Extending Human Judgment: A Mutual Carrier’s Approach to Responsible Generative AI

In this case study, The Andover Companies shares how it is embedding generative artificial intelligence into its human-centered innovation process — from early opportunity analysis through solution development — to improve speed, insight, and execution. To ensure adoption remains responsible and aligned with business goals, the company also established a cross-functional AI Task Force to evaluate use cases, pilot enterprise tools, and build AI literacy across departments. The combined approach offers a practical roadmap for mutual carriers seeking measurable value from generative AI.