Feb 11 - 13, 2020 | Amelia Island, Fla.


It was good to hear that other insurers experience the same frustrations and issues that we encounter.

Laurie Parsons
Director of Claims
Associated Industries of Massachusetts Mutual Insurance Company

The agenda details will be announced soon. For planning purposes, the following is the conference timeline. Please note that this subject to change.:

Make Sure Your Travel Plans Include the Going Home Shuttle!
We are pleased to provide complimentary coach bus service to the Jacksonville International Airport after the conclusion of the conference on February 13, 2020. See the full details within the Thursday schedule below!

Tuesday, February 11, 2020
7:00 a.m. - 6:15 p.m.

Event Information Desk
Badge and Materials Pick-Up

7:00 a.m. - 12:00 p.m.

Optional Activity: Golf
Details to be Announced

7:00 a.m. - 12:00 p.m.

Explore and Enjoy
The Omni Amelia Island Plantation Resort has plenty to offer every kind of traveler, whether you are seeking tranquility, adventure, or knowledge. Attendees are invited to use this time to explore the numerous resort activities and enjoy the island environment before the conference kick off. More details to be announced.

7:30 a.m. - 12:00 p.m.

Optional Activity: Off Site Experiential Learning | Topic to be Announced
Join your peers as you learn through seeing and experiencing. This is the newest offering at the conference and it truly sets a NAMIC Claims Conference apart. The attendees who participated in 2019 loved this session!

Join your peers, as go out into the local area and learn about a facet of claims management, liability risks, customer service, or risk management. The activity it still being planned, so check back for the details. But, be sure to plan your travel to participate in this unique and valuable offering.

8:00 a.m. - 1:00 p.m.

Exhibitor Set Up

1:00 - 2:30 p.m.

Welcome and Keynote Address

2:30 - 3:30 p.m.

Networking Break and Grand Opening of the Exhibit Hall

3:30 - 5:30 p.m.

Peer-to-Peer Learning | Roundtable Discussions

5:30 – 6:30 p.m.

Networking Reception

6:30 p.m.

Conference Adjourns for the Day

7:00 p.m.

Optional Activity to be announced

Wednesday, February 12, 2020
7:30 a.m. - 3:15 p.m.

Event Information Desk

7:30 - 8:30 a.m.

Networking Breakfast

8:30 - 9:30 a.m.

Educational Sessions

9:30 - 10:15 a.m.

Networking Break

10:15 - 11:15 a.m.

Educational Sessions

11:15 a.m. - 12:45 p.m.


12:45 - 1:45 p.m.

Educational Sessions

1:45 - 2:15 p.m.

Dessert Reception

2:15 - 5:00 p.m.

Exhibit Hall Closes and Exhibitors Dismantle

2:15 - 3:15 p.m.

Educational Sessions

3:15 p.m.

Conference Adjourns for the Day

5:00 p.m.

Optional Activity to be announced

Thursday, February 13, 2020
8:00 - 11:30 a.m.

Event Information Desk

8:00 - 9:00 a.m.


9:00 - 10:15 a.m.

General Session

10:15 - 10:30 a.m.

Networking Break

10:30 - 11:30 a.m.

Closing Session

11:30 a.m.

Conference Concludes

12:00 p.m.

Going Home Shuttle Departure
Finish the conference on a high note and let us take the stress out of getting back to the Jacksonville International Airport! We are pleased to provide complimentary coach bus service to the airport after the conclusion of the conference. Departure is estimated at 12:00 p.m. and estimated arrival at the airport will be 1:00 p.m. Be sure to plan your flight with this timing in mind!

The service is open to all registered attendees and registered guests/travel companions. Service can be purchased for unregistered guests/travel companions (those without a conference badge). Pre-registration is required. Please sign up for the shuttle when you register for the conference.

The NAMIC Claims Conference offers presentations and discussions on relevant, meaningful and diverse topics. The presenters are very qualified and insightful. The conference offers attendees the opportunity to learn more about the industry, current trends, and claim handling.

Jake Block
Assistant Vice President, Claims
Auto-Owners Insurance Company


Julie Bacher
Customer Service Coordinator



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