Claims Practices & Productivity Survey


Claims

NAMIC’S NEW CLAIMS SURVEY IS NOW OPEN

NAMIC has partnered with Ward Group to create a new benchmarking resource for member companies that want to streamline their claims processes, improve productivity, and adapt to the changes that will shape how claims are handled in the future.

With the 2020 Claims Practices/Productivity & Innovation Survey, NAMIC aims to help member companies:

  • Better understand claims functions and operations within our industry
  • Develop more efficient staffing and expense benchmarks for claims activity
  • Evaluate the impact of business size on claim costs and practices
  • Accurately adjust workloads to maximize productivity and results

HOW TO PARTICIPATE

Contact Brad Lucas of Ward Group at (513) 746-2418 or at bradley.lucas@wardinc.com

SURVEY CATEGORIES

The survey will provide results on the following:

  • Staff demographics
  • Adjuster productivity
  • Claims systems upgrades
  • First notice of loss
  • Customer satisfaction practices
  • Claims innovation plans

DATA FOR TODAY AND TOMORROW: This new survey will examine not only how property/casualty insurance companies are running their claims departments today, but also how they plan to adapt to changes sparked by new technology and other disrupters in the insurance marketplace.

SURVEY SCHEDULE

Data collection will begin in the fall of 2019, with reports delivered to participants in early 2020.

  • Oct. 14: Survey opens for data collection
  • Oct. 16: 411 webinar that provides details on this new survey
  • Dec. 6: Survey data collection closes
  • Mid-January: Survey results delivered to participants
  • Feb. 13: Summary results presented at NAMIC’s 2020 Claims Conference

PARTICIPATION AND PRICING

Survey results will be delivered to participants only. Special pricing for NAMIC members is structured by company size:

Company size (in gross written premium)NAMIC MembersNon-NAMIC Members
Under $50 Million$800$1,000
$50M-$200M$2,000$2,500
$200M-$500M$4,000$5,000
$500M-plus$6,000$7,500
Non-Insurance Participants$6,000$7,500
Non-participant study purchase$10,000$10,000

ABOUT WARD GROUP

Ward Group, a part of Aon plc (NYSE: AON), is the leading provider of benchmarking and best practices studies for the insurance industry. Ward Group analyzes staff levels, compensation, business practices and expenses for all areas of company operations and help insurers to measure results compared to peer groups, optimize performance and improve profitability. Since 1991, Ward Group performed more than 2,500 operational and compensation benchmarking exercises for companies of all sizes, including more than half of the top 100 U.S. insurance carriers.

QUESTIONS?

For specific data questions, contact Brad Lucas of Ward Group at (513) 746-2418 or at bradley.lucas@wardinc.com. For general questions, please contact Brian Snyder, NAMIC’s marketing manager for products and services, at 317.876.4244 or bsnyder@namic.org

Contacts

Brian Snyder
Marketing Manager - Products & Services

317.876.4244

  Brian