2026 Insurance Operations Leaders Trends Report

In this session, Covenir presents new findings from the 2026 Insurance Operations Leaders Trends Report, comparing insights year over year to reveal how attitudes, priorities, and adoption are shifting across carriers, MGAs, and insurtechs. Drawing from feedback from more than 150 operations executives, we’ll unpack what’s driving real change inside the insurance back office — from where leaders are investing in technology and outsourcing to how they’re preparing for the next wave of disruption. Attendees will gain a clear, data-backed understanding of how peers are approaching efficiency, innovation, and customer experience in 2026 — and what it means for the future of insurance operations. Whether you’re leading transformation, rethinking your vendor strategy, or exploring how AI and human collaboration can coexist in your business, this session will help you benchmark your progress, spot emerging opportunities, and shape your roadmap with confidence.