This session will provide an overall economic outlook of the property/casualty insurance industry and will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company's risk.

Robert Hartwig, Ph.D.

Director, Center for Risk & Uncertainty Management
University of South Carolina

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Insured risks are a dynamic set of exposures, and understanding what information is available is important. Yet, perfect risk information isn’t always available. This session will walk attendees through several real-life examples of risk assessment. It will also illustrate change through geospatial mapping because this kind of representation can help insurance professionals better understand risk aggregation in the event of catastrophes and how to best manage these risks.

Joe Nolan

Manager of Risk Data & Analytics
Washington Surveying & Rating Bureau

Bryan Stanwood

Chief Experience Officer & Vice President of Risk Data & Analytics
Washington Surveying & Rating Bureau

Providing flood coverage is becoming more important every year, as we see more floods and the effects of climate change affecting communities. Yet, fewer than 4 percent of American homeowners are insured against flooding. Because of this, the property/casualty insurance industry has seen large negative impacts for consumers and carriers. There is a lot of opportunity for mutual insurers to protect their clients and provide needed coverage to this rising risk. This session will discuss the current and future state of flood risk in America along with the consumer demand to purchase flood policies.

Larry Baedar

Data Scientist
Milliman, Inc.

Greg Dietzen

Consulting Actuary
Milliman, Inc.

George Ingram

Director, Product Development and Claims
Mutual Underwriters

Scott Piper

COO/Co-Founder
Mutual Underwriters

Join the Aon Cyber Solutions team for a two-part webinar series. During part one, Aon will recap the cyberthreat landscape from 2022 and provide an overview of the current cyberthreat landscape based on incidents, breaches, and investigations. Aon will review attacker trends from 2022 and discuss what can be expected for 2023. The webinar will conclude with an insurance market update.

Che Bhatia

Managing Director, Cyber Resilience and Engagement Management
Aon

Cyber and privacy issues continue to impact insurers of all lines. Because of increased use of biometric information, states' continued adoption of the NAIC Insurance Data Security Model Law and states' increasing enactment of consumer privacy protections, all NAMIC members should be considering the impact and trends as purchasers and providers of cyber and privacy solutions. Attendees will learn about current cybersecurity laws specifically attributable to insurers; biometric laws, especially Illinois' Biometric Information Privacy Act, and recent cases that impact coverage and exclusions; and war exclusions and how they impact coverage.

Daniel Cotter

Attorney
Howard & Howard Attorneys PLLC

The world is in a constant state of flux. With increasing environmental, societal, and technological risks intersecting to disrupt people and businesses, an agile, digitally enabled business has never been more critical. Join this session to learn more about the importance of tech-enabled underwriting to help maintain pace with our ever-changing world and to understand, manage, and adjust for the future of risk.

Denise Garth

Chief Strategy Officer
Majesco

Having heavy vegetation growing right next to a home can nearly double the chance of its destruction in a wildfire, according to a joint study from ZestyAI and the Insurance Institute for Business and Home Safety. This means that homeowners in high wildfire risk areas who remove fuel from around their homes significantly reduce their chances of property destruction. This session will discuss the importance of mitigation efforts and how modern wildfire risk models not only take those efforts into account but help homeowners tailor their efforts to what will have the most value. It will also touch on changes to the regulatory environment, including some states requiring discounts for wildfire mitigation.

Cathy Link

Vice President, Customer Success
ZestyAI

Underwriters need a wealth of relevant, accurate data to assess and underwrite properties. During this session, attendees will look at the use of third-party data to make better underwriting decisions, reduce underwriting expense, engage policyholders in risk management, create market opportunities, and increase profit margins.

Tammy Nichols Schwartz, CPCU

Senior Director of Analytics & Data Solutions
Guidewire

Many catastrophic weather events, such as hurricanes, wildfires, and windstorms, are increasing in frequency and severity. How can insurance companies prepare for these events, respond faster and more efficiently, and ultimately help customers recover from tragedy quickly? This session will discuss how using computer vision, aerial imagery, predictive data modeling, and integrated partner data can proactively improve expense ratios, provide near real-time post-CAT damage assessment, and provide better customer service to policyholders.

David Lyman

CEO
Betterview

The evolution of technology and the availability of third-party data have enabled carriers of all sizes to take practical steps to incorporate telematics into their auto programs. For carriers evaluating telematics, it is important to know how to create a program that aligns with company values and product offerings. Yet, knowing where to start and how to evaluate the best options can be challenging.

During this webinar, attendees will learn about the evolution of the technology and data behind telematics as well as the value of telematics and the common challenges carriers face when implementing a program. The webinar will conclude with practical tip on how carriers can get started and/or how to incorporate telematics into an existing auto program.

Tom Torcia

Chief Analytics Officer
Mutual Capital Analytics

Automation and analytics have been transforming insurance underwriting, delivering higher levels of productivity and customer satisfaction. This session describes the current and future state of underwriting automation.

Eric Weisburg

Senior Principal
Aite Novarica

When analyzing geographical risk for auto rating, the focus is primarily on company experience, which can lack credibility and be slow to react to changing conditions. To address this, companies typically incorporate a complement of credibility, such as data from a statistical organization or competitors. Even though this helps address the credibility issue, it still suffers from only providing a limited view of the complete geographical picture and remains slow to respond to changing conditions. This session will describe how the use of accident report data combined with detailed road segment usage data can address these limitations.

Roosevelt Mosley

Principal & Consulting Actuary
Pinnacle Actuarial Resources

Gary Wang

Senior Consulting Actuary
Pinnacle Actuarial Resources

Artificial intelligence has brought revolutionary changes to the insurance industry, from automating administrative tasks and improving assessment to enhancing customer experience. This session will explore how AI is transforming insurance and how it will continue to shape the industry. It will focus on how carriers are using AI to develop new products, gain insights from new data sources through cognitive learning, streamline processes, and exceed customer expectations.

The session will also discuss how the industry is shifting from a "find-and-repair" ethos to a "predict-and-prevent" outlook. For example, technology is now playing a key role in risk prevention use cases; such as using devices to monitor risk and trigger interventions and using AI to review policyholder legal documentation for risk-transfer provisions and correct them if necessary.

As AI begins to fulfil the promise of replicating the perception, reasoning, and problem-solving of the human mind, it is likely these changes will become even more significant and continue to transform the way insurers operate. This will present challenges as well as opportunities. In a world of expanding direct competition, instant quotes, comparison sites, and streamlined purchasing, the traditional role of the insurance agent may be under threat. To respond, intermediaries will need to build their soft skills and trusted-advisor status while using advanced technologies to enhance productivity and improve the customer experience.

Grahame Cohen

Founder and CEO
Epoq, Inc.

We're seeing headlines dominated by breathtaking verdicts and stratospheric settlements, and industry insiders and observers are speaking about our entry into an era of social Inflation. So, what's driving the trend?

This session will tackle the "new normal" of escalating claims losses and explosive jury verdicts by defining social inflation and describing how it impacts claims losses and jury verdicts. It will also explore the root causes; address whether social inflation represents a legitimate industry threat; and identify what can be done to mitigate escalating claim losses and “shock” verdicts.

Tim Fletcher

Vice President, Senior Emerging Issues Specialist
Gen Re

Glenn Frankel

Senior Vice President, Head of North America Claims
Gen Re

Join the Aon Cyber Solutions team for a two-part webinar series. During part two, Aon will review what actually happened in the cyberthreat landscape and see if its forecasts were correct. Attendees will gain a better understanding of the trends in the cyber insurance market, the cyber landscape, and the behavior of attackers.

Che Bhatia

Managing Director, Cyber Resilience and Engagement Management
Aon

Insurers today face the challenge of servicing the needs of millennial and Gen Z consumers who have very different needs and expectations than do their parents.

A key area is where insurance will be sold to the next generation. How will the traditional insurance sales approach – primarily based on offline channels – adapt to a customer base of digital natives? What is the significance of "everything apps" such as Elon Musk's vision for Twitter, Zuckerburg's plans for the Metaverse, and the WeChat platform, which has 1 billion monthly active users and is now the main force for online insurance sales in China? What can these developments tell us about the future of insurance distribution for the new generation and the types of products and buying behaviors that could become mainstream? Where do mutuals fit into this landscape?

The second area is the development of ecosystem products. Young people are less interested in traditional insurance and are looking for more comprehensive services. In response, we have seen sectors such as financial services taking an all-encompassing approach, addressing customer needs more widely. How is this model being pursued in the insurance industry and what additional services respond to the needs of young people as they navigate their adult lives? What is the significance of these developments for carriers and agents?

This session will answer these questions by looking at some of the more innovative trends and what they can tell us about the future of the industry.

Grahame Cohen

Founder and CEO
Epoq, Inc.

This webinar will focus on considerations for underwriting properties. Attendees will learn how to use an application and inspection report in the underwriting process. The session will cover resources underwriters can use, including public records, Google Maps, and real estate listings. Attendees will learn methods to address property and/or liability issues. The session will also cover building material identification, electrical service identification and hazards, solid fuel units and hazards, liability hazards, and other miscellaneous exposures.

Patrick Laws

President
Wisconsin Association of Mutual Insurance Companies