People aren’t bad, but results and conduct can be. Having the skill to correct destructive behavior is critical. Making sure we set the right conditions so that problems don’t happen in the first place is an absolute survival skill. This one-day workshop will cover the three critical aspects of managing people: setting expectations from the start, managing results against goals, and addressing negative behavior.
Program Outline & Objectives:
Realize how setting appropriate expectations leads to increased trust, predictable performance, and contracting for appropriate follow-up;
Learn to differentiate between managing outcomes and managing process to avoid being a micromanager;
Discover how to supplement performance evaluations with an ongoing “feed-forward” coaching process to increase accountability for the entire team;
Identify the four hidden reasons behind non-performance and learn how to avoid them;
Recognize common types of difficult personalities in the workplace and gain insight into effectively dealing with each; and
Learn to translate a bad attitude into behavioral terms and provide appropriate corrective feedback.
What is Included