On Demand



For access to virtual events and webinars held prior to 2022, please email events@namic.org.

NAMIC Virtual Event

Fraud Investigation – Turning Compliance Into Advocating Against Fraud

November 30, 2022 | Expires November 30, 2023

The Coalition Against Insurance Fraud estimates that insurance fraud costs insurance companies and consumers approximately $308.6 billion each year. It begs the questions, what more can be done to combat fraud in the insurance industry? To shed some light on the subject, NAMIC and CAIF are bringing together leading industry experts to discuss how insurance companies can go beyond simply complying with fraud regulations and reporting requirements. Matthew Smith, CAIF’s executive director, will moderate the conversation with Trinidad Navarro, Delaware’s insurance commissioner; Brent Walker, International Association of Special Investigation Units Laws & Legislation Committee chair and CAIF Government Affairs Committee chair; and Tony Cotto, NAMIC’s director of auto and underwriting policy.

NAMIC Virtual Event

Keeping Your Customer Experience Relevant in the Mutual World

November 17, 2022 | Expires November 17, 2023

Today’s insurance customer expects to easily receive a quote in minutes, even for complicated risks. Yet, outdated technology prevents companies modernizing their processes to meet these changing expectations. During this session, attendees will gain an understanding of consumer expectations in today’s marketplace and how their companies can enable product innovation through modern insurance platforms, all without expending large amounts of resources.

NAMIC Virtual Event

2022 Property/Casualty Compensation Survey: Results and Trends

November 15, 2022 | Expires November 15, 2023

Join experts from Aon as they share the latest results from the NAMIC Property/Casualty Compensation Survey.

NAMIC Virtual Event

Legal Issues Arising From Cyber Coverage

November 15, 2022 | Expires November 15, 2023

As cyber and privacy events and exposures have increased in frequency and severity, a variety of legal issues are beginning to emerge for insurers handling cyber claims. This session will provide an overview of those issues, which include subrogation, priority of coverage, the duty to cooperate, and the insurability of regulatory fines and penalties.

NAMIC Virtual Event

Protecting the Claims File

November 10, 2022 | Expires November 10, 2023

What information should you include in a claims file? Is there any information you should not include? During this session, an attorney experienced in litigating bad-faith cases will share real-life examples from property claims. Attendees will walk away with simple, effective steps that can help ensure they are minimizing the exposures to bad-faith claims.

NAMIC Virtual Event

Ensuring Success With Your UCAA Expansion Applications

November 08, 2022 | Expires November 08, 2023

Do you know what tools are available to ensure a successful UCAA application? Have you ever wondered what examiners wish applicants knew prior to submitting their applications? Join Jason Robbins, First Consulting's CEO and licensing director, as he shares his legal and compliance expertise in the UCAA application process. Jason will explore tips, tricks, tools and best practices for getting your applications approved quickly and efficiently.

NAMIC Virtual Event

FMDC Webinar | CORE: Insurance Company Operations and Reinsurance

November 07, 2022 | Expires November 07, 2025

This webinar qualifies for one FMDC core or maintenance credit in the Operations and Insurance module.

NAMIC Virtual Event

Origin-and-Cause Fundamentals for Adjusters

November 03, 2022 | Expires November 03, 2023

This webinar will provide an insightful overview regarding the process and systematic approach involved in determining where and how a fire has started. This session will also help adjusters better understand the role of an origin-and-cause investigator in the claims process.

NAMIC Virtual Event

Drive Customer Experience with Continuous Improvement & Journey Mapping

November 02, 2022 | Expires November 02, 2023

Many insurers focus on customer experience in order to increase retention and strengthen the company's brand reputation. Suffice it to say, a great deal of time and effort is typically expended across the enterprise in the pursuit of stronger service results. However, one must ask if the efforts are being coordinated effectively to prevent overlap and duplication. Additionally, are customers directly involved in helping an insurer choose actions to improve the customer experience.

This discussion will cover the utilization of established models such as Continuous Improvement or Customer Journey Mapping to establish the framework and coordination of efforts to improve processes, employee engagement and the overall customer experience. A high-level overview of the two models will be discussed including the differences between the two.

NAMIC Virtual Event

Bringing the Amazon Experience to Claims

November 01, 2022 | Expires November 01, 2023

This session provides a comparison of the current insurance process and the Amazon experience. It highlights the fundamental differences between the two, considers the regulatory/compliance framework in which insurance exists, and provides recommendations on how insurers can update their processes and procedures in an enlightened way. This presentation will help attendees understand how to manage the supply chain differently and will introduce the idea of a “friction hunter” role for carriers.

NAMIC Virtual Event

Insights on Post-Pandemic Workers' Compensation

October 27, 2022 | Expires October 27, 2023

This session will provide information about how the changing work environment has impacted workers' compensation. The session will discuss the exposures changes in this class of business. An Illinois-based workers' compensation attorney who has worked with unusual cases will join this session to share real world, first-hand experience with attendees. Insights learned in this session can be applied to the management and underwriting of future contingent events.

NAMIC Virtual Event

How to Prepare for a Deposition

October 26, 2022 | Expires October 26, 2023

Join this session to be provided step-by-step instructions on how to prepare for a deposition. The speaker will share experiences litigating bad-faith cases. She will discuss the types of questions to expect, what documents to be familiar with, and how to stay calm during depositions. This session will also include a fun, interactive mock deposition.

NAMIC Virtual Event

FMDC Webinar | CORE: The Board's Role In Planning

October 20, 2022 | Expires October 20, 2025

This webinar qualifies for one FMDC core or maintenance credit in the Management module.

NAMIC Virtual Event

Combatting Low-Impact Auto Claims

October 12, 2022 | Expires October 12, 2023

We hear frustration throughout the industry when confronting bodily injury claims emanating from low--impact collisions. The damages are so minor, common sense tells us no one could have been injured. Yet, insurers settle these claims every day for substantial sums, either because liability is clear, or they want to avoid litigation expenses. This session provides a process to attack these suspect claims at an early stage, with a consistent investigative, dispositive strategy. This session will assess the element of causation and the credibility of the claimant. Attendees will be provided with a clear gameplan on how to approach these claims so they will contain costs, reduce indemnification, and avoid litigation.

NAMIC Virtual Event

Leveraging Non-Traditional Data Sources to Monitor Commercial Underwriting Changes

October 11, 2022 | Expires October 11, 2023

The dynamic nature of today's businesses, as spotlighted by the pandemic, means risks might be changing at a pace insurers may not realize. To monitor the relevant changes for a line of business and collect the appropriate data across various geographies and segments would require a significant time investment. How can insurers keep track of these changes efficiently? This session will review how two carriers validate and enrich information to get accurate, near-real-time profiles of the relevant risks in their books of business.

NAMIC Virtual Event

How Small Mutuals Can Compete and Win the Consumer of the Future

October 06, 2022 | Expires October 06, 2023

The needs of policyholders are evolving as they embrace digital business. Legacy systems are insufficient, but new technologies are complex and expensive. How can a small mutual keep up with the industry? Join this session to hear a panel of mutual senior execs as they share their strategies and successes in adopting key technologies to win the insurance customer of the future.

NAMIC Virtual Event

Impact of Building Cost Inflation on Property Insurance

October 05, 2022 | Expires October 05, 2023

This session will look at trends in building costs, resulting increases in repair costs, lags in claim settlements, and increases in loss-of-use claims. It will also explore the process and credibility of predictions of insurance building cost models.

NAMIC Virtual Event

Workers' Compensation Trends, Topics, and What Will Happen Next…Maybe

October 04, 2022 | Expires October 04, 2023

Peter Strauss will provide a national review of the workers' compensation markets and state actions; identify the latest trends and go through the hot workers' compensation topics from this past year; and discuss the real and potential impacts of COVID, long COVID, the changed nature of work, coverage presumptions, and other topics and how systems have responded. Peter promises to bring out his crystal ball to see what the future will hold as we prepare for the 2023 legislative sessions.

NAMIC Virtual Event

NAMIC's 127th Annual Convention

September 18, 2022 | Expires December 31, 2022

The mutual insurance industry's premier event, the NAMIC Annual Convention, focuses on emerging-issue education, with expert-led sessions covering a wide variety of topics, an interactive marketplace, and unique networking opportunities. By bringing together valuable educational resources and direct access to industry solution providers, attendees are sure to find value in all facets of NAMIC's Annual Convention.

NAMIC Virtual Event

Artificial Intelligence and Machine Learning in Property/Casualty Underwriting

September 14, 2022 | Expires September 14, 2023

An insurance company's risk appetite is established in the underwriting department. Property/casualty underwriters have survived the test of time by being agile in an ever-changing regulatory and technological environment. As the pace of change in both domains accelerates, the ability to survive and maintain a competitive position may rest on the ability to adapt to emerging technologies within the artificial intelligence and machine learning spaces. This session will address the impacts of AI and ML on insurance underwriting by examining the massive amounts of data being created and consumed by the carriers. This session will also address steps the industry should consider to proactively develop the right talent and technology infrastructure to effectively respond to changing market landscapes.

NAMIC Virtual Event

Telematics in Claim

September 13, 2022 | Expires September 13, 2023

The ability to assess data is evolving as insurers and vendors study the predictive power of speed, braking, cornering, and other driving behaviors on their own and in the context of factors such as speed limits, traffic, weather, and locations. Adding yet another layer of complexity, consumers, regulators, and government officials continue to adjust their views on privacy – yet not in a straight line or at the same rate. This session will discuss how distraction is quantified, priced, and mitigated in a world of uncertain data.

NAMIC Virtual Event

FMDC Webinar | CORE: Corporate Governance and Role of the Board

September 08, 2022 | Expires September 08, 2025

This webinar qualifies for one FMDC core or maintenance credit in the Management module.

NAMIC Virtual Event

Leadership vs. Management: The Difference and How to be Good at Both

September 08, 2022 | Expires September 08, 2023

The terms “leader” and “manager” are often used interchangeably, though perhaps they shouldn't be. While both are important to keep a company moving forward, a manager is generally more task-based while a leader is often visionary. So, can a manager also be a leader? Should one person perform both roles? What is best for the company? How do you leverage both to improve all aspects of your business? These are important questions we will cover in this session.

NAMIC Virtual Event

Workers' Compensation: Emerging Issues and Complex Cases

September 07, 2022 | Expires September 07, 2023

Managing workers' compensation cases is becoming more challenging. This session will analyze emerging issues in workers' compensation claims administration, including medical issues associated with obesity, co-morbidities, and return to work when the worker is part of the “sandwich generation.” It will also analyze the causes behind the reduction in claims volume while the duration of temporary total disability has increased.

NAMIC Virtual Event

Mutual Company Innovation and Insurtech Partnerships

September 06, 2022 | Expires September 06, 2023

Mutual insurers are increasingly looking for ways to innovate, whether it's through the back-office innovation, customer experience improvements, or big data deployment. When it comes to the customer experience, we have seen a growing number of insurance companies go beyond the policy, broadening their scopes of service. In doing so, they are looking for high-touch programs that generate regular, positive interactions with policyholders. These create positive engagement and help insurers differentiate their coverages. This session will look at how three mutuals have recently introduced these programs by leveraging insurtech services for increased policyholder engagement. The session will also identify how the product development and filing processes worked as well as the challenges they faced.

NAMIC Virtual Event

Maintain Productivity in a Virtual World

September 01, 2022 | Expires September 01, 2023

The world is changing. We all need to maintain – or regain – productivity despite ever-shifting requirements and circumstances. Jan Lehman of CTC Productivity will explore proven and emerging best practices in maintaining personal and team productivity in changing work environments. Strategies to streamline communication and collaboration across the organization will also be included in the discussion.

NAMIC Virtual Event

Human Resources Legal Issues Series

August 31, 2022 | Expires December 31, 2022

New in 2022, NAMIC is hosting a three-part virtual series focused on human resources legal issues in August. Topics will include employment law updates, vaccine requirements, background check best practices, and more.

NAMIC Virtual Event

Catastrophe Modeling and Climate Change - Past, Present, and Future

August 31, 2022 | Expires August 31, 2023

Commercial catastrophe modeling – first introduced by Karen Clark – has been around for more than 30 years. For much of that time, cat modeling has focused on using history to predict the future. That is no longer enough for the insurance industry, especially given stakeholders' increased focus on the impacts of climate change. This session will provide an overview of catastrophe modeling and dig into how climate change is impacting the current and future views of risk.

NAMIC Virtual Event

Handling Cyber Claims

August 30, 2022 | Expires August 30, 2023

As the number and size of cyber claims continue to escalate, it's important to remember there is more to handling these claims than managing the cyber events. This session will cover best practices for handling cyber claims to provide transparent communications to policyholders while preserving the insurer's policy defenses and fostering efficient claims resolution.

NAMIC Virtual Event

FMDC Webinar | CORE: Insurance Audits and Basics of Actuarial Work

August 25, 2022 | Expires August 25, 2025

This webinar qualifies for one FMDC core or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

Developing Commercial Target Markets

August 24, 2022 | Expires August 24, 2023

Evaluating an organization's strategy, context, and capabilities provides insights about the amount of risk an organization is willing to take in commercial lines. The risk appetite framework can be used to develop commercial target markets. Join this session to learn how to research target markets, apply the risk appetite framework, and develop strategies to monitor and adjust to enhance success.

NAMIC Virtual Event

Commercial Lines: An Agency Perspective

August 23, 2022 | Expires August 23, 2023

Hosted by Christen Kelly, this panel of agencies will share valuable insights and expectations around commercial lines including what's working well and what's not working at all in the commercial lines process.

NAMIC Virtual Event

Going Touchless? Why Claims Automation Starts With Fraud Analytics

August 18, 2022 | Expires August 18, 2023

Customer experience has become the top priority for many insurers, and in the claims business, carriers are investing in touchless claims to meet policyholders' high expectations and get ahead of the competition. But fast-tracking claims requires a nuanced approach that involves automation, analytics, and fraud detection. This session will examine how claims automation and fraud analytics must be closely linked in an insurer's journey to touchless claims. It will explore the rise in fraud, leading anti-fraud technologies, and fraud analytics capabilities.

NAMIC Virtual Event

How Coverage Counsel are Straying from Their Legal Lanes and Acting as Adjusters and Defense Counsel

August 17, 2022 | Expires August 17, 2023

An insurance company's legal counsel – both in-house and outside counsel – can provide a carrier with invaluable advice and assistance with difficult first- and third-party claims. Insurers and their counsel, however, should take care to ensure that counsel's scope of representation does not exceed the role allowed by the local jurisdiction. For example, counsel in first- and third-party claims can often be accused of assuming the role of claims professional. Also, insurance coverage counsel in third-party claims can be accused of assuming duties better left to the insured's defense counsel. This webinar will discuss the proper role of outside counsel in these claims and how moving beyond those roles can have negative effects on a carrier's attorney-client privilege and good-faith claims handling.

NAMIC Virtual Event

State and Local Tax Developments

August 16, 2022 | Expires August 16, 2023

This presentation focuses on current legislative, administrative, and judicial developments in the area of state and local taxation impacting insurance groups. Discussion will also include general discussion of recent trends and events that create potential tax issues (i.e., remote workforces). The audience is encouraged to participate by sharing experiences and asking "burning questions" on issues they are seeing at their companies.

NAMIC Virtual Event

Addressing Conflict to Build Team Unity

August 11, 2022 | Expires August 11, 2023

Every office wants to achieve unity and teamwork. Yet, debates, differences of opinions, and communication breakdowns can create tension that negatively impacts cohesiveness and productivity. Leaders who address conflict and overcome these challenges create a place where people thrive and produce. This session will help leaders understand the types of conflict that exist on teams and how to address and manage conflict while helping a team excel.

NAMIC Virtual Event

The Digital Claims Journey: Optimizing Efficiency and Customer Experiences Through Automation

August 09, 2022 | Expires August 09, 2023

Digital acceleration, rising customer expectations, and mounting competitive pressures are challenging insurers to deliver ever faster, more flexible claims service while still ensuring fair outcomes. While many leading organizations have implemented some form of claims automation, inefficiencies remain. Claims automation offers several intriguing benefits, including enhanced customer experiences, operational efficiency, and reduced cycle times and loss adjustment expenses. But realizing those benefits requires the right data and analytic framework. Join this webinar to gain an understanding of the digital maturation process and key capabilities needed to implement and expand claims automation.

NAMIC Virtual Event

Talent Selection for Managers

August 03, 2022 | Expires August 03, 2023

During this session, attendees will learn how to find the right people given the job duties, how to rule out mediocre performers, and how to develop pre-screening questions to provide to human resources. The speaker will outline the types of people who make the best claims professionals, talk about how to maximize the effectiveness of recruitment efforts, and discuss ways to catch dishonesty during the interview process.

NAMIC Virtual Event

Cannabis Coverages Are Coming: Are You Ready?

August 02, 2022 | Expires August 02, 2023

The times are a ‘changing. Insurers may face new risk exposures across the commercial lines space as the legal regime around cannabis continues to evolve at the state level. Is recreational cannabis an opportunity for growth? Or is it a risk that exceeds your appetite? What about CBD? Join this session to learn how underwriters can flexibly address the growing marijuana market.

NAMIC Virtual Event

Agricultural Risk Inspection School

July 26, 2022 | Expires December 31, 2022

The Agricultural Risk Inspection School is designed for loss control specialists, underwriters, managers and supervisors. Both fundamental and advanced topics are offered to meet the varying educational needs of those working in loss control today. The highlight of the school is the farm learning lab where attendees have the opportunity to view a virtual risk inspection of a property and discuss the outcomes with peers.

NAMIC Virtual Event

FMDC Webinar | CORE: Insurance Accounting and Investment Fundamentals

July 21, 2022 | Expires July 21, 2025

This webinar qualifies for one FMDC core or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

Emerging Trends and Cost-Effective Strategies to Mitigate the Risk of Workers' Comp and Insurance Claims Fraud

July 21, 2022 | Expires July 21, 2023

During this session, Mario Pecoraro will discuss all types of insurance claims, what can be done to mitigate the risk of insurance fraud, and how to spot red flags. Topics addressed include the cost of insurance fraud, including direct and indirect claim costs. He'll review the different types of liability claims, including premises, product, professional, and auto liability, and talk about no-fault auto/personal injury protection fraud and workers' compensation fraud. Anti-fraud technology, such as the use of remote surveillance, will be compared to traditional surveillance methods. Investigation best practices and actual case studies in which investigative strategies provided real savings will also be presented.

NAMIC Virtual Event

Enhancing the Customer Experience in This New World

July 20, 2022 | Expires July 20, 2023

The COVID-19 crisis severely disrupted the insurance industry and acted as an unexpected catalyst for change. There has been an acceleration of digital capabilities and improvements to the customer experience. We have also seen lasting changes in buying behaviors that will have major implications. The industry is becoming accustomed to the rapid rise of millennials, but a side effect of COVID-19 is that every generation is now the digital generation. This new world is leading to greater policyholder expectations and accelerating the need for digital engagement processes. The scope of insurance offering is expanding. Prior to the crisis, insurance appeared to be moving from a traditional paradigm to one that creates additional value in the marketplace by being able to mitigate a range of risks and solve problems before they develop. The last few years have spurred on the types of innovation needed to offer an expanded model of insurance. Improving the customer experience beyond the policy itself will be key for generating new business and retaining policyholders. Attendees of this session will learn how this “new normal” can be leveraged by improving customer experience throughout the insurance value chain.

NAMIC Virtual Event

Casualty Outlook - 2022 and Beyond

July 19, 2022 | Expires July 19, 2023

This session will share key trends as well as challenges and opportunities for liability, motor, and workers' compensation coverages. Topics will include social inflation, loss/claims trends, strategic themes, and portfolio management.

NAMIC Virtual Event

First Notice of Loss Methodology and Use

July 14, 2022 | Expires July 14, 2023

New complexities are making waves within the insurance economy, from shifting market conditions to regulatory changes to the vehicles themselves. These shifts present new challenges for carrier strategies and internal workflows, as well as policyholder experiences.

Advanced technology can help sort and analyze large amounts of data and considerations to inform decisioning, but it can't do it alone. It also takes a broader connected ecosystem to seamlessly navigate next steps from accident through FNOL, through casualty and repair predictions, to resolution, while monitoring for subrogable opportunities along the way.

In this webinar, learn how:

  • AI and deep learning can help evolve traditional thinking around FNOL methodologies
  • Intelligent automation and early decisions can make an end-to-end digital claims process that includes subrogation management possible, helping to increase productivity and improve outcomes
  • Innovation can lay the groundwork for the future as the industry takes steps towards the vision of straight-through processing.
NAMIC Virtual Event

Decision-Making for Managers

July 13, 2022 | Expires July 13, 2023

Using critical-thinking skills is an important part of being a manager. This session will help attendees sharpen those skills. It will discuss opposite blindness – mistakenly thinking two things are opposite when they are not; avoiding the pitfalls of poor decision-making; and understanding the reasons for poor or mediocre workplace performance. Relating customer process improvement to fundamental job-handling guidelines and removing barriers to exceptional job performance will also be covered.

NAMIC Virtual Event

Acclimating to the Growing Cannabis Insurance Market

July 12, 2022 | Expires July 12, 2023

Insurers may face new risk exposures across the personal lines space as the legal regime around cannabis continues to evolve at the state level. Is recreational cannabis an opportunity for growth? Or is it a risk that exceeds your appetite? Join this session to learn how underwriters can flexibly address the growing marijuana market.

NAMIC Virtual Event

Underwriting Named Insureds

July 06, 2022 | Expires July 06, 2023

This session will review the underwriting process, specifically regarding named insureds. It will detail underwriting considerations for named insureds and tools for underwriters. It will also discuss who should and shouldn't be listed as named insureds and review how those listed as named insureds can impact claims.

NAMIC Virtual Event

We Can Do Hard Things

June 30, 2022 | Expires June 30, 2023

When we're stressed or tired, our brains avoid tasks that take extra effort. Our brains conserve energy by gravitating toward familiar ideas and routines rather than considering other options. So how do we do hard things when our brains want to default to what feels normal? This session will provide science-based tips for interrupting patterns that may be hindering you from achieving your potential.

NAMIC Virtual Event

Keeping Up With the Rapidly Evolving Reinsurance Market

June 23, 2022 | Expires June 23, 2023

This session walks through the development of a customer experience function as well as key areas of strategy, focus, and execution needed to deliver powerful results. Farm Bureau Financial Services improved its NPS from 25 to 52 in just less than four years, generating similar and impressive results in terms of core retention and share of wallet/growth. Join this session to hear about FBFS' experiences.

NAMIC Virtual Event

Keeping Up With the Rapidly Evolving Reinsurance Market

June 22, 2022 | Expires June 22, 2023

This session will provide a macro view of the insurance and reinsurance markets, including recent trends and hot topics, direction on pricing, and adjustments to contract wordings, all with a focus on the impact to mutual and regional insurance companies.

NAMIC Virtual Event

It's Not the Same 'Old MacDonald's Farm' Anymore - The Challenges and Opportunities in Insuring Today's Farm Risks

June 15, 2022 | Expires June 15, 2023

According to U.S. government agencies, agritourism (also known as “agritainment”) is approximately a billion-dollar annual market. This evolved farm business model offers multiple opportunities for human interaction and visitor engagement, which tend to attract more visitors and change the risk environment for farm operations. Farm operations are also employing new technologies designed to deliver greater yields and profits. With new attractions and technologies, new risks present themselves. This session will review the various challenges insurers may face in providing effective coverages for today's Farms.

NAMIC Virtual Event

Investigating Lightning and Surge HVAC Claims

June 14, 2022 | Expires June 14, 2023

Nearly a quarter of the HVAC systems that HVAC investigators assessed last year experienced lightning or surge as the reported cause of loss. This webinar provides information about how to handle these claims more accurately and how to better tell the difference between damages caused by direct lightning, surge, and wear and tear.

NAMIC Virtual Event

How an Insurance Company Can Grow an Intellectual Property Portfolio

June 13, 2022 | Expires June 13, 2023

Most insurance executives and lawyers only deal with intellectual property in a claims environment such as when an insured has been sued for some type for IP infringement. This session, however, will explore the main types of IP and review basic protection and monetization strategies for insurance executives and lawyers so that the insurers' brands and content may be best protected.

NAMIC Virtual Event

Cybersecurity - From the Carrier to the Agency

June 09, 2022 | Expires June 09, 2023

There may not be a more -complicated topic than cybersecurity. You think you're secure, but are you really protected from ever-growing cybersecurity threats? How about your partners and agents? During this session, we will talk about cybersecurity risks, why insurers are being targeted, and what carriers can do to be more secure.

NAMIC Virtual Event

Running the Customer Experience Marathon: Building Out a Multi-Year Customer Experience Program

June 08, 2022 | Expires June 08, 2023

During this session, we will explore some of the components, initiatives, and capabilities needed to stand up a comprehensive, enterprise-level customer experience program. CX is not the implementation of a one-off capability; rather, it is a multi-year strategic initiative comprising research and analysis, strategy development, CX design, and organizational proliferation. In each of these iterative stages, there are multiple capabilities and initiatives that build on and mutually support each other. This session will provide real-world examples involving agents, policyholders, claimants, and employees to bring to life some of these capabilities and initiatives.

NAMIC Virtual Event

Leading With a Growth Mindset

June 07, 2022 | Expires June 07, 2023

Join this session to learn what a growth mindset is and how shifting to a growth mindset can make you a more effective leader.

NAMIC Virtual Event

Evaluating Bodily Injury Claims

June 02, 2022 | Expires June 02, 2023

During this interactive program, we will explore methods and techniques for evaluating bodily injury claims considering the various factors that can influence the impacts of traumatic injury. We will explore issues related to co-morbidities and the amount owed when an individual has a pre-existing medical condition. We will review how low-impact accidents are often used to exaggerate or inflate potential injuries. Other determining factors in the evaluation process such as age of the injured person, availability of adequate medical care, culture, and the expectations of the injured person will also be explored.

NAMIC Virtual Event

Evolution of Underwriters — From Gatekeepers to Influencers

June 01, 2022 | Expires June 01, 2023

So much of the focus in underwriting departments has been on moving teams into the age of low-touch underwriting. But are you getting all you can out of your underwriting staff? As technology, data, and analytics are incorporated into the underwriting process, opportunities exist to better position underwriters to influence agents and internal partners. This session will detail how to evaluate current underwriting practices, how to proactively improve processes, how to better partner with the sales team, and how to find balance between streamlining underwriting workflow, identifying evolving risks, and creating a holistic portfolio-management strategy.

NAMIC Virtual Event

The Use of Drone Technology in Property/Casualty Claims Administration

May 31, 2022 | Expires May 31, 2023

This session provides an overview of the application of drone technology in property/casualty claims administration. Topics include current challenges with the environment, the use of drones in disaster response specific to the insurance industry, advantages of using drones to augment human power, drones and various data output that can be provided, as well as how to decide between an in-house drone program or contracted providers.

NAMIC Virtual Event

Winning and Retaining Business in a Changing Distribution Channel

May 26, 2022 | Expires May 26, 2023

Inflation is increasing customer churn in all sales channels and in the Independent Agent channel in particular. Join this session to learn how customer churn is impacting carriers in direct, captive agent and independent agent sales channels and the best practices for minimizing churn and increasing customer retention.

NAMIC Virtual Event

Smart Settlements

May 25, 2022 | Expires May 25, 2023

Join this session to find out how to get the most out of a mediation so you can save money, time, and future headaches. Hear from an experienced mediator and bad-faith defense attorney on four tactics successful negotiators use to walk away from the satisfied from the negotiating table.

NAMIC Virtual Event

Coaching Remotely

May 24, 2022 | Expires May 24, 2023

Many companies have adopted some variation of a Work From Home program. This type of work environment presents new challenges around coaching a workforce that you rarely see or may have never met. This course explores some of the techniques that help address this disconnect.

NAMIC Virtual Event

Farm Mutual Forum

May 17, 2022 | Expires December 31, 2022

The Farm Mutual Forum is a gathering of small and midsize mutual insurance professionals and is designed to provide technical and strategic educational sessions that encompass the aspects of running and working with farm mutual companies.

NAMIC Virtual Event

Challenges and Solutions of Designing Rates for Cyber

May 12, 2022 | Expires May 12, 2025

The session will review the history and trends of cybersecurity insurance and describe/quantify the challenges in the line of business, including examples of companies that have suffered from ransomware. The presentation evaluates solutions for the challenge of rate-making for cyber coverages and increases the understanding of the hazards and exposures and controls to mitigate losses.

NAMIC Virtual Event

FMDC | Mergers & Consolidations

May 12, 2022 | Expires May 12, 2025

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

University of Wisconsin Center for Cooperatives - Survey

May 11, 2022 | Expires May 11, 2023

Last fall, the University of Wisconsin Center for Cooperatives, in collaboration with NAMIC, invited more than 4,400 U.S. mutual insurers, credit unions, and cooperatives to be a part of an ambitious new study to examine governance practices across sectors and over time. This webinar will provide a deep dive into the first wave of the Cooperative Governance Research Initiative’s findings regarding mutual insurers.

NAMIC Virtual Event

Insurtech Fastpitch

May 11, 2022 | Expires December 31, 2022

This fast-paced and interactive event was created for property/casualty insurance professionals to learn about the latest technology and industry consulting solutions through 10-minute presentations from leading insurtech providers.

NAMIC Virtual Event

The Impending Collision Course of the Insurance Labor Shortage and Climate Change

May 10, 2022 | Expires May 10, 2025

This presentation discusses a key issue being discussed by insurance boards of directors. It is well documented that there is a shortage of qualified, experienced insurance professionals. It is also without dispute that the number of billion-dollar weather events has risen from 2.9 in the 1980s to 22 in 2020 alone. These macro-economic forces will significantly impact carriers' strategies and investments in 2022 and going into 2023. This presentation will talk about how technology can help fill the upcoming hole by fundamentally redesigning the way carriers have balanced the workforce load for decades.

NAMIC Virtual Event

Developing Tomorrow's Leaders

May 05, 2022 | Expires May 05, 2023

The role of a leader has greatly evolved the past few years. In addition to being responsible for an organization's financial performance, those at the helm must continually innovate, thrive during uncertainty, champion inclusivity, and inspire and engage a diverse workforce. Soft and interpersonal skills are more important than ever as leaders must balance shifting employee expectations with evolving business needs. As many of today's leaders near retirement, organizations are preparing to pass the baton to the next generation of leadership. This session will explore how to prepare and empower young talent, grow necessary skills among current high performers, and build leaders who are equipped to take on tomorrow's challenges.

NAMIC Virtual Event

Personal Lines Exposures That are Growing and Concerning

May 04, 2022 | Expires May 04, 2023

Managing Personal Lines risks is always evolving and is not as simple as model builders suggest. Individuals continue to push the boundaries when it comes to activities that generate income, generate a bigger voice, or use technology to make life easier. Join us as we discuss the emerging exposures that most concern us in Personal Lines.

NAMIC Virtual Event

Wildfires, Insurance, and Regulatory Compliance – A Discussion with Regulators

May 04, 2022 | Expires May 04, 2023

As wildfires increase in frequency and severity, particularly in the western United States, we continue to see the impacts on the insurance industry. Join us for a discussion with regulators from states significantly impacted by the risks of and damage caused by wildfires. They will discuss steps they are taking to address the increased risks associated with wildfires as well as mitigation efforts and how it all comes back to compliance.

NAMIC Virtual Event

Effective Communication Begins with Effective Listening

May 03, 2022 | Expires May 03, 2023

As insurance professionals, we take great pride in how well we communicate. We work hard to write concisely and accurately and to speak with authority and passion. Yet, most of us rarely put that kind of focus on the most important aspect of communicating: listening. This session will discuss why most of us aren't very effective listeners, examine the barriers that prevent effective listening, and consider tips to become better listeners.

NAMIC Virtual Event

Impact of COVID-19 on Auto Insurance

April 27, 2022 | Expires April 27, 2025

This session will explore trends in auto insurance before, during, and after the COVID-19 pandemic by using data on auto exposures, driver age, miles driven, and driving and working habits. Attendees will learn how different rating plans, including usage-based models, handled the changes and how insurance professionals can better account for unexpected events going forward.

NAMIC Virtual Event

Building a Medicare Game Plan: Five Steps and Strategies to Stay Compliant and Settle Claims

April 26, 2022 | Expires April 26, 2025

When it comes to Medicare compliance, all insurers continue to be in the Centers for Medicare and Medicaid Services' bullseye. CMS is armed with strong and broad rights. Dealing with Medicare set-aside accounts continues to get more complicated and expensive, and CMS continues to aggressively pursue conditional payment recovery. From another angle, Medicare Advantage Plans continue to ramp up their recovery efforts, including lawsuits for “double damages.” To meet these challenges, it is critical that insurers have a Medicare game plan in place from Day One. This session breaks down the key steps you can take to build holistic Medicare strategies to stay compliant, reduce risk, and get claims settled.

NAMIC Virtual Event

FMDC | Investment Considerations For Small Mutuals

April 21, 2022 | Expires April 21, 2025

This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

Digital Change: How Enterprise Digital Strategy Roles and Claims Roles Can Impact the Future of the Company

April 20, 2022 | Expires April 20, 2023

This session will focus on digital transformation and the working relationship between enterprise digital roles and claims. The session will provide actionable tips on how organizations can ensure that planning, strategic alignment, and project execution are managed for digital success. Strategic roadmaps, design thinking, and communication tips will also be covered during this session.

NAMIC Virtual Event

Health Insurance for Pets: Is That PAWsible?

April 19, 2022 | Expires April 19, 2023

Pet Insurance is currently a small part of the insurance industry. But with premium growth averaging 24.2 percent per year from 2016 to 2020, it's no wonder it continues to draw interest from insurers and private equity firms. This session will cover the current state of the pet insurance market, how coverage is being offered in the marketplace today, and where it may go in the future. The presenters will also discuss the proposed NAIC model law and the unique regulatory requirements applicable for these products that fall under the property/casualty insurance umbrella.

NAMIC Virtual Event

Trends in Class Action Litigation

April 18, 2022 | Expires April 18, 2023

Class actions against insurers are on the rise from those related to premiums charged to insureds during the pandemic to total-loss claims and many other areas. During this session, speakers Laura Gregory and Dan Cotter will discuss trends in class action litigation and insurance and how NAMIC members can navigate this growing exposure.

NAMIC Virtual Event

What To Ask: Learn What Customers Need But Don't Tell You

April 14, 2022 | Expires April 14, 2023

Surveys, questionnaires, and polls can help you learn about what a customer supposedly thinks at a moment in time, but they are not effective at helping you predict intent and behavior because they lack context. We need to move beyond the old school methodologies and start shifting our own understanding of customers context, behaviors, and perceptions to reveal previously unseen opportunities for innovation. Attend this session to learn more and start changing the way you think about your customers – and your company's future – today.

NAMIC Virtual Event

Human Resources Summit

April 13, 2022 | Expires December 31, 2022

This virtual summit delves into human resources operational issues and is designed for HR professionals or anyone in the insurance industry whose duties include talent management, recruitment, or other people-related operations.

NAMIC Virtual Event

Take Control of Your Inbox, Don't Let It Control You!

April 12, 2022 | Expires April 12, 2023

Stop the highly reactionary behavior that has become the norm. CTC Productivity's exclusive email-, task-, and time-management presentation will provide the tools needed to take control of your inbox, eliminate unnecessary interruptions, and stay focused on your top priorities. Attendees can expect to learn best practices to share with others and to leave with a list of action items. They'll also learn how to leverage your phone for effective email and task management.

NAMIC Virtual Event

Cybersecurity

April 07, 2022 | Expires April 07, 2023

This webinar will teach you what ransomware is, why ransomware is harmful and the best practices you can implement to avoid ransomware attacks.

NAMIC Virtual Event

Outlook on the Property/Casualty Industry

April 05, 2022 | Expires April 05, 2023

This session will provide an overall economic outlook of the property/casualty insurance industry. This session will include a high-level look at industry trends and disrupters. The always-popular Robert Hartwig, Ph.D., will provide important insights that will help you manage your company’s risk.

NAMIC Virtual Event

Commercial and Personal Lines Seminar

March 23, 2022 | Expires December 31, 2022

This annual three–day event gathers commercial and personal lines underwriting, product development, and workers compensation professionals for sessions focused on everything from foundational underwriting topics to industry trends and soft skill development. Attend this seminar to learn, network, and grow as a underwriting professional.

NAMIC Virtual Event

FMDC Webinar | Update on the Current Economic Environment

March 17, 2022 | Expires March 17, 2025

This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

Claims Conference

March 01, 2022 | Expires December 31, 2022

Learn about the latest issues facing claims department leadership at this interactive conference. Designed to educate, inspire, and equip mutual insurance company claims professionals to tackle the challenges of claims management.

NAMIC Virtual Event

FMDC Webinar | Directors and Officers Liability

February 24, 2022 | Expires February 24, 2025

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

Big Easy Injury: Anatomy of a Staged Trucking Accident Ring

February 15, 2022 | Expires February 15, 2025

Join New Orleans, Louisiana-based defense attorney Nick Arnold as he deconstructs an extensive staged trucking accident ring spanning four years and hundreds of lawsuits. Nick will explore the origin of the staged accidents and the growing number of plaintiffs firms involved. He will explain how insurers' and defense firms' collaboration worked to expose the scheme as well as the status of indictments, guilty pleas, and the expected downfall of attorneys who have not yet cooperated with the FBI's investigation.

NAMIC Virtual Event

FMDC Webinar | Cyber Exposures For Farm Mutuals

January 20, 2022 | Expires January 20, 2025

This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

FMDC Webinar | Maximizing Your NAMIC Membership

December 16, 2021 | Expires December 16, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

FMDC | The What, When and How of an Inspection Program

November 18, 2021 | Expires November 18, 2024

This session qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

FMDC Webinar | The Board's Role In Planning For And Executing A Leadership Change

October 21, 2021 | Expires October 21, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

FMDC Webinar | Financial Bootcamp For Directors Of Farm Mutuals

September 16, 2021 | Expires September 16, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

FMDC Webinar | How To Adapt and Grow A Small Mutual In Today's Insurance Climate

August 19, 2021 | Expires August 19, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

NAMIC Virtual Event

Burn Cell Demonstration - Claims Conference

August 05, 2021

NAMIC partnered with Valencia College Fire Rescue Institute to take a deep dive into a live burn cell demonstration and its aftermath. This on demand video recording offers participants the opportunity to observe fire from inception to extinguishment and witness burn times, all within a controlled environment. The demonstration will highlight the effects a fire-suppression system has on a home office environment and will also incorporate a lithium battery potential failure demonstration. Participants will also get a close-up look at each burn cell following extinguishment and observe how the fire affects the structure and contents.

NAMIC Virtual Event

Farm Learning Lab – Agricultural Risk Inspection School

August 05, 2021

NAMIC partnered with Dull’s Tree Farm and Pumpkin Patch, a family-owned-and-operated farm located in Boone County, Indiana for the 2021 Farm Learning Lab. This on demand recording walks attendees through a virtual risk inspection of the farm, which began as an operation focused on growing soybeans, corn, and wheat. Through the generations, the family has expanded its offerings and has become an agritourism destination. The virtual walkthrough highlights core loss control risks along with some of the agritourism features that make this property unique.

NAMIC Virtual Event

411 Webinar | Nasdaq Boardvantage® Demonstration Session

July 27, 2021 | Expires July 27, 2024

Need a solution to help run board meetings, organize and share materials with directors, and document board activities in a secure online environment? Join Jason Martinez from Nasdaq Boardvantage® for a demonstration of the company's board portal platform. You will also have an opportunity to ask questions about managing your board operations.

NAMIC Virtual Event

FMDC Webinar | COVID-19 Update: Lessons Learned From 2020

July 20, 2021 | Expires July 20, 2024

This session qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

FMDC Webinar | Capital Management From a Director's Perspective

June 17, 2021 | Expires June 17, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

NAMIC Virtual Event

FMDC Webinar | EMERGING TRENDS IN REINSURANCE

May 12, 2021 | Expires May 12, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

NAMIC Virtual Event

FMDC Webinar | Emerging Issues For Boards Of Farm Mutuals

April 15, 2021 | Expires April 15, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

FMDC Webinar | MARKETING IDEAS FOR YOUR FARM MUTUAL

February 25, 2021 | Expires March 25, 2024

This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

FMDC Webinar | UNDERSTANDING THE AUDIT FUNCTION

December 10, 2020 | Expires December 10, 2023

This course will dive deep into the audit function in the mutual insurance industry and issues companies may face. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

411 Webinar | SHOWCASING NAMIC'S RESOURCE CENTERS

December 10, 2020 | Expires December 10, 2023

Join NAMIC's Geoff Baker and Brian Snyder as they provide a brief tour of NAMIC's online resource centers, which offer a wealth of industry-related information for members. The webinar will focus on one of NAMIC'S newest addition: the Cybersecurity Resource Center. Desiree Khoury of Tokio Marine also will share thoughts on how insurers can protect themselves from ransomware and business email compromise.

NAMIC Virtual Event

FMDC Webinar | CLAIMS

November 12, 2020 | Expires November 12, 2023

This course will provide a high-level overview of the claims and adjusting process. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

Compliance Webinar | Predictive Models – Preparing for Regulatory Review and Recent Trends

October 15, 2020 | Expires October 15, 2023

The regulatory environment is evolving in its oversight of predictive models in insurance. As the use of predictive analytics continues to grow within the industry, preparing for regulatory review is integral to the success of your insurance program. This webinar will discuss common supporting documents needed for regulatory review of predictive models as well as recent trends in predictive analytics.

NAMIC Virtual Event

FMDC Webinar | SMALL COMPANY CONFLICT OF INTEREST

October 08, 2020 | Expires October 08, 2023

This course will provide an understanding of potential conflicts of interest and what effect they may have on a mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

FMDC Webinar | FINANCIAL IMPLICATIONS OF RETIREMENT PLANS

September 10, 2020 | Expires September 10, 2023

This course will provide an understanding of the impact that different types of retirement plans can have on a small mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

FMDC Webinar | UNDERWRITING

August 13, 2020 | Expires August 13, 2023

This course will provide a high-level overview of the underwriting process. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

Workers' Compensation: Cost Containment Strategies

August 06, 2020 | Expires August 06, 2023

While third-party actions provide little control over costs incurred by an injured party, workers' compensation laws provide a host of procedures that can reduce medical costs and reduce indemnity benefits. This session will explore cost-containment strategies that can be used to reduce medical costs and the costs of indemnity in workers' compensation claims.

NAMIC Virtual Event

FMDC Webinar | COVID-19 AND THE IMPACT ON BOARD GOVERNANCE

July 29, 2020 | Expires July 29, 2023

This session will provide an understanding of the impact of COVID-19 on board responsibilities. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

FMDC Webinar | CORPORATE GOVERNANCE ANNUAL DISCLOSURE

July 07, 2020 | Expires July 07, 2023

This course will dive deep into CGAD and its implications in the mutual insurance industry. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

FMDC Webinar | INSURANCE-SPECIFIC PERFORMANCE METRICS

June 11, 2020 | Expires June 11, 2023

This course will provide insight into industry performance metrics to help board members understand the numbers behind financial and operational performance. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

FMDC Webinar | STRATEGIC PLAN IMPLEMENTATION

May 14, 2020 | Expires May 14, 2023

This course will examine methods to keep strategic planning moving forward. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

FMDC Webinar | CYBER RISK

April 09, 2020 | Expires April 09, 2023

This course will explore the role of the board regarding oversight of a company's readiness for a cyber breach. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

FMDC Webinar | FINANCIAL STATEMENT ANALYSIS

March 12, 2020 | Expires March 12, 2023

This course will dive deep into how to read, understand, and analyze the financial statements necessary to run a successful mutual insurance company. This webinar qualifies for one FMDC elective or maintenance credit in the Finance & Accounting module.

NAMIC Virtual Event

FMDC Webinar | INSURANCE REGULATORY ENVIRONMENT

February 13, 2020 | Expires January 15, 2023

This course will provide an understanding of the current legislative and regulatory arenas as they relate to the mutual insurance industry. This webinar qualifies for one FMDC elective or maintenance credit in the Operations & Insurance module.

NAMIC Virtual Event

A VISION FOR 2020 CYBERSECURITY COMPLIANCE FOR THE NEW YEAR

January 13, 2020 | Expires January 13, 2023

Insurers have long been a critical component of our country's financial services industry. And like other sectors of the industry, insurers recently have become increasingly dependent on technology and electronic data, including highly sensitive business and consumer data. For obvious reasons, insurers are at increased risk of cyber-attacks, data breach, and other cyber mishaps. Given the seriousness of these risks to the US economy and individual consumers, regulators and law makers – beginning with the New York State Department of Financial Services – are now zeroing in on the insurance industry's cyber security practices and procedures. This webinar discusses the current state of cyber laws and regulations impacting the insurance sector and provide practical advice on achieving compliance and mitigating cyber risks.

NAMIC Virtual Event

FMDC Webinar | BOARD MEETING PROCEDURES

January 15, 2020 | Expires January 15, 2023

This course will provide an overview of the procedures needed to hold a proper board meeting. This webinar qualifies for one FMDC elective or maintenance credit in the Management module.

NAMIC Virtual Event

THE CALIFORNIA CONSUMER PRIVACY ACT: EXAMINING THE EXEMPTIONS, PROPOSED REGULATIONS, AND COMPLIANCE ISSUES FOR INSURANCE COMPANIES

January 13, 2020 | Expires January 13, 2023

It is here. The California Consumer Privacy Act (CCPA) went into effect on January 1, 2020. The most comprehensive privacy legislation to date in the United States imposes robust obligations on businesses across the country who collect information from California consumers. While the effective date of the CCPA is here, the law continues to evolve meaning that compliance efforts for businesses are far from over.

NAMIC Virtual Event

FMDC Webinar | CORE: ENTERPRISE RISK MANAGEMENT AND EVALUATING COMPANY GROWTH

January 01, 2020 | Expires January 01, 2023

This course will provide a high-level focus on the board's role in managing risk and evaluating growth. By the end of this course, attendees will have a basic understanding of enterprise risk management (definition of enterprise risk management; how to identify and measure risk exposure; risk profile; impact of HR and employment practices on company's risk, etc.) and evaluating company growth (board's role in evaluating growth and setting growth policy; geographic risk concentration; growth impact on surplus, etc.). This webinar qualifies for one core credit in the Operations & Insurance module and is required for those working toward the FMDC designation.