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NAMIC Claims Conference | February 23-25, 2016 | Westminster. Colo.

Event Contact

Amy Thornburg
Meetings & Exhibits Manager

Stacy Johnson

Stacy Johnson
Sponsorship & Exhibit Show Coordinator


Subject to change without notice

Tuesday, February 23, 2016

6:30 – 10:30 a.m.

Optional Activity: Colorado Foothills Tour
We know that you need to plan your travel, so we want to give you information about this activity as soon as it is available. We don’t have the details confirmed just yet, but this is what we know right now. Check back soon.

Not quite ready to strap on skis, but ready to experience some unique Colorado sites? This bus-based tour is a great way to explore some of the surrounding area before the conference begins. Sights will include geologic formations and other popular tourist destinations. More details and the cost of the activity will be posted soon!

9:00 a.m. – 6:00 p.m.


11:30 a.m. – 1:00 p.m.

Find New Solutions in the Exhibit Hall

1:00 – 2:30 p.m.

Welcome and Keynote Address: Exploring New Territory: Unmanned Aircraft
Join this session for a review of current federal and state regulations on unmanned aircraft, commonly called drones. The discussion will also cover privacy laws, as well as the legal risks associated with drone operations. Attendees will learn practical knowledge such as how insurance companies are using the technology, how companies are receiving FAA waivers, details about recordkeeping requirements, and how to ensure that all operations meet compliance standards.

Mark E. McKinnon
McLean, Va.

2:30 – 3:15 p.m.

Networking Break in the Exhibit Hall

3:15 – 5:15 p.m.

Peer-to-Peer Learning | Roundtable Discussions
Join other claims professionals in roundtable discussions focused on industry changes and emerging issues. These interactive groups will allow you to discuss with peers topics that you may be facing every day. This session is by invitation only and open to direct writers and NAMIC members.

5:15 – 6:15 p.m.

Networking Reception

6:15 p.m.

Conference Adjourns for the Day
The evening is open for private events or exploring the walkable Westminster area.

Wednesday, February 24, 2016

7:30 a.m. - 4:45 p.m.


7:30 - 8:30 a.m.


8:30 - 9:30 a.m.

Concurrent Sessions

  1. Serving Your Newest Customers: Evolving Your Claims Communications for Millennials

  2. Succession Planning: Building Your Leadership Pipeline
    As a manager, which staff positions would keep you up at night if not filled properly? What jobs will your department need in the future? Those questions involve succession planning, which is about attracting, developing, and retaining the required talent for the future. Join this session to learn how to identify positions to target for strategic succession planning, to discuss the challenges of managing potential versus performance, and to review effective succession planning techniques.

    Victoria McCoy, MBA, GPHR
    Human Resources

  3. Riding the Winds of Change: Wind and Hail Loss Claims
    Join an interactive discussion on the challenges encountered in the application of policy language to hail or wind damage insurance claims. Discussion will include identification of “loss and damage,” claim investigation, adjustment strategies, and a review of recent case law.

    Donald Meier, CPCU, SCLA
    Leader, Property Complex Claims
    Westfield Insurance Company

    Richard D. Sweebe
    Ulmer & Berne, LLP

  4. Idea Lab: Emotional Intelligence

9:30 - 10:15 a.m.

Networking Break in the Exhibit Hall

10:15 - 11:15 a.m.

Concurrent Sessions

  1. Remote Employees: How to Achieve High Performance and Positive Employee Engagement
    Join this session to gain an understanding of the benefits and challenges of managing remote employees. The presentation will cover current findings from the growing body of research on remote employees and will discuss ways to help improve the success of remote-working arrangements. A range of perspectives will be integrated into the presentation to provide audience members a holistic view of the considerations needed to effectively manage remote employees despite their location.

    Timothy D. Golden, Ph.D.
    Rensselaer Polytechnic Institute, Lally School of Management
    Troy, N.Y.

  2. Strategies for Using Search Engines in a Claims Investigation
    When using search engines as tools for a claims investigation, it can be challenging to efficiently and effectively locate the information and memorialize it. Join this session to learn strategies and tools for a more efficient data search. Topics for discussion include how to use Boolean and other search strings to reduce false-positive search engine results, how to preserve search engine data for investigations, and a review of digital photo metadata.

    Douglas Osborne, CFE, CIFI, FCLS
    SIU Manager
    Kemper Special Investigation Unit
    Olympia, Wash.

  3. Auto Technology and the Impact on Repair, Salvage, and Recovery
    Join this session to learn how innovations in vehicle safety features are impacting the process of repair and salvage recovery. Discussions will include an overview of future innovations planned by automakers and how manufacturers are changing the automotive landscape.

    Rudy Aranda
    Segment Support Supervisor
    I-CAR, the Inter-Industry Conference on Auto Collision Repair
    Hoffman Estates, Ill.

  4. Idea Lab: To Be Announced

11:15 a.m. - 12:45 p.m.


12:45 - 1:45 p.m.

Concurrent Sessions

  1. Trends in Farming Technology
    The speed in which technology is being integrated in today’s farming industry is shockingly fast. This presentation will examine the trends that are impacting the farming industry and how those trends are impacting insurance. The discussion will use real-life scenarios, relating them to how adjusting a farm claim may change in the coming years.

    Jeff Wilson, CPCU, PFMM, AFIS
    State Auto Insurance Company
    Indianapolis, Ind.

  2. Measuring Vendor Quality
    All claims organizations have Quality Assurance Programs (QA), but not all programs are quality assurance vendor programs. The session will focus on how to implement a QA program to measure the quality of vendors. During the session, a moderator will lead the discussion panel of carrier representatives through a discussion of how the panelists have implemented QA vendor programs and the results they achieved. Attendees will learn how a consistently applied QA vendor program can be used to rank vendors, ensure compliance with Service Level Agreements and validate results.

    Moderator: Paul Turecamo
    Waltham, Mass.

  3. Attracting Talent

  4. Idea Lab: To Be Announced

1:45 - 2:05 p.m.

Networking Break

2:05 - 3:05 p.m.

Concurrent Sessions

  1. Analysis of a Complex Claim: A Case Study
    Join this session to review a complex case and practice the process of investigation, handling, and resolution. The sample case and discussion will include liability and coverage issues.

    Timothy P. Tobin
    Gislason & Hunter, LLP
    Minneapolis, Minn.

  2. Power in the Palm of the Policyholder: Smartphone Apps
    Smartphone applications have the ability to improve the customer experience, reduce costs for insurers, and increase the speed of claim resolution. Through the use of case studies, this session will review how apps are changing claims departments. Attendees will learn what metrics need to be in place to measure the success of an app on the claims management process and what infrastructure is needed to support an app.

    Tim Schneider
    Braintree, Mass.

  3. Repeated Session To Be Announced

  4. Idea Lab: To Be Announced

3:05 - 4:00 p.m.

Optional Activity: A Service Project TBD

6:00 p.m.

Optional Activity: The activity is still being planned. Check back soon!

Thursday, February 25, 2016

8:00 – 11:45 a.m.


8:30 - 9:30 a.m.


9:30 – 10:30 a.m.

Future of Claims: The Impact of a Shared Economy and Emerging Technology
The emergence of a sharing economy and innovative technologies are challenging the insurance industry like never before and claims departments are significantly impacted. This session will review several emerging business model trends, including shared economy companies, such as Airbnb, Zipcar, Uber and Lyft. Discussion will also include innovative technologies which will soon be commonplace, such as connected homes and cars, aerial imaging, and the Internet of Things, which is the ability of an object to transfer data over a network without human intervention. Attendees will learn how insurers are responding to the changing landscape and how to chart a path to move forward.

Karen Furtado
Strategy Meets Action
Boston, Mass.

10:30 –10:45 a.m.

Networking Break

10:45 – 11:45 a.m.

General Session - Drones: How, What, When, and Who

11:45 a.m.

Conference Concludes

1:30 - 4:30 p.m.

Optional Activity: Fun in the Snow
We know that you need to plan your travel, so we want to give you information about this activity as soon as it is available. We don’t have the details confirmed just yet, but this is what we know right now. Check back soon.

This activity will give you the opportunity to participate in some snow-based fun. Be sure to extend your trip in Denver through Thursday if you want to enjoy a fun afternoon frolicking in the snow while you experience Colorado. More details and the cost of the activity will be posted soon!

Friday, February 26, 2016

8:00 a.m. – 6:00 p.m.

Optional Colorado Ski Trip: A Day in Breckenridge, Skiing or Exploring
We know that you need to plan your travel, so we want to give you information about this activity as soon as it is available. We don’t have the details confirmed just yet, but this is what we know right now. Check back soon.

With its 300 annual inches of Colorado snow and picturesque mountain architecture, Breckenridge is a world-renowned mountain destination. Skiing Breckenridge is an experience like no place else. For those who don’t ski, the town offers an opportunity to soak up the majestic scenery while you explore the more than 200 storefronts and galleries in the charming town. More details and the cost of the activity will be posted soon!

Session Proposals

Interested in speaking at this conference? Complete the Session Proposal Template and send it to Amy Thornburg.

Posted: Thursday, April 01, 2010 4:05:57 PM. Modified: Monday, November 23, 2015 1:30:56 PM.

317.875.5250 - Indianapolis  |  202.628.1558 - Washington, D.C.

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