The VALUE program, implemented within Farm Bureau Financial Services' Corporate Services, fosters a high-performing culture by creating 5 employee-led teams to drive process improvements with supervisor guidance, leading to greater employee empowerment.
GuideOne creatively partnered with Bain Capital Insurance to form The Mutual Group (TMG), securing necessary capital and operational support while successfully preserving its mutual structure and long- term viability.
RYZE and GuideOne partnered to deploy RYZEQAi, an AI-powered quality assurance tool that leverages machine learning to automate claims review, resulting in higher audit scores, streamlined processes, and measurable cost and time savings.
In response to employee feedback, Harford Mutual’s marketing department launched "News in 90," a bi- weekly, 90-second video series delivering concise company updates to over 250 employees, to improve information dissemination and engagement.
A core challenge Jewelers Mutual addressed was reducing claims authorization time while handling complex cases. Since May 2023, the average days to authorize claims have remained below 30 days, despite an increase in claims volume. Facilitating $100+ million back to the jewelry industry and 30,000 customer returns for claim-related repairs.
LWCC launched their Innovation Team which focuses on empowering employees to drive change via initiatives categorized as Evolve (building an innovation culture), Optimize (improving core business), and Explore (pushing future boundaries).
Merchants Insurance Group launched a 2-year Leadership Development Program to cultivate future leaders and ensure succession planning. The program offers individualized development plans, training, mentoring, and exposure to senior leadership to accelerate their careers and contributions.
Ohio Mutual implemented a multi-year, enterprise- wide CRM solution that enhances customer interactions, improves loyalty and retention, and enables an industry-leading customer experience through comprehensive data management and accessible interaction records.
Portage Mutual implemented ProNavigator, an AI- powered knowledge management platform for insurers to improve its underwriting operations and streamline information.
The Andover Companies developed 16 custom GPT- based AI tools for property insurance, enhancing efficiency and creativity in idea generation, evaluation, and implementation.
West Bend's EZ•Upload initiative transformed its quoting platform by streamlining commercial business submissions through automation and data integration, significantly reducing processing times. This technology enhanced efficiency and user experience, ultimately prioritizing policyholder protection through agent expertise.