Instant Claims, Lasting Loyalty: How Instant Payments Transform P/C Payouts

Approved claim payouts are often a critical touchpoint in the insurance experience — and speed matters. Innovative instant payment solutions are hitting the mainstream and can help carriers overcome long-standing challenges in disbursement and customer satisfaction. Join the Federal Reserve for a session on how instant payments can transform payments experiences for the property and casualty insurance sector. This discussion will focus on the current status of the FedNow Service, the practical impact instant payments can have, and why building instant payments into your process can drive satisfaction and loyalty without compromising efficiency. We’ll examine market research on consumer and corporate expectations for faster payments, highlight practical use cases in the insurance sector with particular focus on claims, and discuss why integrating instant payments into your process can drive loyalty and operational efficiency. Attendees will leave with actionable insights on how immediate access to funds can support common claims scenarios and shape the future of insurance.