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inaddiTionToadvoCaCYpubliCpolideliversvaluableproduCTsandseCompaniesx19operaTionsandTheirboGroupNyhartandManningNapier.Byusingassetsaccumulatedwithinagrouptrustoperatedorourmembershipseveralbeneftprogramsoersubsidizedratestoparticipants.EachyearNAMICconductsourannualSalarySurveyodirectorcompensationpracticesopropertycasualtyinsurancecompanies.Thesurveycoversboardcompositiontimecommitmenteesexpensereimbursementandotherormsodirectorindirectcompensation.Thesurveycontainsaggregatecompensationdataonmorethan60positionsrommorethan150U.S.propertycasualtyinsurancecompanies.Surveydataissegmentedbycompanysizetypeandgeographicregion.ThissurveyisuniqueinthatitisupdatedcontinuallythroughouttheyearNAMIChaspartneredwithGibsonInsuranceGroupsince2009toconductourreecomprehensiveNAMICBeneftsBenchmarkingSurvey.Beneftscoveredinthesurveyrangedromplandesignandcontributionstowellnessinitiativescostcontrolstrategiespaidtimeoandretirementbenefts.In2011168participatingcompaniesreceivedanIndividualCustomReportthatshowedhowtheirplanscomparedtothoseootherinsurancecompanies.Whatbeganin1998asavalue-addedserviceorNAMICmembershasevolvedintoaull-servicewebdevelopmentandmanagementdivisionservingavarietyotechnologyneeds.CustomersoNAMICWebServicescanobtaintheiruniquewebaddressURLsetupahostingplanandhavetheirsitedesignedromthegrounduptoachieveaturn-keyproessionalpresenceontheInternet.InadditiontomarketingcommunicationsNAMICWebServiceshelpsitscustomerswithsecureagentportalsonlinepaymentprocessingcustomlogodesignemailbroadcastservicesandmore.Bytheendo2011wecountedmorethan130NAMICmembersafliatesandassociatesasactivecustomers.Ourreputationisbuiltonpersonalserviceupdatesareaseasyassendinganemail.InadditiontoadvocacypublicpolicyandeducationNAMICdeliversvaluableproductsandservicestoimprovemembercompaniesx19operationsandtheirbottomlines.Mutualinsurancecompaniesandtheiragentspresentuniquerisksthatareverydierentromtheirstockcompanycounterparts.ThroughNAMICinsuranceservicesx13NAMICInsuranceCompanyandNAMICInsuranceAgencyx13variousinsuranceproductsareavailabletomembercompanies.NAMICOanx1cAx1dratedexcellentcompanyprovidesproessionalliabilityinsurancetomembercompaniesandtheiragentsthroughNIA.Whiletheagencyx19sfrstcommitmentistothesuccessoNAMICOasitsexclusiveagentNIAalsopursuesthemarketingandsaleootherinsuranceproductssuchashealthandaccidentliefduciaryliabilitycyberliabilityandfdelitybonds.NIAmanagesaproessionalliabilityportolioworthmorethan12millionservingNAMICmembersandtheiragents.Morethan90percentotheagencybusinessisplacedwithNAMICOwhichhasseenitssurplusgrowsinceitsinceptiontomorethan20.8million.NAMICArbitrationServiceprovidesaorumorlow-costresolutionosubrogationdisputesbetweenpropertycasualtyinsurancecompaniesintheUnitedStates.NAShasautomaticnationwidejurisdictionoveranydisputebetweensignatorycompaniesonissuessuchasdamagetoorbymotorvehiclesmedicalpaymentswherepermittedbystatelawandthird-partycontributionclaims.In2011therewere140signatoriestotheserviceand900caseswerereceivedorarbitration.ThroughNAMICBeneftSolutionsmembercompaniescanpurchasedentalvisiongroupandsupplementallieshort-termandlong-termdisabilityprograms401kandpensionplansthroughourpartnershipswithDeltaDentalVSPLincolnFinancial30