February 20-22, 2024 | Denver


The NAMIC Claims Conference offers presentations and discussions on relevant, meaningful and diverse topics. The presenters are very qualified and insightful. The conference offers attendees the opportunity to learn more about the industry, current trends, and claim handling.

Assistant Vice President, Claims
Auto-Owners Insurance Company

Agenda subject to change without notice. All times listed are in Mountain Time.

Tuesday, February 20, 2024 (In MST)
8:00 AM - 1:15 PM

Optional Activity: Snow Tubing

Discover the best snow tubing in Colorado at Winter Park! Get ready for an adventure that everyone will enjoy. The tube hill features multiple lanes, exciting banked curves and a covered conveyor lift ride back to the top. The cost of this activity includes transportation, boxed breakfast and lunch, and tubing for an hour and a half. This activity is outdoors in the snow, so we recommend dressing for the environment!

10:00 AM - 1:00 PM

Exhibitor Set Up

*Please note that set up is only open to exhibitors

10:00 AM - 6:30 PM

Registration and Event Information Desk | Tuesday

The Registration and Event Information Desk is the main hub for conference information and badge pick-up. NAMIC staff are on hand to welcome you and answer any questions you have throughout the conference.

1:30 PM - 6:30 PM

Exhibit Hall Open | Tuesday

2:00 PM - 3:00 PM

NAMIC Welcome and Keynote Address: Riding the Wave: Emerging Claims Issues and Challenges

This presentation will explore insights into the challenging – and ever-evolving – landscape of insurance claims. The session will focus on hot topics and emerging issues that have and will impact the claims environment, including catastrophe frequency and severity, climate change, nuclear verdicts, social inflation, troubling jurisdictions, biometric information, and mass tort litigation.

Glenn Frankel
Senior Vice President, Head of North America P&C Claims
Gen Re

3:00 PM - 3:30 PM

Networking Break | 3:00 p.m.

Please join us in the North and South Convention Lobby to chat with fellow attendees, grab a bite to eat, and stretch your legs.

3:30 PM - 4:30 PM

General Session: Recognizing and Dealing With Stress and Trauma in the Insurance Workplace

It’s not always the apparent issues that disrupt our balance, wellness, competitive edge, and performance; it is often the unseen or forgotten events that build over time. Couple these with the stress of rising claims, highly distressed customers, CAT deployments, traumatic events, and family issues and these cumulative events rob us of sleep, energy, focus, and concentration, and have negative impacts on our relationships with families and customers.

During this session, Raymond Shelton, Ph.D., will address the stress impacting our lives and the lives of our families, colleagues, and customers. He will further discuss the role of leadership in recognizing and assisting staff members facing highly stressful events. How do you restore balance and overall wellness? How can you sharpen your competitive edge and improve your relationships with family, friends, and those you serve? What do you need right now to improve your quality of life in this unbalanced world? Raymond will focus on these questions and their answers during this thought-provoking presentation.

4:30 PM - 5:15 PM

Peer-to-Peer Roundtable Discussions

5:15 PM - 6:30 PM

Networking Reception

5:45 PM - 10:00 PM

Optional Activity: Colorado Avalanche – NHL Game

Take in a professional hockey game in the heart of downtown Denver as the Colorado Avalanche take on the Vancouver Canucks. The cost of this activity includes transportation, one ticket, an all-you-can-eat appetizer buffet, and a drink ticket.

Wednesday, February 21, 2024 (In MST)
7:00 AM - 9:00 AM

Breakfast | Wednesday

Join fellow attendees for fellowship and a hot breakfast before sessions kick off for the day. Grab a cup of coffee and get charged up for a full day of educational sessions.

7:00 AM - 3:15 PM

Exhibit Hall Open | Wednesday

7:00 AM - 3:45 PM

Registration and Event Information Desk | Wednesday

NAMIC staff are on hand to welcome you and answer any questions you have throughout the conference.

9:00 AM - 9:45 AM

A. Insurtech Fastpitch

In the face of rising inflation, continued supply chain issues, a potential recession on the horizon, and higher expectations from customers than ever before, insurers are being forced to quickly adapt to a new normal. This session will provide attendees with an opportunity to hear from a variety of insurtech companies about they can harness new technology, leverage new data, and accelerate their digital transformation. Attendees will have the chance to ask questions during the session and meet with vendors one-on-one afterwards if they would like to learn more.

9:00 AM - 9:45 AM

B. High-Level Property CAT Overview: What the Market Has Seen and Where It’s Heading

This session will be a high-level discussion of property natural catastrophe trends from the reinsurance viewpoint. The discussion topics will include increasing frequency and severity, climate change, and new claims technologies being used to better respond to escalating events.

Chris Carpenter
Vice President, Claims Expert
Swiss Re

9:45 AM - 10:15 AM

Networking Break | 9:45 a.m.

Please join us in the North and South Convention Lobby to chat with fellow attendees, grab a bite to eat, and stretch your legs.

10:15 AM - 11:00 AM

A. Mitigating the Impacts of Social Inflation

During this session, Ernst & Young’s claims transformation and legal forensics team will provide an overview and lead a discussion about the evolution of social inflation, including how modern drivers such as societal views, public opinion, third-party litigation funding, and nuclear verdicts will continue to be problems for insurers and policyholders. The EY team will also provide points of view on how insurers can mitigate the impacts of social inflation.

Chandan Sarkar
Ernst & Young

Michael Curcio
Senior Manager, Claims Transformation
Ernst & Young

10:15 AM - 11:00 AM

B. Handling a Large Property Loss

Richard Woolf
Baker Sterchi Cowden & Rice

Joshua Davis
Baker Sterchi Cowden & Rice LLC

11:00 AM - 12:30 PM


A hot lunch buffet is available for attendees to sit and mingle over the lunch break. Attendees are welcome to come and go at their convenience.

12:30 PM - 1:30 PM

General Session: Industry Economic Outlook

1:30 PM - 2:00 PM

Networking Break | 1:30 p.m.

Please join us in the North and South Convention Lobby to chat with fellow attendees, grab a bite to eat, and stretch your legs.

2:00 PM - 2:45 PM

A. Navigating the AI Future of Claims and Effectively Deploying Generative AI

With all the buzz around AI, it can be hard to understand what this tangibly means for the industry and for Claims, specifically, today, and where things are headed tomorrow. How do we make sense of the risks, regulations and ethics of it all, and find a path ahead that fits with our values as mutual insurers? Learn the potential of AI and how it can enhance and shape our industry, while also recognizing the complexities of the path ahead and how to navigate effectively will be critical to any carrier looking not just survive, but thrive in a changed industry.

This session will also dive into how Generative AI is rapidly becoming a key technology to improve quality, consistency and speed of Claims processing by automating processes that deal with unstructured data. While the benefits of Generative AI in Claims are significant, they also pose equally significant challenges in the form of security, data privacy and misinformation. Not to mention the huge financial and operational lift to adopt and deploy these tools into a Claims operation – a heavily regulated, complex environment.

Bryan Falchuk
President & CEO

John Cottongim
Chief Technology Officer
Roots Automation

2:00 PM - 2:45 PM

B. The Changing Vehicle Fleet and Its Impact on Safety and Insurance

The U.S. vehicle fleet has undergone radical transformations the last 30 years. Vehicles are more crashworthy than ever and increasingly equipped with technologies to enable partial driving automation and prevent crashes. However, they are also more powerful, pricey, and complex to repair. Additionally, as consumer tastes have changed, the types of vehicles in the fleet have evolved, and alternatives to naturally aspirated gasoline engines like electric vehicles are increasing in popularity. Join this session to learn how these changes are associated with shifts in claims frequency and severity.

Kay Wakeman
Director of Insurance Outreach
Insurance Institute for Highway Safety and the Highway Loss Data Institute

2:45 PM - 3:15 PM

Networking Break | 2:45 p.m.

Please join us in the North and South Convention Lobby to chat with fellow attendees, grab a bite to eat, and stretch your legs.

3:15 PM - 4:00 PM

A. Fraud in CAT Claims – What the Hail is Going On?

Weather-related catastrophe claims have been a hotbed for fraud and other abuses of the claims process. But fraud no longer means simply fabricated damage; today’s fraud schemes are varied and complex. They include grossly inflated estimates, fabricated invoices, repeat claims for the same damage, claims process manipulation, abuse of the appraisal process, and contractor/public adjuster kickbacks. This session will explore the common fraud schemes taking place in weather-related CAT claims and provide best practice recommendations to address these abuses.

Steven Badger
Zelle LLP

3:15 PM - 4:00 PM

B. Best Practices Claim Handling to Avoid Bad Faith Lawsuits

Tracee Allen
Senior Litigation Examiner
NAMIC Insurance Company, Inc.

4:00 PM - 6:45 PM

Optional Activity: Great Divide Brewery Tour

Great Divide Brewery has become one of the most decorated breweries in America since its founding in 1994. Enjoy a VIP tour of Great Divide’s original brewing facility in the Ballpark neighborhood of Denver. The cost of this activity includes transportation, the facility tour, a beer to enjoy during the tour, and a guided tasting of three beers.

Thursday, February 22, 2024 (In MST)
7:00 AM - 9:00 AM

Breakfast | Thursday

Network with fellow attendees over a hot breakfast before the final day of the conference.

7:00 AM - 11:00 AM

Registration and Event Information Desk | Thursday

NAMIC staff are on hand to welcome you and answer any questions you have throughout the conference.

7:00 AM - 11:00 AM

Exhibit Hall Open | Thursday

9:00 AM - 9:45 AM

General Session: Capitol Hill Legislative Update

Armed with knowledge from more than two decades in the inner workings of Washington’s political circles, Jimi Grande, NAMIC’s senior vice president of federal and political affairs, will share an update on NAMIC’s current advocacy efforts in the nation’s capital and provide a sneak peek of the upcoming 2024 elections.

9:45 AM - 10:15 AM

Networking Break | Thursday

Please join us in the North and South Convention Lobby to chat with fellow attendees, grab a bite to eat, and stretch your legs.

10:15 AM - 11:00 AM

Closing Session: Revisiting Build Your Bench

When Rick Ainsworth spoke about building your bench and [succession] planning “in a brave new world” at the 2019 Claims Conference, none of us had any idea what kind of new world was ahead of us. Where do we stand five years later? Have you identified your next level of trailblazers? Are they trained to handle pressure? Can they steward your organization through transition and protect the culture at the same time? During this interactive session, Rick will revisit the framework for identifying, recruiting, and developing the next level of talent presented at the 2019 conference. He will also talk about the changes that have – or have not – occurred and where we must go moving forward.

Rick Ainsworth
Senior Consultant
Equis Consulting


Kim Bates
Member Concierge – Member Experience



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