Claims Quality in an AI World: How to Move Beyond Sample-Based QA

This session will examine how artificial intelligence is reshaping claims handling and compliance — from claimants and plaintiff attorneys using AI to scrutinize adjuster actions, to why traditional sample-based QA, reviewing three to five files per adjuster, is no longer enough.

Attendees will learn how to leverage AI to evaluate claims quality across all open files, build automated compliance frameworks, identify leakage and subrogation opportunities earlier, and take practical steps to modernize their QA programs — with takeaways from carriers already making the shift.