Current Openings

The National Association of Mutual Insurance Companies (NAMIC) has a new opportunity for a Director – Advocacy Communications in our Public Affairs Department. This position will provide strategic direction and services to promote and increase awareness of NAMIC advocacy activities and brand through proactive media engagement in a multitude of states including social, digital and print.

Essential functions of the position include:

• Collaborates to develop and execute yearly media engagement strategy that supports policy and state advocacy priorities.
• Build NAMIC reputation among policy-oriented media and across all communications platforms.
• Creates opportunities with the press for NAMIC to achieve increased media coverage of its activities, and its positions on public policy matters affecting the property/casualty insurance industry.
• Creates and maintains media engagement plans for numerous states, acts as media liaison to Regional Vice Presidents, helps coordinate media awareness of testimony or bill engagement.
• Creates video or copy content for placement in various communication channels.
• Writes and/or edits advocacy communications including press releases, white papers, special reports, weekly advocacy updates, and other materials as appropriate.
• Generates original advocacy-related articles for IN Magazine.
• Supports and helps shape and deploy NAMIC social media plan by identifying and developing appropriate advocacy content.
• Counsels government affairs issue experts on key messaging and response to reporter inquiries on insurance-related topics.
• Develops and manages relationships with key media to secure and encourage coverage of NAMIC positions in mainstream media, trade press, and online on advocacy issues and activity.
• Generates weekly updates to senior leadership and provides website content, including writing, reviewing and editing new content related to advocacy communications.
• Manages Action Alert grassroots activation systems and grassroots advocacy campaigns.

Qualifications include:

• Bachelor’s degree in relevant field.
• Minimum five years of experience in public relations, with emphasis on media relations, particularly with regard to policy issues and issue advocacy.
• Issue or political campaign experience preferred.
• Prior experience in understanding and articulating complex issues both verbally and in writing.
• Prior experience and proven ability to work on tight deadline with fast turnaround of clean documents and assignments as needed.
• Knowledge of the insurance industry.
• Experience working in legislative and regulatory processes at the state and federal level.
• Experience working for a trade association, advocacy group, or government official highly preferred.
• Ability to successfully pass a criminal background check and must possess an acceptable MVR.

NAMIC is proud to have been selected as one of the Best Places to Work! We offer an excellent compensation and benefits package with this full-time position. Benefits include access to group medical, dental and vision; a matched 401(k) plan; one paid day each year to volunteer with the charity of your choice; generous paid vacation; and more! We have a friendly yet professional work atmosphere where everyone enjoys working hard for the good of our members.

NAMIC is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Apply Now

NAMIC Insurance Company (NAMICO), NAMIC’s in-house professional liability insurance company, has a new opportunity for an Senior Underwriter at our Indianapolis location. Reporting to the VP – Underwriting & Chief Underwriting Officer, this full-time position will review, evaluate and analyze exposures and coverages in the Professional Liability, Directors & Officers, Cyber Liability, Employment Practices Liability, Trustee & Fiduciary Liability, and Agents Errors & Omissions programs that require independent analysis and exercise of judgment on moderate and complex technical risks.

Essential functions of the position include:

• Receives, analyzes and interprets insurance applications/submission information in conformance with the underwriting rules and guidelines established by the Company, its reinsurers and its servicing carriers.
• Determines premiums, limits, deductibles, retentions, endorsements, and identify alternatives and prepare quotes within underwriting authority. Submits quotes outside of authority level to a referral underwriter; accepts or rejects applications.
• Documents underwriting files, as appropriate.
• Communicates with agency personnel regarding status of applications, requests and gathers additional information; prepares specific wording to endorsements as needed and subject to approval of Product Development team.
• Reviews, evaluates and analyzes files to ensure or determine potential loss exposures as related to premiums, reviews account loss ratio, notes changes to policy and determines action at renewal and communicates applicable action to NIA.
• Works effectively with other NAMIC departments as needed to properly address the needs of our insureds/NAMIC members.
• Reviews claim reports and documents the progress of claims in underwriting notes at each renewal.
• Negotiates and binds facultative reinsurance agreements within authority level.
• Manage the profitability, growth, and retention of an assigned book of business.
• Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability.

Qualifications include:

• High school diploma or equivalent is required.
• Associate degree or business experience equivalent is preferred.
• Experience in interpreting and applying underwriting procedures/policies within delegated area of authority preferred.
• Financial analysis and risk assessment experience.
• RPLU designation recommended.
• Prefer three years of insurance experience, preferably in Professional Liability.
• Prefer thorough knowledge of policy contracts and rating.

NAMIC/NAMICO is proud to have been selected as one of the Best Places to Work in Indiana! We offer an excellent compensation and benefits package with this full-time position. Benefits include access to group medical, dental and vision; a matched 401(k) plan; one paid day each year to volunteer with the charity of your choice; generous paid vacation; and more! We have a friendly yet professional work atmosphere where everyone enjoys working hard for the good of our members.

NAMIC/NAMICO is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Apply Now

The National Association of Mutual Insurance Companies - Insurance Company (NAMICO) has a new opportunity for a Data Solutions Manager in our Data Department. The Data Solutions Manager oversees and optimizes technical integration between NAMICO’s core systems (Insuresoft/Diamond) to ensure secure, accurate data flow and seamless operations. This role coordinates with internal teams and vendors to implement, document, and improve software systems in support of organizational goals.

Essential functions of the position include:

• Serve as the main point of contact for staff regarding issues with the Insuresoft Diamond (Diamond) system.
• Submit and track trouble tickets to ensure issues are addressed promptly.
• Serves as the main point of contact with Insuresoft on functional requirements and managing deliverables.
• Make configuration changes within the application as they pertain to business operations.
• Coordinate communication between department heads to ensure that everyone is in alignment when changes are requested that affect business decisions.
• Manage and maintain database environments, including performance monitoring, security, backups, migrations, and ongoing optimization.
• Support application and system integrations by troubleshooting issues, writing and optimizing queries/scripts, and partnering with development teams.
• Lead cross‑departmental software and integration projects, including planning, requirements gathering, vendor coordination, testing, and delivery.
• Ensure system reliability, scalability, disaster recovery readiness, and compliance with data governance and security standards.
• Maintain integration governance, data mapping, configuration logic, and standardized documentation to support adoption and auditability.
• Serve as the primary system project contact for NAMICO and NIA departments, providing dashboards, status updates, risk assessments, and leadership communications.
• Drive continuous improvement through evaluation of workflows, automation opportunities, testing coordination, issue tracking, training, and documentation.
• Manages change request process.
• Performs other duties and projects as assigned.

Qualifications include:

• Bachelor’s degree in a related field.
• 3+ years of experience managing technology or software integration projects
• Proven experience as a database administrator with hands-on experience
• Strong troubleshooting skills and ability to deep dive into technical problems
• Solid understanding of database theory, architecture, data mapping, data governance and performance tuning techniques.
• Understanding of property/casualty insurance, information technology and business analysis fields.
• Proven ability to plan and deliver cross-departmental technical projects on time.
• Excellent communication and collaboration skills with technical and non-technical stakeholders.
• Familiarity with Insurance policy administration systems (PAS).
• Ability to successfully pass a criminal background check and must possess an acceptable MVR.

Preferred:

• Experience with Insuresoft/Diamond Software
• Experience with MS Dynamics 365
• Experience with Microsoft product suite and project management tools
• Experience with tools to support integration monitoring, automation, system connectivity, and data validation.
• Experience in insurance company or agency IT operations management

NAMIC is proud to have been selected as one of the Best Places to Work! We offer an excellent compensation and benefits package with this full-time position. Benefits include access to group medical, dental and vision; a matched 401(k) plan; one paid day each year to volunteer with the charity of your choice; generous paid vacation; and more! We have a friendly yet professional work atmosphere where everyone enjoys working hard for the good of our members.

NAMIC is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Apply Now

The National Association of Mutual Insurance Companies (NAMIC) has a new opportunity for a Manager – Strategic Communications Operations & Project Management in our Strategic Communications Department. This role will serve as the operational engine of the Strategic Communications department. This role combines project management, operational leadership, and seniorlevel executive support to ensure disciplined intake, prioritization, execution, and reporting across all communications functions. Reporting directly to the Senior Vice President of Strategic Communications, this role enables the department to operate efficiently and consistently while supporting leadership with daytoday coordination, planning, and followthrough.

Essential functions of the position include:

Operations & Project Management

• Responsible for departmentwide intake, prioritization, and visibility of work across project management platforms such as Microsoft Planner, Asana, and Teams.
• Establish and maintain project management standards, workflows, reporting cadences, and operational documentation.
• Manage timelines, milestones, and dependencies across Strategic Communications initiatives, including crossfunctional work with membership, advocacy, events, education, and external partners.
• Track capacity, identify risks, and proactively resolve resource or timeline conflicts.
• Drive continuous process improvement, reduce cycle times, and document playbooks and best practices that support scalability and consistency.

Performance, Data & Reporting

• Build and maintain dashboards and performance reporting across communications channels and initiatives.
• Track and report on deliverables, deadlines, and outcomes to support leadership decisionmaking, prioritization, and accountability.
• Support adoption and optimization of communications and project management tools, including Higher Logic, Feathr, and Microsoft 365 tools.
• Manage department shared folders and materials.

Executive & Administrative Support

• Provide highlevel administrative and coordination support to the SVP – Strategic Communications, including calendar management, meeting coordination, agenda preparation, travel coordination, and followup.
• Manage logistics, materials, and actionitem tracking for leadership meetings, planning sessions, and crossdepartmental reviews.
• Support departmental organization, recordkeeping, and internal communications to ensure smooth daytoday operations.

Stakeholder Engagement & Collaboration

• Serve as a central point of coordination between Strategic Communications and internal teams, vendors, agencies, and external partners.
• Build and maintain strong working relationships with staff, and external contacts.
• Support special projects and additional initiatives as assigned in support of departmental and organizational priorities.

 Qualifications include:

• Bachelor’s degree required.
• Minimum of 6 years of experience in operations, project management, communications support, executive support, or related roles.
• Demonstrated experience managing workflows, deadlines, and crossfunctional initiatives.
• Proficiency with modern workplace and project management tools such as Microsoft 365, Asana, and Teams. Working knowledge of Higher Logic and Feathr and/or other marketing platforms.
• Strong project and operations management skills with the ability to manage multiple priorities simultaneously.
• Excellent organizational, timemanagement, and attentiontodetail skills.
• High level of professionalism, discretion, and sound judgment when supporting executive leadership.
• Strong written and verbal communication skills and the ability to work effectively with both technical and nontechnical stakeholders.
• Ability to successfully pass a criminal background check and must possess an acceptable MVR.

NAMIC is proud to have been selected as one of the Best Places to Work! We offer an excellent compensation and benefits package with this full-time position. Benefits include access to group medical, dental and vision; a matched 401(k) plan; one paid day each year to volunteer with the charity of your choice; generous paid vacation; and more! We have a friendly yet professional work atmosphere where everyone enjoys working hard for the good of our members.

NAMIC is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Apply Now

The National Association of Mutual Insurance Companies (NAMIC) – Insurance Agency has a new opportunity for an Insurance Customer Service Representative in our Indianapolis, IN office. This position integrates sales, account management, and service with a core focus on consultative customer/prospect reviews and handling the full professional liability policy renewal to drive strategic business (sales) growth and long-term customer loyalty.  You will oversee the end-to-end policy lifecycle; while leveraging customer interactions to identify strategic coverage gaps to facilitate upselling, cross-selling, and new business sales.  You will proactively manage broker relationships, coordinate with underwriters, and educate customers to deliver exceptional service and ensure optimal account marketing and protection.

Essential functions of the position include:

Sales & Business Development

• Convert referrals and inbound leads into new policies through consultative fact finding, presenting coverage proposals, and follow-up.
• Build and cultivate strategic relationships with customers, insurance companies, and industry contacts through targeted prospecting, networking, and referral generation.
• Track and report new business activity, pipeline progress, and sales results.
• Assist prospective customers with quotes, policy selection, and application completion.

Account Management & Renewals

• Execute comprehensive consultative reviews during the renewal process to deepen customer relationships, ensuring policyholders have optimal coverage by identifying and presenting relevant upsell and cross-sell opportunities.
• Responsible for proactively working expiration list of assigned policies to schedule consultative reviews and send renewal quotes 30+ days in advance.
• Collaborate with underwriting teams to assess risk, review coverage options, and ensure proper placement.
• Maintain documentation of all customer interactions including: prospecting, new business, applications, quotes, issued policies, subjectivities, etc.
• Ensure monies are applied timely to each policy to complete the renewal/sales process.

Customer Service & Regulatory Compliance

• Serve as the primary contact for all service requests, billing issues, and policy changes to maintain the highest levels of customer satisfaction.
• Respond promptly to customer and broker inquiries; including service, billing, quotes, coverage questions, policy reviews/changes, commission splits, and premium payments.
• Work closely with administrative, underwriting, and finance teams to process payments, commissions, and policy documentation.
• Investigate and resolve accounting and billing issues.
• Ensure compliance with state-specific tax filings, licensing, and regulatory requirements.
• Assist customers with the initial claims process, providing guidance on next steps.

Additional Responsibilities

• Maintain a follow-up system to ensure timely proactive customer communications.
• Occasionally participate in sales, marketing, and customer relationship events.
• Ability to build and maintain positive work relationships with management, staff members, and external contacts.
• Ability to arrive to work on time and maintain a positive attendance record.
• Performs all other duties as assigned.

 Qualifications include:

• College degree preferred, high school diploma required.
• Active Indiana P&C license, or the ability to obtain quickly.
• Active Indiana Surplus Lines license, or ability to obtain quickly.
• Experience in sales, account management, and customer service.
• Knowledge of professional liability insurance and surplus lines regulations preferred.
• Proficiency in Microsoft 365 (Excel, Word, Outlook) and agency management (CRM) systems.
• Ability to travel occasionally and perform activities at trade & exhibit shows including assembly of display booth as needed or assigned.
• Ability to successfully pass a criminal background check and possess a valid driver’s license and an acceptable MVR.

NAMIC is proud to have been selected as one of the Best Places to Work! We offer an excellent compensation and benefits package with this full-time position. Benefits include access to group medical, dental and vision; a matched 401(k) plan; one paid day each year to volunteer with the charity of your choice; generous paid vacation; and more! We have a friendly yet professional work atmosphere where everyone enjoys working hard for the good of our members.

NAMIC is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Apply Now