Creating and Using AI Agents: The Next Frontier in Mutual Insurance Operations

This focused session explores the transformative potential of artificial intelligence agents — autonomous systems capable of reasoning, planning, and executing complex insurance workflows with minimal human intervention. Unlike traditional AI tools that require constant human guidance, agentic AI represents a paradigm shift toward intelligent systems that can independently handle multi-step processes, make contextual decisions, and adapt to changing circumstances in real-time. Drawing from current pilot programs and early production deployments across insurers, this session will examine how AI agents are revolutionizing everything from claims investigation and policy underwriting to customer service and fraud detection. The session will also provide a comprehensive framework for understanding when and how to deploy agentic AI solutions while maintaining trust, transparency, and the community values that define mutual insurance. We will explore real-world implementations where AI agents are currently handling complex tasks.