A core challenge Jewelers Mutual addressed was reducing claims authorization time while handling complex cases. Since May 2023, the average days to authorize claims have remained below 30 days, despite an increase in claims volume. Facilitating $100+ million back to the jewelry industry and 30,000 customer returns for claim-related repairs.

Portage Mutual implemented ProNavigator, an AI- powered knowledge management platform for insurers to improve its underwriting operations and streamline information.
West Bend's EZ•Upload initiative transformed its quoting platform by streamlining commercial business submissions through automation and data integration, significantly reducing processing times. This technology enhanced efficiency and user experience, ultimately prioritizing policyholder protection through agent expertise.