Webinars

Workers’ Compensation 101
Insurance 101 Webinar Series
July 23, 2024 | 2:00 p.m. ET

This presentation will explore the crucial stages in the life cycle of a workers’ compensation claim. It will encompass various topics, including the definition and importance of workers’ compensation, coverage and compensability investigations, fundamentals of medical and disability management, data and information stewardship, regulatory and state filings, regulations and case law, litigation management, and resolution strategies. The session will also emphasize the significance of humanizing the experience through advocacy, transparent communications, proactive claim management, and collaboration with stakeholders and how doing so drives positive outcomes and advances the industry.

Telematics for Commercial and Personal Lines
Underwriting Webinar Series
July 24, 2024 | 2:00 p.m. ET

The session will provide an update of insurer telematics usage in 2024, risk trends, and future impacts to frequency and severity trends. Participants will gain a better understanding of the current state of telematics in pricing and crash detention, how observed risk trends will impact claims, and how to help consumers better navigate telematics-based insurance.

Getting Real Results With Your Data Using Excel
Career Development Webinar Series
July 25, 2024 | 2:00 p.m. ET

Microsoft Excel is a powerful software program that can be used to process large amounts of data very quickly and give you great results. This session will give you tips on how to get the most out of your data in an efficient manner.

From Loss to Recovery: Managing Personal Property Claims
Claims Webinar Series
July 30, 2024 | 2:00 p.m. ET

During this webinar, presenters will share an overview of the impact of contents on an overall claim, best practices for gathering information on damaged content items, and making determinations on how to handle contents that can be repaired or restored. Attendees will learn contents inventory/valuation best practices, what tools are available for quality inventories, how inventory quality affects claims, and how to best balance restorable versus non-restorable property.

Preparing for a Reinsurance Renewal
Industry Trends Webinar Series
August 1, 2024 | 2:00 p.m. ET

The reinsurance market continues to be challenging for ceding companies of all sizes. However, the right preparation and background can ensure that your company secures the most efficient and cost-effective reinsurance program. This session will provide an overview of key data to share with reinsurers as well as analytics to use when analyzing various reinsurance structures. In addition, the presenters will review reinsurance market conditions and what to expect during the upcoming renewal season.

From Million-Dollar Leaks to Million-Dollar Savings: The Power of Proactive Water Risk Management
Underwriting Webinar Series
August 6, 2024 | 2:00 p.m. ET

Non-weather water risks are not only a leading source of insurance claims, they're also occurring more often. In 2023, some carriers saw a 20 percent or more increase in losses. Addressing the industry's gap in understanding and lack of property-level solutions, this session will unveil how artificial intelligence is powering the future of underwriting and rating for this pervasive risk.

The Development and Implementation of a Leadership Development Program
Career Development Webinar Series
August 7, 2024 | 2:00 p.m. ET

Attendees can expect to gain insights into the best practices for developing and implementing an effective leadership development program in their organizations. They will learn about key strategies for identifying leadership potential, designing tailored development initiatives, and measuring the impact of these programs on individual and organizational performance. Through a real-world case study, attendees will leave with actionable knowledge to enhance leadership development efforts in their own contexts.

Civil Liability for Third-Party Criminal Acts
Claims Webinar Series
August 8, 2024 | 2:00 p.m. ET

An armed intruder walks into your store and opens fire. Are you liable for injuries to customers and/or staff? It depends. Was it foreseeable because of something that happened before? Did you take any reasonable steps to prevent crimes from occurring? Is there a special relationship between you and your customers? This session will discuss the duty of care owed to an invitee with respect to protection from criminal acts of a third person, including liability for fleeing guests; use court cases to illustrate critical areas of responsibility and potential liability; and review ways to prepare against, avert, or mitigate civil liability for such incidents.

Cyber Claims Trends, Exposures, and Threats… Oh My!
Industry Trends Webinar Series
August 13, 2024 | 2:00 p.m. ET

This session will explore current cyber claims trends, loss causes, exposures, and threats facing small and midsize businesses and entities. It will discuss impacts to severity, best practices, and risk mitigation as well.

Understanding Company Financials
Insurance 101 Webinar Series
August 14, 2024 | 2:00 p.m. ET

Having financial literacy is important for all processionals, as it enables them to make sound and well-informed decisions regarding the financial health and long-term viability of an organization. During this presentation, attendees will learn how to read and interpret insurance company financial statements, including the balance sheet, statement of income and expense, and the statement of changes in policyholders’ surplus. Attendees will also learn how to evaluate a mutual’s financial performance using key financial ratios and other metrics. By the end of the presentation, attendees will have a better understanding of mutual insurance companies’ financials and how to measure and monitor their financial performance.

This session qualifies for one FMDC maintenance credit.

Regulatory Framework, Developments and Enforcement Trends
FMDC Webinar Series
August 15, 2024 | 1:00 – 2:00 p.m. ET

This session will provide an overview of the insurance regulatory environment, including a look at the role of federal and state regulators. It will introduce the state regulatory framework under which insurance companies operate and examine longstanding and emerging regulatory and legislative issues and trends.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Supervising With Success
Career Development Webinar Series
August 20, 2024 | 2:00 p.m. ET

Whether you're a seasoned supervisor looking to refine your leadership approach or a newly appointed manager seeking to build a strong foundation for success, this session will provide the tools, strategies, and confidence needed to excel in your role. Take advantage of this opportunity to invest in your professional growth and unlock your full potential as a supervisor. Join us for "Supervising With Success" and embark on a journey toward leadership excellence.

Empathy in Action: The Compassionate Leadership Model for Injured Employees
Career Development Webinar Series
August 21, 2024 | 2:00 p.m. ET

During this transformative session, Claire Muselman, Ph.D., presents "Empathy in Action," a comprehensive program that redefines leadership through the lens of empathy, particularly in the context of injured employees. This webinar will explore the pivotal role of compassionate leadership in enhancing employee recovery, motivation, and overall workplace culture. Claire combines real-world scenarios with evidence-based practices to illustrate how empathy not only benefits individual employees but also contributes significantly to organizational health and resilience.

Rethinking Appointments: The Business Case for Better Data
Compliance Webinar Series
August 21, 2024 | 2:00 – 3:00 p.m. ET

Carriers shoulder costly state appointment fees for many producers who never write business, appointing everyone who raises their hand in the name of compliance. But developing a strategic and data-driven approach to your producer and partner compliance can provide insights into your distribution, clarify which producers are vital to your growth, and supercharge efficiency. Sandy Allen of AgentSync will discuss how rethinking your data can take your appointment process from a cost driver to an engine of growth.

An Ounce of Prevention: Best Claim-Handling Practices to Avoid Bad Faith Claims
Claims Webinar Series
August 22, 2024 | 2:00 p.m. ET

This session will highlight the claim-handling practices claims professionals should take to avoid first- and third-party bad faith claims. The current legal environment surrounding bad faith litigation will be discussed. Examples of bad faith claims will be examined including, what steps could have been taken to prevent or mitigate the bad faith exposure.

Effects of Changing Weather Patterns
Industry Trends Webinar Series
August 27, 2024 | 2:00 p.m. ET

The financial costs attributed to weather and climate events continue to rise. Following a record year of severe convective storm losses in the United States in 2023, which topped $60 billion for the insurance industry, there are growing questions about the driving forces causing loss costs to accelerate. The session will provide a background of the current state of the science behind these changing weather patterns and tackle other complementary issues that are leading to increased risks and subsequent losses for the industry. As the topic of insurability and climate change becomes more urgent, it is more imperative than ever to properly price, underwrite, and balance exposure management decision-making.

Underwriting: What AI Will Mean for Your Career
Underwriting Webinar Series
August 28, 2024 | 2:00 p.m. ET

Underwriting is a critically important function for the insurance industry, as it has significant impact on the top and bottom lines of the business. Arguably, underwriting has been an area of under-investment from a technology and tooling perspective … until recently. Now, bleeding-edge technology, including artificial intelligence, is readily available and transforming how underwriting can be done and what success looks like. This creates a big impact on how both an underwriter develops a career and how a leader builds a business. This session will discuss how to use these capabilities to your advantage.

Time-Saving Tips From Microsoft Outlook
Career Development Webinar Series
August 29, 2024 | 2:00 p.m. ET

In today's busy world, we are inundated with emails. Some are necessary, some are not. Some need a response or an action from you, while others don’t. How do you manage them all? During this webinar, attendees will learn how to better manage emails, calendar, tasks, and contacts in Microsoft Outlook. Attendees will leave the session knowing how be more productive in Outlook and get the most from the powerful program.

Common Abuses in the Appraisal Process — And How to Stop Them
Claims Webinar Series
September 4, 2024 | 2:00 p.m. ET

Use of the appraisal process has significantly increased in recent years. Unfortunately, so has abuse of the process. Inflated estimates, biased appraisers, unilateral umpire appointments, and intentionally ambiguous awards are becoming increasingly common. This session explores these abuses and, more importantly, provides strategies on how to stop them, ensuring that the appraisal process achieves its intended purpose - providing a prompt, fair method of resolving disputes as to the amount of loss.

Gen AI's Impact on Insurance: What Every Mutual Should Know
Industry Trends Webinar Series
September 5, 2024 | 2:00 p.m. ET

Generative artificial intelligence models are creating a buzz of excitement across all industries and ushering in fresh opportunities for insurers. Many are now wondering how to harness the power and potential of these tools to create working solutions that will make a difference throughout their value chain. During this session, we'll demystify the real-world applications of models such as ChatGPT that encompass AI and machine learning. We will highlight their role in enhancing customer experiences, improving underwriting efficiency, aiding in fraud detection, and offering personalized and relevant insurance products. The discussion will highlight the newfound accessibility of AI tools with practical use cases. No longer reserved for tech giants, today's innovative solutions are within reach for mutuals of all sizes. By tapping into practical strategies and collaborations, carriers can revolutionize their operations and offerings. This will enable them to cut costs, improve the customer experience, optimize data, and engage in faster decision-making. Join this webinar to ensure you are well-equipped for the AI-driven future of insurance.

Loss Control 101
Insurance 101 Webinar Series
September 10, 2024 | 2:00 p.m. ET

Loss control is what many consider the “boots-on-the-ground” part of the insurance industry. Loss control personnel evaluate various risks to identify potential loss, often through an on-site or virtual survey of conditions and programs in an operation or facility. These professionals subsequently provide guidance to internal and external customers by completing technical analysis of the risk and developing recommended actions to reduce the potential for a loss. This session will discuss basic concepts and methodology used in loss control and provide examples of findings and recommendations that may be developed during the process.

Emerging Environmental Exposures for Small-Business and Middle-Market Risks and Solutions
Underwriting Webinar Series
September 11, 2024 | 2:00 p.m. ET

This session will discuss why NAMIC members should consider environmental exposures and solutions for business owner’s policies and commercial package policies. While there are generally ISO-type limitations and exclusions, do these help agents and policyholders address such risks? The speakers will examine claims examples for contractors and fixed-site exposures. The session will also discuss sample coverage language in addition to services that can enhance solutions. Attendees will learn about emerging environmental issues and how they can adopt a solution.

Top 10 Tips for New Leaders
Career Development Webinar Series
September 12, 2024 | 2:00 p.m. ET

Did you just get promoted to your first manager position? This session will provide you with the top 10 tips to set you up for success.

Reserving Concepts for Board Members
FMDC Webinar Series
September 19, 2024 | 1:00 – 2:00 p.m. ET

Loss and loss adjustment expense reserves are typically the largest liability on the balance sheet, and board members should have the background to ensure these liabilities are properly established. This webinar will discuss the regulatory responsibilities board members have related to the NAIC’s Statement of Actuarial Opinion and provide an overview of reserving methods to give board members a framework to view the actuarial opinion.

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

Lowering Your Loss Ratio With Embedded Claim Analytics: Best Practices from Leading Insurers
Claims Webinar Series
October 1, 2024 | 2:00 p.m. ET

How are the best insurers making a measurable difference to their bottom lines and customer satisfaction rates by operationalizing analytics insights in every claim decision? This session will discuss some of the most valuable use cases and how they were implemented. The presenters will also discuss those cases’ demonstrated returns on investment.

Talent In Demand: Attracting Rising Talent in 2024
Industry Trends Webinar Series
October 2, 2024 | 2:00 p.m. ET

Talent is in demand. The competition for emerging insurance leaders has intensified as the talent gap expands and the insurance industry continues to grow despite global economic challenges. How can insurance organizations attract rising talent? Gamma Iota Sigma’s Grace Grant will incorporate insights from the organization’s Annual Recruiting Survey throughout this panel discussion with student leaders. She will also share best practices for building a diverse early-career talent pipeline. After this session, attendees will be able to understand rising talent’s top drivers in employment decisions and expectations of employers; leverage new tools to build a robust and diverse talent pool for their organizations and successfully compete for talent; and positively impact the future of the insurance industry.

Violence in America – the Insurance Industry Can Be Part of the Solution
Underwriting Webinar Series
October 3, 2024 | 2:00 p.m. ET

Violence is becoming all too common in our society. Our industry can be a trusted source to help before and after events occur. This session will look at the staggering statistics of violence in America and the effects created for both commercial lines and personal lines customers. We’ll look at active shooter and the broader workplace violence coverage in commercial lines and review high-level coverages and services. And for personal lines, the market is finally bringing a solution to this space; we’ll look at what is in the market now.

Leading With Impact: A Journey in Leadership Development for Tomorrow’s Trailblazers
Career Development Webinar Series
October 8, 2024 | 2:00 p.m. ET

Join members of Germania Farm Mutual’s leadership team to learn about their unique and effective approach to succession planning at the front line. The interactive discussion will review the objectives and structure of the Early Leadership Identifier Program and share firsthand accounts of how investment in leadership development from an early stage proves rewarding and beneficial for team members and the company. The session will provide strategies for equipping and advancing your organization’s most valuable asset – its people.

Medicare Compliance Round-Up! Latest CMS Updates, Trends, and Watch-List Items
Claims Webinar Series
October 9, 2024 | 2:00 p.m. ET

Medicare Secondary Payer compliance issues continue to present significant challenges for insurers. Staying ahead of the MSP/Centers for Medicare and Medicaid Services curve is critical to remain compliant, reduce risk, and settle claims. This webinar identifies Medicare’s many moving targets, how they impact claims, and what steps you can take to minimize risk and settle claims. Topics will include Section 111 penalties; CMS’s upcoming total payment obligation to claimant/workers’ compensation Medicare set-aside data collection process; CMS – and Treasury – recovery actions; Medicare Advantage; and WCMSA trends.

How Space Weather Can Impact Insurable Interests Back on Earth
Industry Trends Webinar Series
October 10, 2024 | 2:00 p.m. ET

Space weather events can be every bit as disruptive as terrestrial weather – causing blackouts, disrupting communications, and interfering with supply chains. But unlike terrestrial weather, our understanding of space weather and our ability to predict its occurrence are still very much in their infancy. This session will explore some of the ways in which space weather can impact property and business operations on Earth and survey our evolving understanding of space weather forecasting. It will also highlight what past solar storms can teach us about the possible insurance impacts of future space weather catastrophes.

Claims Fundamentals
Claims Webinar Series
Insurance 101 Webinar Series
October 15, 2024 | 2:00 p.m. ET

This webinar will identify the skills and characteristics of successful adjusters who are responsible for delivering on the promises contained in the insurance contract. Attendees will see that focused investigation, objective evaluation, and skilled negotiation are just a few of the techniques employed to meet legal and ethical requirements of claims administration.

Portfolio Underwriting – Underwriters as Influencers
Underwriting Webinar Series
October 16, 2024 | 2:00 p.m. ET

Underwriters have focused on and made so much progress on becoming more efficient. But are they as impactful as they can be? There is an opportunity to mature the underwriting role from gatekeeping and defense to influencing and offense. This session will discuss clear, practical portfolio underwriting practices that could be just what your team needs to take the next step in becoming more impactful.

2024 Compensation Survey & Module: Results and Trends
411 Webinar Series
October 17, 2024 | 11:00 a.m. ET

Join experts from Aon for an informative overview of results from NAMIC’s 2024 Compensation Survey & Module. This webinar will explore how challenges in the current labor market are affecting recruitment and retention efforts by top property/casualty insurance companies.

Crisis Communications Planning for Your Farm Mutual
FMDC Webinar Series
October 17, 2024 | 1:00 – 2:00 p.m. ET

Unlike other communications efforts, the success of a crisis management strategy can often be measured by what you don’t see. Learn from a seasoned insurance communications professional how to prepare for the nightmare you hope never to have, but also how to respond if the unthinkable scenario becomes reality. There is no substitute for thoughtful preparation.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Cultivating Insurance Leaders: Union Mutual's Blueprint for Career Advancement
Career Development Webinar Series
October 22, 2024 | 2:00 p.m. ET

This session will describe the methods employed by Union Mutual to retain and grow insurance professionals. Highlighted among these methods is Union Mutual’s “Employee Development Program,” a two-year program that allows each participant to experience what it is like to work in each of the company’s business units.

Reducing Litigation Losses With Technology
Claims Webinar Series
October 23, 2024 | 2:00 p.m. ET

An attorney demand letter lays out several details surrounding a personal injury including, specific demands that the injured person will accept to resolve the case and release the other side from liability. If not followed to the exact letter, many insurance companies have found themselves in litigation with devastating outcomes. Therefore, identifying these letters and every stipulation is critical. Yet, some attorneys intentionally disguise various demands of an insured’s policy, burying them behind extensive medical detail, with the intent of causing a mistake by the adjuster. If the adjuster misses a time-limit demand, it could result in bad faith, litigation, and heavy losses in settlement costs.

A panel of insurance legal experts will discuss the current litigious environment, tactics used by attorneys, mega verdicts, and the benefits modern technology has brought to assist adjusters in managing the influx of attorney demand letters, the increasing number of stipulations, and specific deadlines. Today, with text mining, optical character recognition, and artificial intelligence, claims adjusters can identify these “gotcha” tactics at scale, efficiently, and with zero slippage to avoid costly outcomes. With automated support to remain on schedule, adjusters have the peace of mind that they will not miss a deadline or the smallest nuance of the demand.

Gain Market Share by Optimizing Product Development
Industry Trends Webinar Series
October 24, 2024 | 2:00 p.m. ET

How can you gain market share and react nimbly to market forces by optimizing product development? This session will discuss each phase in the product development process and reveal best practices for each. Participants are encouraged to share their points of view during this interactive session.

Attacking Opportunities in the Personal Lines and Commercial Lines Markets
Underwriting Webinar Series
October 29, 2024 | 2:00 p.m. ET

During this session, we will explore the nuanced shifts in the personal lines and commercial lines insurance sectors in the context of recent economic developments. For personal lines, we will analyze how economic fluctuations have influenced profitability, focusing on higher-than-usual loss costs and consumers’ evolving shopping behaviors. We'll examine the changes in risk factors such as severe accidents and demographic shifts and how these have affected consumer profiles and behaviors. On the commercial side, we will explore the implications of digital transformation and market dynamics on the industry's profitability. We will discuss how inflation and evolving pricing segmentation have impacted the commercial insurance market. This segment will also cover how insurers can leverage advanced modeling techniques and data, including credit data and driving history, to optimize risk assessment and create more effective rating plans. The session will use TransUnion's extensive data and analytics to provide actionable insights that can demonstrate how personal and commercial insurers can adapt to these market changes. The goal is to empower insurers to navigate the complexities of the current economic landscape and uncover opportunities for sustainable growth and improved profitability.

Addressing Conflict to Build Team Unity
Career Development Webinar Series
October 30, 2024 | 2:00 p.m. ET

Unity and teamwork are the goals for every office; yet debates, differences of opinion, and communication breakdowns create workplace tensions that erode a team’s cohesiveness and negatively impact productivity. Leaders who address conflict and overcome these challenges create a place where people thrive and produce. This session will help leaders understand the types of conflict that exist on teams and how to address and manage conflict while helping your team excel.

Underwriting Managers Can Make Data-Assisted Decisions and Manage Workflow
Underwriting Webinar Series
October 31, 2024 | 2:00 p.m. ET

Discover the transformative potential of underwriting analytics in the insurance industry. This presentation explores how leveraging internal data enhances risk assessment, underwriting workflows, and ease of doing business. Learn about real-world case studies and how to embrace data-driven practices to empower underwriters by managing capacity and prioritizing work through initiatives such as straight-through processing and underwriting-rule analytics.

Navigating the Future Together: Implementing Generative AI in Mutual Insurance
Industry Trends Webinar Series
November 5, 2024 | 2:00 p.m. ET

Dive into the transformative power of generative AI as it reshapes the insurance industry by assimilating diverse data sources and extracting critical insights from evolving risks. Explore how this cutting-edge technology deepens our understanding of risks and revolutionizes customer engagement and operational efficiency. Learn about the pivotal role of generative AI in identifying emerging threats, refining risk models, and driving digital transformation to exceed expectations in an era of rapid technological advancement and complex challenges.

Compliance 101
Insurance 101 Webinar Series
November 6, 2024 | 2:00 p.m. ET

Join NAMIC’s Bri Dahl and Angela Stackhouse for a bird’s-eye view of the role compliance plays in the property/casualty insurance industry. This introduction to insurance compliance will provide a foundational understanding of how compliance affects different aspects of insurance companies.

This session qualifies for one FMDC maintenance credit.

Re-Underwriting Your Book: How to Have Data-Driven Insights for Business You Want But Don't Already Have
Underwriting Webinar Series
November 7, 2024 | 2:00 p.m. ET

When a carrier decides to re-underwrite its book, leaders often want to shift focus to areas in which they have little experience. However, the lack of historical data in these areas makes it difficult for an insurer to outperform its competitors. This session will share ways to overcome this challenge, including the use of submission data and purchasing data and leveraging publicly available event data, such as crash data and fire reports, to gain insights into these new areas and fuel profitable growth.

Electric Vehicles, Automation, and Impacts on Safety and Insurance
Underwriting Webinar Series
November 12, 2024 | 2:00 p.m. ET

As electric vehicles, safety features, and technology become more popular, there are evolving considerations for insurers. This session will explore differences between insuring electric vehicles and gas vehicles; certain impacts of evolving automation and technology on safety and insurance coverage; and the continuing evolution in the auto insurance space.

Leveraging Artificial Intelligence for Field Property Claims
Claims Webinar Series
November 13, 2024 | 2:00 p.m. ET

The property damage space has been operating the same way for decades, using independent adjusters/appraisers to inspect damages in person. This can result in delays in settlements and frustration for the customer; but with the rise of artificial intelligence and virtual tools, there is a new, more effective way of inspecting property damages. Join this webinar to learn more about virtual property estimating.

Capitalizing on Technologies to Distinguish Your Business: Economic Capital Model
Industry Trends Webinar Series
November 14, 2024 | 2:00 p.m. ET

Technology is evolving in ways that forge new possibilities and impactful ideas every day. Capitalizing on these can help to distinguish your business. This session is designed to help you understand and create economic capital models while making good use of the net underwriting model and capital allocation models that you create along the way. We will explore the potential uses of these models to design and place efficient reinsurance programs that provide the best coverage available in today’s challenging reinsurance market.

The Underwriter of the Future
Underwriting Webinar Series
November 19, 2024 | 2:00 p.m. ET

As robotic process automation and straight-through processing in underwriting continue to advance, the role of the underwriter is advancing with it. During this session, we will discuss how and why the role of an underwriter is changing, the technology that is enabling that change, and how these changes will directly impact the support underwriters will require from actuaries.

Agency Relations
Insurance 101 Webinar Series
November 20, 2024 | 2:00 p.m. ET

This interactive discussion will review the common frustrations and possible remedies between agencies and their company partners. It will identify various changes in agencies and companies that lead participants to reevaluate procedures for effectiveness and prioritization. Agency contracts and bonus plan ideas will also be reviewed. The speaker will also discuss what a carrier may wish to consider when faced with an agency termination.

The Role of the Board in Company Strategy
FMDC Webinar Series
November 21, 2024 | 1:00 – 2:00 p.m. ET

This webinar will help directors understand their roles and responsibilities in their mutual insurer’s strategy development and why that process matters. The session will also identify best practices for strategic planning and clarify how to best set the mutual on the path to strategic success.

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Strategic Plan Implementation
FMDC Webinar Series
December 19, 2024 | 1:00 – 2:00 p.m. ET

While most mutuals at least attempt to develop a strategic plan, too many of them fail to act on that plan. This webinar will focus on the importance of implementation and provide tips on turning strategy into action.

This session qualifies for one FMDC elective or maintenance credit in the Management module.