Apr 20 - 22, 2020 | Chicago, Ill.

Monday, April 20
7:00 a.m. - 6:00 p.m.

Event Information Desk: Registration

7:30 a.m. - 12:30 p.m.

Optional Activity: Experiential Learning Underwriters Laboratories Tour
Electrify your event experience with this behind-the-scenes tour at Underwriters Laboratories. Take an inside look at UL's headquarters and get up close and personal with its fire protection engineering facility and new electrical testing lab. This hands-on, interactive tour will shed insight on UL's testing process and allow you to experience live testing while learning how UL's work can be used in the insurance industry. After the tour, enjoy lunch at Eataly Chicago, the Windy City branch of the world’s largest artisanal Italian food and wine marketplace.

The cost of this activity is $90 and includes transportation, light snacks on the motor coach, the tour at UL, and lunch at Eataly.

1:00 - 6:00 p.m.

Solutions Showcase
Don’t miss out on your opportunity to take advantage of our Solutions Showcase. This invaluable marketplace lets you connect with service providers and industry solutions experts.

1:00 - 1:15 p.m.

NAMIC Welcome

1:15 - 2:45 p.m.

Keynote Address: Me, We, Us: Rethinking Purpose and Profit
For a long time, businesses have structured their models and practices around "me" needs. Thinking we, by necessity, must live in a competitive world, a zero-sum game, that has winners and losers. However, many scenarios in economics, business, and psychology have revealed that "we" needs ought to be much more prominent in the philosophies of serving customers, leading people, and functioning as an organization. Join this session to explore the psychology, neuroscience, and economics behind human needs from an employer’s and leaders’ point of view.

Nick Holton | Psychology Consultant

2:45 - 3:05 p.m.

Munch and Mingle
Grab a quick snack and chat with your peers or take a few minutes to relax before the next session.

3:05 - 4:30 p.m.

How Insurtech is Driving Growth
With the abundance of innovation labs, insurtechs, and venture capital funds entering the insurance market, many traditional insurance carriers have struggled to adapt to this new ecosystem. In this open discussion, the audience will discover how legacy and new companies have created opportunities and rapid growth using insurtech and innovation, be it from the ground up or through modifying internal processes. This varied group of panelists will share their experiences, strategies, and technologies they used to leverage and take advantage of insurtech.

4:30 - 5:00 p.m.

Rock Your Networking
This 30-minute interactive session will provide tips to help you navigate the conference's networking opportunities.

Amy Waninger, CPCU, CIDM, AIT, AIM | CEO
Lead at Any Level LLC

5:00 - 6:00 p.m.

Welcome Reception: Cocktails and Connections
Shaken or stirred, rocks or neat, you’re sure to find a drink – and a conversation – to enjoy. Use this opportunity to maximize your seminar experience while eating, drinking, and getting to know your fellow personal lines professionals.

Tuesday, April 21
7:00 a.m. - 4:00 p.m

Event Information Desk

7:30 - 8:30 a.m.

Breakfast: Coffee and Conversations
Grab a cup of coffee and enjoy this casual breakfast buffet. Get caffeinated and prepare for the day ahead while you connect with fellow attendees.

8:00 a.m. - 4:00 p.m.

Solutions Showcase

8:30 - 9:15 a.m.

Educational Sessions

  1. Underwriting at the Crossroads of Speed and Profitability
    Carriers need to weigh the balance between speed and profitability during the property underwriting process. Because the data world is evolving, this session will highlight how carriers will be able to leverage emerging technologies and data to better understand the unknown risks and make well-informed underwriting decisions. David Tobias will also discuss the evolution of home inspections, the impact of computer vision and machine learning in underwriting, and what the future holds.

    David Tobias | Co-Founder and COO

  2. The Next Generation of Home Building Materials
    Building a house has been thought of as an investment in the future. With today’s smart materials, the house is the future. Sensors can alert occupants to failure points, roof shingles and windows act as solar panels, and HVAC systems can generate electricity. And the days when a robot or 3D printer will completely construct a building are almost upon us. This session will address these new and emerging technologies and the exposures they present.

    Bruce Tagg, ALCM | Senior Engineering Exposure Analyst
    Mutual Boiler Re

  3. Reshaping the Personal Lines Landscape: AI and External Data (Session A)

    Doug McElhaney | Partner
    McKinsey and Company

  4. Insurance Genetics: Learn Where We Came From
    This session will look into the insurance industry’s genealogy –its development from colonial times to present day. The speaker will focus on company structure, product development, and the evolution of regulation from purely financial to market conduct. There will also be time to look into the crystal ball for what the future may have in store.

    Stephen Clarke, CPCU | Vice President – Government Relations

  5. Network Beyond Bias: Making Diversity a Competitive Advantage for Your Insurance Career
    Is your professional network as diverse as the workforce and community around you? If not, you could be missing important opportunities for your career and your company. Learn about the challenges we all face in making meaningful connections as well as the impacts of missed connections and how to recognize and overcome the challenges. This session will help you remove the barriers that may be keeping you from your next mentor, star hire, or big customer.

    Amy Waninger, CPCU, CIDM, AIT, AIM | CEO
    Lead at Any Level LLC

9:15 - 9:35 a.m.

Munch and Mingle
Beat the mid-morning munchies with a snack during a quick break before getting back to the action.

9:35 - 10:20 a.m.

Educational Sessions

  1. What’s Up with Telematics? Seriously This Time

    During the time telematics has been on the market, we have experienced the emergence of the iPhone and seen smartphone penetration reach nearly 90 percent. Yet, telematics penetration is less than 20 percent, with only a small number of insurance carriers developing advanced pricing and segmentation by leveraging driving behavior. Why aren’t more carriers using telematics? What is driving successes and failures of those that are? What does the future hold for telematics? This session will demystify why the insurance industry remains relatively unsure of telematics’ potential, power, penetration, and future despite having talked about this technology for a decade.

    Katie DeGraaf | Director, Mobility Intelligence

    Joe Griffin | Senior Director of Customer Success
    Octo Telematics

  2. Trends in Home-based Businesses

  3. Reshaping the Personal Lines Landscape: AI and External Data (Session B)

    Doug McElhaney | Partner
    McKinsey and Company

  4. Building Blocks of Reinsurance
    This session explores the basics of reinsurance by defining it and reviewing its fundamentals. Key principals, types of coverages, functions, and basic reinsurance programs will be addressed. There will also be a brief discussion of the marketplace and the marketing and placement of reinsurance coverages.

    Brooke R. Côté | Principal
    Côté Advisors

  5. Motivating and Leading a Remote Workforce
    Today's workplace is increasingly comprised of geographically dispersed workers. Leaders are challenged to ensure active communication, high levels of employee engagement, and a sense of common purpose. Organizations need to be aware of the opportunities and challenges, such as performance tools, potential liability exposures, and collaboration methods, with implementing remote options for employees. During this interactive session, participants will acquire tools to empower them to achieve successful outcomes and share best practices.

    Rita Williams-Bogar, MBA, CPCU, ChFC | President
    Personal Development Solutions, LLC

10:20 - 10:40 a.m.

Munch and Mingle
Beat the mid-morning munchies with a snack during a quick break before getting back to the action.

10:40 - 11:25 a.m.

Educational Sessions

  1. Legalized Cannabis and the Effects of Traffic Safety – Colorado’s Lessons Learned
    In 2014, Colorado became the first state to eliminate the prohibition on recreational cannabis. More permissive laws regarding cannabis raise many questions and create new challenges for the highway safety community. A Colorado traffic safety professional will present how the state is responding to the legalization of recreational cannabis and its effects on traffic safety and culture.

    Glenn Davis | Highway Safety Manager
    Colorado Department of Transportation

  2. It’s High Tide to Wade into Offering Flood Coverage
    Personal lines flood coverage is becoming an increasingly hot topic for insurers. Since the Biggert-Waters Flood Insurance Reform Act of 2012 and the subsequent Homeowner Flood Insurance Affordability Act of 2014, the state of the flood insurance market has changed drastically. This session will provide an update on the recent and proposed legislation relating to flood insurance and demonstrate how current policies have led to an increase in private market appetite and innovation for flood risk management. Come learn if this is a coverage your company might want to consider offering.

    Joseph Becker | Hydrologist
    Guy Carpenter

  3. The Blockchain Breakthrough for Insurers
    Build your understanding of blockchain as its use in the insurance space is becoming more widespread. Blockchain will soon affect consumer relations and business processes such as claims processing, bureau reporting, and personal lines third-party data sources. What are the security implications related to utilizing blockchain? What are the triggers that will continue to drive blockchain from theory to reality, and when can the insurance industry expect this to occur? Everything that surrounds blockchain can sound daunting, but this session can help build your understanding of blockchain and walk you through what needs to happen for a carrier to bring the technology to market.

    Marcie Bomberg | Senior Manager
    Wipfli LLP

    Tim Schilke | Delivery Lead – Corporate Solutions
    West Bend Mutual Insurance

  4. An Advanced Look at the "Insurance for Insurers"
    Are you ready to dig into the depths of reinsurance and discuss complex structures, catastrophe management, and alternative capital markets? How about considerations that impact your attachment point and limit selection. All this will be covered in this advanced session on reinsurance.

    Brooke R. Côté | Principal
    Côté Advisors

  5. When EQ Met IQ…
    Emotional intelligence is being aware of how you react in different situations and learning to control your reactions as necessary. So, while a person’s IQ may open the door to opportunities, EQ may determine how successfully he or she is able to navigate opportunities and potentially create others. Therefore, EQ is a pivotal factor in personal and career success. During this interactive session, you will be provided insightful tools to enhance your EQ self-awareness and give you an edge at being people smart.

    Rita Williams-Bogar, MBA, CPCU, ChFC | President
    Personal Development Solutions, LLC

11:25 a.m. - 12:55 p.m.

Networking Lunch
Power up for the afternoon ahead with a hot lunch buffet. While you’re there, connect with fellow attendees and relax during this extended break.

12:55 - 1:40 p.m.

Educational Sessions

  1. Insuring Expensive Toys: How to Impress Your Clients
    Collecting fun vehicles has become one of the fastest-growing hobbies in the world. During this interactive session, we will help you recognize collector vehicles to confidently impress owners with your collector knowledge. You will learn how to effectively gather the underwriting information you will need to determine correct values and fine-tune policies with limits and endorsement to meet collectors’ needs and create high levels of trust.

    Kevin Manning | Vice President Development Strategic Accounts

  2. Running an IoT Pilot: Best Practices
    Running a water sensor pilot program includes trials and tribulations to reach success. During this session, Shannon Lewandowski will discuss how American Modern Insurance executed and pivoted through its water sensor pilot and examined its results. She will share how the company took what it learned from the original pilot to launch other pilots using a different method of distribution to determine if there was a better way to reach policyholders, improve participation, and increase the number of connected devices in the home that could mitigate or prevent damages. Attendees will find out if distribution through a municipality and agents drove up participation rates. They will also learn more about American Modern’s success and failures and where the company plans to go from here.

    Shannon Lewandowski, MECH, AIC, SCLA | Innovation and Digital-IoT
    American Modern Insurance

  3. Leapfrog into Insurtech

  4. Our Agents – Hey, Can We Talk?
    In the world of property/casualty insurance, our sales and underwriting successes begin with agents. During this interactive session, a panel of agents will discuss what changes and trends they see as challenges and what they consider untapped opportunities for success.

  5. Mastering Project Management as a Leader
    According to Deloitte Consulting, 91 percent of employees work on project teams. Yet, many companies are behind the ball when it comes to teaching their leaders how to play the project manager role. To be a 21st century leader, you don't need to understand every aspect of complex project management; however, you do need to understand common project management concepts and the tools to use to effectively drive performance. Join us and get onboard with learning about the tools that will assist you with this new way of working.

    Jan Lehman | Executive Coach and Productivity Consultant
    CTC Productivity

1:40 - 2:00 p.m.

Munch and Mingle
Grab a quick snack and chat with your peers or take a few minutes to relax before the next session.

2:00 - 2:45 p.m.

Educational Sessions

  1. The Distraction Around Distracted Drivers
    When it comes to driver distraction, the media and politicians have concentrated on handheld calling and texting as the major causes for concern. What should the insurance industry be considering and doing regarding driver inattention now and in the future? Steve Tengler brings to this interactive discussion his automotive expertise from time spent on General Motors and OnStar's Policy Action Committee for Driver Workload.

    Steve Tengler | Principal
    Kugler Maag Cie NA Inc.

  2. Smokey Bear Warns…Wildfire Trends High
    The new megafire age is here, and insurance companies need to know what this means for the future. During this session, David Jowell will take attendees on a deep dive into the history, environment, practices of wildfire defense and insurance by highlighting past lessons that may assist in forecasting future exposures. He will review with attendees emerging trends in frequency and severity and evaluate wildfire scoring models for accuracy. He will explore if property building features a reliable defense in the new cataclysmic fires by evaluating the latest mitigation, building, and firefighting techniques. Lastly, how can you capitalize to improve loss metrics and use emerging trends in technology to create opportunity in a tightening market.

    David Jowell | CEO
    GIA Map

  3. For Hire. Embracing the GIG Economy
    What the gig economy really means is jobs are no longer permanent. The new gig model is powered by independent workers selecting jobs they're interested in rather than one where people are hired for a general position. Historians suggest we might be living in the largest economic transformation in recorded history. Is this insurance industry ready? This session will explore some of the challenges and opportunities created by this new economy and discuss technology that can help and hurt this new trend as well as your plan for the future.

    Greg Lang | Founder

  4. Race to the Finish: Where Do We Stand Politically?
    The 2020 election is fast approaching. Join this session to look at the current field of candidates and their stances on important insurance industry legislation as well as the policies driving the political discussion.

  5. Government Affairs

  6. Steps to Stop the Time Suck and Get Productive
    It’s happened to all of us. With the best of intentions, we pick up our smartphones to glance at our email. An hour later, disoriented and dazed, we wonder what happened. In our connected world, it’s easier than ever to lose track of time and get lost in the digital rabbit hole. But there is a solution. During this session, you’ll learn how to structure your calendar to get your high-priority work checked off your to-do list without succumbing to the siren call of your smartphone, social media, or email. You’ll leave with specific tactics and in-depth advice on planning your day and avoiding unimportant interruptions.

    Jan Lehman | Executive Coach and Productivity Consultant
    CTC Productivity

2:45 - 3:05 p.m.

Munch and Mingle
Grab a quick snack and chat with your peers or take a few minutes to relax before the next session.

3:05 - 3:50 p.m.

Educational Sessions

  1. Unlock the Future of Residential Inspections
    Residential insurance inspections have transformed, going from using photos and graph paper sketches to virtual data collection and 3D models. This session will cover that transformation and discuss the tools and technology available to assist in underwriting decisions without breaking your inspection budget.

    Jim Vasseur | Vice President, Personal Insurance and Specialty Risk
    JMI Reports

  2. Cyber Insurance: This Time It’s Personal
    The session will cover the current state of U.S. personal cyber insurance markets and address personal lines cyber coverages exposures such as hacking and the dark web. It will also include demonstrations of how coverage-triggering events such as ransomware attacks and social engineering fraud unfold. Even though personal cyber insurance is still a relatively new coverage area, claims trends are beginning to emerge. The session will wrap up by examining emerging personal cyber topics and exposures such as changes in technology, regulation, and criminal behavior.

    Timothy Zeilman | Vice President, Global Product Owner – Cyber
    Hartford Steam Boiler

  3. Replenishing the Industry Workforce: You Can Do It
    With near-record-low unemployment rates, the need to attract and retain great employees is a tall order to fill. By creating a spark of interest in young people starting in high school and exploring creative solutions using retirees and people interested in part-time positions, you can fill your talent needs. During this session, MMG Insurance Company’s John Herweh will help attendees explore three talent-attracting concepts: “Plant the Seeds Today to Grow Tomorrow’s Talent” with school programs and job shadows, “Try ‘Em Before You Buy ‘Em” with internship programs, and “Remember the Titans.” The talent is there, you just need to think creatively to attract it.

    John Herweh | Vice President, Human Resources
    MMG Insurance Company

  4. Ridesharing Industry Insights: Buckle Up, It’s Going to be a Fast Ride
    The rise of ridesharing has redefined the nature of insurance. Join this session to explore this rapid change, discuss key insights from the recently released IPO prospectuses of Uber and Lyft, show how the use of technology by transportation networking companies disrupted the taxi industry. The session will also discuss how on-demand home sharing and peer-to-peer car sharing are pushing insurance carriers to change.

    WidMaylleur Gedeon, CPCU, PMP, AIC, CLCS | Rideshare/On-Demand Program Manager

  5. Timing is Everything: Using the Seasons to Maximize Your Success
    Based on Dennis Waitley’s book “Seeds of Greatness,” this engaging session will show participants how to achieve their goals using the seasons of the year as a metaphor. Winter is the planning season. Spring is the sowing season. Summer is the season for cultivating, and autumn is the season for harvest. By using these principles, you too can maximize your professional success.

    Heather Blevins, CPCU, AIC, AINS, AIS, SCLA | Organization Change Analyst
    State Farm Mutual Automobile Insurance Company

    Gregg Golson | Vice President/Program Director J.S. Held University
    J.S. Held LLC

    Mike Koscielny, CPCU, CIC, ARe, AIC, API, AIS, AINS | Director of Underwriting
    Florida Peninsula Insurance Company

5:00 - 7:00 p.m.

Optional Activity

5:15 - 7:15 p.m.

Optional Activity - Chicago's Original Architecture Boat Tour
If history and art are your speed, unwind and connect with other attendees while taking in the stunning architectural sights of Chicago. During this 75-minute cruise, you’ll enjoy an expert-narrated boat ride while learning about 130 years of events, landmarks, and architecture that made Chicago the city it is today. Participants will meet in the hotel lobby at 5:15 p.m. and walk four blocks to the boat dock. With modern covered boats, tours depart rain or shine. Space is limited, so be sure to add this activity to your registration today. The cost is $25.

Wednesday, April 22
7:00 - 11:00 a.m.

Event Information Desk

7:00 - 8:00 a.m.

Fuel and Friends Breakfast
Start your day the right way. Enjoy a light breakfast buffet, grab a cup of joe, and take a few minutes to connect with fellow attendees.

8:00 - 11:00 a.m.

Solutions Showcase

8:00 - 9:30 a.m.

Peer-to-Peer Learning | Roundtable Discussions
The best teachers are often those who are walking in your shoes. Roundtable discussions give you opportunities to join other personal lines professionals to share knowledge, trade tips, and offer advice. The session will include interactive, engaging discussions focused on industry changes and emerging issues that allow you to talk about what you and your peers are facing and what you can learn from each other’s successes and challenges.

9:30 - 9:45 a.m.

Munch and Mingle
Beat the mid-morning munchies with a snack and a quick break before getting back to the action.

9:45 - 11:00 a.m.

Closing Session: Becoming Mindful in the Midst of Chaos
Multiple studies have shown living with a heightened sense of stress causes serious mental, emotional, and physical damage. How can you find peace among the chaos? This session is for those who know they need to be able to focus and have balance in their daily lives while still being able to meet the demands of a stressful job. Participants will learn the benefits of mindfulness by walking through a powerful mindfulness activity and exploring three ways to practice mindfulness in moments of stress.

Kendra Davies | Positive Psychology Coach
Stellar Life Coaching

11:00 a.m.

Seminar Concludes


Julie Bacher
Events Customer Service Coordinator