This session will provide an overall economic outlook of the property/casualty insurance industry. This session will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company’s risk.

Robert Hartwig, Ph.D.

Director, Center for Risk & Uncertainty Management
University of South Carolina

When it comes to Medicare compliance, all insurers continue to be in the Centers for Medicare and Medicaid Services’ bullseye. CMS is armed with strong and broad rights. Dealing with Medicare set-aside accounts continues to get more complicated and expensive, and CMS continues to aggressively pursue conditional payment recovery. From another angle, Medicare Advantage Plans continue to ramp up their recovery efforts, including lawsuits for “double damages.” To meet these challenges, it is critical that insurers have a Medicare game plan in place from Day One. This session breaks down the key steps you can take to build holistic Medicare strategies to stay compliant, reduce risk, and get claims settled.

Mark Popolizio

Vice President, MSP Compliance and Policy
ISO Claims Partners

Brian Cowan

Vice President, Services
ISO Claims Partners

Join this session to find out how to get the most out of a mediation so you can save money, time, and future headaches. Hear from an experienced mediator and bad-faith defense attorney on four tactics successful negotiators use to walk away from the satisfied from the negotiating table.

Julia Stuebing

Associate
Dinsmore

This session provides an overview of the application of drone technology in property/casualty claims administration. Topics include current challenges with the environment, the use of drones in disaster response specific to the insurance industry, advantages of using drones to augment human power, drones and various data output that can be provided, as well as how to decide between an in-house drone program or contracted providers.

Robert Barden

Director, Unmanned Aviation Programs
Cobalt Technical Solutions, LLC

During this interactive program, we will explore methods and techniques for evaluating bodily injury claims considering the various factors that can influence the impacts of traumatic injury. We will explore issues related to co-morbidities and the amount owed when an individual has a pre-existing medical condition. We will review how low-impact accidents are often used to exaggerate or inflate potential injuries. Other determining factors in the evaluation process such as age of the injured person, availability of adequate medical care, culture, and the expectations of the injured person will also be explored.

Elise M. Farnham

President
Illumine Consulting

Nearly a quarter of the HVAC systems that HVAC investigators assessed last year experienced lightning or surge as the reported cause of loss. This webinar provides information about how to handle these claims more accurately and how to better tell the difference between damages caused by direct lightning, surge, and wear and tear.

Jay Dykstra

Technical Education Manager
HVAC Investigators and StrikeCheck

New complexities are making waves within the insurance economy, from shifting market conditions to regulatory changes to the vehicles themselves. These shifts present new challenges for carrier strategies and internal workflows, as well as policyholder experiences.

Advanced technology can help sort and analyze large amounts of data and considerations to inform decisioning, but it can’t do it alone. It also takes a broader connected ecosystem to seamlessly navigate next steps from accident through FNOL, through casualty and repair predictions, to resolution, while monitoring for subrogable opportunities along the way.

In this webinar, learn how:

• AI and deep learning can help evolve traditional thinking around FNOL methodologies
• Intelligent automation and early decisions can make an end-to-end digital claims process that includes subrogation management possible, helping to increase productivity and improve outcomes
• Innovation can lay the groundwork for the future as the industry takes steps towards the vision of straight-through processing

Timothy D. Christ

Senior Solutions Engineer – CCC® Safekeep
CCC Intelligent Solutions

Jason Verlen

VP of Product Marketing
CCC Intelligent Solutions

During this session, Mario Pecoraro will discuss all types of insurance claims, what can be done to mitigate the risk of insurance fraud, and how to spot red flags. Topics addressed include the cost of insurance fraud, including direct and indirect claim costs. He'll review the different types of liability claims, including premises, product, professional, and auto liability, and talk about no-fault auto/personal injury protection fraud and workers' compensation fraud. Anti-fraud technology, such as the use of remote surveillance, will be compared to traditional surveillance methods. Investigation best practices and actual case studies in which investigative strategies provided real savings will also be presented.

Mario S. Pecoraro

President & CEO
Alliance Risk Group Inc

Digital acceleration, rising customer expectations, and mounting competitive pressures are challenging insurers to deliver ever faster, more flexible claims service while still ensuring fair outcomes. While many leading organizations have implemented some form of claims automation, inefficiencies remain. Claims automation offers several intriguing benefits, including enhanced customer experiences, operational efficiency, and reduced cycle times and loss adjustment expenses. But realizing those benefits requires the right data and analytic framework. Join this webinar to gain an understanding of the digital maturation process and key capabilities needed to implement and expand claims automation.

Carlos Martins

Senior Vice President
Verisk

Customer experience has become the top priority for many insurers, and in the claims business, carriers are investing in touchless claims to meet policyholders’ high expectations and get ahead of the competition. But fast-tracking claims requires a nuanced approach that involves automation, analytics, and fraud detection. This session will examine how claims automation and fraud analytics must be closely linked in an insurer’s journey to touchless claims. It will explore the rise in fraud, leading anti-fraud technologies, and fraud analytics capabilities.

Rafael Conde

Director of Product Innovation
Verisk

As the number and size of cyber claims continue to escalate, it's important to remember there is more to handling these claims than managing the cyber events. This session will cover best practices for handling cyber claims to provide transparent communications to policyholders while preserving the insurer's policy defenses and fostering efficient claims resolution.

Judy Selby

Partner
Kennedys

Danielle Valliere

Partner
Kennedys

Managing workers’ compensation cases is becoming more challenging. This session will analyze emerging issues in workers’ compensation claims administration, including medical issues associated with obesity, co-morbidities, and return to work when the worker is part of the “sandwich generation.” It will also analyze the causes behind the reduction in claims volume while the duration of temporary total disability has increased.

Elise M. Farnham

President
Illumine Consulting

The ability to assess data is evolving as insurers and vendors study the predictive power of speed, braking, cornering, and other driving behaviors on their own and in the context of factors such as speed limits, traffic, weather, and locations. Adding yet another layer of complexity, consumers, regulators, and government officials continue to adjust their views on privacy – yet not in a straight line or at the same rate. This session will discuss how distraction is quantified, priced, and mitigated in a world of uncertain data.

Ryan McMahon

Vice President of Strategy
Cambridge Mobile Telematics

We hear frustration throughout the industry when confronting bodily injury claims emanating from low--impact collisions. The damages are so minor, common sense tells us no one could have been injured. Yet, insurers settle these claims every day for substantial sums, either because liability is clear, or they want to avoid litigation expenses. This session provides a process to attack these suspect claims at an early stage, with a consistent investigative, dispositive strategy. This session will assess the element of causation and the credibility of the claimant. Attendees will be provided with a clear gameplan on how to approach these claims so they will contain costs, reduce indemnification, and avoid litigation.

Tim Tapply

Managing Partner
Brand & Tapply, LLC

Join this session to be provided step-by-step instructions on how to prepare for a deposition. The speaker will share experiences litigating bad-faith cases. She will discuss the types of questions to expect, what documents to be familiar with, and how to stay calm during depositions. This session will also include a fun, interactive mock deposition.

Julia Stuebing

Associate
Dinsmore

This session provides a comparison of the current insurance process and the Amazon experience. It highlights the fundamental differences between the two, considers the regulatory/compliance framework in which insurance exists, and provides recommendations on how insurers can update their processes and procedures in an enlightened way. This presentation will help attendees understand how to manage the supply chain differently and will introduce the idea of a “friction hunter” role for carriers.

Timothy D. Christ

Senior Solutions Engineer – CCC® Safekeep
CCC Intelligent Solutions

Theresa Young

Homeowners Claims Ops Manager
CSAA Insurance Group

This webinar will provide an insightful overview regarding the process and systematic approach involved in determining where and how a fire has started. This session will also help adjusters better understand the role of an origin-and-cause investigator in the claims process.

Todd Soong, CFI, CFEI

Lead Facilitator
The Institute of Fire Science & NEFCO Fire Investigations

What information should you include in a claims file? Is there any information you should not include? During this session, an attorney experienced in litigating bad-faith cases will share real-life examples from property claims. Attendees will walk away with simple, effective steps that can help ensure they are minimizing the exposures to bad-faith claims.

Julia Stuebing

Associate
Dinsmore

Carriers faced a new set of challenges when 2020 lockdowns and social distancing protocols disrupted the industry. As we look at the industry in 2022, claims organizations are positioned to capitalize on the past years’ changes, proving that even complex industry challenges can be turned into opportunities. Join LexisNexis Risk Solutions’ Frank Cesario and Megan Hunsucker as they share their outlook on the future of claims. In this information-packed session, the presenters will deliver strategic recommendations to modernize claims organizations, discuss upcoming trends, and share insights from their experience in insurance and what the industry could look like in 2025.

Frank Cesario

Director of Claims
LexisNexis Risk Solutions

Megan Hunsucker

Senior Vertical Manager, Claims
LexisNexis Risk Solutions