The pursuit of subrogation claims often takes the backseat to the many competing priorities facing insurance company claims representatives every day. However, subrogation recoveries are important to improving insurance company profitability and lowering premium costs for insureds. Inter-company arbitration is a unique and vitally important process used to help maximize recoveries on subrogation claims. Fortunately, efficiently incorporating subrogation preparation into the claims investigation process can be simple, and this preparation is one of the keys to winning in inter-company arbitration.
This webinar will briefly review how subrogation preparation can be incorporated into the claims investigation process, and will explain in more depth how this preparation is used in inter-company arbitration. The webinar will also cover the nuts and bolts of writing persuasive arbitration contentions, as well as tips and strategies for organizing arbitration submissions to optimize the likelihood of successful outcomes. Lastly, information will be shared about the NAMIC’s online arbitration services.
The plaintiffs’ bar has been successful in obtaining excessive verdicts, referred to as nuclear verdicts. This session will explore the techniques used by plaintiffs’ attorneys to convince juries to render these high verdicts and the impact they have on defense strategies.
This webinar qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.
Mutual insurance carriers can cost effectively provide their agents resources to help them perpetuate. During this session, the presenter will share best practices and address why it’s important for carriers to take time to do this.
Insurance agency consolidation is impacting how insurance companies distribute their products. At the current rate of consolidation, the independent distribution channel landscape will look different in the near future. This session will explore how insurance companies can proactively implement cost effective programs to help their agents perpetuate its distribution plan.
Straight-through processing for auto physical damage claims is many auto insurers’ ultimate goal, and some are aiming to reach the mark this decade. But there are several workflow challenges and obstacles carriers need to overcome to make it a reality. While many organizations have added some form of automation to their processes, inefficiencies from first notice of loss through subrogation remain, driving costs and hindering policyholder satisfaction. To imagine the future of APD strategy –one that thrives on operational efficiency, automation, and customer experience – insurance professionals will need to know the critical steps for technology, data, and capability evolution. During this session, attendees will gain an understanding of innovations that are working in APD, the digital maturation process, and the potential timeline for organizations to reach straight-through processing.
By design, mutual insurance company portfolios are mostly allocated toward investment-grade fixed income to account for policyholder obligations, reserves, and sufficient risk capital. Risk assets such as equities and high-yield bonds can be viable options for mutual insurers looking for ways to diversify their portfolios and increase yields to support their businesses. Using a case study format, Strategic Asset Alliance and Vanguard will review what risk assets are, how to assess their fit in the investment portfolio, and options/benefits of investing these assets in ETFs and mutual funds.
Adjusters are called upon to handle all types of claim situations. Many of them involve significant injury or death. This session will discuss how these severe claims can impact adjusters personally and how they can handle these horrors.
During the last few years, geospatial analysis has evolved rapidly from returning data about buildings and properties to factoring in multiple geospatial data sources to predict the likelihood of a claim. As geospatial analysis has evolved, so have savvy insurance carriers that are now transitioning from reactively paying claims to proactively addressing building and property issues to avoid potential claims.
This fast-paced and interactive event was created for property/casualty insurance professionals to learn about the latest technology and industry consulting solutions through 10-minute presentations from leading insurtech providers.
Digital dependence amid the COVID-19 pandemic coupled with the continued buildout of 5G cellular networks may have ushered in our technologically driven future in the blink of an eye. Yet, for all the promises and enhancements 5G offers, insurers need to prepare to navigate the numerous accompanying concerns and risks. This session will examine the current status of 5G deployment, the risks 5G may pose, and the opportunities it may present now and after the COVID-19 pandemic. By understanding how the risk environment will be impacted, attendees can better arm their short-term and long-term strategies.
This boot camp immerses board members in the world of corporate governance and gives them the tools and knowledge they need to effectively govern within the mutual insurance industry. Whether your board is new to governing, new to insurance, or just needs a refresher, this event is an investment in your company’s future. Recordings of this event are now available on-demand.
This webinar qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.
This session will present multiple methods to review overall loss and allocated loss reserve adequacy as measured on a company’s Schedule P financial statements. Attendees will learn several specific yet easy-to-execute methods they can implement, including IBNR-to-case, average reconstructed financial reserves, and the actual versus expected incurred diagnostic. Specific examples will also be reviewed and discussed. Other topics will include the components, data requirements, and flexibility of these valuable analyses. Finally, there will be a discussion of the importance of reserve adequacy to financial tests such as the Schedule P Part 2 test and IRIS tests.
What does 2021 have in store for policyholders? What new trends are driving claims? What does the new normal look like in the United States? There are many challenges policyholders and carriers are grappling with, which will be covered in this session.
Unprecedented monetary stimulus, ultra-low interest rates, and depressed risk premiums have created a challenging environment for fixed-income investors. Against a backdrop of limited attractive opportunities, a disciplined approach to fundamentals, relative value, and security selection is warranted.
Property/casualty commercial lines underwriting will look different by 2030. Small markets are already shifting to new digital transformational business models. Midsize and large businesses are the new open space ripe for digital transformation and the leap into a new model for 2030. Every commercial lines insurance business has a choice to make – either stay the course or embrace a paradigm shift. During this session, Deb Smallwood will share a recipe for transformational change that is business led and technology enabled with a focus on creating a culture of change readiness.
COVID-19 shocked the world. How prepared were insurers and how did the industry respond? How have changing markets conditions impacted insurers’ strategies moving forward? A pair of experts from Conning will discuss recent trends, today's environment, and opportunities for insurers to consider in the wake of recovery.
Designed to gather, inform, and equip attendees with the tools they need to be successful as leaders of farm mutual insurance companies. Recordings of this event are now available on-demand.
Property/casualty carriers are exploring and implementing many options to reach new customer segments. The property/casualty market is a vital and active space where innovation abounds. This webinar will discuss eight models for distribution, including agent/broker channels, direct distribution, affinity relationships, and worksite marketing. The role of insurtechs and incumbents alike will be incorporated into the webinar. New Strategy Meets Action research and use-case examples will shed light on how and why insurers are adding new channel options, how relationships with traditional channels like independent agents are being enhanced, and how carriers are addressing channel conflict.
It's ransomware. No, it's a data breach. Wait, is it a business email compromise, too? Ransomware has evolved to become not just a cyberattack, not just extortion, but something that triggers most, if not all comprehensive cyber coverages. During this session, a panel of legal counsel will discuss recent ransomware strains and coverage implications. The panel will also discuss the coverages that may be important for the next wave of attacks.
This session will focus on adjusters’ work activities. The presenter will discuss how to prioritize work so the most important activities are conducted in a timely manner. This requires using judgment with consideration for supporting the theory of defense as developed by the claims professional.
This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
Geospatial analysis has evolved rapidly the last few years, from identifying and returning building and property attributes to predicting the likelihood of a claim on a property. Today, geospatial analytics and remote property intelligence solutions are being successfully deployed throughout the policy lifecycle to improve risk selection, proactively address property issues with insureds and agents, accelerate claims decision-making, and detect potential fraud. With so many options, insurance carriers looking to implement this technology are now left to wonder where the best place to start is and how to get the best return on investment.
As ransomware attacks have become more prevalent and more damaging, these incidents have rapidly become a top concern for cybersecurity firms, cyber insurers, and potential victims. This session will explore the reasons for the dramatic change in ransomware activity as well as the impacts this trend has on the cyber insurance marketplace. It will take a detailed look at the future of ransomware. The presentation will include a discussion of steps companies can take now to protect themselves from ransomware and end with a brief look at other major threats that are on the horizon.
This presentation will evaluate the pros and cons of litigating insurance claims in federal court. The presenters will analyze three critical opportunities for defense counsel who want to remove a case from state court to federal court based on diversity jurisdiction. They will emphasize when and how defendants may remove a case to federal court under 28 U.S.C. sections 1332, 1441, and 1446. The presentation will rely on federal decisions involving first-party property coverage, third-party liability coverage, and uninsured/underinsured motorist coverage to illustrate the correct procedure for removal.
The spring Leadership Development Workshop covered the timely topic of managing a remote workforce. Hear from a panel on remote leadership and choose from two different leadership tracks on efficient and effective remote leadership ideas and strategies. Recordings of this event are now available on-demand.
Join Kaitlyn Isley and Reid Gustafson of McLagan as they present results and trends from NAMIC’s latest Executive Pay Practices Study. This webinar will explore how mutual insurance companies are designing their base pay, incentives, and benefits for C-suite leaders. This biennial study goes beyond the numbers and explores the best practices and strategies successful insurance companies are implementing to attract and retain top executives.
The pandemic has affected companies in a variety of ways – companies have been forced to reduce staff, cut spending, and do more with less. This includes your organization and the third parties you work with. Now more than ever, it's critical to understand who your critical third-party partners are and how they are protecting your sensitive assets and keeping your name out of the headlines.
This session examines the coverage issues involving the COVID-19 pandemic and property/casualty insurance, specifically business income coverage, to build a substantive case for why most policies do NOT cover viral pandemics.
Catastrophic events place considerable strain on the day-to-day operations of insurance professionals. This session will examine the issues relative to catastrophic events and provide tips and techniques to assist adjusters in preparing for adverse events.
This session will provide an overall economic outlook of the property/casualty insurance industry. This session will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company’s risk.
This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
Learn how the NAMIC Property/Casualty Compensation Survey will empower your company to update and improve its compensation plans and better compete for top talent. Kaitlyn Isley and Reid Gustafson of McLagan, NAMIC’s partner in this initiative, will provide an overview of survey’s data points and deliverables. They also will offer data-collection tips and show you how to get the most out of the 2021 survey.
This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
Have you heard how the personal lines insurance market is being disrupted? InsurTechs are delivering innovative product ideas to the market with fast, technology-driven services. On the flip side, COVID-19 is forcing disruptions to the market through mandatory leniency for policyholders, refund requirements, and rapidly evolving loss exposure while more extreme weather events are increasing uncertainty and costs.
This course will dive deep into the audit function in the mutual insurance industry and issues companies may face. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
Join NAMIC’s Geoff Baker and Brian Snyder as they provide a brief tour of NAMIC’s online resource centers, which offer a wealth of industry-related information for members. The webinar will focus on one of NAMIC’S newest addition: the Cybersecurity Resource Center. Desiree Khoury of Tokio Marine also will share thoughts on how insurers can protect themselves from ransomware and business email compromise.
This course will provide a high-level overview of the claims and adjusting process. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
The presentation will involve discussion of a large, complex arson-for-profit scheme of more than 70 arsons that ultimately culminated in more than 40 defendants pleading guilty. Only two of the 70 fires were classified as “incendiary” by public and/or private origin-and-cause investigators prior to this case being concluded.
The presentation will also include a synopsis regarding lessons learned by the speaker during this two-and-a-half year investigation, while employed as a special agent/Certified Fire Investigator with the Bureau of Alcohol, Tobacco, Firearms, and Explosives. Highlights will include a brief analysis of interaction with insurance industry representatives and content of insurance files, origin-and-cause investigation issues, proper and thorough interviewing, and expert selection.
Insurance is one of the last industries to operate on a single platform that allows all participants to connect to it, interact with one another, create and exchange value, and encourage long-term, ongoing engagement. This session will outline the emergence of insurance ecosystems that are replacing traditional insurance agency management systems and single-product, direct-to-consumer models.
Frustration is what we hear throughout the industry when confronting bodily injury claims emanating from low-impact collisions. The damages are so minor, common sense screams “No one could have been injured.” Yet, because liability is clear or they want to avoid litigation expenses, insurers settle these claims with substantial sums every day. This presentation provides a process to attack these suspect claims with a consistent investigative and dispositive strategy at an early stage. Focus will not center around the analysis of medical records concerning treatment of subjective complaints of soft-tissue injuries. Rather, the presentation will assess the element of causation and the credibility of the claimant. Attendees will be provided with a clear game plan on how to approach these claims in a way that will contain costs, reduce indemnification, and avoid litigation.
As mutual companies work to stave off competition, many are seeking state–of–the–art cyber solutions for their personal, commercial, and farm books. Yet, without prior underwriting or claims experience, is it too risky to jump into the cyber business? Select cyber experts are now offering turnkey cyber programs to mutual carriers as “reinsured” solutions. This allows the mutual to introduce leading–edge cyber liability coverage while avoiding research and development costs, overhead, and the assumption of risk. Join this session for a practical and topical discussion of cyber risks and innovative uses of reinsurance partnerships.
Digital marketing is the next frontier in marketing and communications. The ability to connect with your audience in just a few keystrokes gives us access in a whole new way. This webinar will give you the foundation for planning and developing a digital marketing strategy that best suits your audience
Technology can be intimidating. How do you train your staff? How do you begin to implement this new technology? How do you know which you should invest in? These are all valid questions and ones that must be taken seriously when trying to succeed in the new decade of technology. Mobile estimating is one technology that is worth the investment, as it can be a game changer in training new and existing staff and satisfying customer expectations. This webinar will demonstrate how quickly a loss can be estimated while on site to streamline the claims process.
Sixty-four percent of insurers say policyholders’ personal, identifiable information is the most valuable information cyberthieves seek. The impact of a breach can be devastating: Data breaches cost an average of $3.9 million per incident and breaches significantly erode consumer confidence in a brand. During this session, Rick Lacafta from the Financial Service Information and Analysis Center (FS-ISAC) will share how threats to consumer data (healthcare data, banking information, etc.) are evolving and how the industry is banding together to fight these cybercriminals. Kris Herrin with VPay will talk about his personal experience as Chief Security Officer at one of the largest financial breaches in history. In addition, Kris will explore strategies to dramatically reduce risk while still driving innovation in payments.
You can insure a home and two cars on your phone in a few minutes. Try to spend the same amount of time on a business owner policy and your experience will be … different. Small commercial customers want easier service, carriers want lower expenses, and technology offers new data and tools. This combination allows small commercial insurance to provide the personal insurance experience of instantaneous responses based on robust data and sophisticated modeling. This session will discuss the motivations for this shift and demonstrate examples for implementation.
As of January 2020, 47 states have legalized marijuana for medical and/or recreational use. The session will begin with a broad overview of the regulatory environment and then drill into the data to see what it has to say. It will also tease out the early impacts of marijuana legalization as well as the risks – and even potential benefits – beneath the news headlines.
The regulatory environment is evolving in its oversight of predictive models in insurance. As the use of predictive analytics continues to grow within the industry, preparing for regulatory review is integral to the success of your insurance program. This webinar will discuss common supporting documents needed for regulatory review of predictive models as well as recent trends in predictive analytics.
Whether you agree with the legalization and use of recreational or medicinal marijuana, 47 states have changed the substance’s legal status, and workplaces need to be prepared to address the myriad of issues it presents.
Because many drug-free workplace polices are now outdated, employers should ask themselves several questions. “Is our policy too punitive?” “Can we be sued for discrimination?” “Can we terminate an employee with a legal prescription if he or she tests positive?”
With the current state of marijuana legislation, there is no doubt the answers are changing. What isn’t in question, however, are the facts that employers need policies regarding drug use and those policies must address intoxication and impairment in the workplace. Join this session to learn more about how legal drugs are impacting the workplace and solutions to workplace liabilities.
The use of insurance linked securities in ceded reinsurance programs continues to expand. What began decades ago with industry loss warranties and cat bonds has grown to substantially include sidecars and collateralized reinsurance. This session will provide a high-level overview of ILS instruments and how they complement the use of traditional reinsurance. It will then discuss recent activities in the ILS market relative to catastrophe events that occurred between 2017 and 2019. Finally, it will touch on the ILS funds’ expanding appetite for non-cat risk, including short-tail liability lines, cyber risk, and run-off.
This course will provide an understanding of potential conflicts of interest and what effect they may have on a mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
This session provides insight as to the impact of fraud on the insurance industry, gives an overview of the types of fraud commonly seen in insurance, and discusses methods of combating fraud.
Though most claims professionals are aware of the unique risks and issues presented by traumatic brain injury claims, post-traumatic stress disorder claims are an emerging issue that has received less attention from the industry. However, evaluating and defending against PTSD claims comes with challenges similar to TBI claims because of the subjective nature of the injury, the medical proof and expert witnesses used to establish the claim in litigation, and the widespread public and medical misunderstanding about the diagnosis and prognosis of the condition. Additionally, PTSD diagnoses present opportunities for claimants to “backdoor” brain injury claims by misinterpreting recent research on the neurobiological processes behind this condition and alleging that PTSD permanently changes the brain. This session will discuss the basics of PTSD, explain strategies for early recognition and evaluation of potential PTSD claims, promote understanding of approaches being used by claimants to increase value of bodily injury claims by alleging PTSD, and provide defense strategies for bringing these claims to successful resolution.
This session will define the current state of the insurance workforce and discuss what companies should be considering when adapting to the challenges and changes in technology and talent management.
In litigious insurance states, there are certain issues that more frequently give rise to disputes and lawsuits between carriers and insureds. Learn which disputes turn into litigation more often and how to minimize their risks. In addition, hear and see how underwriting tailored to address these issues can mitigate the frequency of being sued and the settlement value of the dispute. Topics to cover include depreciation, cosmetic damage exclusions, anti-concurrent causation clauses, suit limitation clauses, appraisal clauses, attempt-to-repair clauses, and excluded perils/losses generally.
This session will provide a comprehensive review of the reinsurance options available to underwriters and how they can be used most efficiently. Attendees will dive into an overview of the different types of reinsurance – proportional, excess of loss, treaty, facultative and hybrid facultative facilities. In addition to evaluating the benefits and drawbacks of each from a coverage perspective, attendees will touch on pricing considerations and how/when to use each structure to secure the optimal coverage. The discussion will also cover the different considerations that arise between property and casualty placements, terms and conditions, and price evaluation.
In this session, we will provide an overview of current U.S. biometric privacy laws and related litigation. We will also discuss insurance coverage issues arising from biometric privacy claims and highlight issues that insurers should focus on during the underwriting process to access a company’s potential exposure. NOTE: Due to sound challenges, please turn volume up.
Learn the latest compensation trends in the property/casualty insurance industry as Kaitlyn Isley of McLagan reveals new data from the NAMIC Property/Casualty Compensation Survey. This webinar will review overall data trends in pay and provide insights on what top companies are doing to recruit top talent.
Artificial intelligence and machine learning technology is reshaping the traditional claims handling process. Beginning at first notice of loss, AI and ML engines can perform assignment triage through early severity and fraud identification. These technologies can also provide adjusters new insight into resolution strategies. However, in most claims situations, AI and ML are augmenting adjuster expertise, not replacing it. This session will focus on the various types of AI and ML technologies and how they are being used in the claims handling process.
Learn the latest compensation trends in the property/casualty insurance industry as Kaitlyn Isley of McLagan reveals new data from the NAMIC Property/Casualty Compensation Survey. This webinar will review overall data trends in pay and provide insights on what top companies are doing to recruit top talent.
As profit margins shrink and customer expectations rise, finding new ways to automate high-volume, repetitive manual tasks is key to accelerating response times and delivering exceptional customer service. Being able to speed up policy issuance, achieve contract certainty, and reduce policy rework are essential in a world where competitive differentiation will no longer be based solely on product or price, but rather on experience. In this session, attendees will learn how artificial intelligence can help take underwriting to the next level.
This course will provide an understanding of the impact that different types of retirement plans can have on a small mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
Agricultural enterprises are depending on drones more and more to improve productivity and reduce costs. Claims organizations are also beginning to use drones as tools for evaluating losses. Attendees will learn background information on drones and their uses as well as current information regarding federal regulation of drones. This session will be of assistance whether a claims professional is using drones in the investigative process or is handling a claim because of coverage for an insured.
Learn how you can leverage your agencies’ digital marketing to strengthen the relationship with them, increase brand awareness, and generate increased policy sales for your organization and your agencies by taking on digital marketing coordination and support.
Insurance companies maintain a wide variety of computer records to support their insurance business. State and federal laws and court cases establish the principles for legally creating, maintaining and destroying computer records. How do you create computer records that will be considered reliable, accurate and acceptable for regulatory and litigation purposes? How do you systematically destroy computer records under your records retention program? How you can avoid the legal and information management problems of electronic mail? Join Don Skupsky as he reviews the basic legal expectations and requirements for computer records. The key state and federal laws will be reviewed and analyzed in plain English, leading to a plan of action for a legally-acceptable computer records program.
As the data world is evolving, the insurance market is at a crossroad. Carriers need to weigh the balance between speed and profitability during the underwriting process. During the underwriting process, there are several unknowns about the property at the time of underwriting. With an increase in catastrophes and weather-related events impacting combined ratios, carriers are finding it harder to grow profitably. Carriers are not able to inspect every property, and underwriters cannot review every application in detail. This session will highlight how carriers will be able to leverage emerging technologies to better understand the unknowns and make well-informed underwriting decisions. The session will also discuss the evolution of home inspections, the impact of computer vision and machine learning in underwriting, and what the future might have in store.
When it comes to how insurance works in the marijuana industry, it can be a problem if you don’t know your facts. This session will provide an overview of the various types of insurance policies the cannabis industry is seeking – property/casualty and directors and officers, for example – and the issues that arise with each of them. It will discuss various insurance issues in the marijuana industry such as enforceability/non-enforceability of insurance policies. The presenter will also touch on how insurance companies can ensure that they don't inadvertently insure cannabis activity.
Hackers are getting smarter, but is your cyber insurance coverage keeping up? Join this session to learn about the evolving cyber threats and the newest methods hackers are using to disrupt computer systems and access valuable data. See how to map these emerging exposures to cyber insurance coverage and learn how to look for cyber policies that can keep up with current and future risks. Finally, discover how technology is helping analyze and manage cyber risks as well as provide loss modeling for your cyber program.
This session will identify difference types of experts and analyze how and when they are used in the claims handling process. It will also explore how experts should be vetted to ensure the best outcome on a case when they are used.
The latest climate data available clearly indicates significant changes in weather indices, which when combined with changing exposures are materially impacting insurance underwriting and claims experiences. The industry is responding in many new, innovative ways to more effectively position themselves, mitigate increased risk, and profit from resulting emerging opportunities. During this session, attendees will learn about the actions being taken by leading carriers and leave with practical recommendations for tangible next steps for mutual insurers.
The amount of information that bombards us daily too frequently obscures true insight. Intelligence should drive better innovation, but unless it is strategically collected and used, it functions like an engaging distraction. Innovation starts with discovery – where an innovator pinpoints an important customer problem to solve – and smart companies intertwine customer intelligence throughout their innovation processes. This presentation will discuss how to effectively capture ground-level intelligence by asking the right questions and how to identify undiscovered customer needs to build innovation and move leaps and bounds beyond your competition.
From equipment breakdown, employment practices liability insurance, cyber, liquor, professional, flood, and more, there are turnkey solutions to help carriers get into lines of business quickly, efficiently, and with the expertise and backing of specialty reinsurers. This session will take a high-level look at typical turnkey products. It will explore the basics of how the products work and touch on how carriers can work closely with their reinsurer of choice to collaborate on existing products and new ideas.
This course will provide a high-level overview of the underwriting process. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
This session will explore how underinsured motorists and uninsured motorists claims can create an adversarial relationship with insureds. The coverage, what it means for claims professionals, and how to approach resolution of the insured’s claim will all be explained.
This session will focus on statements as an investigative tool. It will examine various types of statements, including written statements, recorded statements, and examinations under oath, as well as how and why they are taken. Guidelines for statements that involve unique situations will also be provided.
While third-party actions provide little control over costs incurred by an injured party, workers’ compensation laws provide a host of procedures that can reduce medical costs and reduce indemnity benefits. This session will explore cost-containment strategies that can be used to reduce medical costs and the costs of indemnity in workers’ compensation claims.
This presentation will provide an outline of the evolution of the legal cannabis industry to date, including seed-to-sale companies and ancillary businesses, and industry predictions. The presenters will focus on providing clarity of what medical and recreational use is and is not, current state and federal legislative actions, and how hemp and CBD different from cannabis. The session will address challenges and issues impacting the insurance industry during this period of growth and how they will evolve. It will close with a discussion of risks, opportunities, and questions that exist for insurance companies.
This session will discuss the evolution of the reinsurance market as it pertains to mutual insurance companies and will show a prospective look as to where it may go. Attendees will learn how mutual companies principally accessed and used reinsurance in the past. They will also learn about the current state of the reinsurance market for mutuals; how expansion of product and market participants has made it easier for mutuals to access reinsurance capital to support their business needs; and the ways in which reinsurers are looking to maintain relevance and support the mutual business model by developing additional products and services to augment the value their risk capital provides in the future. This session will also touch on mutual company reinsurance buying trends and how the use of enhanced data and technology has made the process of transferring risk more strategic and bespoke for individual companies.
This session will provide an understanding of the impact of COVID-19 on board responsibilities. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
For all the industry talk about being customer focused, few companies are truly are. It's all too easy for organizations to become inward focused and think about their own activities rather than what their customers are going through. Andrea Olson, author of "No Disruptions" and CEO of Pragmadik, will discuss how organizations need to step back from their assumptions and shift their strategies to center on recognizing, responding, and rewarding customer-centric actions and behaviors.
Artificial Intelligence will change the world more in the next decade than the internet has in the past 25 years. This session will focus on how AI is drastically changing the way the trillion-dollar global property insurance industry has been assessing risk for decades. Instead of heavy reliance on costly inspections or self-reported information by the insured, insurers can now leverage highly accurate data captured by AI from high-resolution imagery from satellite, low-flying aircraft, and drones. This data will revolutionize underwriting and pricing as well as provide an engaging, digital experience for customers and agents. This session will focus on current production-scale applications of AI in the property/casualty insurance industry.
This webinar will cover intellectual property pitfalls and identify best practices for insurance marketing, particularly as it relates to online marketing and website design. It will address avoiding copyright trolls, rights-of-publicity issues, trademark protections, protecting content, and dealing with fraudsters, all in the context of insurance regulation and emerging privacy regulation.
Speed and clarity in communication seem to be in opposition, but both are being demanded by consumers. This session will review different types of communication and how excellent communication skills can lead to improved results. It will discuss techniques adjusters can use to maintain control of a claim through to final resolution.
The session will focus on the current employment practices liability underwriting trends that carriers have been monitoring. More specifically, there are several evolving workplace trends that have demonstrated further complications with the employer/employee relationship that can create additional exposures for an employer. These emerging trends are creating new venues for harassment and discrimination, which are examples of the evolving workplace that can create liability exposure. Although the trends apply to all employers regardless of size, the session will focus on small business owners and highlight the importance of having EPL coverage to protect their businesses.
The cannabis industry raises considerable data privacy and cyber-liability risks based on the manner in which it operates. While often considered small or midsize businesses, cannabis dispensaries and the producers they offer have onerous state compliance reporting requirements. Furthermore, the industry relies heavily on technical solutions and massive amounts of personal data for operations, marketing, auditing, and security. All of that combined with a very limited choice of industry technology solutions can create a perfect storm of cyber insurance risks for the cannabis industry. In this session, attendees will learn how the insurance industry can mitigate the cyber risks of cannabis in the insurance industry.
Employers are increasingly perplexed about how to avoid mistakes that could result in claims when confronting employees’ the medical and recreational marijuana use, on and off the clock. During this session, attendees will learn about recent changes in state laws and effective guidelines for insurers to help employers establish workplace safety and productivity in this fast-changing environment. This webinar will include concrete real-world examples from which insurers and employers can learn.
Learn how to adopt an online reputation management strategy to stay on top of your reputation, gauge customer sentiment, and generate new reviews on a regular basis.
This program defines commutation and the purpose and steps to completing a commutation, including identifying targets and motivators, gathering required information, carrying out the assessment and completing the reconciliation process, and conducting negotiations.
The new megafire age is here, and insurance companies need to know that it means for the future. During this session, David Jowell will take attendees on a deep dive into the lessons learned from previous wildfires that may assist in forecasting future exposures. He will review emerging trends in frequency and severity and evaluate wildfire scoring models for accuracy. He will also evaluate the latest mitigation, building, and firefighting techniques as reliable defense mechanisms.
During this session, attendees will explore new theories being put forth by plaintiffs and their attorneys regarding bad-faith allegations. There will also be a discussion about bad-faith set-ups employed by plaintiff attorneys, the inclusion of consequential damages when determining bad faith judgments, and the potential for personal accountability by the adjuster if the plaintiff is successful. The session will conclude with a discussion of risk management steps claims professionals can initiate to prevent bad-faith allegations.
This course will dive deep into CGAD and its implications in the mutual insurance industry. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
Adaptive driver assistance systems are being incorporated into more vehicles on the road today. While these systems are designed to reduce accidents and save lives, the impact on insurance costs is not as clear. One reason for this is that the presence of these systems is not easily determined. Join this session to hear from Pinnacle Actuaries about the results of research on the true impact of ADAS when it comes to the frequency of accidents and the ultimate costs related to injuries and repairs.
Now more than ever, companies need to build much deeper ties to customers because of the technology that has enabled frequent, low-friction, customized digital interactions. Instead of waiting for customers to come directly to insurance companies, carriers need to flip their mindsets and meet their customers the moment their needs arise, sometimes even earlier. Through this shift of doing business, insurance carriers can create value for themselves, their customers, and society. This session will dive into how COVID-19 has impacted the insurance industry and show examples in which telematics can provide better touchpoints with customers to make engagement less disruptive and more meaningful.
Automation and artificial intelligence are creating a number of process efficiencies in claims departments; however, as technology advances, new skill sets are required to deliver exceptional customer experiences to policyholders. While hard skills remain important, soft or “human” skills such as empathy, problem-solving, and prioritization are vital for the future of work. In today’s quickly evolving insurance landscape, claims leaders must focus on human skills to strategically leverage the unique capabilities of both humans and machines. In this webinar, attendees will learn important skills to adapt to the changing claims environment.
Flood insurance continues to garner increasing attention among regulators, insurers, lawmakers, and the public. With ongoing federal funding challenges, pressure on the system from continued land development along flood-prone areas, potential impacts of climate change, and increasing amounts of data available to assess risk, alternatives to the current flood insurance system are being discussed. This webinar will look at the history of flood insurance, assess the current state – including challenges and opportunities, and discuss some potential future alternatives for this coverage.
Under The Centers for Medicare & Medicaid Services’ Commercial Repayment Center policy, Medicare is aggressively pursuing conditional payment recovery before settlement on certain claims. The U.S. Treasury Department has also increased recovery efforts. Lastly, minimum advertised prices are aggressively pursuing claims payers for lien reimbursement and double damages. This session examines claims strategies to stay compliant and minimize risk.
Cyber is hitting closer to home more than ever before. The interconnectivity of technology at home and on the farm has made us all potential targets. Join this session to discuss the risks and threats in today’s world, learn about ways to keep your family safe online, and discuss the protections the insurance community can provide policyholders. A variety of industry professionals will be involved in this session to give unique perspectives on the threats families and farm owners currently face.
One of the most frightening aspects of insuring cannabis-related businesses is the product liability exposure. While there have been virtually no product liability claims related to cannabis consumption, there’s a first time for everything, and the insurance industry needs to be ready. Join this webinar to hear Brenda Wells, an insurance expert, and Melissa Roeder, a product liability defense attorney, discuss the products liability risks associated with cannabis.
Insurance customer behaviors are changing. Can your customers find you? Are you making it easy for them to do business with you? This session will discuss how to use digital marketing, personal relationships, and fun to grow quality business that will benefit your mutual’s bottom line.
This course will provide insight into industry performance metrics to help board members understand the numbers behind financial and operational performance. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
Subrogation has long been a critical component of the loss adjustment process, but the aggressive pursuit of it has become increasingly important in the ever-changing insurance environment. Join this session for a review of best practices and fresh ideas for this critical component of the claims profession. Learn how to retrain yourself and your team to think about subrogation first. Attendees will also review tactics to manage subrogation costs.
Insurance perennially ranks poorly in customer satisfaction when compared to other industries. In the case of home insurance, the underlying need is for shelter, but traditional home insurance merely provides funds after damage to shelter. In this session, attendees will learn how newer insurtechs leverage sensors in a connected-home environment to evolve the customer experience from salvaging a broken home to subscribing to preventive maintenance.
Litigation is an expensive way to conclude losses, both in terms of money and time. During this session, the presenter will discuss alternative dispute resolution processes that claims professionals can employ to conclude cases more quickly and at less expense. It will include an in-depth discussion of mediation and arbitration as resolution techniques, including steps claims professionals should take to ensure success when one of these options is selected.
During this session, Kevin Rall will discuss how other industries are setting new expectations for customer experience, how the insurance industry is responding, and how disruptors and innovators in insurance are leveraging technology to establish new market expectations for prospects, policyholders, claimants, and agents. Specific examples that highlight how new technologies and the rethinking of processes and products are changing the insurance experience will be shared. Kevin will review the most promising emerging and traditional technologies and highlight some best practices for creating and sustaining an awareness of customer experience and expectations.
The auto claims industry is seeing many disruptors that are significantly changing how claims are handled. During this session, Ernst & Young claims advisory consultants Michael Curcio and Jim Kremer will discuss trends and disruptions specific to the auto physical damage/material damage industry, such as advancements in vehicle technology and construction, collision repair industry consolidation, virtual appraisal handling, and artificial intelligence. They will also provide key impacts that these changes are having on the industry, what carriers should focus on to take advantage of known disruptions, and information regarding forecasts of emerging disruptors that the industry should be preparing for.
This session will focus on terpenes and cannabinoids, two of a cannabis plant’s major chemical components. Terpenes provide the aroma and flavor of the cannabis plant while cannabinoids act on the human endocannabinoid system in a variety of ways. This session will explain both chemical components so that insurers might better understand the contents of the cannabis plant and the product liability risks associated with it.
What exactly do existing standardized insurance forms really say about coverage for cannabis? Is it covered property under most policies? Is the insurer on the hook for liability stemming from an insured providing someone else cannabis? This session will analyze some of the most common lines of insurance and discuss existing case law related to cannabis claims.
Join Marc Kreiter of Forecast Systems as he explores a different method developed for handling claims. By avoiding prejudgment and preconception in the assignment of facts-to-element, strategies can lead to the development of unbalanced information. This strategy can provide a clear advantage throughout the entire claims process. The resulting contextual shift may illuminate a new standard for the resolution of the claim – as when the causal link between event and damage requires expert opinion, the motivated bias ignores relevant and material data to its proponent’s peril. The goal is to discover asymmetrical data made of facts and fact patterns that may lay beyond the scope of your opponent’s strategy, tactics, and even expert testimony. In this session, attendees will learn how the motivated confirmation bias is affecting the handling of injury claims.
A refresher class on reinsurance, this webinar will touch on the key elements of a reinsurance transaction. It will explain what data is required for most reinsurance placements, assess how actuaries and catastrophe modelers analyze the data and the output they produce, and review how the information is marketed to reinsurers.
The combined ratio for commercial auto in the United States continues its negative trend and will likely worsen, especially in light of increases in the number of vehicles and total miles driven as well as the influx of new inexperienced commercial drivers. How, then, can insurers tackle this profitability problem? Telematics data and road-risk information offer a path by benchmarking how drivers and fleets are performing and identifying those at risk and trends that can be predictive of losses. This session will probe the implementation of telematics, the effect of driving data on underwriting, and how insurers, agents, and fleet clients can all benefit from a data-driven approach to risk reduction.
This course will examine methods to keep strategic planning moving forward. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
With the continued activity of state laws addressing the commercialization of marijuana and its use as well as the passage of the 2018 Farm Act by Congress, which partly changed some restrictions regarding industrial hemp, two new markets may be emerging in the United States. This webinar will explore the risks and uncertainties in these markets and highlight new exposures insurers may face.
Effective quality assurance programs help insurance carriers drive claims quality and company-wide improvements. But with so many parties involved in the claims lifecycle, it can be difficult for insurers to isolate, measure, and improve key issues throughout the life of a claim. Driving quality is especially difficult across multiple teams, departments, locations, and quarters. Before building a new or revamped quality program, insurers must thoughtfully map out the goals, logistics, budget, and stakeholders. This session will discuss six essential questions insurers should ask before implementing a modern, company-wide claims quality process.
These days, customers expect a customer experience that’s personalized and on demand. How do insurance companies cultivate deeply connected – and profitable – experiences for customers without giving away too much? How do agents provide a tailored experience without getting crushed by the burden of client engagement? The questions can be overwhelming, but there is good news. You already have everything you need to keep your clients and the solution doesn’t require expensive technology. During this interactive session, customer experience expert and bestselling author of “Keep Your Customers” Ali Cudby will help attendees develop simple steps that deliver long-term, lucrative loyalty.
Recent company results reflect some ominous trends – more “nuclear” verdicts, inflated settlement amounts, and concern that juries have become increasingly unpredictable. While research into these trends is ongoing, what is clear is that a several economic and sociological factors – some of which are unprecedented – are causing these results. This session will explore the factors and provide suggestions as to how the insurance industry might want to respond.
The past two years have seen growth in personal cyber coverage offerings and claims. Once thought of as only for high-net-worth clients, this coverage is now becoming more mainstream. Historically speaking, personal cyber risks were thought of as only identity theft. But as risks increase, there is a market for personal cyber coverage for matters such as ransom, anti-bullying, social engineering, and third-party liability. Handling these types of claims are uniquely different from commercial cyber claims. The types of vendors required are different, the level of interaction is considerable, and the policyholder may not be as sophisticated when it comes to computer systems. Attendees of this session will learn how to handle the unique differences of personal cyber insurance.
The use of advanced analytics such as predictive modeling has been part of insurance rating for a few decades, but recently insurers have begun to realize that significant operational and customer experience benefits could also be gained in their claims operations by applying advanced analytics and insurtech. In addition, while tried and true, traditional claims reserving methods are being re-evaluated in light of the power that additional data and advanced analytics can provide. This session will dive deeper into such uses as individual claims reserving and other applications that can be of great benefit to insurers in their claims operations.
Creating engaging content can be very challenging. But the content you share can leave powerful impressions with your audience. Come learn a few simple ways to help develop meaningful content for your digital presence. This webinar will also include testing examples and helpful resources.
Market expectations are changing rapidly, and nearly every carrier is pursuing digital underwriting in some capacity. However, this journey is fraught with challenges, including where to start, how to manage change, and your bottom line, your ability to grow, and your customers’ experiences. Join this session to learn about key considerations to digitize its commercial underwriting process and what that means for its agents, customers, and business going forward.
In recent years, the cyber insurance loss landscape has been radically transformed. Changes in technology, regulation, and criminal behavior have given rise to new loss trends. Loss experience has been transformed from breaches of personal information to new major loss drivers like ransomware and fraud. This presentation we will share loss examples that demonstrate and illuminate these trends and will also explore how these loss trends are driving underwriting changes related to pricing, coverage breadth and risk appetite.
You want your agency partners to push your insurance products instead of your competitors’. Co-branded marketing is a great way to help with that. However, when left to their own devices, not all agents know how to use the most effective marketing channels or keep brand consistency. This session focuses on how you can overcome those challenges to keep cohesive, centralized marketing and arm your agents with marketing campaigns that truly resonate.
Having a solid foundation of reinsurance knowledge is important for all kinds of insurance professionals. During this session, Molly Fogarty will cover what reinsurance is and the various types available. She will outline key functions and how companies benefit from purchasing reinsurance. Because the landscape of reinsurance is always evolving, she will also provide a current view of the reinsurance marketplace and how it has evolved over time.
Courts around the country are increasingly interpreting insurance policies and reviewing bad faith claims against carriers with one of two approaches: one favoring insureds and policyholders, and one favoring insurance companies. Insurance policy provisions may be interpreted on a literal textual basis, which often favors insureds, or on a functional basis, which often favors insurers. Some states allow a relatively low evidentiary threshold for bad faith claims, with generous discovery of an insurer’s claims files and other materials. On the other hand, some states make it more difficult to pursue a bad faith claim against a carrier, often with limited discovery. Mr. Young will address both of these approaches to insurance policy interpretation and bad faith claims and will provide practical suggestions for how insurance companies can navigate these difficult issues in their claims handling.
Workplace violence is tragic, but it’s real. Does insurance have a role with education, crisis management, and helping victims in their times of need? Join this session as the presenter look at this topic through the lens of the insurance industry and how it can play an integral part.
Customer experience is an essential component of a transformational journey and is interwoven throughout Strategy Meets Action’s three transformational areas for property/casualty insurers: digital business, foundational technologies, and transformational technologies. Customer experience is an organizational journey that begins with “flipping the lens” from the traditional inside-out, customer-service driven focus to an outside-in, empathy-driven customer experience focus. Join this session to understand the eight critical areas to address in your customer experience transformation. Deb Smallwood will share SMA's latest research on customer experience investment, maturity, and adoption; highlight use cases; and conclude with a call to action.
Mild traumatic brain injuries are frequently seen in litigation. This session will explain the categories of TBI and review the medical prognosis as outlined in the research literature. It will also provide suggestions on how to evaluate and document TBI claims as well as how to spot red flags.
Transformational technologies, including machine learning, chatbots, document intelligence, data prefill, aerial imagery, new user interfaces, and advanced analytics, are drastically changing the role of the underwriter and creating incredible opportunities for improved speed, precision, and insight for underwriting decisioning. Join this session to hear more about this tremendous shift and hear use cases of insurers that are benefitting from AI in underwriting today.
This course will explore the role of the board regarding oversight of a company’s readiness for a cyber breach. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
Claims is likely the area of the property/casualty insurance business destined for the most transformation. The digitally connected world has generated new customer demands, new digital content, new and expanding ecosystems, and the need to operate in a real-time world. This session will explore how new insurance products, new opportunities for partnerships and technologies such as drones, machine learning, chatbots, robotic process automation, and the internet of things are creating significant implications for claims. It will also outline the limitations of approaching claims transformation from the traditional inside-out perspective and discuss the new lens insurers are using to achieve optimal outcomes.
Busy professionals are buried under a continuing stream of useful and useless email. Without a system for getting “control of the beast,” professionals spend much of their work – and personal – time spinning their wheels. If you would like to get control of your email “beast,” you should attend this program led by Randy Dean, author of the Amazon bestseller “Taming the Email Beast.” Randy shares strategies for effective email management, organization, and prioritization that have helped thousands of business professionals regain control and sanity with their email activities Enhance your email productivity and efficiency with today by walking away with immediately usable tips and techniques.
This session will provide an overall economic outlook of the property/casualty insurance industry. This session will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company’s risk.
This course will dive deep into how to read, understand, and analyze the financial statements necessary to run a successful mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.
In the wake of high-profile investigations of certain institutions into the alleged concealment of child sex abuse or other abusive conduct, various states have passed or proposed passage of so-called "reviver statutes", which establish a "look back window" in which lawsuits can be filed that would otherwise be barred by a statute of limitations. Recently, "reviver statutes" have become a favored method for permitting victims of sexual abuse to assert claims based upon abuse that occurred many years ago against bad actors or the organizations that allegedly harbored, employed or supervised them. The revival of such claims can generate unanticipated long-tail exposure for organizations and their insurers, and therefore bears close monitoring. Indeed, the “wave” of reviver legislation recently passed in various states, and the “look back” window created through such legislation, has resurrected thousands of claims against insured entities that were previously time-barred and can now be pursued by victims or alleged victims of sex abuse. This session will discuss reviver statute developments, the claims and litigation activity in various states that have opened “look back” windows, and the potential insurance exposures that arise from legislation of this kind.
Gain insights into the latest claims trends in the property/casualty industry during this webinar. Jeff Rieder, a partner at Ward Group, will review results from the 2020 NAMIC Claims Practices/Productivity & Innovation Survey, which was highlighted NAMIC’s recent Claims Conference, and reveal how insurance companies are adapting to growing challenges in claims operations.
Attend this 411 webinar to learn how the Property/Casualty Compensation Survey will empower your company to update and improve its compensation plans and better compete for top talent. Kaitlyn Isley of McLagan, NAMIC’s partner in this initiative, will provide an overview of survey’s data points and deliverables. She will also offer data-collection tips and show you how to get the most out of the 2020 survey.
This course will provide an understanding of the current legislative and regulatory arenas as they relate to the mutual insurance industry. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.
Insurers have long been a critical component of our country’s financial services industry. And like other sectors of the industry, insurers recently have become increasingly dependent on technology and electronic data, including highly sensitive business and consumer data. For obvious reasons, insurers are at increased risk of cyber-attacks, data breach, and other cyber mishaps. Given the seriousness of these risks to the US economy and individual consumers, regulators and law makers – beginning with the New York State Department of Financial Services – are now zeroing in on the insurance industry’s cyber security practices and procedures. This webinar discusses the current state of cyber laws and regulations impacting the insurance sector and provide practical advice on achieving compliance and mitigating cyber risks.
This course will provide an overview of the procedures needed to hold a proper board meeting. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.
It is here. The California Consumer Privacy Act (CCPA) went into effect on January 1, 2020. The most comprehensive privacy legislation to date in the United States imposes robust obligations on businesses across the country who collect information from California consumers. While the effective date of the CCPA is here, the law continues to evolve meaning that compliance efforts for businesses are far from over.
This course will provide a high-level focus on how an insurance company works, including the importance of reinsurance. By the end of this course, attendees will have a basic understanding of insurance company operations (insurance principles; how a mutual insurance company works; difference between stock and mutual companies, etc.) and reinsurance (definition of reinsurance; importance of reinsurance; how reinsurance works, etc.). This webinar qualifies for one core credit in the Operations & Insurance module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on the board’s role in managing risk and evaluating growth. By the end of this course, attendees will have a basic understanding of enterprise risk management (definition of enterprise risk management; how to identify and measure risk exposure; risk profile; impact of HR and employment practices on company’s risk, etc.) and evaluating company growth (board’s role in evaluating growth and setting growth policy; geographic risk concentration; growth impact on surplus, etc.). This webinar qualifies for one core credit in the Operations & Insurance module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on insurance accounting principles and the investment process. By the end of this course, attendees will have a basic understanding of insurance accounting (premium accounting, assets and liabilities, earned/unearned premium, financial metrics, etc.) and investment management. (role of the board in the investment process, governance challenges in overseeing an insurance investment portfolio, sound investment policy, etc.). This webinar qualifies for one core credit in the Finance & Accounting module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on audits, committee responsibilities, and rate-making fundamentals. By the end of this course, attendees will have a basic understanding of insurance audits and the importance of an audit committee (common risks within the core operating cycles of an insurance company; tips to maximize the value of interactions among the board, management, and service providers; role of the audit committee; etc.) and actuarial work (process of determining the adequacy of a mutual’s rate levels; data elements necessary for calculating rate indications; difference between overall indications and setting rate relativities on different classes of business; major components and processes in developing a basic rate indications assessment, etc.). This webinar qualifies for one core credit in the Finance & Accounting module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on governance practices and board responsibilities. By the end of this course, attendees will have a basic understanding of corporate governance (what it means for mutual company directors; governance benchmarking; articles of incorporation and bylaws; committee structures, etc.) and the role of the board (fiduciary responsibility as a board member; role of director versus role of manager/CEO; understanding the balance of corporate resources/finances and board decisions; D&O and E&O exposures, etc.). This webinar qualifies for one core credit in the Management module and is required for those working toward the FMDC designation.
This course will provide a high-level focus on two key board planning responsibilities. By the end of this course, attendees will have a basic understanding of strategic planning (its importance; role of enterprise risk management in the planning process; components of a viable, sustainable plan; strategic plan incorporation, etc.) and succession planning (definition of succession planning and its relevance to an organization’s present and future; role of the board in overseeing a systemic approach to succession planning for both the board and management, etc.). This webinar qualifies for one core credit in the Management module and is required for those working toward the FMDC designation.
As an attendee of this webinar, you will understand what is involved in mergers and consolidations, explore the reasons for considering a merger, discuss the terminology and steps involved, and learn the importance of outside expert advisors. This webinar qualifies for one FMDC credit in the Management module.
Ransomware attacks are surging and ransom amounts are getting larger. If infected, ransomware can immediately shut down your business by blocking access to your networks and critical data. Join our webinar to learn about how ransomware is deployed, the latest variants, the damage it causes, and the most effective ways to protect your business from being a ransomware victim.
As an attendee of this webinar, you will understand the importance of the board's role in evaluating company growth potential and goals, discuss the potential of new business versus current book of business, explore the impact on surplus and effect on ratios, and more. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
Join experts from New England Asset Management as they explore highlights from the latest NAMIC PIPES Report, an investment benchmarking resource for members. The presenters also will provide insights on how historically low yields are affecting the global economy and the property/casualty insurance industry.
Social engineering/phishing are the most common cause of a data breach and these attacks are getting increasingly sophisticated and harder to spot. Attackers use phishing emails and other social engineering techniques to steal login credentials, compromise a victim’s network, steal money, and deploy ransomware. Join Erich Falke to learn about social engineering/phishing, how to spot a social engineering scam and how to protect your employees from falling victim to an attack.
Join experts from Ward Group as they explain NAMIC’s newest benchmarking initiative designed to help member companies improve their claims processes and staff productivity. During this webinar, the presenters will explain how NAMIC members can participate in the survey and what data will be covered in the final reports, which will be delivered in January 2020. The Claims Practices & Productivity Survey will examine not only how property/casualty insurance companies are running their claims departments, but also how they plan to adapt to changes sparked by new technology and other disruptors in the insurance marketplace.
As an attendee of this webinar, you will understand the need to conduct board evaluations, discuss the process to evaluate the board and follow through on the results, learn how to determine if your board is ready, and explore the benefits of utilizing outside resources. This webinar qualifies for one FMDC credit in the Management module.
The pressures are mounting for Chief Compliance officers of insurance companies from both internal and external sources. Increasing regulatory mandates, perpetual talent squeezes, mounting demand for increased cost reductions, and a growing need for additional capacity for new and emerging risks and regulations are challenging insurance companies. To thrive and take the lead, business leaders need to address issues head-on.
Be Golden in the Golden State: Complying with the CCPA The California Consumer Privacy Act (CCPA) is the most comprehensive consumer privacy legislation in the United States. Effective January 1, 2020, the CCPA applies to businesses that collect personal information from California consumers and creates significant new consumer privacy rights. If your business collects personal information from Californians, chances are the CCPA applies to you and you’ll therefore need to understand the new law and establish internal procedures for compliance. Watch now to learn more about the details on CCPA including the legislation background, the new individual rights created by the CCPA and what you need to do to comply!
As an attendee of this webinar, you will understand the changing technology needs and competitive environment for property/casualty insurers, explore the evaluation of technology needs and current capabilities, and identify ways in which the board can evaluate success and provide management with appropriate levels of technology support/guidance. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
Kaitlyn Isley of McLagan will share top trends and results from NAMIC’s comprehensive compensation survey. Learn about the factors that are affecting the labor market in the insurance industry and what you need to do to ensure your pay plans are effective. Marc Gyimesi and Maury Hennessy from The Carlisle Group, the survey’s sponsor, will join Kaitlyn in the presentation and will provide advice on how companies can improve their hiring and retention efforts.
As an attendee of this webinar, you will understand the need for investments, the use of stocks and bonds, the importance of investment managers and policy, and more. This webinar qualifies for one FMDC credit in the Finance & Accounting module.
NAMIC is pleased to announce a new opportunity for companies seeking leadership training resources. During this webinar, Mandy Haskett of ADVISA, who has experience working in the mutual insurance space, will share a series of customized leadership training options designed to help companies better understand their leadership challenges and grow great leaders from within.
NAMIC has partnered with Enquiron to provide members with a pair of online services to help them solve tough human resources and cybersecurity challenges. Attend this webinar to learn about the features of both services, which include phone/email hotlines and compliance libraries, and how they can save time and money for your company.
The Florida legislative session ended on May 4th and a number of important bills were passed affecting P&C insurers that do business in Florida. This session will discuss autonomous vehicles, scooters and micromobility devices, texting while driving, civil remedy notices and appraisals as well as other issues that are being addressed by new laws in the state.
Learn about latest trends in board operations and director compensation among midsize and large mutual insurance companies during this brief, informative webinar. NAMIC’s Brian Snyder will share select reports from the latest results of the Governance Practices & Board Compensation Survey and will highlight trends in compensation, board composition, and the most common best practices being implemented by NAMIC member companies.
This session will review the basics of record retention, the reasons behind establishing a retention program, the types of records that should be maintained by insurance companies, the scope and nature of legal research for retention, the step-by-step process for developing a program, and successful implementation strategies.
After insurers have been battling many years of increased litigation costs associated with the practice commonly known as “Assignment of Benefits,” the Florida Legislature recently passed meaningful reform to address the abuses associated with AOBs.
As an attendee of this webinar, you will explore the history of farm mutuals, take a closer look at how they are operating today, and identify ways in which they can succeed and thrive in the future. This webinar qualifies for one credit in Operations & Insurance module.
As an attendee of this webinar, you will understand groundbreaking progress being made in accuracy of extreme storm warning systems, learn how weather science can be a useful tool for mutual insurers to better serve their policyholders and limit exposure, and explore how to apply this new science to the challenges faced by the insurance industry. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
This webinar will explore trends in the upcoming NAMIC 2018 Year End PIPES Report, including benchmarks in investment asset composition and quality, portfolio turnover, and more. Experts from New England Asset Management will walk attendees through the report’s highlights and explain the economic forces that are affecting the most common types of investments held by mutual insurance companies. The presenters will discuss quantifying risk capacity and how risk assets such as equities can play a role, particularly considering the volatility within capital markets in the fourth quarter of 2018. They also will explore year-end market performance across equity strategies and share ideas on managing equity exposure as part of a broader investment strategy.
Have you thought about benchmarking your compensation levels but don’t know where to start? Attend this webinar to learn about the Small Company Operations & Compensation Survey, a unique NAMIC survey, sponsored by Grinnell Re, that can help small mutual insurance companies discover if they are offering competitive pay and if their financials and board operations are on par with their peers. Brian Snyder, NAMIC’s marketing manager for products and services, will walk you through the data-entry process and review the reports and how they can be used effectively. This webinar is designed for NAMIC members who have not participated in the survey before or those who would like a refresher on entering their data and pulling reports.
As an attendee of this webinar, you will understand mutual company differences, rules under which companies operate, the importance of committee structure and how board responsibilities equate to certain financial liability issues. This session will also explore director duties, fiduciary/legal duties, conflict of interest and liability exposures. This webinar qualifies for one FMDC credit in the Management module.
Join Geoff Baker, NAMIC’s director of compliance, and Jeff Patterson (Director of Membership) and Theresa Szwast (President & CEO) from NISS, the National Independent Statistical Service, as they discuss best practices and provide practical advice designed to assist compliance personnel tasked with responding to data calls or statistical reporting.
Join this webinar on NAMIC's 2019 Executive Pay Practices Study and learn how mutual insurance companies are designing their base pay, incentives, and benefits for C–Suite leaders. This biennial study goes beyond the numbers and explores the best practices and strategies that successful insurance companies are implementing to attract and retain top executives.
As an attendee of this webinar, you will understand the current legislative arena and implications of tax reform and its effect on the insurance industry. This session will explore different taxation options and challenges as well as how the IRS reviews legislation and activity of small insurance company taxation. This webinar qualifies for one FMDC credit in the Finance & Accounting module.
The 2018 data entry period for the Governance Practices & Board Compensation Survey, sponsored by GenRe, begins in early March. This webinar will show how you can use this unique NAMIC resource to benchmark your directors’ compensation levels and your board processes with your peers in the mutual insurance industry. Brian Snyder, NAMIC’s marketing manager for products and services, will walk you through the data-entry process, cover any new features of the survey, and discuss the reports and how they can be used effectively. This webinar is designed for NAMIC members who have not participated in the survey before or those who would like a refresher on entering their data and pulling reports.
Learn how today's labor market will impact your employee recruitment efforts in 2019 and how NAMIC's Property/Casualty Compensation Survey can help you improve your hiring efforts in this free webinar for members.
As an attendee of this webinar, you will receive a high-level understanding on numerous human resources issues. Topics may include attracting talent, understanding the current and future labor markets, and managing generational shifts. This webinar qualifies for one FMDC credit in the Operations & Insurance module.
As an attendee of this webinar, you will learn the importance of investing in leadership development skills for company staff and leaders. This presentation will cover developing skills for healthy conflict resolution and will explore the question, “Cost or Critical Investment?”. This webinar qualifies for one FMDC credit in the Management module.
Join Christine Davis Graves, attorney at law at Carlton Fields, who will discuss the Florida Supreme Court’s recent decision in Harvey v. Geico Ins. Co., where the Florida Supreme Court once again expanded bad-faith jurisprudence in Florida in what appears to be an attempt to favor a negligence standard against insurers.
Join Brad Lucas from Ward Group for an informational webinar on NAMIC’s 2019 Executive Pay Practices Study, which officially opens Dec. 10, 2018. This webinar will provide an overview of how companies can participate in this study, which provides extensive data to help mutual insurance companies design attractive and effective compensation packages for top executives. Attendees will learn about the specific data points that the survey will deliver as well as participation instructions and timelines.
As an attendee of this webinar, you will gain an understanding of the importance of the audit committee, including its role, charter, steps to formation and committee composition. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.
With the first full year of tax law changes, the full implementation of the A.M. Best Stochastic BCAR Model, and an acceleration of rising interest rates all occurring in 2017 and 2018, there’s no doubt these years have been influential. We define the combined impact of these events as “the New World Order,” which will change investment strategies for most, if not all, insurers. During this webinar, Tobias Gummersbach and Jim Bachman of New England Asset Management will highlight trends in industry investment results, debunk conventional investment doxology, and set forth an approach for executives to deepen their understanding of the New World Order, which will enable them to better guide their organizations as the future unfolds.
Technology and information security issues have moved to the forefront when it comes to the known risks faced by businesses. With ever-increasing legislation at the state, federal, and international levels – all of which will directly impact the operations of mutual insurance companies, their vendors. and their commercial insureds – it is more important than ever for insurers to be aware of both the increased technical and legal risks as well as the potential opportunities that these ever-expanding sets of cyber- and data-security laws bring. We will discuss the role that state laws have played in filling the vacuum left by a glaring lack of federal action. In addition, we will discuss the many ways in which growing international regulations are impacting U.S. businesses and how to consider their applications, even if you never considered your business to be international in nature.
As an attendee of this webinar, you will review different types of consolidations, study the financial implications of each, and better understand what financial questions to ask as a board member. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.
C.J. Rathbun of First Consulting & Administration, Inc., will discuss how mutual insurance companies can use resources to balance their risk management and how companies can connect that risk management with controls to mitigate impact. This session also will cover tips on monitoring and reporting potential risks to the staff’s risk team and to the board of directors.
As an attendee of this session, you will develop an understanding of what succession planning is, the role of the board in overseeing the process, and the importance of written plans for succession of directors, officers and managers as well as requirements/evaluation of key positions. This webinar qualifies for one FMDC credit in the Management module.
Join Kaitlyn Isley with Ward Group for an informative overview of results from NAMIC’s 2018 P/C Compensation Survey. The webinar will provide the latest data on compensation trends for key positions in insurance companies, such as underwriting, claims, and management. The survey’s sponsor, The Carlisle Group, will also provide insights on how these salary trends are affecting recruitment efforts in the industry.
Learn about latest trends in board operations and compensation among midsize and large mutual insurance companies during this brief, informative webinar. NAMIC’s Brian Snyder will share select reports from the latest results of the Governance Practices & Board Compensation Survey that will explore trends in director compensation, board makeup, and the most common best practices being implemented by NAMIC member companies.
Learn about the most popular trends in employee compensation and board operations among small mutual insurance companies with this brief informative webinar. NAMIC’s Brian Snyder will share select reports from the latest results of the Small Company Operations and Compensation Survey and will show how you can use the data in this survey to improve and grow your business.
As an attendee of this webinar, you will receive an overview of the intricacies and difficulty in modeling the severe thunderstorm peril. You will develop a better understanding of how data is being used in catastrophe modeling, which tools are utilized by companies to assist modeling severe thunderstorm risks, how the risk in small companies impacts the reinsurance purchase, and more. This webinar qualifies for 1 FMDC credit in the Finance and Accounting module.
Join Jim Kennedy, former CEO of Ohio Mutual Insurance Group and NAMIC board chairman, and Vin DeLucia, NEAM chief investment officer, for an economic and capital markets update. Looking at the United States, capital expenditures have re-emerged and the labor market continues to strengthen. However, security packages are getting weaker and loan covenants are lighter. BBB corporate bonds are at a new high as a percentage of the overall investment grade in the corporate bond universe. Student loan debt has eclipsed $1.6 trillion, which, for comparison, is about two-thirds of Italy’s outstanding debt. Add in the ongoing geopolitical tensions and investors have more to be concerned about than meets the eye. This webinar will walk you through the good and the bad and help you grapple with what is going on in capital markets and what this means to your business.
With the NAIC’s 2017 adoption of its new Insurance Data Security Model Law, and its recent enactment in South Carolina, insurers should be reviewing the legal requirements of the model and begin developing policies, procedures, and forms to ensure that your company is in compliance.
As an attendee of this webinar, you will learn how to create a marketing plan and develop an understanding of licensing, advertising, marketing representatives, and more. This webinar qualifies for 1 FMDC credit in the Operations and Insurance module.
This session will take a deep-dive look at the partnership between e2Value and Willis Towers Watson, specifically focusing on the resources the organizations have dedicated to the partnership. One of the achievements of the partnership is the recently developed Structure Insurance Score. The score measures risk inherent to a property insurer based on several unique characteristics of a home or building - ones typically outside traditional rating characteristics. Attendees of the session will not only learn more about the score and its advanced uses of data analyzation, they'll learn about how the companies' shared goals and innovative partnership led them to success.
This webinar is free to NAMIC members.
The NAIC has adopted the new Insurance Data Security Model Act that will establish new cybersecurity standards for insurers in states that adopt it. Join Susan Stead, of counsel at Squire Patton Boggs (US) LLP, and Paul Tetrault, NAMIC State and Policy Affairs counsel for a webinar to review the development of the model law and the standards it establishes. Learn how the model law relates to the New York financial cybersecurity regulation adopted this year as well as addresses the potential for congressional action in the wake of high-profile security breaches.
NAMIC is pleased to report that 35 companies participated in the second biennial Property/Casualty Insurance Executive Pay Practices Study. Join Jeff Rieder, partner and head of Ward Group and Margaret Resce Milkint, managing partner at The Jacobson Group on Nov. 8, at 2 p.m. to discuss the study results and the trends currently impacting insurance industry executive pay practices.
This NAMIC 411 webinar will focus on key operating metrics and investment results for the U.S. property/casualty insurance industry, highlighting reported results and recent trends.
The 2017 results are in! NAMIC is pleased to report that more than 130 companies participated in the fourth annual Property/Casualty Insurance Compensation Survey. Join Margaret Resce Milkint, managing partner at The Jacobson Group, and Kaitlyn Isley, manager with Ward Group. on Sept. 13, at 2 p.m. to discuss the survey results and the trends currently impacting insurance industry compensation.
Earlier this year, the New York State Department of Financial Services finalized a new comprehensive rule requiring insurance companies and other financial institutions to establish a cybersecurity program to protect personal data. The rule imposes significant compliance requirements on insurance companies with mandatory compliance dates that are phased in over the course of 2017, 2018, and 2019. The rule has captured much attention from the media since it was first proposed, but it has been frequently mischaracterized.
Join Matthew Ryan with Ward Group for an informational webinar on NAMIC’s 2017 Executive Pay Practices Study. The webinar will cover introduction to Ward Group, study overview and fees, study completion instructions, study timeline, and study output.
While the American Law Institute’s Restatements of the Law are meant to reflect the consensus of the American legal community as to what the law is, the pending Restatement of the Law of Liability Insurance has errantly and purposely adopted numerous minority rules that will seriously impede the ability of insurance companies to exercise their legal rights in contracts, liability insurance coverage, and the management of insured liability. While NAMIC has spent years and vast resources to correct this injustice of ALI’s improper representation of minority positions as established law, the ALI membership is expected to approve the restatement in a May vote.
Join us for an overview of new resources available to you at a member discount. This session will focus on what’s included in the Corporate Governance Tool Kit to assist companies in documenting governance structures and procedures.
Join us for an overview of new resources available to you at a member discount. This session will focus on what’s included in each of these kits now available including the ERM Starter Kit and ERM Tool Kit.