The Risk You’re Not Insuring: Culture as Strategy in Mutual Insurance

Turnover is your silent catastrophe. It costs more than storms, payouts, and claims errors combined, because it keeps happening and you keep accepting it. Insurance companies model every external risk, yet most ignore the one tearing them apart from within: losing their best people.

This session exposes the real cost of neglecting culture and gives leaders a framework to treat retention as seriously as compliance and claims. Through the Six Gears of Grategy, Lisa Ryan shows how to build a culture employees don’t want to leave; one where recognition is currency, accountability is daily, and gratitude fuels performance.