Sep 23 - 26, 2018 | San Antonio, Tex.


Full session descriptions are available on the Topics and Speakers page.

REMINDER: ALL SESSIONS ARE HELD IN CENTRAL STANDARD TIME. Please use the buttons below to toggle the schedule to your own time zone.

Subject to change without notice

Monday, September 24

8:30 a.m. - 8:45 a.m.

Interview with Shannon Huffman Polson
Join us to kick off the 2018 Connect Differently broadcast as we interview our keynote speaker and author, Shannon Huffman Polson, about her vibrant story as one of the first U.S. Army women Apache helicopter captains and pilots.

9:00 a.m. - 9:15 a.m.

Interview: Approaches for Creating an Inclusive Workplace for Companies of All Sizes Panel Discussion
Companies no longer view diversity and inclusion as a business recommendation but as a significant factor in building a strong, successful future. Now is the time for inclusion and the industry must transition from talk to action. Gain real-world perspectives and actionable advice to apply to your organization. Explore the insurance industry’s journey of inclusion and its current state and accept the call to action armed with the tools needed to create an inclusive workplace. #time4inclusion

Day Bishop
Client Relationship Director
Willis Towers Watson
New York, N.Y.

Margaret Resce Milkint
Managing Partner
The Jacobson Group
Chicago, Ill.

9:30 a.m. - 11:30 a.m.

Opening Session and Keynote
Join us for the energetic kick off for the in-person and virtual audience as we broadcast the start of the 123rd NAMIC Annual Convention in grand style featuring a vibrant story where the industry comes together. Hear inspirational remarks from NAMIC’s President & CEO Chuck Chamness and Chairman of the Board Paul Ehlert, followed by our keynote speaker address.

Shannon Huffman Polson
Author, North of Hope and The Grit Project and One of the First U.S. Army Women Apache Helicopter Captains and Pilots

11:45 a.m. - 12:30 p.m.

Managing People Who Are Not Like You
This session is valid for 1.0 PDC toward SHRM-CP and SHRM-SCP recertification.
If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity. But it doesn't have to be this way. The people you work with may be from a different generation, different culture, different race, different gender, or a different philosophy toward work and life in general, but you need to work together toward a common goal. This session explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that hurt productivity.

Kelly McDonald
Marketing and Advertising Specialist
McDonald Marketing
Denver, Colo.

1:00 p.m. - 1:30 p.m.

Interview with Kevin Kinross — Things the Board Does That Drive Management Crazy

Kevin Kinross
Taft Stettinius & Hollister LLP
Columbus, Ohio

2:00 p.m. - 3:00 p.m.

The Evolution of Automobile Technology and the Impact to Insurance
The U.S. automotive insurance market will face numerous challenges in 2018 and beyond. As the industry works to meet the demands of an increasingly digital customer base, it is dealing not only with changing consumer expectations, but also with vehicles that are becoming more complex. As automakers have responded to government regulation on fuel economy, emissions reductions, safety, and other factors, new products and technologies have been developed that have led to a much more technologically sophisticated vehicle fleet.

Susanna Gotsch
Director and Industry Analyst
CCC Information Services, Inc.
Chicago, Ill.

3:30 p.m. - 4:30 p.m.

Economic Update
This session will focus on trends, challenges, and opportunities in the property/casualty insurance industry. Our speaker will provide a comprehensive overview of the industry and give insight on what has happened during the past year as well as what might be in store for the year ahead.

Robert P. Hartwig, Ph.D., CPCU
Director, Center for Risk and Uncertainty Management
University of South Carolina
Columbia, S.C.

4:45 p.m. - 5:30 p.m.

The Latest Compensation Trends in the Property/Casualty Industry
This session qualifies for FMDC credit in the Operations & Insurance module under course name: Emerging Industry Trends
This session will discuss the findings of NAMIC and Ward’s 2018 compensation survey. The session will provide an update on the challenges within the insurance labor market, major trends within the insurance industry, and the evolution of compensation plans in response to these issues.

Jeff Rieder, CPA, CPCU, CLU
Ward Group
Cincinnati, Ohio

Tuesday, September 25

8:00 a.m. - 8:45 a.m.

Practical Uses of AI and the Future of Robotics
Artificial intelligence and robotic process automation technologies have moved quickly along the hype cycle and are now being used by leading insurance companies to improve their underwriting and operational processes. However, as with all new disciplines, they come with a mess of confusing technical jargon, uncertainty about application, and low success rates. Insurance executives are trying to keep up with the competition while avoiding wasting money on empty promises. What is the difference between AI and RPA? What is a bot? How can these technologies benefit your business? In this session, these questions and more will be answered and a simple framework for considering the application of AI and automation technologies within your business will be presented.

John Connors
Chief Information Officer
Gen Re
Stamford, Conn.

10:30 a.m. - 11:00 a.m.

Tuesday Keynote
Join us for a high-powered keynote with a political focus.

Carly Fiorina
Former CEO of Hewlett-Packard and former 2016 Republican presidential candidate

10:30 a.m. - 11:00 a.m.

Interview with Carly Fiorina

11:45 a.m. - 12:30 p.m.

Blockchain as a Non-Traditional Disruptor
Imagine a world in which paperwork is minimized, if not eliminated. An insurance industry in which claims are verified and handled in real time and policy applications are approved or rejected immediately. Imagine if fraud were reduced using a decentralized ledger. Imagine how much money this increasing automation would save your business. Imagine how much cheaper insurance could become as the savings are passed on to consumers. With the advent of blockchain, this session describes how an increasingly automated world is not far off, and it presents a world of opportunity for players in the industry.

Patrick Schmid, Ph.D.
Vice President
The Institutes: RiskBlock Alliance
Malvern, Pa.

1:00 p.m. - 2:00 p.m.

Corporate Culture — Your Invisible Asset
This session qualifies for FMDC credit in the Management module under course name: Leadership Skills
This session is valid for 1.0 PDC toward SHRM-CP and SHRM-SCP recertification. Peter Drucker once said that “culture eats strategy for breakfast.” If culture is that important to organizational success, it makes sense for every leader to explore this invisible asset in more depth. Every organization has a culture, and whether it is positive or negative is up to the leaders to determine. In this session, we will examine what culture is, how it is formed, and how to know if it is not positive. We will look at examples of good and bad cultures and how culture can impact the bottom line. We will explore the roles that management and the board play in corporate culture as well as how leadership impacts culture.

James Kennedy, CPCU
Taft Business Consulting
Fort Myers, Fla.

2:15 p.m. - 3:00 p.m.

Deploying Home Telematics for Digital Customer Engagement
One of the key challenges for most mutual insurance companies is the disintermediation of their consumer/policyholder relationship of the independent agents. This session will propose a compelling argument to deploy an affordable smart-home sensor and co-branded mobile app solution to create a more engaged relationship with your policyholders.

Roel Peeters
CEO and Co-founder
Sunnyvale, Calif.

3:30 p.m. - 4:45 p.m.

Post Truth Politics
This session qualifies for FMDC credit in the Operations & Insurance module under course name: Insurance Regulatory Environment
Blue wave or uncertain waters? In the age of Trumpism and fake news, our political system has been knocked off its axis, making it hard to tell what will happen next and how the property/casualty insurance industry will be affected by what happens in Washington and around the country. Join Jimi Grande, NAMIC’s senior vice president of government affairs, to hear about the current electoral landscape, some of the major public policy topics facing NAMIC members, and predictions for the 2018 elections.

Jimi Grande
Senior Vice President — Government Affairs
Washington, D.C.

Article Posted: 06.19.18
Last Updated: 10.05.18


Nathan Kauffman
Junior Business Analyst