2023 Webinar Series Information – Click Here

The Talent Crisis
September 26, 2023

The combination of the "Gray Tsunami" and "Great Resignation" has created a significant people issue for every American business. While COVID exacerbated both, the talent crisis for the insurance industry is not new. Some of the issue has to do with the perception of what the industry does and how it does it. Workers' compensation, for example, is generally perceived as an antagonistic, statutorily driven, complex, paper/process-oriented industry when in reality it is filled with the noble purpose of helping injured employees regain their livelihoods. Empty seats – from adjusters to nurse case managers to salespeople – mean the stress and workload compound for those who remain. Recruitment of new talent and retention of that talent through professional development are challenges for every business that wants to be viable in 2023 much less in 2025 or 2030. This session will offer some insights on how to confront and overcome those challenges.

Straight-Through Processing in Claims
September 27, 2023 | 2:00 p.m. ET

Controlling claims costs and enhancing customer experience remain top priorities for insurance carriers. During this session, Aite-Novarica will share research and industry perspectives on ideal use cases for straight-through processing as well as how STP can reduce the cost of a claim and contribute to the overall profitability of a line of business. We'll discuss some of the goals and steps involved in establishing STP as well as technology being used to enable STP.

Driving Down Social Inflation and Diffusing ‘Shock’ Verdicts
September 28, 2023 | 2:00 p.m. ET

We're seeing headlines dominated by breathtaking verdicts and stratospheric settlements, and industry insiders and observers are speaking about our entry into an era of social Inflation. So, what's driving the trend?

This session will tackle the "new normal" of escalating claims losses and explosive jury verdicts by defining social inflation and describing how it impacts claims losses and jury verdicts. It will also explore the root causes; address whether social inflation represents a legitimate industry threat; and identify what can be done to mitigate escalating claim losses and "shock" verdicts.

The Growth Mindset: Three Things Results-Oriented Leaders Need to Know
October 3, 2023 | 2:00 p.m. ET

This session introduces attendees to the concept of "mindsets" and draws upon three decades of research by Carol Dweck, Ph.D. and others to illustrate the impact on individual and team performance. The presentation is designed to engage attendees by challenging their assumptions and providing them with compelling evidence-based examples, personal stories, and practical steps for cultivating a growth mindset. Video clips used in the presentation are drawn from two 2021 interviews conducted with Marilyn Gist, Ph.D., author of "The Extraordinary Power of Leader Humility," and Stan McNaughton, CEO of PEMCO Insurance.

Trends, Observations, and Predictions for the Cyber Market - Part 2
October 4, 2023 | 2:00 p.m. ET

Join the Aon Cyber Solutions team for a two-part webinar series. During part two, Aon will review what actually happened in the cyberthreat landscape and see if its forecasts were correct. Attendees will gain a better understanding of the trends in the cyber insurance market, the cyber landscape, and the behavior of attackers.

The Life and Learning Cycle of the Claims Professional
October 5, 2023 | 2:00 p.m. ET

In today's competitive environment, insurance carriers need to deploy knowledgeable adjusters quickly in order to be successful. In this program, we will explore strategies that will speed up the learning process for newly hired claim practitioners. We will discuss strategies that will assist supervisors to be more effective and supportive of the training strategies.

Owning Your Own Professional Development
October 10, 2023 | 2:00 p.m. ET

Owning your professional development is the cornerstone to personal success. Sometimes you're the one spearheading the development; other times it might be a peer, mentor, or boss who offers an opportunity that opens more doors for you. Capturing those moments can be critical to your professional development. This session will help attendees recognize their strengths and weaknesses and learn how that knowledge can help them determine their professional goals. Attendees will also learn how to develop character, confidence, and commitment to achieve their aspirations as well as how to say no to an opportunity that does not align with one's stated goals.

Global Property/Casualty Trends in 2023
October 11, 2023 | 2:00 p.m. ET

During this webinar, Michael Parcelli, senior vice president and global head of solutioning at Xceedance Inc., will review global trends in the insurance industry. Attendees will learn about metrics from carriers and distributors and will explore insurtech investments. The webinar will conclude with findings in the three global zones of business.

Collaborative Compliance – Market Conduct Best Practices in the New Work Environment
October 12, 2023 | 2:00 – 3:00 p.m. ET

Expanding on the session “Collaborative Compliance – A Regulatory Viewpoint for Market Conduct Exams,” this session will provide an in-depth discussion of compliance best practices for insurers in the new hybrid work environment and practices for overcoming challenges.

Misperceptions & Mistakes: How the Language We Choose Can Influence Our World
October 12, 2023

You know the drill - timely payment of benefits; prompt, accurate medical care; forms filed in the prescribed time and manner. During this webinar, attendees will learn about the perceptions those outside the insurance industry have on workers’ compensation, common errors and assumptions made by those in the industry, the challenge of legal ethics that can often turn the focus to processes rather people, external factors that can derail the recovery process, common words that can be misconstrued and contribute to negative outcomes, and communication that can influence and facilitate positive recovery outcomes.

Overcoming Subrogation Roadblocks: Putting You on the Right Path to Recovery With Creative Claims Solutions
October 17, 2023 | 2:00 p.m. ET

Proactive subrogation can impact claims processes and adjustment procedures to maximize the likelihood of positive recovery outcomes. Certain factual and legal realities can have drastic impacts on a carrier’s ability to successfully recover from negligent parties while still maintaining the contractual obligations to the insured who experienced the initial loss. This session will identify potential subrogation roadblocks, point out where to find contractual provisions that could affect subrogation, and examine legal strategies to make sure the carrier is in the best position during and following claims adjustment to successfully recover against the tortfeasor.

Insurance for the New Generation
October 18, 2023 | 2:00 p.m. ET

Insurers today face the challenge of servicing the needs of millennial and Gen Z consumers who have very different needs and expectations than do their parents.

A key area is where insurance will be sold to the next generation. How will the traditional insurance sales approach – primarily based on offline channels – adapt to a customer base of digital natives? What is the significance of "everything apps" such as Elon Musk's vision for Twitter, Zuckerburg's plans for the Metaverse, and the WeChat platform, which has 1 billion monthly active users and is now the main force for online insurance sales in China? What can these developments tell us about the future of insurance distribution for the new generation and the types of products and buying behaviors that could become mainstream? Where do mutuals fit into this landscape?

The second area is the development of ecosystem products. Young people are less interested in traditional insurance and are looking for more comprehensive services. In response, we have seen sectors such as financial services taking an all-encompassing approach, addressing customer needs more widely. How is this model being pursued in the insurance industry and what additional services respond to the needs of young people as they navigate their adult lives? What is the significance of these developments for carriers and agents?

This session will answer these questions by looking at some of the more innovative trends and what they can tell us about the future of the industry.

FMDC | Board Evaluation
October 19, 2023

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Leadership vs. Management: How to Be Good at Both
October 24, 2023 | 2:00 p.m. ET

The terms "leader" and "manager" are often used interchangeably, though perhaps they shouldn't be. While both are important to keep a company moving forward, a manager is generally more task-based while a leader is often visionary. So, can a manager also be a leader? Should one person be both leader and manager? What is best for the company? These are important questions to consider if you want to improve any aspect of your company. This webinar will these questions and provide effective communication strategies for managers and leaders. Attendees will also learn the power of personal insight and leave the session with a better understanding of their own personal leadership styles.

See the Market! Pricing and Placing Reinsurance With Modern Trading Technology
October 26, 2023 | 2:00 p.m. ET

Insurers are pricing hundreds of millions of reinsurance dollars nearly blind every year - based on sparse data and rough heuristics. Using modern marketplace technology, insurers no longer need to guess or, likely, guess wrong. Instead, they receive faster, better and more competitive reinsurance placement execution at a fraction of the time and cost. During this webinar, attendees will learn how seeing the whole market of best prices subject to everyone's constraints results in the most competitive prices for reinsurance placements and how to get the best pricing – backed up by data – while managing important relationships. They will also learn why oversubscription is price inefficient and why finding true equilibrium is the goal. The presentation will include case studies to show how insurers have used modern trading technology successfully to vastly improve reinsurance placement execution.

Answering Accurately in Depositions
October 31, 2023 | 2:00 p.m. ET

Deposition questions come in many forms—open-ended questions, yes/no questions, yes/no questions that are not really yes/no questions, compound questions, questions about documents—the list could go on. This interactive session will provide examples of these types of questions as well as strategies for answering them so the transcript accurately reflects what you wanted to say.

2023 NAMIC Property/Casualty Compensation Survey - Results & Trends
November 1, 2023 | 11:00 a.m. ET

Join experts from Aon's McLagan division for an informative overview of results from NAMIC’s 2023 Property/Casualty Compensation Survey. This webinar will explore how challenges in the current labor market are affecting recruitment and retention efforts by top property/casualty insurance companies. Jon Weir of Association Key Services, the survey's sponsor, will also share observations on current hiring trends in the insurance industry.

Underwriting a Property
November 1, 2023 | 2:00 p.m. ET

This webinar will focus on considerations for underwriting properties. Attendees will learn how to use an application and inspection report in the underwriting process. The session will cover resources underwriters can use, including public records, Google Maps, and real estate listings. Attendees will learn methods to address property and/or liability issues. The session will also cover building material identification, electrical service identification and hazards, solid fuel units and hazards, liability hazards, and other miscellaneous exposures.

Change Is Constant: Emerging Issues and Risks You Should Know About
November 2, 2023 | 2:00 p.m. ET

It’s been said the only constant is change. So too it is with emerging issues and risks, several of which will continue to dramatically affect our professional and personal lives. This session will explore the enigma of climate change and what may combat it, the unanticipated benefits and unintended consequences brought about by technological advances in electric vehicles and medical treatments, the growing specter of public nuisance litigation as seen with opioids and other possible targets, and the threats and opportunities presented by social inflation as the industry moves from diagnosis to crafting solutions.

The Rise of Alternative Treatments
November 7, 2023

Having learned many lessons about the dangers of overprescribing pain medications such opioids, benzodiazepines, and muscle relaxants, the workers' compensation insurance industry has spent the past several years investigating alternatives to managing pain. The highest profile of those alternatives has been the growing use of and payment for medical cannabis, starting in 2014 with the Vialpando v. Ben Automotive Services landmark decision in New Mexico. Many other alternatives are being discussed, including acupuncture, virtual reality therapy, artificial-intelligence-driven software and devices for acute/chronic pain, microdosing psychedelics, telehealth, and selfcare apps. The challenges for insurance professionals are how to decide which ones have evidence-based proof of efficacy, when to use what tools, and how to select from an increasing number of vendors. While this session will not offer opinions on the use of particular modalities, the discussion will provide an overview of each option and best practices for a compare/contrast selection process.

Leveraging Third-Party Data to Make Better Underwriting Decisions
November 8, 2023 | 2:00 p.m. ET

Underwriters need a wealth of relevant, accurate data to assess and underwrite properties. During this session, attendees will look at the use of third-party data to make better underwriting decisions, reduce underwriting expense, engage policyholders in risk management, create market opportunities, and increase profit margins.

Words to Avoid – Negotiation and Customer Service Tips for Claims Professionals
November 10, 2023 | 2:00 p.m. ET

Policyholders and claimants want to be treated well and have insurers pay claims in a way that they believe is promptly and correctly. Yet, claims professionals commonly use words and phrases that can tear down trust. Based on his book "Negotiation Skills for the Claims Professional," Carl Van will demonstrate negotiation skills that even the most seasoned claims negotiators will find enlightening and valuable. He will focus on techniques that will help attendees gain confidence and credibility; present settlement figures appropriately; and instill a sense of trust on the part of the customer.

2023 Workers’ Compensation Update
November 15, 2023

You won't want to miss this update on workers' compensation from the perspective of someone who has been a lobbyist, worked for the National Council on Compensation Insurance, and helped run a workers' compensation carrier. Peter Strauss will cover the highlights - and perhaps the lowlights as well - on everything from workers' comp-related legislative decisions to how the pandemic changed the future of injuries, illnesses, and coverage. Strauss will finish the session on a high, though, as he'll discuss the latest on cannabis in the comp industry.

FMDC | Board Succession Planning
November 16, 2023

This session qualifies for one FMDC elective or maintenance credit in the Management module

FMDC | Small Company Tax Update
December 14, 2023

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.