Webinars



2024 Webinar Series Information – Click Here

SERFF Modernization - 2024 and Beyond
March 7, 2024 | 2:00 – 3:00 p.m. ET

Did you know the National Association of Insurance Commissioners is undergoing a multi-year SERFF modernization and improvement project in order to improve rate and form filing efficacy and product speed to market?

This webinar will answer questions about what's driving this change, SERFF's key new capabilities, and the timeline for implementation. Whether you're new to compliance or you've been filing rates and forms since the days of pen and paper, you won't want to miss this timely and important session.

2024 NAMIC Property/Casualty Compensation Survey Kickoff
March 14, 2024 | 2:00 p.m. ET

Join experts from Aon as they preview NAMIC's 2024 Property/Casualty Compensation Survey. Presenters will provide information on data collection, reports, and several new changes to the survey's online platform.

FMDC | Recent Government Actions Against Insurers from a Board Liability Perspective
March 21, 2024 | 1:00 – 2:00 p.m. ET

The presentation will discuss recent court decisions involving corporate environmental, social, and governance strategies and the impacts they are having on board of directors’ and corporate officers’ liability when faced with D&O claims.

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Outlook on the Property/Casualty Industry
April 3, 2024 | 2:00 p.m. ET

This session will provide an overall economic outlook of the property/casualty insurance industry and will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company’s risk.

Emerging Leaders: Cultivating Skills for Career Growth
April 4, 2024 | 2:00 p.m. ET

Are you an emerging leader ready to take your career to the next level? Join us for an enlightening session focused on unlocking your leadership potential. During this dynamic session, we'll explore how understanding and leveraging your unique personality traits can be a game changer in your journey toward leadership excellence. After all, personality isn't just a set of characteristics, it's a powerful tool that influences how you communicate, make decisions, and lead others.

Creating an Exceptional Employee Experience
April 5, 2024 | 2:00 p.m. ET

Amid the continuing virtual work environment and shifting employee expectations, finding a way to provide a desirable and engaging employee experience has become a priority for many leaders. Growth opportunities, a sense of belonging, ongoing communication, and corporate culture all play a role in creating an environment that has a positive impact on professionals of all levels, tenures, and locations. This session will share best practices for shaping an employee experience that keeps individuals engaged and connected, resulting in a productive and fulfilled workforce that can drive your organization forward.

Rules of Evidence for Claims Managers, Claims Handlers, Investigators, and Adjusters
April 9, 2024 | 2:00 p.m. ET

When a claim is litigated, documents are included or excluded from the jury’s or judge's consideration based on Rules of Evidence. This interactive session will hit the highlights of the Rules of Evidence that are relevant to claims managers, claims handlers, investigators, adjusters, and other insurance professionals. Participants will learn how the Rules of Evidence relate to certain aspects of an insurance claim, negotiations, and the claim file itself.

It's Time for a Redo: Top 10 Trends for Insurance in 2024 and Beyond
April 10, 2024 | 2:00 p.m. ET

While most insurers have been on a continual quest to optimize their business, their efforts have often been incremental and short-sighted. Many have replaced their core systems within the last 10 years as part of a transformation strategy, but most were on-premises with significant customization. This has resulted in upgrade challenges, increased costs, limitations on digital capabilities, difficulty in launching new products, and lackluster user experiences for employees and customers. It's time for a redo.

Insurers must move beyond the legacy and internal mindset of “this is how insurance is done,” to one that recognizes the world has shifted. Research finds that companies that both prioritize innovation and make sure that they are ready to act are widening the gap between less capable competitors by delivering new products, entering new markets, and establishing new revenue streams. The laggards struggle to make headway beyond incremental improvements. Insurers need to double down on investing in a new business model and technology to ensure the right formula for profitable growth. During this webinar, attendees will learn 10 trends that are key to finding the right formula.

Market Conduct Examinations - Are You Prepared?
April 17, 2024 | 2:00 – 3:00 p.m. ET

Market conduct examinations can be stressful for legal and compliance departments, especially during challenging times for the industry. This webinar will help companies understand the examination process, prepare for an exam, and be proactive about operational compliance. During this panel discussion, Luke Kirk, NAMIC’s compliance analyst, will be joined by Shannon Hohl, Idaho Department of Insurance’s market oversight bureau chief, and Teresa Kroll, Missouri Department of Commerce and Insurance’s market conduct chief examiner, to help demystify the market conduct exam process. They will also provide insights on how to have a successful exam.

NAMIC compliance webinars are free for NAMIC primary mutual company members.

The Pursuit of Happiness for You and Those You Lead, Coach, and Mentor
April 17, 2024 | 2:00 p.m. ET

Happy employees are more engaged, which contributes to increased productivity, collaboration, and retention. The happiest people have discovered enduring satisfaction by pursuing a meaningful life that makes a positive difference for others. This webinar will provide actionable tips for experiencing genuine happiness more often.

FMDC | How Should Board Governance Evolve as Companies Grow?
April 18, 2024 | 1:00 – 2:00 p.m. ET

All too often, governance practices are left unchanged as mutuals grow and evolve. This could leave boards and management teams governing under a structure that is either outdated or not appropriate for the current state or size of their companies.

This session qualifies for one FMDC elective or maintenance credit in the Management module.

The Emergence of Artificial Intelligence in Insurance Claims Processing
April 23, 2024 | 2:00 p.m. ET

Artificial Intelligence is having and will continue to have a profound impact on insurance claims processing. During this session, a panel of experts will set the stage by examining what AI is and discussing its rapid evolution. The panel will also explore the myriad ways in which AI is revolutionizing the claims lifecycle and detail its application in fraud scoring, medical record processing, and media forensics. The panel with conclude the session by delving deeper into concerns around model fairness and talking through best practices for mitigating these concerns.

Automate to Elevate: Transforming the Agent and Policyholder Experience
April 24, 2024 | 2:00 p.m. ET

Revolutionize the agent and policyholder experience with the latest advancements in automation and cloud technology. Join us for a comprehensive webinar during which we'll dive into how automation not only streamlines processes but also greatly enhances the interaction between agents and policyholders. From rapid, seamless quoting to real-time, cloud-based portals for managing claims and billing, discover how mutual insurers can upgrade their entire customer journey while eliminating inefficiencies.

Improving Underwriting Efficiency and Performance Through AI: The New Tool of the Trade
April 25, 2024 | 2:00 p.m. ET

We all know underwriters are bogged down with mundane manual tasks and technology has not kept pace with the evolving role of today’s modern underwriter, but underwriters deserve better. With the emergence of artificial intelligence, commercial property/casualty insurers have new tools at their fingertips to improve underwriter efficiency and performance to drive better business outcomes. Modern insurance organizations have learned they can outpace their competition by transforming their underwriting with AI underwriting and intelligent document automation. This session will share a whole new world of insights and efficiency for how underwriters can improve core processes to make them not only more efficient but armed with deeper insights.

Shifting Winds in Washington and the Effect on the Municipal Market
May 7, 2024 | 2:00 p.m. ET

Years of federal money have buttressed municipal balance sheets, but growing deficits and federal borrowing costs are changing the calculus in Washington. During this webinar, the presenters will describe the ongoing effects of existing federal legislation, the upcoming debate around changing tax provisions, and other federal influences on insurer’s municipal bond portfolios.

Forever Chemicals PFAs and PFOs - The Next Asbestos?
May 14, 2024 | 2:00 p.m. ET

The underwriting and claim departments at major insurance carriers are quickly taking steps to understand the overall potential exposure, catch up with the science, and modify their underwriting processes accordingly. This session will explore the science, costs, exposure, tort liability, and coverage issues presented by forever chemicals.

Money Talks – Successfully Navigating Complex Compensation Discussions
May 15, 2024 | 2:00 p.m. ET

No matter the career path you choose, compensation is one common bond you have with every other employee – past, present, and future. Compensation is a critical and deeply personal aspect of the work environment; yet few higher education institutions or employers provide training on the topic. By the end of this session, attendees will be able to define the concepts of base pay, total cash compensation, and total rewards; explain what a total rewards philosophy is and why it is important; describe multiple approaches for gaining a “Yes!” response to pay raise requests; and formulate an approach for addressing subordinates’ pay raise requests.

FMDC | Technology Deep Dive for the Small Mutual
May 16, 2024 | 1:00 – 2:00 p.m. ET

Join Aaron Madison as he dives deep to provide a hands-on approach to learning more about important technology topics relevant to today's small mutual.

During this webinar, Aaron Madison will answer the questions below:

  • Application Programming Interface (APIs): What are they and why should you care?

  • SOC Audit: Why should you request one from your vendors and what do you need to look for when reviewing it?

  • Password Security: Why does it matter and how do you protect your office?

  • Security Training: What should you train your staff and who can help?

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Tech-Enabled Claim Instigation
May 22, 2024 | 2:00 p.m. ET

In March 2022, research pioneered by Demotech and undertaken by Todd Kozikowski unearthed tech-enabled claim instigation as a business model used by opportunists to leverage internet traffic to secure contested claims against insurers. Tech-enabled claim instigation is the confluence of litigation platforms, litigation funding, litigation marketing and search engine optimization to redirect internet traffic intended for insurers to third-party sites developed by opportunists seeking to secure a contested claim.

Navigating an Increasingly Violent World
May 29, 2024 | 2:00 p.m. ET

In an increasingly violent world, traditional insurance coverages need to adapt to better protect their policyholders. This session will provide an overview of the increasing number of violent events occurring at businesses across North America, identity the areas that traditional property/casualty policies may have gaps in coverage, and identify coverage evolutions that can better protect businesses, their employees, and their customers.

Wildfire Isn’t Going Away – How Can You Manage It More Effectively?
May 30, 2024 | 2:00 p.m. ET

Wildfire keeps insurers awake at night, and not just those that write business in traditional wildfire areas. Now, you can expect fires almost anywhere. As personal lines underwriting has shifted to more automation, how can you manage the risk? As the same happens in commercial lines, can lessons be learned? What technology is available? What are some key drivers of surviving in this changing environment? Join this webinar to find out.

Litigating Away From Home: Jurisdictional Issues in Auto Claims
June 5, 2024 | 2:00 p.m. ET

This webinar will provide an overview of jurisdictional case law and practical issues that emerge in managing litigation – whether against an insurer or against an insured – arising in a jurisdiction other than one where the policy was issued. Attendees will gain familiarity with the legal issues governing personal jurisdiction over an insurer or insured in an area other than where the policy was issued. They will also learn about choice-of-law issues likely to arise and practical considerations when handling a claim arising in a jurisdiction outside the insurer's regional footprint.

Reinsurance 101
June 12, 2024 | 2:00 p.m. ET

Welcome to the vast and sometimes confusing world of reinsurance. “Reinsurance 101” serves as your introduction to the concept of reinsurance, seeking to define what it is, why it is useful, and what drives its purchase. We will look at the tools in the toolkit when it comes to structuring reinsurance by conducting a deeper dive on some of the most common structures in the marketplace.

Personal Lines Cyber
June 18, 2024 | 2:00 p.m. ET

Cyber liability is an exposure that most commercial insurers have accepted they have to address, but what about personal lines companies? This session will explain how cyber threat actors have turned their sights from businesses and corporations to everyday individuals. This session will provide an overview of the threats everyday people are facing from cyber criminals and how personal lines insurance companies can coordinate a variety of coverages and services to better protect their customers.

The Power of Pauses: How Intentional Breaks Can Help You Achieve Professional Success
June 19, 2024 | 2:00 p.m. ET

Discover "the power of the pause" and how to “Think Inside the Time-Box.” During this session, Kim Groshek will discuss how to align personal success with professional growth by mastering intentional pauses for mental clarity and resilience. She’ll help you unlock innovative time-box management techniques to optimize productivity and create space for fulfillment. Kim will provide a systematic approach to simplify daily life to gain control over your schedule and foster emotional well-being.

FMDC | Global Trends in Insurance Technology
June 20, 2024 | 1:00 – 2:00 p.m. ET

The webinar will present the current trends for insurance technology, the business challenges and solutions each category is offering the insurance market, and the potential benefits in either top-line growth or bottom-line savings.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Cyber Claims and Acts of War
June 27, 2024 | 2:00 p.m. ET

When do cyberattacks constitute an act of war that insurers can exclude from coverage? The 2017 “NotPetya” Russian cyberattack aimed at Ukraine caused more than $10 billion in damages worldwide, but when Merck’s insurers tried to exclude a $1.4 billion cyber damage claim, they lost in court. On February 24, 2022, a Russian cyberattack on a satellite internet network shut down internet service to not only Ukraine’s military and police force as Russian military invaded but also to more than 30,000 other customers across western Europe. Lloyd’s of London has since mandated new cyber warfare exclusions in their policies that may prove problematic, which was subsequently followed in May 2023 by the New Jersey Appellate Division of Superior Court's decision on the appeal of the Merck case decision, further expanding the basis for the denial of insurers' exclusion of Merck's cyber claim. Join this webinar to examine the critical areas insurance professionals need to focus on to support a potential cyber operations/act-of-war exclusion to an insured's cyber claim.

Collision Industry Trends and the Impact of Electrification on the Auto Insurance Ecosystem
July 9, 2024 | 2:00 p.m. ET

This presentation will focus on the developments the automotive industry has experienced the past five years – particularly regarding electric vehicles – that have led to greater overall complexity in the collision repair space. The content will debunk myths about overall claims frequency, total loss trends, and the cost to repair electric vehicles. The primary source of the data used to support the findings will come from Mitchell International’s own estimatics and total loss data, and it will be complemented by select third-party sources.

Be a More Effective Leader and Build Stronger Relationships by Being More Self-Aware
July 11, 2024 | 2:00 p.m. ET

Embark on a journey of self-discovery to learn how self-awareness impacts being a successful leader. During this webinar, you will gain insights into what it means to be self-aware and why it’s important. You will also learn about the connection between self-awareness and its role in leadership and relationships as well as strategies for enhancing self-awareness and how to apply them.

Combating Low-Impact Insurance Claims
July 16, 2024 | 2:00 p.m. ET

Frustration is what we hear throughout the industry when confronting bodily injury claims after low-impact collisions. The damages are so minor, commonsense screams no one could have been injured. Yet, insurers settle these claims every day for substantial sums because liability is clear or they want to avoid litigation expenses. This session will provide a process to tackle these suspect claims at an early stage with a consistent investigative and dispositive strategy. Focus is not centered on the analysis of medical records concerning treatment of subjective complaints of soft-tissue injuries. Rather, the presentation assesses the element of “causation” and the credibility of the claimant.

Creating a Culture for Recruitment and Retainment That Attracts Consumers in Today's Values-Driven Environment
July 17, 2024 | 2:00 p.m. ET

Join this session as we tackle the challenges of recruiting and retaining good employees by creating a strategy around a values-based culture. And yes, you will attract new consumers along the way without even trying.

FMDC | Understanding the Audit Function
July 18, 2024 | 1:00 – 2:00 p.m. ET

This webinar will provide an overview of the audit function, including the design of the audit approach by the auditor, and audit issues unique to small mutual insurance companies. It will also discuss development and use of the audit committee.

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

Telematics for Commercial and Personal Lines
July 24, 2024 | 2:00 p.m. ET

Getting Real Results With Your Data Using Excel
July 25, 2024 | 2:00 p.m. ET

Microsoft Excel is a powerful software program that can be used to process large amounts of data very quickly and give you great results. This session will give you tips on how to get the most out of your data in an efficient manner.

From Loss to Recovery: Managing Personal Property Claims
July 30, 2024 | 2:00 p.m. ET

During this webinar, presenters will share an overview of the impact of contents on an overall claim, best practices for gathering information on damaged content items, and making determinations on how to handle contents that can be repaired or restored. Attendees will learn contents inventory/valuation best practices, what tools are available for quality inventories, how inventory quality affects claims, and how to best balance restorable versus non-restorable property.

Preparing for a Reinsurance Renewal
August 1, 2024 | 2:00 p.m. ET

The reinsurance market continues to be challenging for ceding companies of all sizes. However, the right preparation and background can ensure that your company secures the most efficient and cost-effective reinsurance program. This session will provide an overview of key data to share with reinsurers as well as analytics to use when analyzing various reinsurance structures. In addition, the presenters will review reinsurance market conditions and what to expect during the upcoming renewal season.

The Development and Implementation of a Leadership Development Program
August 7, 2024 | 2:00 p.m. ET

Attendees can expect to gain insights into the best practices for developing and implementing an effective leadership development program in their organizations. They will learn about key strategies for identifying leadership potential, designing tailored development initiatives, and measuring the impact of these programs on individual and organizational performance. Through a real-world case study, attendees will leave with actionable knowledge to enhance leadership development efforts in their own contexts.

Civil Liability for Third-Party Criminal Acts
August 8, 2024 | 2:00 p.m. ET

An armed intruder walks into your store and opens fire. Are you liable for injuries to customers and/or staff? It depends. Was it foreseeable because of something that happened before? Did you take any reasonable steps to prevent crimes from occurring? Is there a special relationship between you and your customers? This session will discuss the duty of care owed to an invitee with respect to protection from criminal acts of a third person, including liability for fleeing guests; use court cases to illustrate critical areas of responsibility and potential liability; and review ways to prepare against, avert, or mitigate civil liability for such incidents.

Cyber Claims Trends, Exposures, and Threats… Oh My!
August 13, 2024 | 2:00 p.m. ET

This session will explore current cyber claims trends, loss causes, exposures, and threats facing small and midsize businesses and entities. It will discuss impacts to severity, best practices, and risk mitigation as well.

FMDC | Regulatory Framework and Current Issues
August 15, 2024 | 1:00 – 2:00 p.m. ET

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Empathy in Action: The Compassionate Leadership Model for Injured Employees
August 21, 2024 | 2:00 p.m. ET

During this transformative session, Claire Muselman, Ph.D., presents "Empathy in Action," a comprehensive program that redefines leadership through the lens of empathy, particularly in the context of injured employees. This webinar will explore the pivotal role of compassionate leadership in enhancing employee recovery, motivation, and overall workplace culture. Claire combines real-world scenarios with evidence-based practices to illustrate how empathy not only benefits individual employees but also contributes significantly to organizational health and resilience.

An Ounce of Prevention: Best Claim-Handling Practices to Avoid Bad Faith Claims
August 22, 2024 | 2:00 p.m. ET

This session will highlight the claim-handling practices claims professionals should take to avoid first- and third-party bad faith claims. The current legal environment surrounding bad faith litigation will be discussed. Examples of bad faith claims will be examined including, what steps could have been taken to prevent or mitigate the bad faith exposure.

Time-Saving Tips From Microsoft Outlook
August 29, 2024 | 2:00 p.m. ET

In today's busy world, we are inundated with emails. Some are necessary, some are not. Some need a response or an action from you, while others don’t. How do you manage them all? During this webinar, attendees will learn how to better manage emails, calendar, tasks, and contacts in Microsoft Outlook. Attendees will leave the session knowing how be more productive in Outlook and get the most from the powerful program.

Common Abuses in the Appraisal Process — And How to Stop Them
September 4, 2024 | 2:00 p.m. ET

Use of the appraisal process has significantly increased in recent years. Unfortunately, so has abuse of the process. Inflated estimates, biased appraisers, unilateral umpire appointments, and intentionally ambiguous awards are becoming increasingly common. This session explores these abuses and, more importantly, provides strategies on how to stop them, ensuring that the appraisal process achieves its intended purpose - providing a prompt, fair method of resolving disputes as to the amount of loss.

Gen AI's Impact on Insurance: What Every Mutual Should Know
September 5, 2024 | 2:00 p.m. ET

Generative artificial intelligence models are creating a buzz of excitement across all industries and ushering in fresh opportunities for insurers. Many are now wondering how to harness the power and potential of these tools to create working solutions that will make a difference throughout their value chain. During this session, we'll demystify the real-world applications of models such as ChatGPT that encompass AI and machine learning. We will highlight their role in enhancing customer experiences, improving underwriting efficiency, aiding in fraud detection, and offering personalized and relevant insurance products. The discussion will highlight the newfound accessibility of AI tools with practical use cases. No longer reserved for tech giants, today's innovative solutions are within reach for mutuals of all sizes. By tapping into practical strategies and collaborations, carriers can revolutionize their operations and offerings. This will enable them to cut costs, improve the customer experience, optimize data, and engage in faster decision-making. Join this webinar to ensure you are well-equipped for the AI-driven future of insurance.

Loss Control 101
September 10, 2024 | 2:00 p.m. ET

Loss control is what many consider the “boots-on-the-ground” part of the insurance industry. Loss control personnel evaluate various risks to identify potential loss, often through an on-site or virtual survey of conditions and programs in an operation or facility. These professionals subsequently provide guidance to internal and external customers by completing technical analysis of the risk and developing recommended actions to reduce the potential for a loss. This session will discuss basic concepts and methodology used in loss control and provide examples of findings and recommendations that may be developed during the process.

Emerging Environmental Exposures for Small-Business and Middle-Market Risks and Solutions
September 11, 2024 | 2:00 p.m. ET

This session will discuss why NAMIC members should consider environmental exposures and solutions for business owner’s policies and commercial package policies. While there are generally ISO-type limitations and exclusions, do these help agents and policyholders address such risks? The speakers will examine claims examples for contractors and fixed-site exposures. The session will also discuss sample coverage language in addition to services that can enhance solutions. Attendees will learn about emerging environmental issues and how they can adopt a solution.

Top 10 Tips for New Leaders
September 12, 2024 | 2:00 p.m. ET

Did you just get promoted to your first manager position? This session will provide you with the top 10 tips to set you up for success.

FMDC | Reserving Concepts for Board Members
September 19, 2024 | 1:00 – 2:00 p.m. ET

Loss and loss adjustment expense reserves are typically the largest liability on the balance sheet, and board members should have the background to ensure these liabilities are properly established. This webinar will discuss the regulatory responsibilities board members have related to the NAIC’s Statement of Actuarial Opinion and provide an overview of reserving methods to give board members a framework to view the actuarial opinion.

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

Lowering Your Loss Ratio With Embedded Claim Analytics: Best Practices from Leading Insurers
October 1, 2024 | 2:00 p.m. ET

How are the best insurers making a measurable difference to their bottom lines and customer satisfaction rates by operationalizing analytics insights in every claim decision? This session will discuss some of the most valuable use cases and how they were implemented. The presenters will also discuss those cases’ demonstrated returns on investment.

Talent In Demand: Attracting Rising Talent in 2024
October 2, 2024 | 2:00 p.m. ET

Talent is in demand. The competition for emerging insurance leaders has intensified as the talent gap expands and the insurance industry continues to grow despite global economic challenges. How can insurance organizations attract rising talent? Gamma Iota Sigma’s Grace Grant will incorporate insights from the organization’s Annual Recruiting Survey throughout this panel discussion with student leaders. She will also share best practices for building a diverse early-career talent pipeline. After this session, attendees will be able to understand rising talent’s top drivers in employment decisions and expectations of employers; leverage new tools to build a robust and diverse talent pool for their organizations and successfully compete for talent; and positively impact the future of the insurance industry.

Violence in America – the Insurance Industry Can Be Part of the Solution
October 3, 2024 | 2:00 p.m. ET

Violence is becoming all too common in our society. Our industry can be a trusted source to help before and after events occur. This session will look at the staggering statistics of violence in America and the effects created for both commercial lines and personal lines customers. We’ll look at active shooter and the broader workplace violence coverage in commercial lines and review high-level coverages and services. And for personal lines, the market is finally bringing a solution to this space; we’ll look at what is in the market now.

Leading With Impact: A Journey in Leadership Development for Tomorrow’s Trailblazers
October 8, 2024 | 2:00 p.m. ET

Join members of Germania Farm Mutual’s leadership team to learn about their unique and effective approach to succession planning at the front line. The interactive discussion will review the objectives and structure of the Early Leadership Identifier Program and share firsthand accounts of how investment in leadership development from an early stage proves rewarding and beneficial for team members and the company. The session will provide strategies for equipping and advancing your organization’s most valuable asset – its people.

FMDC | Crisis Communications Planning for Your Farm Mutual
October 17, 2024 | 1:00 – 2:00 p.m. ET

Unlike other communications efforts, the success of a crisis management strategy can often be measured by what you don’t see. Learn from a seasoned insurance communications professional how to prepare for the nightmare you hope never to have, but also how to respond if the unthinkable scenario becomes reality. There is no substitute for thoughtful preparation.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Gain Market Share by Optimizing Product Development
October 24, 2024 | 2:00 p.m. ET

How can you gain market share and react nimbly to market forces by optimizing product development? This session will discuss each phase in the product development process and reveal best practices for each. Participants are encouraged to share their points of view during this interactive session.

Addressing Conflict to Build Team Unity
October 30, 2024 | 2:00 p.m. ET

Unity and teamwork are the goals for every office; yet debates, differences of opinion, and communication breakdowns create workplace tensions that erode a team’s cohesiveness and negatively impact productivity. Leaders who address conflict and overcome these challenges create a place where people thrive and produce. This session will help leaders understand the types of conflict that exist on teams and how to address and manage conflict while helping your team excel.

Electric Vehicles, Automation, and Impacts on Safety and Insurance
November 12, 2024 | 2:00 p.m. ET

As electric vehicles, safety features, and technology become more popular, there are evolving considerations for insurers. This session will explore differences between insuring electric vehicles and gas vehicles; certain impacts of evolving automation and technology on safety and insurance coverage; and the continuing evolution in the auto insurance space.

Agency Relations
November 20, 2024 | 2:00 p.m. ET

This interactive discussion will review the common frustrations and possible remedies between agencies and their company partners. It will identify various changes in agencies and companies that lead participants to reevaluate procedures for effectiveness and prioritization. Agency contracts and bonus plan ideas will also be reviewed. The speaker will also discuss what a carrier may wish to consider when faced with an agency termination.

FMDC | The Role of the Board in Company Strategy
November 21, 2024 | 1:00 – 2:00 p.m. ET

This webinar will help directors understand their roles and responsibilities in their mutual insurer’s strategy development and why that process matters. The session will also identify best practices for strategic planning and clarify how to best set the mutual on the path to strategic success.

This session qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC | Strategic Plan Implementation
December 19, 2024 | 1:00 – 2:00 p.m. ET

While most mutuals at least attempt to develop a strategic plan, too many of them fail to act on that plan. This webinar will focus on the importance of implementation and provide tips on turning strategy into action.

This session qualifies for one FMDC elective or maintenance credit in the Management module.