AndyJanningPhoto.com

11:15 – 11:30 a.m.

Virtual Networking Break

11:30 a.m. – 12:15 p.m.

Educational Sessions

  1. PFMM Session: Loss Control Module
    PFMM Credit Qualifying Session
    This two-part session will examine how to develop a loss control program, including a review of basic inspection procedures and guidelines. Also covered in this course will be the process of estimating losses and establishing reserves as well as a review of plans for handling catastrophic events. Case studies will provide real-life context throughout this session, which is required for those working toward the PFMM certification.

    Chris Feldt, PFMM | Manager
    Heartland Mutual Insurance Company

  2. Errors and Omissions Coverage for Directors and Officers
    This session qualifies for one FMDC elective credit in the Management module
    This presentation will focus on liability topics for insurance companies, such as employment practices, insurance bad faith, and directors and officers. The session will begin with a refresher of basic liability elements and proceed to discussions of popular liability issues as well as the plaintiffs’ attorneys’ favorite tool – the Reptile Theory. A discussion of attitudes and process/procedural stumbling blocks that generate liability claims will follow. The session will close with real-life examples, including some drawn from NAMICO’s files – with suitable anonymity.

    Timothy F. Sullivan, RPLU | President & CEO
    NAMIC Insurance Company, Inc.

  3. Employment Issues, Pitfalls, and Laws
    This interactive session is designed to provide managers the nuts and bolts of what's needed to function as a human resources division. It will explore best practices and pitfalls in recruiting, selecting, hiring, and terminating employees. The presenter will discuss employee handbook must haves and provide takeaways for how to start one. The session will end with a review of basic federal and state labor laws and discuss emerging trends and changes in the HR space.

    Megan Wonsmos, SHRM-CP | Human Resources Business Partner
    IMT Insurance Company

  4. Tips for Terrific Talking
    Most of us harbor a fear of public speaking that ranks right up there with insects, heights, and attending the dentist. We’d do anything to avoid getting in front of a group and talking. Right? The reality is, we are all public speakers, and how we present ourselves and our message goes a long way in determining the quality of our relationships. Come learn the seven steps that’ll help you deliver presentations that get real results.

    Andy Janning | Photographer. Speaker. Storyteller.
    AndyJanningPhoto.com

  5. Building Great Governance Teams
    This session qualifies for one FMDC elective credit in the Management module
    Having a strong governance team is critical to a company’s success. This session will discuss what boards really need to know to be successful and how to establish each team member’s role. By the end of the session, participants will have a road map for success.

    Mark Thorsby | Principal
    FrontWheel Consulting

Wednesday, August 5
9:30 a.m. – 12:15 p.m.

Solutions Showcase

9:30 – 10:15 a.m.

Educational Sessions

  1. PFMM Session: Underwriting Property and Liability Module
    PFMM Credit Qualifying Session
    This four-part session examines the importance of developing underwriting guidelines, provides an overview of the tools available for underwriting, and explores the potential risks and exposures that come with underwriting property and liability. Also covered in this course will be basic understandings of evaluating rate adequacy, cash value versus replacement cost, insurance to value, the renewal process, reasons for cancellations and non-renewals, and the importance of file audits. Case studies will provide real-life context throughout this session, which is required for those working toward the PFMM certification.

    Elise Farnham, CPCU, ARM, AIM, CPIW | President
    Illumine Consulting

  2. Insuring Industrial Hemp Operations
    This session qualifies for one FMDC elective credit in the Operations & Insurance module
    This session will begin with a review of the distinctions between hemp and cannabis. The presenters will discuss current state and federal legislation and the impacts these laws have on hemp growing and the effects on insurability. The discussion will include industrial hemp growing operations and exposures, as well as, how it differs from a processing operation for CBD oil to include unique exposures and coverages necessary to insure hemp operations. The presentation will conclude by looking at examples of typical property and liability losses and engage the audience using polling technology to make sure all questions are answered.

    Corey Rhoads | Senior Agribusiness Underwriter
    SECURA Insurance

    Kevin Schock | Senior Farm & Ag Underwriter
    SECURA Insurance

  3. Marketing Ideas for Your Farm Mutual
    This session qualifies for one FMDC elective credit in the Operations & Insurance module
    Marketing is a must for all farm mutuals. But many farm mutual staffs believe they lack the technical expertise and resources to be successful.

    During this presentation, you will learn that you're not alone in the struggles of marketing your mutual insurance company. More importantly, you'll learn tips to make your mutual stand out in a crowded insurance marketplace. You'll get ideas to implement digital marketing tactics that align with your farm mutual's business goals and help your bottom line.

    Dan McCue, AINS | Digital Marketing Strategist
    Grinnell Mutual

  4. Business Communications and Your Personal Brand
    Professional norms are the unwritten rules of the modern office. Each time you follow them, you gain credibility; unfortunately, a misstep can have serious and unexpected consequences. The way you communicate with coworkers and/or clients on email, for example, can build trust or damage your integrity. This session will help you smooth out the wrinkles in your written communication and daily interactions so your work shines through.

    Amy Waninger, CPCU, CIDM, AIT, AIM | CEO
    Lead at Any Level LLC

10:15 – 10:30 a.m.

Virtual Networking Break

10:30 – 11:15 a.m.

Educational Sessions

  1. PFMM Session: Underwriting Property and Liability Module – Continued
    PFMM Credit Qualifying Session
    This four-part session examines the importance of developing underwriting guidelines, provides an overview of the tools available for underwriting, and explores the potential risks and exposures that come with underwriting property and liability. Also covered in this course will be basic understandings of evaluating rate adequacy, cash value versus replacement cost, insurance to value, the renewal process, reasons for cancellations and non-renewals, and the importance of file audits. Case studies will provide real-life context throughout this session, which is required for those working toward the PFMM certification.

    Elise Farnham, CPCU, ARM, AIM, CPIW | President
    Illumine Consulting

  2. A Digital Transformation Lens for Underwriting and the Customer Relationship
    In the current era of digital transformation, we see unlimited possibilities for efficiency and overall improvements in underwriting roles, processes, and functions and even agent relationships. This session will provide attendees practical tips that can be applied to improve their underwriting processes, whether with automation or new ways to streamline manual processes. The discussion will also touch on the changes in the marketplace, what lies ahead, and the shift of the lens to focusing on the needs of the customer to improve overall satisfaction.

    Deborah Smallwood | Owner
    Strategy Meets Action

  3. The Connected Farm and the Role of Cyber Insurance
    This session qualifies for one FMDC elective credit in the Operations & Insurance module
    This session will kick off with a high-level overview of the insurance industry's view of farm cyber exposure and correlate existing cyber coverages to specific exposures indicative to farms. Once a good understanding of farm cyber exposures has been established, the focus will shift to the current farm-specific cyber coverages and discuss how they work. Lastly, the presentation will review cyber marketplace best practices to show how the implementation of a farm-specific cyber product is achievable for farm mutuals and how they can offer this protection to farm owner policyholders.

  4. Homeowners Claims Regarding Legal Marijuana
    This session will focus on the challenges insurers, agents, and insureds face when it comes to homeowners coverages and legal marijuana. There will be a review of which states allow recreation and/or medicinal marijuana use and a discussion how these states’ laws conflict with federal laws. This session will also discuss the property and liability exposures and how to deal with coverages if any apply. Finally, the presentation will answer - from a claims perspective – “What can happen when a marijuana-related loss occurs and the client expects his or her homeowners policy to respond?”

    Casey Roberts, ACSR, AFIS, CIC | Principal
    Laurus Insurance Consulting

11:15 – 11:30 a.m.

Virtual Networking Break

11:30 a.m. – 12:15 p.m.

Educational Sessions

  1. PFMM Session: Underwriting Property and Liability Module – Continued
    PFMM Credit Qualifying Session
    This four-part session examines the importance of developing underwriting guidelines, provides an overview of the tools available for underwriting, and explores the potential risks and exposures that come with underwriting property and liability. Also covered in this course will be basic understandings of evaluating rate adequacy, cash value versus replacement cost, insurance to value, the renewal process, reasons for cancellations and non-renewals, and the importance of file audits. Case studies will provide real-life context throughout this session, which is required for those working toward the PFMM certification.

    Elise Farnham, CPCU, ARM, AIM, CPIW | President
    Illumine Consulting

  2. Demystifying Cybersecurity Threat Management
    This session qualifies for one FMDC elective credit in the Operations & Insurance module
    This session will remove much of the mystery surrounding the what, why, and how of cybersecurity threat management. Focusing on the motto “think of cyber threats as your competitors,” this session will employ analogies to simplify and illustrate cybersecurity threat management practices, processes, and tools every organization can employ to protect its information, information technology infrastructure, and other assets.

    Lisa Sladek, ACP, AINS, AIS, API, MCM, MLIS | Vice President – Compliance
    NAMIC Insurance Agency

    Kristen Strasser, CIC, AAI | Account Manager
    NAMIC Insurance Agency

  3. Covering the Home-Based Business Venture
    From direct sales representatives to piano teachers and photographers, home-based businesses are as popular as ever. Join this session to learn about and discuss the types of activities that may be considered an incidental business exposure, when it may be appropriate to cover them on a personal or farm liability policy, and what should be considered before deciding where to place coverage.

    Dani Sims | Quality Management Professional
    Grinnell Mutual Reinsurance Company

  4. Agritainment: When Farming Isn’t Farming
    Farming is a defined term in ISO and AAIS farm liability coverage forms, but they don’t define what is commonly called “agritainment.” This session will focus on the various types of agricultural entertainment found on today's farms and the underwriting challenges they present. It will also discuss how many states are turning to agritainment to help the general public better understand farming.

    Casey Roberts, ACSR, AFIS, CIC | Principal
    Laurus Insurance Consulting

1:30 – 3:30 p.m.

State Association Connect – By Invitation (Live stream)

Thursday, August 6
9:30 a.m. – 12:00 p.m.

Solutions Showcase

9:30 – 10:15 a.m.

Educational Sessions

  1. PFMM Session: Claims Module
    PFMM Credit Qualifying Session
    This two-part session will examine how to develop a claims procedure and identify basic steps and related governance practices. The course will also cover the importance of claims file audits, customer service, and how to reclaim dollars after a loss (salvage, subrogation, and restitution). Case studies will provide real-life context throughout this session, which is required for those working toward the PFMM certification.

    Chris Feldt, PFMM | Manager
    Heartland Mutual Insurance Company

  2. Insurance Accounting and Investment Management
    This session qualifies for one FMDC core credit in the Finance & Accounting module
    This course will provide a high-level focus on insurance accounting principles and the investment process. By the end of the session, attendees will have a basic understanding of insurance accounting and investment management. Topics to be discussed include premium accounting, assets and liabilities, earned/unearned premium, financial metrics, the role of the board in the investment process, governance challenges in overseeing an insurance investment portfolio, and sound investment policy.

    Abby De Zeeuw, CPA, MBA | Partner
    Cain Ellsworth & Company, LLP

  3. Positioning a Mutual’s Team for Successful Transition: It’s a Difficult Conversation, But Someone Has to Do It
    This session qualifies for one FMDC elective credit in the Management module
    Mutual company succession planning needs the highest level of attention to minimize a potential gap in talent when company leaders retire. A clear pathway needs to be set for junior leaders in order to attract and retain ideal candidates, while those positioned for retirement may need financial guidance as they prepare for the next phase. This session will provide a practical framework designed to position current and future leaders for a successful transition.

    Jim Maher, JD, CPA, CEPA, CFP | Chief Executive Officer & Founder
    Archford Capital Strategies, LLC

10:15 – 10:30 a.m.

Virtual Networking Break

10:30 – 11:15 a.m.

Educational Sessions

  1. PFMM Session: Claims Module – Continued
    PFMM Credit Qualifying Session
    This two-part session will examine how to develop a claims procedure and identify basic steps and related governance practices. The course will also cover the importance of claims file audits, customer service, and how to reclaim dollars after a loss (salvage, subrogation, and restitution). Case studies will provide real-life context throughout this session, which is required for those working toward the PFMM certification.

    Chris Feldt, PFMM | Manager
    Heartland Mutual Insurance Company

  2. Insurance Audits and Basics of Actuarial Work
    This session qualifies for one FMDC core credit in the Finance & Accounting module
    This course will provide a board-level focus on audits, committee responsibilities, and rate-making fundamentals. By the end of this course, attendees will have a basic understanding of insurance audits as well as the importance of an audit committee and actuarial work.

    Abby De Zeeuw, CPA, MBA | Partner
    Cain Ellsworth & Company, LLP

  3. Why Do All the Work Yourself? Leveraging Outside Expertise With Bolt-On Coverage
    No single company, of any size, has the will and/or the capacity to develop and manage all emerging coverages sought by policyholders in this rapidly changing society. This session will review the options for bolt-on coverages available from third-party providers and give attendees a sense of market dynamic for each. It will also dive deeper into equipment breakdown and service-line coverage and cyber coverage for home and farm. Drawing from their experiences on the provider side, the presenters will highlight the factors a mutual should consider before taking what has been described as a “leap of faith.” Attendees will leave the session with a better sense of what is available and a methodology for increasing their chances of success should they choose to “bolt on.”

    Patrick Clark | Reinsurance Professional
    Hartford Steam Boiler Inspection & Insurance Company

    Thomas Hurlbut | Business Relationship Executive
    Hartford Steam Boiler Inspection & Insurance Company

  4. Electrical Hazard Identification and Mitigation
    The distribution of electricity from incoming utility lines to buildings, structures, and equipment is a system that can often intimidate even the best insurance professionals. This session will help any insurance professional become more familiar with the basics of electrical hazards and gain a better understanding of the exposures so they can be communicated to policyholders. Case study examples will be used to relate examples of electrical causations of fires and what steps could have been used for prevention.

    Kimberly Long Ersland | Chief Deputy State Fire Marshal
    North Dakota State Fire Marshal’s Office

11:15 – 11:30 a.m.

Virtual Networking Break

11:30 a.m. – 12:15 p.m.

Closing Session: Embracing a Culture of Change

Amy Waninger, CPCU, CIDM, AIT, AIM | CEO
Lead at Any Level LLC

Contacts

Julie Bacher
Events Customer Service Coordinator

317.876.4279

  Julie