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NAMIC Claims Conference | February 23-25, 2016 | Westminster. Colo.

Event Contact

Amy Thornburg
Meetings & Exhibits Manager

Stacy Johnson

Stacy Johnson
Sponsorship & Exhibit Show Coordinator


Subject to change without notice

Tuesday, February 23, 2016

8:20 – 11:45 a.m.

Optional Activity: Red Rocks Amphitheater and Foothills Tour
Not quite ready to strap on snowshoes or skis, but ready to explore some unique Colorado sites? This bus-based tour is a great way to explore some of the surrounding area before the conference begins. The tour will visit the Red Rocks, the world’s only naturally occurring amphitheater. At 300 million years old, these dramatic sandstone formations create an absolute acoustical phenomenon. While visiting Red Rocks, guests will have the option to browse the Trading Post and explore the venue’s underground Visitor Center. The tour will continue into the Colorado foothills, where guests will explore Buffalo Bill's grave, dinosaur ridge, and other historic sites. And, the best part is the group will decide how much time is dedicated at each stop. So, you get to help design the experience.

Guests should wear clothing and shoes appropriate for weather of the day and bring personal items, such as a camera, sunglasses, wallet, etc.

This activity is subject to maximum and minimum number of participants. If the minimum is not met, participants will be contacted and optional activity fees will be refunded. The NAMIC registration cancellation policy applies to this activity.

Cost: $79 per person

9:00 a.m. – 6:15 p.m.

Event Information Desk

11:30 a.m. – 1:00 p.m.

Find New Partnerships in the Exhibit Hall

1:00 – 2:30 p.m.

Welcome and Keynote Address: Exploring New Territory: Unmanned Aircraft
Join this session for a review of current federal and state regulations on unmanned aircraft, commonly called drones. The discussion will also cover privacy laws, as well as the legal risks associated with drone operations. Attendees will learn practical knowledge such as how insurance companies are using the technology, how companies are receiving FAA waivers, details about recordkeeping requirements, and how to ensure that all operations meet compliance standards.

Mark E. McKinnon
McLean, Va.

2:30 – 3:15 p.m.

Networking Break in the Exhibit Hall

3:15 – 5:15 p.m.

Peer-to-Peer Learning | Roundtable Discussions
Join other claims professionals in roundtable discussions focused on industry changes and emerging issues. These interactive groups will allow you to discuss with peers topics that you may be facing every day. This session is by invitation only and open to direct writers and NAMIC members.

5:15 – 6:15 p.m.

Networking Reception

6:15 p.m.

Conference Adjourns for the Day
The evening is open for private events or exploring the walkable Westminster area.

Wednesday, February 24, 2016

7:30 a.m. - 4:45 p.m.

Event Information Desk

7:30 - 8:30 a.m.


8:30 - 9:30 a.m.

Concurrent Sessions

  1. Serving Your Newest Customers: Evolving Your Claims Communications for Millennials
    Millennials, defined as those born between the years of 1980 and 2000, have surpassed the baby boomers as the largest generation in the U.S. labor force. In addition, they are responsible for $200 billion in annual purchasing power and they are the newest customers in the insurance marketplace. The power they hold makes their needs impossible to ignore. However, meeting their needs is more challenging because they have grown up in a culture that values convenience, speed, flexibility, logic, and on-demand services. This session will help you learn how to better communicate with this important segment of your policyholder base to drive loyalty and revenue.

    Tom Clayton
    Business Development Manager
    HP Software
    Lexington, Ky.

    Tami May
    Product Marketing Manager
    HP Software
    Lexington, Ky.

  1. Succession Planning: Building Your Leadership Pipeline
    As a manager, which staff positions would keep you up at night if not filled properly? What jobs will your department need in the future? Those questions involve succession planning, which is about attracting, developing, and retaining the required talent for the future. Join this session to learn how to identify positions to target for strategic succession planning, to discuss the challenges of managing potential versus performance, and to review effective succession planning techniques.

    Victoria McCoy, MBA, GPHR
    Vice President, Human Resources
    Providence, R.I.

  2. Riding the Winds of Change: Wind and Hail Loss Claims
    Join an interactive discussion on the challenges encountered in the application of policy language to hail or wind damage insurance claims. Discussion will include identification of “loss and damage,” claim investigation, adjustment strategies, and a review of recent case law.

    Donald Meier, CPCU, SCLA
    Leader, Property Complex Claims
    Westfield Insurance Company
    Westfield Center, Ohio

    Richard D. Sweebe
    Ulmer & Berne, LLP
    Cleveland, Ohio

  1. Idea Lab: Emotional Intelligence
    Emotional intelligence is the ability to identify and manage emotions in positive ways to relieve stress, communicate effectively, and defuse conflict. This session will inspire attendees to grow their emotional intelligence to increase productivity, decrease stress, and improve work and personal relationships.

    Jendayi Harris
    Program Leader
    McGhee Productivity Solutions
    Englewood, Colo.

9:30 - 10:15 a.m.

Networking Break in the Exhibit Hall

10:15 - 11:15 a.m.

Concurrent Sessions

  1. Remote Employees: How to Achieve High Performance and Positive Employee Engagement
    Join this session to gain an understanding of the benefits and challenges of managing remote employees. The presentation will cover current findings from the growing body of research on remote employees and will discuss ways to help improve the success of remote-working arrangements. A range of perspectives will be integrated into the presentation to provide audience members a holistic view of the considerations needed to effectively manage remote employees despite their location.

    Timothy D. Golden, Ph.D.
    Rensselaer Polytechnic Institute, Lally School of Management
    Troy, N.Y.

  2. Strategies for Using Search Engines in a Claims Investigation
    When using search engines as tools for a claims investigation, it can be challenging to efficiently and effectively locate the information and memorialize it. Join this session to learn strategies and tools for a more efficient data search. Topics for discussion include how to use Boolean and other search strings to reduce false-positive search engine results, how to preserve search engine data for investigations, and a review of digital photo metadata.

    Douglas Osborne, CFE, CIFI, FCLS
    Senior SIU Manager & Major Case Investigator
    Olympia, Wash.

  3. Auto Technology and the Impact on Repair, Salvage, and Recovery
    Join this session to learn how innovations in vehicle safety features are impacting the process of repair and salvage recovery. Discussions will include an overview of future innovations planned by automakers and how manufacturers are changing the automotive landscape.

    Rudy Aranda, AIC
    Segment Support Supervisor
    Hoffman Estates, Ill.

  1. Idea Lab: Handling Difficult People and Challenging Circumstances
    Most problems we solve require us to deal with the actual situation and manage an interpersonal relationship at the same time. Today, we are dealing with reduced resources, aggressive deadlines, unrealistic customer expectations, and challenging work-life balances. Add in the management of staff or family and it can make anyone feel stressed. Learn the critical skills of managing your emotional state and choosing your response in the face of increasing pressure.

    Thomas Meier
    Senior Leadership Consultant
    Equis Consulting
    Indianapolis, Ind.

11:15 a.m. - 12:45 p.m.


12:45 - 1:45 p.m.

Concurrent Sessions

  1. Trends in Farming Technology
    The speed in which technology is being integrated in today’s farming industry is shockingly fast. This presentation will examine the trends that are impacting the farming industry and how those trends are impacting insurance. The discussion will use real-life scenarios, relating them to how adjusting a farm claim may change in the coming years.

    Jeff Wilson, CPCU, PFMM, AFIS
    AVP/Farm & Ranch Director
    State Auto Insurance Company
    Indianapolis, Ind.

  2. Measuring Vendor Quality
    All claims organizations have Quality Assurance Programs (QA), but not all programs are quality assurance vendor programs. The session will focus on how to implement a QA program to measure the quality of vendors. During the session, a moderator will lead the discussion panel of carrier representatives through a discussion of how the panelists have implemented QA vendor programs and the results they achieved. Attendees will learn how a consistently applied QA vendor program can be used to rank vendors, ensure compliance with Service Level Agreements and validate results.

    Moderator: Paul Turecamo
    Global Client Executive
    Athenium, Inc.
    Waltham, Mass.

    John Bledsoe, CPCU
    Director, Quality Improvement
    Liberty Mutual Insurance
    Seattle, Wash.

    Jim Kelly, CPCU, AIC
    Vice President, Global Quality Assurance
    XL Catlin
    Phoenix, Ariz.

    Jack Schall, SCLA, AIC
    Property Services Manager
    Quality Assurance & Compliance
    Westfield Insurance
    Westfield Center, Ohio

  1. Attracting and Retaining Talent: Making Sure Your Brightest People View You as a Best Employer
    In a relationship business, staff talent can be your biggest asset or your most crippling liability. Getting great people is hard enough. Keeping them engaged once they are in the door can be equally difficult. In addition, the number of employees you are likely to lose through retirement and attrition over the next five years adds more pressure. Join this session to learn the factors that make companies attractive to top-tier talent and what keeps that talent on board.

    Thomas Meier
    Senior Leadership Consultant
    Equis Consulting
    Indianapolis, Ind.

  2. Idea Lab: Managing and Leading Effective Meetings
    With organizational resources tighter than ever, frivolous meetings are simply not an option, yet these types of meetings continue to be a common occurrence in our work lives. These unproductive meetings can decrease staff morale and motivation, thus affecting productivity and, eventually, the "bottom line." Join this session to learn the proven strategies and best practices for making sure your meetings are more productive, focused, and appreciated. Use your meetings to solve problems, address issues, grab opportunities, and effectively delegate work.

    Randy Dean, MBA
    Author and Trainer
    Randall Dean Consulting & Training, LLC
    East Lansing, Mich.

1:45 - 2:05 p.m.

Networking Break

2:05 - 3:05 p.m.

Concurrent Sessions

  1. Auto Technology and the Impact on Repair, Salvage, and Recovery (Repeat Session)
    Join this session to learn how innovations in vehicle safety features are impacting the process of repair and salvage recovery. Discussions will include an overview of future innovations planned by automakers and how manufacturers are changing the automotive landscape.

    Rudy Aranda, AIC
    Segment Support Supervisor
    Hoffman Estates, Ill.

  2. Power in the Palm of the Policyholder: Smartphone Apps
    Smartphone applications have the ability to improve the customer experience, reduce costs for insurers, and increase the speed of claim resolution. Through the use of case studies, this session will review how apps are changing claims departments. Attendees will learn what metrics need to be in place to measure the success of an app on the claims management process and what infrastructure is needed to support an app.

    Leslie Redfield
    Director APD/Claims Quality
    Columbus, Ohio

    Tim Schneider
    Braintree, Mass.

  3. Analysis of a Complex Claim: A Case Study
    Join this session to review a complex case and practice the process of investigation, handling, and resolution. The sample case and discussion will include liability and coverage issues.

    Timothy P. Tobin
    Gislason & Hunter, LLP
    Minneapolis, Minn.

  4. Idea Lab: Ending the Office Clutter & Information Overload
    Join this session to learn a system to manage your information, rather than letting it manage you. Develop strategies and systems for effective and efficient management of your documents and workstations, as well as electronic files. Learn how to get rid of all of the annoying little stuff and clutter once and for all, and then keep it under control for the future.

    Randy Dean, MBA
    Author and Trainer
    Randall Dean Consulting & Training, LLC
    East Lansing, Mich.

3:10 - 4:40 p.m.

Optional Activity: Leave a Positive Impact on Colorado – Painting to Inspire
Adding a splash of color can turn a bleak room into a room of hope. When that room is used for medical treatment, the inspiration is needed even more. Participate in this optional activity and a make a positive impact on Colorado when you join fellow attendees to create an animal-themed mural which will be donated to the Children's Hospital Colorado. No artistic skills are necessary - we promise! Simply add this complimentary activity to your registration to join other attendees in leaving a positive impact in Colorado. Space is limited for this activity, so register today!

5:50 – 9:15 p.m.

Optional Activity: Wynkoop Brewery Tour, Tasting, and Dinner
Ready to experience the local Denver beer scene? Join the group and visit Colorado’s first brewpub, Wynkoop Brewery, founded in 1988. This brewery is especially unique because the beer is brewed in the basement, underneath Denver’s largest pool hall. Participants will tour the brewery and taste four brews. After the tour and tastings, attendees will share a family-style appetizer, followed by a choice of four entrées and a dessert. While waiting on dinner to be served, attendees can enjoy a game of pool. Travel time is approximately 30 minutes each way, and the group will be at the brewery for approximately two hours.

Guests should bring photo ID, personal items such as a wallet, and a hearty appetite.

This activity is subject to maximum and minimum number of participants. If the minimum is not met, participants will be contacted and optional activity fees will be refunded. The NAMIC registration cancellation policy applies to this activity.

Cost is $99 per person plus individual bar tabs.

Thursday, February 25, 2016

8:00 – 11:45 a.m.

Event Information Desk

8:30 - 9:30 a.m.

Buffet Breakfast

9:30 – 10:30 a.m.

Future of Claims: The Impact of a Shared Economy and Emerging Technology
The emergence of a sharing economy and innovative technologies are challenging the insurance industry like never before and claims departments are significantly impacted. This session will review several emerging business model trends, including shared economy companies, such as Airbnb, Zipcar, Uber and Lyft. Discussion will also include innovative technologies which will soon be commonplace, such as connected homes and cars, aerial imaging, and the Internet of Things, which is the ability of an object to transfer data over a network without human intervention. Attendees will learn how insurers are responding to the changing landscape and how to chart a path to move forward.

Karen Furtado
Strategy Meets Action
Boston, Mass.

10:30 –10:45 a.m.

Networking Break

10:45 – 11:45 a.m.

General Session - Drones: How, What, and When
Unmanned aircraft, often called drones, are a popular topic for discussion but how are insurance companies really using them? Join this session, led by a drone pilot, for real-life examples of how the technology is being put into use within the industry. With the help of drone footage as a learning tool, attendees will learn when the technology is best applied and what its limitations are. The discussion will also include a review of operational and workflow issues and the opportunity to see a drone in person.

Thomas "TJ" Cate
Western Region Construction Division Manager
Rimkus Consulting Group, Inc.
Salt Lake City, Utah

11:45 a.m.

Conference Concludes

NAMIC is committed to providing on going quality leadership development education at all of our in-person events. These sessions will be focused on leadership and professional development. Look for the Project leadership logo at all events and take part in this forward motion initiative.

Session Proposals

Interested in speaking at this conference? Complete the Session Proposal Template and send it to Amy Thornburg.

Posted: Thursday, April 01, 2010 4:05:57 PM. Modified: Tuesday, February 09, 2016 2:41:40 PM.

317.875.5250 - Indianapolis  |  202.628.1558 - Washington, D.C.

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