On Demand

MMSEA Section 111 Reporting – What is New and What is to Come in 2023

During this webinar, Michelle Allan, principal at Allan Koba Compliance Solutions, will help attendees understand how the proposed regulations for CMPs impact claims and the time frame for finalization. Attendees will learn about the 2023 updates to the Medicare, Medicaid, and SCHIP Extension Act of 2007 (MMSEA) Section 111 Reference Guide, how the changes affect carriers and beneficiaries, and how to implement an early Ongoing Responsibility for Medicals (ORM) termination project. The session will conclude with a discussion of best practices for complying with Section 111 reporting rules.

411 Webinar | 2023 NAMIC Executive Pay Practices Study - Results and Trends

Join Karl Mischenko and Drew Anderson of Aon as they present results and trends from NAMIC’s latest Executive Pay Practices Study. This webinar will explore how mutual insurance companies are designing their base pay, incentives, and benefits for C-suite leaders. This biennial study goes beyond the numbers and explores the best practices and strategies successful insurance companies are implementing to attract and retain top executives.

FMDC Webinar | Insurance Regulatory Environment

This webinar qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Tackling Changes With Tech-Enabled Underwriting

The world is in a constant state of flux. With increasing environmental, societal, and technological risks intersecting to disrupt people and businesses, an agile, digitally enabled business has never been more critical. Join this session to learn more about the importance of tech-enabled underwriting to help maintain pace with our ever-changing world and to understand, manage, and adjust for the future of risk.

Strategies for Resolving Complex Claims with Medicare Secondary Payer Issues

This session will review complex claims examples and outline cost mitigation strategies and best practices. The presenters will also discuss negotiation strategies and timing recommendations.

The Future is Now: Five Ways Insurance Can Innovate for the New Generation

A quick glance at any city street will probably show ridesharing drivers using their own cars to ferry passengers to their destinations, e-bikes and scooters traversing the streets along with bikes and cars, and hundreds of people on their phones trying out the Metaverse or looking at NFTs. These are just some of the new risks insurers will need to address for millennials and Gen Zers. This session will offer insurers guidance on how to remain current in an ever-changing world, whether that involves dealing with policyholders with potential unexpected coverage gaps or handling these new risk exposures.

Addressing the Talent Shortage and Recessionary Environment Head-On With Opportunities in Robotic Process Automation and Analytic Applications

When properly aligned with your firm’s business objectives, automation and analytic capabilities remain some of the best tools carriers can rely on to help weather the challenges presented by our industry’s talent shortage and recessionary environment.

This session will present proven methods of how to address our community’s talent shortage with operational efficiency made possible by recent advancements in robotic process automation. By augmenting already existing automated processes, RPA is emerging as one of the most cost-effective and efficient methods to automate tedious manual efforts taking place in claims processing, underwriting, and billing.

The presentation will also address proven best practice applications that mitigate risk, optimize loss reserves, and defend profitability during a recession. The webinar will conclude by illustrating several examples designed to educate participants on how analytics can provide more accurate insight into the true state of policy profitability, policyholder behavior, and revenue.

Optimizing Catastrophe Response With Geospatial Analytics and Peer Benchmarking

As the frequency and severity of catastrophic events continue to rise across the globe, the need for actionable intelligence is increasingly important to insurers for mitigation and policyholder retention. During this session, we’ll explore how analytics can help insurers react more quickly during a CAT event, deploy resources more effectively while reducing fraud leakage, and benchmark against other insurers to drive systematic performance improvements.

Introduction to Reinsurance (Part 1)

While reinsurance has always played a vital role in supporting mutual insurance companies, the dynamics of the market in 2022 created new and growing interest on reinsurance as a cornerstone of mutual companies' capital structures. Born out of the market-leading Aon Reinsurance Solutions Training Program, this two-part webinar will provide a high-level introduction to reinsurance.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Leadership with a Focus on Intrinsic Motivation

During this webinar, attendees will learn the difference between intrinsic motivation and extrinsic motivation and explore the benefits of a team that is intrinsically motivated. Attendees will leave with ideas on how to create a more intrinsically motivated team.

Cyber and Privacy: The Ever-Changing Landscape for Insurers as Purchasers and Providers

Cyber and privacy issues continue to impact insurers of all lines. Because of increased use of biometric information, states' continued adoption of the NAIC Insurance Data Security Model Law and states' increasing enactment of consumer privacy protections, all NAMIC members should be considering the impact and trends as purchasers and providers of cyber and privacy solutions. Attendees will learn about current cybersecurity laws specifically attributable to insurers; biometric laws, especially Illinois' Biometric Information Privacy Act, and recent cases that impact coverage and exclusions; and war exclusions and how they impact coverage.

Video Evidence as a Weapon

Video recordings admitted as evidence become silent witnesses that, and in some cases, are considered of high probative value and can testify more accurately than an eyewitness. However, when subjective interpretations are generated by someone not properly qualified, conclusions can be used as weapons in the courtroom. Forensic video analysis by a qualified expert can prevent inaccurate conclusions and reduce claims. Attendees will learn about the best practices in the scientific community to enhance video images and authenticate video recordings. They will also learn about the application of video forensics in real civil cases.

Reducing WCMSAs and Getting Claims Settled – Cost Mitigation Strategies for Success

Workers' compensation Medicare set-asides continue to present challenges for insurers. High WCMSA allocation amounts can complicate claims settlements and even prevent claims closures. However, you often have more power than you think when it comes to reducing allocation costs. It's time to take back control with effective WCMSA cost-mitigation strategies. This session will show attendees how to get back in the driver's seat to reduce WCMSA costs and settle claims. The presenters will discuss the Centers for Medicare and Medicaid Services' allocation approaches; cost drivers; ways to maximize cost savings and reduce allocations; and how to game plan for success.

Trends, Observations, and Predictions for the Cyber Market - Part 1

Join the Aon Cyber Solutions team for a two-part webinar series. During part one, Aon will recap the cyberthreat landscape from 2022 and provide an overview of the current cyberthreat landscape based on incidents, breaches, and investigations. Aon will review attacker trends from 2022 and discuss what can be expected for 2023. The webinar will conclude with an insurance market update.

Finding Success in Forms Filings

Join us for a webinar that will shed light on how to improve your chances of obtaining approvals for your company’s forms filings. This session brings together a panel of experts - Ken Allen with the California Department of Insurance, Amanda Harlow-Felder from the Mississippi Insurance Department, and Michael Drummonds with the Oregon Division of Financial Regulation – to discuss common mistakes they see in filings and how to fix them as well as when and how to best communicate with insurance departments. The panelists will also provide guidance on submitting new and innovative policy forms. Bri Dahl, NAMIC senior compliance analyst, will moderate the conversation.

FMDC Webinar | Technology Needs for Small and Midsize Mutuals

This webinar qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Leading in a Virtual Environment

Insurance leaders are continuing to adapt to fully remote and hybrid environments while also evolving their strategies to accommodate shifting employee needs. To build engaged and future-focused teams, leaders must refine their management approach and be intentional about helping employees build relationships with other leaders, peers, partners, and various internal and external stakeholders. The virtual environment we're in creates the need for us to be more intentional with all our relationships. Additionally, leaders need to help their employees connect to the company culture and lean into their futures with their organizations. During this webinar, attendees will learn how leadership and the role of managers have evolved in the virtual environment, explore how to build connections with employees and unite team members across geographic locations, and examine what this means for career development.

The Rising Risk and Demand of Flood Insurance

Providing flood coverage is becoming more important every year, as we see more floods and the effects of climate change affecting communities. Yet, fewer than 4 percent of American homeowners are insured against flooding. Because of this, the property/casualty insurance industry has seen large negative impacts for consumers and carriers. There is a lot of opportunity for mutual insurers to protect their clients and provide needed coverage to this rising risk. This session will discuss the current and future state of flood risk in America along with the consumer demand to purchase flood policies.

Public Adjusters: An SIU Perspective

This presentation will provide an overview of the unique special investigation unit tools available for insurers to properly investigate, adjust, and resolve property claims when public adjusters are involved. In particular, the presentation will focus on thwarting fraud in the presentation of property claims and the best methods to properly and economically investigate such matters.

Turnkey or Bolt-On Solutions for Carriers

Commercial lines and personal lines product capabilities are critical for mutual carriers to compete in this competitive environment. Yet, many don’t have the time and/or expertise to profitably develop and maintain a host of market-expected solutions. This session will review the most common turnkey product solutions for mutual insurance carriers and discuss how insurers can partner with reinsurers and specialists to augment their product development capabilities.

Attracting and Retaining Insurance Industry Talent

Insurance companies should be primed to transform their underwriting operations and talent management efforts if they want to remain competitive in 2023. A new survey commissioned by Convr, the leading artificial intelligence underwriting platform serving commercial insurance organizations, reveals a critical gap between today's operational realities and the expectations of effective talent around technology and automation. Join this fact-filled webinar to learn more about findings from the Convr Insurance Talent and Tech Trends Survey and discover specific actions insurers can take to easily implement impactful technology and meaningful flexibility essential to underwriting talent recruitment and retention.

Individual Risk Assessment, Mapping, and Aggregation Strategies

Insured risks are a dynamic set of exposures, and understanding what information is available is important. Yet, perfect risk information isn’t always available. This session will walk attendees through several real-life examples of risk assessment. It will also illustrate change through geospatial mapping because this kind of representation can help insurance professionals better understand risk aggregation in the event of catastrophes and how to best manage these risks.

Claims As a Source of Revenue Growth? How to Turn Third-Party Injury Claimants Into Policyholders

Each year, approximately 3 million third-party injury claims occur in America. Ninety-six percent are low severity common injuries that are well-known in resolution time and compensation.

Despite the simplicity of the claim, 50 percent of these claimants choose to hire an attorney to settle their claims. That means 1.4 million claimants per year pay $9 billion in unnecessary legal fees from their settlements while causing insurance companies to spend an additional $2.25 billion on unnecessary legal fees. Claims also stay open three times as long when attorneys are involved, causing additional claim expenses. Yet, 95 percent of claimants who participated in recent focus groups say they were highly dissatisfied with their settlements whether they hired attorneys or settled their owns claim directly with the insurance company.

This session will discuss ways to alleviate this problem, reduce legal fees and medical costs, and enable claims representatives to work smarter and ultimately turn injured third-party claimants into satisfied claimants who become policyholders. This session will also discuss similarities between the likelihood of a surgeon being sued for medical malpractice and a claimant choosing to hire an attorney for a simple claim and what to do with that knowledge. The session will also present ways to settle claims directly with claimants that result in higher productivity for claim representatives and satisfied, fairly compensated claimants.

Outlook on the Property/Casualty Industry

This session will provide an overall economic outlook of the property/casualty insurance industry and will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company's risk.

FMDC Webinar | Underwriting

This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

Unraveling Record Retention

Audience favorite Donald Skupsky is back with updates on record retention for mutual insurance companies. Don will revisit established standards and best practices, as well as address records destruction, legal research issues, and problems with applying retention to unmanaged file shares and email.

Collaborative Compliance: A Regulatory Viewpoint for Market Conduct Exams

Get behind-the-scenes insights into what regulators are looking for from data requests and what they do with the information you provide. This session is meant to be an open discussion on the best way to approach a market conduct exam for successful outcomes.

FMDC Webinar | Measuring Your Company’s Performance

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

411 Webinar | 2023 NAMIC Property/Casualty Compensation Survey Kickoff

Attend this 411 webinar to learn what is new in the 2023 NAMIC Property/Casualty Compensation Survey. Karl Mischenko and Drew Anderson of Aon will provide an overview of the survey's data categories and deliverables and will cover some data-collection tips to help you get the most out of this year's survey.

What Are They Up To? A Look at the 2023 Legislative Landscape

After a newsworthy mid-term election cycle, 2023 is shaping up to be an interesting year. The shifting political landscape will drive the direction of change, with the impacts to insurance being front and center as part of the current financial situation in the country. Adding to it, catastrophes from coast to coast continue to wreak havoc. Join Jon Schnautz, NAMIC's Assistant Vice President of State Affairs for a preview of what we may expect from the NAIC, governor's offices, state legislatures, insurance departments and the judiciary system.

FMDC Webinar | Extreme Weather and Its Impact on Insurance

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

FMDC Webinar | CORE: Enterprise Risk Management and Evaluating Company Growth

This webinar qualifies for one FMDC core or maintenance credit in the Operations and Insurance module.

Fraud Investigation – Turning Compliance Into Advocating Against Fraud

The Coalition Against Insurance Fraud estimates that insurance fraud costs insurance companies and consumers approximately $308.6 billion each year. It begs the questions, what more can be done to combat fraud in the insurance industry? To shed some light on the subject, NAMIC and CAIF are bringing together leading industry experts to discuss how insurance companies can go beyond simply complying with fraud regulations and reporting requirements. Matthew Smith, CAIF’s executive director, will moderate the conversation with Trinidad Navarro, Delaware’s insurance commissioner; Brent Walker, International Association of Special Investigation Units Laws & Legislation Committee chair and CAIF Government Affairs Committee chair; and Tony Cotto, NAMIC’s director of auto and underwriting policy.

2022 Property/Casualty Compensation Survey: Results and Trends

Join experts from Aon as they share the latest results from the NAMIC Property/Casualty Compensation Survey.

Ensuring Success With Your UCAA Expansion Applications

Do you know what tools are available to ensure a successful UCAA application? Have you ever wondered what examiners wish applicants knew prior to submitting their applications? Join Jason Robbins, First Consulting's CEO and licensing director, as he shares his legal and compliance expertise in the UCAA application process. Jason will explore tips, tricks, tools and best practices for getting your applications approved quickly and efficiently.

FMDC Webinar | CORE: Insurance Company Operations and Reinsurance

This webinar qualifies for one FMDC core or maintenance credit in the Operations and Insurance module.

FMDC Webinar | CORE: The Board's Role In Planning

This webinar qualifies for one FMDC core or maintenance credit in the Management module.

Workers' Compensation Trends, Topics, and What Will Happen Next…Maybe

Peter Strauss will provide a national review of the workers' compensation markets and state actions; identify the latest trends and go through the hot workers' compensation topics from this past year; and discuss the real and potential impacts of COVID, long COVID, the changed nature of work, coverage presumptions, and other topics and how systems have responded. Peter promises to bring out his crystal ball to see what the future will hold as we prepare for the 2023 legislative sessions.

FMDC Webinar | CORE: Corporate Governance and Role of the Board

This webinar qualifies for one FMDC core or maintenance credit in the Management module.

FMDC Webinar | CORE: Insurance Audits and Basics of Actuarial Work

This webinar qualifies for one FMDC core or maintenance credit in the Finance & Accounting module.

FMDC Webinar | CORE: Insurance Accounting and Investment Fundamentals

This webinar qualifies for one FMDC core or maintenance credit in the Finance & Accounting module.

FMDC | Mergers & Consolidations

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC | Investment Considerations For Small Mutuals

This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

FMDC Webinar | Update on the Current Economic Environment

This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

FMDC Webinar | Directors and Officers Liability

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

Big Easy Injury: Anatomy of a Staged Trucking Accident Ring

Join New Orleans, Louisiana-based defense attorney Nick Arnold as he deconstructs an extensive staged trucking accident ring spanning four years and hundreds of lawsuits. Nick will explore the origin of the staged accidents and the growing number of plaintiffs firms involved. He will explain how insurers' and defense firms' collaboration worked to expose the scheme as well as the status of indictments, guilty pleas, and the expected downfall of attorneys who have not yet cooperated with the FBI's investigation.

FMDC Webinar | Cyber Exposures For Farm Mutuals

This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

FMDC Webinar | Maximizing Your NAMIC Membership

This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

FMDC | The What, When and How of an Inspection Program

This session qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

FMDC Webinar | The Board's Role In Planning For And Executing A Leadership Change

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC Webinar | Financial Bootcamp For Directors Of Farm Mutuals

This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

FMDC Webinar | How To Adapt and Grow A Small Mutual In Today's Insurance Climate

This webinar qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Burn Cell Demonstration - Claims Conference

NAMIC partnered with Valencia College Fire Rescue Institute to take a deep dive into a live burn cell demonstration and its aftermath. This on demand video recording offers participants the opportunity to observe fire from inception to extinguishment and witness burn times, all within a controlled environment. The demonstration will highlight the effects a fire-suppression system has on a home office environment and will also incorporate a lithium battery potential failure demonstration. Participants will also get a close-up look at each burn cell following extinguishment and observe how the fire affects the structure and contents.

Farm Learning Lab – Agricultural Risk Inspection School

NAMIC partnered with Dull’s Tree Farm and Pumpkin Patch, a family-owned-and-operated farm located in Boone County, Indiana for the 2021 Farm Learning Lab. This on demand recording walks attendees through a virtual risk inspection of the farm, which began as an operation focused on growing soybeans, corn, and wheat. Through the generations, the family has expanded its offerings and has become an agritourism destination. The virtual walkthrough highlights core loss control risks along with some of the agritourism features that make this property unique.

411 Webinar | Nasdaq Boardvantage® Demonstration Session

Need a solution to help run board meetings, organize and share materials with directors, and document board activities in a secure online environment? Join Jason Martinez from Nasdaq Boardvantage® for a demonstration of the company's board portal platform. You will also have an opportunity to ask questions about managing your board operations.

FMDC Webinar | COVID-19 Update: Lessons Learned From 2020

This session qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC Webinar | Capital Management From a Director's Perspective

This webinar qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

FMDC Webinar | EMERGING TRENDS IN REINSURANCE

This webinar qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

FMDC Webinar | Emerging Issues For Boards Of Farm Mutuals

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC Webinar | MARKETING IDEAS FOR YOUR FARM MUTUAL

This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

FMDC Webinar | UNDERSTANDING THE AUDIT FUNCTION

This course will dive deep into the audit function in the mutual insurance industry and issues companies may face. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

411 Webinar | SHOWCASING NAMIC'S RESOURCE CENTERS

Join NAMIC's Geoff Baker and Brian Snyder as they provide a brief tour of NAMIC's online resource centers, which offer a wealth of industry-related information for members. The webinar will focus on one of NAMIC'S newest addition: the Cybersecurity Resource Center. Desiree Khoury of Tokio Marine also will share thoughts on how insurers can protect themselves from ransomware and business email compromise.

FMDC Webinar | CLAIMS

This course will provide a high-level overview of the claims and adjusting process. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

Compliance Webinar | Predictive Models – Preparing for Regulatory Review and Recent Trends

The regulatory environment is evolving in its oversight of predictive models in insurance. As the use of predictive analytics continues to grow within the industry, preparing for regulatory review is integral to the success of your insurance program. This webinar will discuss common supporting documents needed for regulatory review of predictive models as well as recent trends in predictive analytics.

FMDC Webinar | SMALL COMPANY CONFLICT OF INTEREST

This course will provide an understanding of potential conflicts of interest and what effect they may have on a mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC Webinar | FINANCIAL IMPLICATIONS OF RETIREMENT PLANS

This course will provide an understanding of the impact that different types of retirement plans can have on a small mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

FMDC Webinar | UNDERWRITING

This course will provide a high-level overview of the underwriting process. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

Workers' Compensation: Cost Containment Strategies

While third-party actions provide little control over costs incurred by an injured party, workers' compensation laws provide a host of procedures that can reduce medical costs and reduce indemnity benefits. This session will explore cost-containment strategies that can be used to reduce medical costs and the costs of indemnity in workers' compensation claims.

FMDC Webinar | COVID-19 AND THE IMPACT ON BOARD GOVERNANCE

This session will provide an understanding of the impact of COVID-19 on board responsibilities. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC Webinar | CORPORATE GOVERNANCE ANNUAL DISCLOSURE

This course will dive deep into CGAD and its implications in the mutual insurance industry. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

FMDC Webinar | INSURANCE-SPECIFIC PERFORMANCE METRICS

This course will provide insight into industry performance metrics to help board members understand the numbers behind financial and operational performance. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.