2023 Webinar Series Information – Click Here

Improving Employee Engagement Through Authentic Communication
May 30, 2023 | 2:00 p.m. ET

Communication between managers and employees is fundamental to the operation of any business. One of the most powerful management tools is simple self- and team awareness. Managers knowing their natural communication style and behavioral tendencies allows them to more effectively recognize the differences among their team members and manage to those preferences. This is foundation for authentic communication and makes it easy to build employee trust and lay the foundation for successful engagement. During this webinar, attendees will learn the definition and components of authentic communication and quick tips to improve communication. They will also learn what trust killers are and ways to avoid them.

Introduction to Reinsurance (Part 2)
May 31, 2023 | 2:00 p.m. ET

While reinsurance has always played a vital role in supporting mutual insurance companies, the dynamics of the market in 2022 created new and growing interest on reinsurance as a cornerstone of mutual companies' capital structures. Born out of the market-leading Aon Reinsurance Solutions Training Program, this two-part webinar will provide a high-level introduction to reinsurance.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Light Up Your Data With Analytics and Dashboards
June 1, 2023 | 2:00 p.m. ET

Increasingly, mutual insurers track, monitor, and improve their business through data analytics, dashboards, and key reports. While all insurers track performance in terms of loss ratios and combined ratios to measure the efficiency of the business, leading insurers track trends, monitor key performance indicators, and act on them before it's too late. These top-performing companies leverage analytics to improve their business performance.

Join BriteCore and Frederick Mutual Insurance to learn how top-performing insurers use analytics to improve their business performance. This session will show you:

  • Cutting-edge techniques from industry peers to “light up” your data and generate new business insights;
  • How reports, analytics, and dashboards each have an essential role to play in daily insurance operations and how to use each effectively; and
  • What the concepts of “sleeping giants” and “rising stars” mean for insurers and why you should care.

How to Improve the Value of Claim Data Without a Big Budget
June 6, 2023 | 2:00 p.m. ET

Insurers are underutilizing their claims data. As an engineer who spent more than a decade in the claims industry working with many major insurers, Paul Okrutny knows most claims data is not granular enough to include true causes of loss. While insurers know water and fuel oil claims amount to sizable losses within their portfolio, they rarely capture the cause of their plumbing failures or fuel oil leaks in a structured way. The lack of claims data structure prevents the insurer from reviewing, tracking, and understanding its causes of loss at scale. A more granular understanding of claims data unlocks opportunities for insurers to improve their pricing strategy, make more accurate coverage decisions, offer prevention programs, and boost their subrogation. This webinar will discuss how best-in-class insurers capture claims data and show that higher data granularity is achievable by utilizing process improvements, robotic process automation, or simply by improving the cause-of-loss structured data categories.

MSAs: What You Need to Know from The Basics to Best Practices
June 8, 2023

In 1980, Congress worried Social Security trust funds were running the risk of being exhausted. Passing the Medicare Secondary Payer Act was meant to be one solution to the exhaustion problem; yet, for years, it was uniformly ignored. In 2001, the Centers for Medicare & Medicaid Services outlined how the act should be implemented in workers’ compensation cases. Since then, CMS has produced memoranda and reference guides that almost uniformly have applied to workers’ compensation cases. The act, however, applies to liability cases that settle with plaintiffs who are or soon will be Medicare beneficiaries. This presentation will guide the audience through the foundations of the Medicare Secondary Payer Act and its implementation evolution. It will also provide best practices recommendations.

Property Risk Transparency and the Importance of Mitigation Efforts in Wildfire Risk
June 13, 2023 | 2:00 p.m. ET

Having heavy vegetation growing right next to a home can nearly double the chance of its destruction in a wildfire, according to a joint study from ZestyAI and the Insurance Institute for Business and Home Safety. This means that homeowners in high wildfire risk areas who remove fuel from around their homes significantly reduce their chances of property destruction. This session will discuss the importance of mitigation efforts and how modern wildfire risk models not only take those efforts into account but help homeowners tailor their efforts to what will have the most value. It will also touch on changes to the regulatory environment, including some states requiring discounts for wildfire mitigation.

Raise Confidence by Managing Self-Doubt and Negative Self-Talk
June 14, 2023 | 2:00 p.m. ET

Does fear or uncertainty hold you or those you lead back from achieving goals? This webinar will provide tips to quiet the inner critic and pause self-defeating narratives that diminish success.

FMDC | Keeping Up with the Rapidly Evolving Reinsurance Market
June 15, 2023

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

Property/Casualty Insurance Innovation: Insurtech and Emerging Technologies
June 20, 2023 | 2:00 p.m. ET

Insurtech is a catch-all term for investors, but it isn't really meaningful for insurers trying to navigate the hundreds of insurtech startups currently operating in North America. Insurtechs can help insurers bring more innovative practices in house while providing technology for a fraction of the cost required to build an internal team of experts. This session will discuss the trends, technologies, use cases, and benefits property/casualty carriers are using to accelerate the pace of change in their organizations.

Reinsurance Refresher
June 21, 2023 | 2:00 p.m. ET

This webinar will touch on the key elements of a reinsurance transaction. It will explain what data is required for most reinsurance placements, assess how actuaries and catastrophe modelers analyze the data and the output they produce, and review how the information is marketed to reinsurers.

PPE- and COVID-Related Clean-Up Reimbursement Under Auto Policies and No-Fault Statutes
June 22, 2023 | 2:00 p.m. ET

Insurers across the country are seeing an increase in medical providers seeking reimbursement under automobile policies and state no-fault statutes for personal protective equipment- and COVID-related clean-up charges. However, most automobile insurance policies and state no-fault statutes do not address reimbursement for PPE- and COVID-related clean-up charges. The question of whether such charges are compensable under no-fault remains unanswered in many jurisdictions. In addition, submission of PPE- and COVID-related clean-up charges often results in questionable and inflated charges that may warrant further investigation. This presentation is designed to educate special investigation unit and claims professionals in the best practices of determining whether said charges are reimbursable and how to combat the legitimacy of said charges.

Leveraging Third-Party Data to Make Better Underwriting Decisions
June 29, 2023 | 2:00 p.m. ET

Underwriters need a wealth of relevant, accurate data to assess and underwrite properties. During this session, attendees will look at the use of third-party data to make better underwriting decisions, reduce underwriting expense, engage policyholders in risk management, create market opportunities, and increase profit margins.

Handling Claims After a Major CAT
July 6, 2023 | 2:00 p.m. ET

Hurricanes, tornadoes, and severe storms pose big challenges for insurers because of their unpredictable impacts and rapid influx of claims. With so much riding on claims service, inefficient planning and processing can threaten customer satisfaction, brand reputation and financial performance. Join this webinar to learn how to prepare for big claims events and execute more efficiently. You’ll hear firsthand how state-of-the-art technology is helping organizations better predict and prepare, more effectively allocate resources, and delight customers.

How to Respond Rapidly & Accurately to Extreme Weather Events
July 11, 2023 | 2:00 p.m. ET

Many catastrophic weather events, such as hurricanes, wildfires, and windstorms, are increasing in frequency and severity. How can insurance companies prepare for these events, respond faster and more efficiently, and ultimately help customers recover from tragedy quickly? This session will discuss how using computer vision, aerial imagery, predictive data modeling, and integrated partner data can proactively improve expense ratios, provide near real-time post-CAT damage assessment, and provide better customer service to policyholders.

Inflation Outlook and Mutual Industry Trends - 2022-2023
July 12, 2023 | 2:00 p.m. ET

This session will feature an in-depth discussion on inflation, the economy, and interest rate volatility. Attendees will leave with a better understanding of the current financial market environment and its impact on mutual insurance companies.

NCCI's Indemnity Incentive Program - What You Need to Know to Stay Compliant
July 13, 2023

The Indemnity Data Call went live with Q2 2020 data in September 2020. We have now hit IDC’s first incentive program, which has been established by the National Council on Compensation Insurance. The incentive program is now in production, which began with Q4 2022 data due to the NCCI by March 31, 2023. This session will examine the NCCI IDC incentive program, identify the components of the program, and discuss consideration points toward improving IDC reporting to avoid potential assessments.

Overcoming Claims Leakage With Automation and AI
July 18, 2023 | 2:00 p.m. ET

Inefficiency and ineffectiveness in an insurance claims department are a bit like a boat at sea that has a hole in the hull and is taking on water. The skipper is trying to move forward, but the leak keeps slowing it down. An insurance claim may get off to a great start, but time constraints and complex processes can bog down even the most experienced claims adjuster. When adjusters cannot be agile, claims take longer and get more expensive. Before you know it, the actual cost of a claim is much larger than anticipated, resulting in claims leakage. Based on data from 2021-2022, claims costs are increasing by $18 billion year-over-year. This figure suggests the hole in the hull of the boat will only get larger. With the right technology, namely automation and artificial intelligence, implemented the right way - claims leakage is a solvable problem. During this webinar, attendees will hear customer success stories of leveraging automation and AI to improve claims management and reduce leakage. They will leave with an understanding of how different components of automation and AI can augment claims teams, therefore improving employee experience and overcoming the talent crisis. Attendees will also learn about digital coworkers - what they are and why they're a revolutionary step beyond traditional automation technology.

Practical Innovation and Telematics
July 19, 2023 | 2:00 p.m. ET

The evolution of technology and the availability of third-party data have enabled carriers of all sizes to take practical steps to incorporate telematics into their auto programs. For carriers evaluating telematics, it is important to know how to create a program that aligns with company values and product offerings. Yet, knowing where to start and how to evaluate the best options can be challenging.

During this webinar, attendees will learn about the evolution of the technology and data behind telematics as well as the value of telematics and the common challenges carriers face when implementing a program. The webinar will conclude with practical tip on how carriers can get started and/or how to incorporate telematics into an existing auto program.

FMDC | Small Company Conflict of Interest
July 20, 2023

This session qualifies for one FMDC elective or maintenance credit in the Management module.

How to Become the CEO of Your Career
August 1, 2023 | 2:00 p.m. ET

Much of what we’ve been taught about managing our careers is wrong. Damaging career and leadership myths misdirect staff and executives alike and diminish their power and effectiveness. This interactive session will turn the damaging leadership and career myths around by teaching participants how to embrace their role as chief-strategist and decision-maker in their own careers.

Reinsurance: Catastrophe Structuring in Uncertain Times
August 2, 2023 | 2:00 p.m. ET

This session builds on the fundamentals from the "Introductions to Reinsurance" webinars by digging deeper into the property catastrophe market, giving an overview of the market dynamics facing mutual companies, and arming mutual companies with the tools they need to tell their stories to reinsurers. This session is made for a broad audience – no technical background required – and will help attendees understand some of the levers behind reinsurance structuring and pricing as well as the indirect effects reinsurance can have on mutual companies’ underlying businesses.

Emerging Issues and the Loss Adjuster
August 3, 2023 | 2:00 p.m. ET

During this webinar, we will review and analyze emerging issues and discuss how they may affect the work being performed by loss adjusters.

Realizing the Promise of Underwriting Automation
August 10, 2023 | 2:00 p.m. ET

Automation and analytics have been transforming insurance underwriting, delivering higher levels of productivity and customer satisfaction. This session describes the current and future state of underwriting automation.

Automation Strategy and Roadmap
August 15, 2023 | 2:00 p.m. ET

We hear insurance professionals saying, "I know I need to begin to automate my business and operations, but where do I start? With a policy admin system? If so, which one? Or with automated underwriting and rating capabilities?" They're also asking about when to consider digital portals for customer and agent self-service. This session will address the automation maturity model and roadmap that will help insurers understand automation priorities and sequence based on their current levels of automation.

FMDC | Board Meeting Procedures
August 17, 2023

This session qualifies for one FMDC elective or maintenance credit in the Management module.

The Rise of Workers' Compensation – It's Time for a New Era
August 22, 2023

This session will help employers, risk managers, attorneys, human resources professionals, and claims professionals understand the why behind the need to educate the workers’ compensation industry in a broadened landscape to effectively adjudicate claims and work with injured employee on their road to recovery. This webinar takes the holistic approach through psychology, sociology, organizational development, organizational leadership, and generational differences of employee engagement throughout the insurance industry, specifically, the workers’ compensation space.

Resource Optimization in a Catastrophe Response
August 23, 2023 | 2:00 p.m. ET

This session will discuss how companies can optimize their resources during a catastrophe response. Attendees will learn how to understand the scope of a catastrophe and how to use and maximize the correct resources to ensure the quickest response times. The session will also cover the importance of creating a connected digital ecosystem to integrate communications between carriers, contractors, and policyholders.

Incorporating Road Context Data Into Auto Rating and Underwriting
August 24, 2023 | 2:00 p.m. ET

When analyzing geographical risk for auto rating, the focus is primarily on company experience, which can lack credibility and be slow to react to changing conditions. To address this, companies typically incorporate a complement of credibility, such as data from a statistical organization or competitors. Even though this helps address the credibility issue, it still suffers from only providing a limited view of the complete geographical picture and remains slow to respond to changing conditions. This session will describe how the use of accident report data combined with detailed road segment usage data can address these limitations.

Interstate Variation and Trends in Workers' Compensation Drug Payments
August 30, 2023

Vennela Thumula, Ph.D., from Workers Compensation Research Institute will discuss findings from WCRI's FlashReport "Interstate Variation and Trends in Workers' Compensation Drug Payments: 2018Q1 to 2021Q1." She will address the latest trends in spending, discuss which drug groups make up the most prescription drug payments in workers' compensation, and talk about emerging cost drivers and the impact of physician dispensing. Attendees will learn how payments for the various drug groups differ among the states included in the study and how COVID-19 impacted prescription drug spending.

Cyber Liability – Changes in Exposure and How to Reinsure It
August 31, 2023 | 2:00 p.m. ET

Frequency and severity of ransomware has increased steadily since 2018 with ransom demands increasing more than 400 percent, on average. What’s more, the insurance industry has come to view cyber exposure more as a catastrophic concern than an attritional one, and the reinsurance has responded accordingly. Some experts believe cyber catastrophe exposure will soon outweigh property catastrophe exposure in this country. With economic and geopolitical concerns dominating daily headlines, small businesses are at a crossroads as to how to approach protecting their digital assets and their insurers are working quickly to devise sustainable solutions. This webinar will explore what insurers can do to offer salient answers for their customers while working closely with reinsurers to contain costs and build lasting solutions.

What Not to Do at Mediation
September 6, 2023 | 2:00 p.m. ET

This webinar, led by an attorney with experience as a litigator and as a mediator, will help attendees identify common negotiation pitfalls that lead to miscommunication, stymied negotiations, and unintended results. Attendees will also discover alternative ways to keep mediations moving in a productive direction.

The Growing Importance of ESG in the Insurance Industry
September 7, 2023 | 2:00 p.m. ET

Stop and ask yourself one question: Where are you on your journey to implement an ESG framework for your organization? As environmental, social, and governance continue to evolve in the insurance industry, many are seeking guidance to get through the process of strategy and implementation and, more importantly, to understand what ESG even is. During this session, Baker Tilly's ESG and insurance industry specialists will define and give an overview of ESG. They will also discuss the current ESG landscape, including the latest on general reporting and regulations in the industry, and explore the challenges your business and the insurance industry could face with ESG integration.

AI and the Future of Insurance
September 12, 2023 | 2:00 p.m. ET

Artificial intelligence has brought revolutionary changes to the insurance industry, from automating administrative tasks and improving assessment to enhancing customer experience. This session will explore how AI is transforming insurance and how it will continue to shape the industry. It will focus on how carriers are using AI to develop new products, gain insights from new data sources through cognitive learning, streamline processes, and exceed customer expectations.

The session will also discuss how the industry is shifting from a "find-and-repair" ethos to a "predict-and-prevent" outlook. For example, technology is now playing a key role in risk prevention use cases; such as using devices to monitor risk and trigger interventions and using AI to review policyholder legal documentation for risk-transfer provisions and correct them if necessary.

As AI begins to fulfil the promise of replicating the perception, reasoning, and problem-solving of the human mind, it is likely these changes will become even more significant and continue to transform the way insurers operate. This will present challenges as well as opportunities. In a world of expanding direct competition, instant quotes, comparison sites, and streamlined purchasing, the traditional role of the insurance agent may be under threat. To respond, intermediaries will need to build their soft skills and trusted-advisor status while using advanced technologies to enhance productivity and improve the customer experience.

Mutual Enterprise Risk: Shifting Investment Positions Amidst Growing Mutual Premiums
September 13, 2023 | 2:00 p.m. ET

Mutual insurance companies' enterprise risk management consists of several key considerations, including the investment portfolio, which supports the mutual's underlying business. Currently, mutuals are seeing their premiums grow, while [potential] investment market values are seeing decreases. As such, mutuals have had to rethink their investment portfolios and their role for the enterprise. Some mutual have only needed to consider subtle shifts to the portfolio structure while others' considerations been dramatic, such as allocating toward more "esoteric" asset classes. This session will review how the investment portfolio may be integrated as part a mutual's enterprise risk, the effect the (expected) investment landscape may have on premiums, and how mutuals can shift their thinking of investments in response to these growing concerns.

FMDC | Components and Considerations of Ratemaking
September 14, 2023

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

The Talent Crisis
September 26, 2023

The combination of the "Gray Tsunami" and "Great Resignation" has created a significant people issue for every American business. While COVID exacerbated both, the talent crisis for the insurance industry is not new. Some of the issue has to do with the perception of what the industry does and how it does it. Workers' compensation, for example, is generally perceived as an antagonistic, statutorily driven, complex, paper/process-oriented industry when in reality it is filled with the noble purpose of helping injured employees regain their livelihoods. Empty seats – from adjusters to nurse case managers to salespeople – mean the stress and workload compound for those who remain. Recruitment of new talent and retention of that talent through professional development are challenges for every business that wants to be viable in 2023 much less in 2025 or 2030. This session will offer some insights on how to confront and overcome those challenges.

Straight-Through Processing in Claims
September 27, 2023 | 2:00 p.m. ET

Controlling claims costs and enhancing customer experience remain top priorities for insurance carriers. During this session, Aite-Novarica will share research and industry perspectives on ideal use cases for straight-through processing as well as how STP can reduce the cost of a claim and contribute to the overall profitability of a line of business. We'll discuss some of the goals and steps involved in establishing STP as well as technology being used to enable STP.

Driving Down Social Inflation and Diffusing ‘Shock’ Verdicts
September 28, 2023 | 2:00 p.m. ET

We're seeing headlines dominated by breathtaking verdicts and stratospheric settlements, and industry insiders and observers are speaking about our entry into an era of social Inflation. So, what's driving the trend?

This session will tackle the "new normal" of escalating claims losses and explosive jury verdicts by defining social inflation and describing how it impacts claims losses and jury verdicts. It will also explore the root causes; address whether social inflation represents a legitimate industry threat; and identify what can be done to mitigate escalating claim losses and "shock" verdicts.

The Growth Mindset: Three Things Results-Oriented Leaders Need to Know
October 3, 2023 | 2:00 p.m. ET

This session introduces attendees to the concept of "mindsets" and draws upon three decades of research by Carol Dweck, Ph.D. and others to illustrate the impact on individual and team performance. The presentation is designed to engage attendees by challenging their assumptions and providing them with compelling evidence-based examples, personal stories, and practical steps for cultivating a growth mindset. Video clips used in the presentation are drawn from two 2021 interviews conducted with Marilyn Gist, Ph.D., author of "The Extraordinary Power of Leader Humility," and Stan McNaughton, CEO of PEMCO Insurance.

Trends, Observations, and Predictions for the Cyber Market - Part 2
October 4, 2023 | 2:00 p.m. ET

Join the Aon Cyber Solutions team for a two-part webinar series. During part two, Aon will review what actually happened in the cyberthreat landscape and see if its forecasts were correct. Attendees will gain a better understanding of the trends in the cyber insurance market, the cyber landscape, and the behavior of attackers.

The Life and Learning Cycle of the Claims Professional
October 5, 2023 | 2:00 p.m. ET

In today's competitive environment, insurance carriers need to deploy knowledgeable adjusters quickly in order to be successful. In this program, we will explore strategies that will speed up the learning process for newly hired claim practitioners. We will discuss strategies that will assist supervisors to be more effective and supportive of the training strategies.

Owning Your Own Professional Development
October 10, 2023 | 2:00 p.m. ET

Owning your professional development is the cornerstone to personal success. Sometimes you're the one spearheading the development; other times it might be a peer, mentor, or boss who offers an opportunity that opens more doors for you. Capturing those moments can be critical to your professional development. This session will help attendees recognize their strengths and weaknesses and learn how that knowledge can help them determine their professional goals. Attendees will also learn how to develop character, confidence, and commitment to achieve their aspirations as well as how to say no to an opportunity that does not align with one's stated goals.

Global Property/Casualty Trends in 2023
October 11, 2023 | 2:00 p.m. ET

During this webinar, Michael Parcelli, senior vice president and global head of solutioning at Xceedance Inc., will review global trends in the insurance industry. Attendees will learn about metrics from carriers and distributors and will explore insurtech investments. The webinar will conclude with findings in the three global zones of business.

Misperceptions & Mistakes: How the Language We Choose Can Influence Our World
October 12, 2023

You know the drill - timely payment of benefits; prompt, accurate medical care; forms filed in the prescribed time and manner. During this webinar, attendees will learn about the perceptions those outside the insurance industry have on workers’ compensation, common errors and assumptions made by those in the industry, the challenge of legal ethics that can often turn the focus to processes rather people, external factors that can derail the recovery process, common words that can be misconstrued and contribute to negative outcomes, and communication that can influence and facilitate positive recovery outcomes.

Overcoming Subrogation Roadblocks: Putting You on the Right Path to Recovery With Creative Claims Solutions
October 17, 2023 | 2:00 p.m. ET

Proactive subrogation can impact claims processes and adjustment procedures to maximize the likelihood of positive recovery outcomes. Certain factual and legal realities can have drastic impacts on a carrier’s ability to successfully recover from negligent parties while still maintaining the contractual obligations to the insured who experienced the initial loss. This session will identify potential subrogation roadblocks, point out where to find contractual provisions that could affect subrogation, and examine legal strategies to make sure the carrier is in the best position during and following claims adjustment to successfully recover against the tortfeasor.

Insurance for the New Generation
October 18, 2023 | 2:00 p.m. ET

Insurers today face the challenge of servicing the needs of millennial and Gen Z consumers who have very different needs and expectations than do their parents.

A key area is where insurance will be sold to the next generation. How will the traditional insurance sales approach – primarily based on offline channels – adapt to a customer base of digital natives? What is the significance of "everything apps" such as Elon Musk's vision for Twitter, Zuckerburg's plans for the Metaverse, and the WeChat platform, which has 1 billion monthly active users and is now the main force for online insurance sales in China? What can these developments tell us about the future of insurance distribution for the new generation and the types of products and buying behaviors that could become mainstream? Where do mutuals fit into this landscape?

The second area is the development of ecosystem products. Young people are less interested in traditional insurance and are looking for more comprehensive services. In response, we have seen sectors such as financial services taking an all-encompassing approach, addressing customer needs more widely. How is this model being pursued in the insurance industry and what additional services respond to the needs of young people as they navigate their adult lives? What is the significance of these developments for carriers and agents?

This session will answer these questions by looking at some of the more innovative trends and what they can tell us about the future of the industry.

FMDC | Board Evaluation
October 19, 2023

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Leadership vs. Management: How to Be Good at Both
October 24, 2023 | 2:00 p.m. ET

The terms "leader" and "manager" are often used interchangeably, though perhaps they shouldn't be. While both are important to keep a company moving forward, a manager is generally more task-based while a leader is often visionary. So, can a manager also be a leader? Should one person be both leader and manager? What is best for the company? These are important questions to consider if you want to improve any aspect of your company. This webinar will these questions and provide effective communication strategies for managers and leaders. Attendees will also learn the power of personal insight and leave the session with a better understanding of their own personal leadership styles.

See the Market! Pricing and Placing Reinsurance With Modern Trading Technology
October 26, 2023 | 2:00 p.m. ET

Insurers are pricing hundreds of millions of reinsurance dollars nearly blind every year - based on sparse data and rough heuristics. Using modern marketplace technology, insurers no longer need to guess or, likely, guess wrong. Instead, they receive faster, better and more competitive reinsurance placement execution at a fraction of the time and cost. During this webinar, attendees will learn how seeing the whole market of best prices subject to everyone's constraints results in the most competitive prices for reinsurance placements and how to get the best pricing – backed up by data – while managing important relationships. They will also learn why oversubscription is price inefficient and why finding true equilibrium is the goal. The presentation will include case studies to show how insurers have used modern trading technology successfully to vastly improve reinsurance placement execution.

Answering Accurately in Depositions
October 31, 2023 | 2:00 p.m. ET

Deposition questions come in many forms—open-ended questions, yes/no questions, yes/no questions that are not really yes/no questions, compound questions, questions about documents—the list could go on. This interactive session will provide examples of these types of questions as well as strategies for answering them so the transcript accurately reflects what you wanted to say.

Underwriting a Property
November 1, 2023 | 2:00 p.m. ET

This webinar will focus on considerations for underwriting properties. Attendees will learn how to use an application and inspection report in the underwriting process. The session will cover resources underwriters can use, including public records, Google Maps, and real estate listings. Attendees will learn methods to address property and/or liability issues. The session will also cover building material identification, electrical service identification and hazards, solid fuel units and hazards, liability hazards, and other miscellaneous exposures.

Change Is Constant: Emerging Issues and Risks You Should Know About
November 2, 2023 | 2:00 p.m. ET

It’s been said the only constant is change. So too it is with emerging issues and risks, several of which will continue to dramatically affect our professional and personal lives. This session will explore the enigma of climate change and what may combat it, the unanticipated benefits and unintended consequences brought about by technological advances in electric vehicles and medical treatments, the growing specter of public nuisance litigation as seen with opioids and other possible targets, and the threats and opportunities presented by social inflation as the industry moves from diagnosis to crafting solutions.

The Rise of Alternative Treatments
November 7, 2023

Having learned many lessons about the dangers of overprescribing pain medications such opioids, benzodiazepines, and muscle relaxants, the workers' compensation insurance industry has spent the past several years investigating alternatives to managing pain. The highest profile of those alternatives has been the growing use of and payment for medical cannabis, starting in 2014 with the Vialpando v. Ben Automotive Services landmark decision in New Mexico. Many other alternatives are being discussed, including acupuncture, virtual reality therapy, artificial-intelligence-driven software and devices for acute/chronic pain, microdosing psychedelics, telehealth, and selfcare apps. The challenges for insurance professionals are how to decide which ones have evidence-based proof of efficacy, when to use what tools, and how to select from an increasing number of vendors. While this session will not offer opinions on the use of particular modalities, the discussion will provide an overview of each option and best practices for a compare/contrast selection process.

Words to Avoid – Negotiation and Customer Service Tips for Claims Professionals
November 10, 2023 | 2:00 p.m. ET

Policyholders and claimants want to be treated well and have insurers pay claims in a way that they believe is promptly and correctly. Yet, claims professionals commonly use words and phrases that can tear down trust. Based on his book "Negotiation Skills for the Claims Professional," Carl Van will demonstrate negotiation skills that even the most seasoned claims negotiators will find enlightening and valuable. He will focus on techniques that will help attendees gain confidence and credibility; present settlement figures appropriately; and instill a sense of trust on the part of the customer.

2023 Workers’ Compensation Update
November 15, 2023

You won't want to miss this update on workers' compensation from the perspective of someone who has been a lobbyist, worked for the National Council on Compensation Insurance, and helped run a workers' compensation carrier. Peter Strauss will cover the highlights - and perhaps the lowlights as well - on everything from workers' comp-related legislative decisions to how the pandemic changed the future of injuries, illnesses, and coverage. Strauss will finish the session on a high, though, as he'll discuss the latest on cannabis in the comp industry.

FMDC | Board Succession Planning
November 16, 2023

This session qualifies for one FMDC elective or maintenance credit in the Management module

FMDC | Small Company Tax Update
December 14, 2023

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.