The Mutual Insurer’s AI To-Do List: Workflow Automation Worth Prioritizing Before 2027

Mutual insurers are under pressure to show progress with artificial intelligence, but many do not have a clear picture of where to start. Without peer benchmarks specific to how mutuals are structured, it can be difficult to distinguish between what is aspirational and what is buildable — and even harder to build a compelling internal case for moving forward.

This webinar draws on direct conversations with mutual insurance companies to map out specific workflow automation opportunities worth acting on before 2027. Michelle Wetherill and Steve Shlakman of Origami Risk will walk through each use case — what triggers it, what it replaces, and what it takes to build — and discuss what a realistic starting point looks like for a mid-size mutual without a large IT team. The webinar is practical, peer-informed, and designed for operators who are done waiting for the right moment and ready to identify the right workflow.