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NAMIC Claims Conference | February 7-9, 2017 | San Antonio, Texas

Event Contact

Amy Thornburg
Meetings & Exhibits Manager

Stacy Johnson

Stacy Johnson
Sponsorship & Exhibit Show Coordinator



The NAMIC Claims Conference offers presentations and discussions on relevant, meaningful and diverse topics. The presenters are very qualified and insightful. The conference offers attendees the opportunity to learn more about the industry, current trends, and claim handling.

Jake Block
Assistant Vice President, Claims
Auto-Owners Insurance Company

Subject to change without notice

Tuesday, February 7, 2017

7:30 – 11:30 a.m.

Optional Activities to be Announced

8:00 – 11:00 a.m.

Optional Activity: Golf Outing
Offered by popular demand! Start your conference and networking experience with a causal 9-holes of golf on the scenic The Resort Course at La Cantera. Ranked among the “Top 50 Golf Resorts in the U.S.” by Conde Nast Traveler, the La Cantera Golf Glub combines the best in golf with the best of luxury. Reserved tee times start between 8:03 - 8:39 a.m. which allows play to be complete in time to attend the conference opening session at 1:00 pm, even in the case of a frost delay.* The cost of $59 per person includes the green fee, golf cart, and unlimited range use for one hour prior to play. Please send foursome requests to

*Please note that in the event of a frost delay, tee times will begin at 9:00 a.m.

9:00 a.m. – 6:15 p.m.

Event Information Desk: Badge and Material Pick Up

9:00 a.m. – 2:00 p.m.

Exhibitors Set Up in the Exhibit Hall
New for 2017! The exhibit hall opens with a Grand Opening at 2:00 pm and exhibitors are welcome to set up between these hours. This shift in hours focuses more time on the exhibitors later in the day and allows exhibitors plenty of time to set up, participate in the morning’s optional activities, or invite clients to a private lunch before the conference begins. We also welcome exhibitors to attend the 1:00 pm educational session.

1:00 – 2:00 p.m.

Welcome and Keynote Address: Topic to be Announced

2:00 – 3:00 p.m.

Exhibit Hall Grand Opening
Find new partnerships and solutions within the Claims Conference exhibit hall as you network with companies who are dedicated to your success. Enjoy delicious refreshment items and some fun surprises.

3:00 – 5:15 p.m.

Peer-to-Peer Learning | Roundtable Discussions
Join other claims professionals in roundtable discussions focused on industry changes and emerging issues. These interactive groups will allow you to discuss with peers topics that you may be facing every day. This session is by invitation only and open to direct writers and NAMIC members.

5:15 – 6:15 p.m.

Networking Reception in the Exhibit Hall

6:15 p.m.

Conference Adjourns for the Day
The evening is open for private events or exploring La Cantera on your own.

Wednesday, February 8, 2017

7:30 a.m. - 4:45 p.m.

Event Information Desk

7:30 - 8:30 a.m.

Networking Breakfast in the Exhibit Hall

8:30 - 9:30 a.m.

Concurrent Sessions

  1. Claim Triage

  2. Negotiation Skills: Giving the Power Back to the Adjuster

  3. Topic to be Announced

  4. Idea Lab: Employee Performance Measures

9:30 - 10:15 a.m.

Networking Break in the Exhibit Hall

10:15 - 11:15 a.m.

Concurrent Sessions

  1. Bad Faith: The View from the Plaintiff Attorney

  2. Adapting to Changes in State Department of Insurance Requirements

  3. Changes in Weather Patterns

  4. Idea Lab: Hiring and Retaining Millennials

11:15 a.m. - 12:45 p.m.

Enjoy a networking lunch within the exhibit hall or take few minutes to connect with the office or family.

12:45 - 1:45 p.m.

Concurrent Sessions

  1. Navigating Medicare

  2. Litigation Management, Counsel Management, Roster Management, Early Resolution Strategies

  3. Career Pathing

  4. Idea Lab: The Changing Office Environment

1:45 - 2:15 p.m.

Dessert Reception in the Exhibit Hall
Join the exhibitors for delicious dessert reception and your chance to win a prize!

2:15 - 5:00 p.m.

Exhibit Hall Closed and Exhibitors Dismantle

2:15 - 3:15 p.m.

Concurrent Sessions

  1. Preparing a Subrogation File for Success

  2. Topic to be Announced

  3. Topic to be Announced

  4. Idea Lab: Topic to be announced

3:15 - 5:15 p.m.

Optional Activity: A Corporate Service Project (tentative)

5:30 p.m.

Optional Activity to be Announced

Thursday, February 9, 2017

8:30 - 11:45 a.m.

Event Information Desk

8:30 - 9:30 a.m.


9:30 – 10:30 a.m.

General Session: Topic to be Announced

10:30 –10:45 a.m.

Networking Break

10:45 – 11:45 a.m.

General Session: Topic to be Announced

11:45 a.m.

Conference Concludes

Session Proposals

Interested in speaking at this conference? Complete the Session Proposal Template and send it to Amy Thornburg.

Posted: Thursday, April 01, 2010 4:05:57 PM. Modified: Thursday, June 16, 2016 1:40:32 PM.

317.875.5250 - Indianapolis  |  202.628.1558 - Washington, D.C.

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