Leading Through Uncertainty: How Claims, Call Center, and IT Operations Leaders Are Facing the Future

What are the biggest challenges keeping leaders of insurance claims, call centers, and print and mail communications up at night? How prepared do they feel to field the challenges facing the industry? And what about artificial intelligence? This session will share insights from Covenir’s recent 2025 Insurance Operations Manager Trends Report and explore implications. The research uncovers what industry leaders are saying about their priorities, concerns, and expectations for optimal organization management to ensure exceptional policyholder experiences now and in the future.