Feb 27 - Mar 1, 2019 | Chicago, Ill.

Agenda

Subject to change without notice. The agenda will be updated as sessions are confirmed.

Wednesday, February 27, 2019

6:45 a.m. – 12:30 p.m.

Optional Workshop: Experiential Learning UL (Underwriters Laboratories) — Interactive Lab Tour and Lunch — Departs from Hotel Entrance

Go behind the scenes at Underwriters Laboratories on this interactive tour of UL's headquarters. Participants will get to see first-hand the fire protection engineering facility and new electrical testing lab. Gain insight on UL's testing process, see testing in action, and learn how UL's work can be utilized in the insurance industry. After the tour, enjoy lunch at Eataly Chicago, the Windy City branch of the largest artisanal Italian food and wine marketplace in the world and a Chicago favorite for authentic Italian fare. You won't want to miss this hands-on learning experience paired with casual networking over delicious authentic Italian eats to kick off your conference experience. The cost of this activity includes transportation, light snacks on the motor coach, a tour of Underwriters Laboratories, and lunch at Eataly. Registration for this activity will be open soon.

9:30 a.m. – 12:30 p.m.

Optional Workshop: Experiential Tour of The Plant & Giordano’s LunchDeparts from Hotel Entrance

Did you know that there’s an organization in Chicago that diverts 10,000 tons of food waste from landfills each year? Take a trip and join us at The Plant, a groundbreaking food production space designed to be a net-zero, circular economy in Chicago’s Back of the Yards. In a circular economy, conventional waste streams from one process are repurposed as inputs for another, creating a circular, closed-loop model of material reuse. During the tour, you’ll get see first-hand the incredible impact of a circular economy in action through tech demonstrations like an aquaponics farm and algae bioreactor. The Plant will provide you with the tools and knowledge to live more sustainably – both personally and professionally. After the tour, enjoy lunch at Giordano’s, a local favorite where you will indulge in stuffed deep-dish pizza. Acclaimed “Chicago’s Best Pizza” by NBC, The New York Times, and other media outlets, Giordano’s is a local favorite for a reason! The cost of this activity is $75 and includes transportation, a tour of The Plant facility, and lunch at Giordano’s.

9:00 a.m. – 6:30 p.m.

Event Information Desk

The Event Information Desk is the main hub for seminar information and badge pick-up. NAMIC staff are on hand to welcome you and answer any questions you have throughout the seminar.

12:00 – 6:30 p.m.

Sponsor Showcase

The Sponsorship Showcase is open throughout the seminar to provide convenient access to service providers and industry solutions experts. Get to know our showcase sponsors and be entered to win some prizes by participating in the sponsor trivia game. Pick up a game card from the Event Information Desk, identify the correct sponsor, get a “stamp of approval”, and drop your completed game card back off at the desk.

1:00 – 2:15 p.m.

Keynote Address

2:15 – 2:35 p.m.

Networking Break in the Sponsor Showcase

2:35 – 3:25 p.m.

General Session

3:25 - 3:55 p.m.

Networking Break in the Sponsor Showcase

3:55 – 5:30 p.m.

Peer-to-Peer Learning | Roundtable Discussions

Join fellow commercial lines professional in roundtable discussions focused on emerging issues, leadership, and other commercial lines focused topics.

5:30 - 6:30 p.m.

Networking Reception: Sip, Savor & Connect in the Sponsor Showcase

Make the most of your seminar experience and enjoy some delicious food and drinks and friendly conversation with fellow commercial lines professionals. A local musician will be featured as the fun sound track to your conversation.

6:30 p.m. Seminar Adjourns for the Day

6:35 p.m.

Optional Activity: Meet to Eat

Interested in gathering for dinner and friendly discussion with fellow attendees? Make plans to Meet to Eat. The group will gather in the hotel lobby at 6:35 p.m. and walk to their selected restaurant. Everyone will be responsible for his or her own bill at the conclusion of dinner, which may include an automatic gratuity.

Thursday, February 28, 2019

6:30 – 8:30 a.m.

Breakfast

Join fellow attendees for fellowship and a hot breakfast before sessions kick off for the day. Grab a cup of coffee and get charged up for a full day of concurrent sessions.

7:00 a.m. – 3:45 p.m.

Event Information Desk

The Event Information Desk is the main hub for seminar information and badge pick-up. NAMIC staff are on hand to welcome you and answer any questions you have throughout the seminar.

8:00 a.m. – 3:45 p.m.

Sponsor Showcase

The Sponsorship Showcase is open throughout the seminar to provide convenient access to service providers and industry solutions experts. Get to know our showcase sponsors and be entered to win some prizes by participating in the sponsor trivia game. Pick up a game card from the Event Information Desk, identify the correct sponsor, get a “stamp of approval”, and drop your completed game card back off at the desk.

8:30 – 9:30 a.m.

Concurrent Sessions

  1. Workers’ Compensation and Travelling Employees: What is a Regional Carrier To Do?
    What coverage and legal problems arise for regional carriers, their agents, and their insureds when employees travel to other states to work? If your company is not licensed in a specific state your employees may face a major problem such as lack of coverage when crossing state lines for work. Beyond the lack of coverage, the insured may face fines by unintentionally violating the state’s workers’ compensation laws. This session will provide clarity on this complex topic by explaining other states’ exposures, the laws of the states involved, and organization limitations.

    Christopher J. Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA, CRIS, AINS
    Executive Director
    Big I Virtual University
    Matthews, N.C.

  2. Employment Practices Liability Insurance
    The world of Employment Practices changes daily. We’ll review the basics of EPLI coverages and how those coverages may vary by carrier. At a simplified level, you’ll get a brief outline of selected clauses to look for in your EPLI policy and a general approach to what makes a higher exposure. Finally, a review of articles about the MeToo! movement and its impact on EPLI exposures.

    Rex N. Dachenbach, CPCU
    Senior Product Manager
    West Bend Mutual Insurance Company
    Madison, Wisc.

  3. Aerial Intelligence — Where is it Today? — A Panel Discussion
    This panel will discuss governmental regulations that impact aerial imaging, new technology being provided by aerial imaging providers, and how aerial imaging is being used today to improve results.

    Tom Karol, Moderator
    Federal General Counsel
    NAMIC
    Washington, D.C.

    David Tobias
    Co-Founder
    Betterview
    San Francisco, Calif.

    Tom Kluxdal
    Director of Innovation
    Church Mutual Insurance Company
    Merrill, Wisc.

  4. Trends in Claims/Equipment Breakdown
    Today’s modern economy is driven by businesses that are increasingly reliant on evolving technology. Technology trends such as miniaturization, portability, the internet of things, and cloud computing are creating different, costly and complicated new risks for business owners. This presentation will explore these trends and the impacts on equipment breakdown exposures on all types and sizes of businesses, including retail, service, and manufacturing risks. Equipment loss examples involving these trends and industries will be shared. The presentation will also look at how the insurance marketplace has recently begun to embrace these exposures by offering new coverage solutions.

    Corey Dunbar
    Assistant Vice President, Market Development
    Hartford Steam Boiler Inspection and Insurance Company
    Macungie, Penn.

  5. How Geographic Information Systems Can Visualize Your Underwriting Advantage
    Geographic Information Systems (GIS) allows for the visualization of spatial relationships. Its techniques can be used to unlock insights with ones insured risk data and the ever-growing archives of weather/climate, and natural hazard data. This session will highlight common GIS techniques, cover the available natural peril data available, and give example of uses for making underwriting decisions.

    Phillip Jagielo
    Catastrophe Analytics Analyst
    American Agricultural Insurance Company
    Schaumburg, Ill.

  6. Idea Lab: Embracing the Challenge of Change
    The ability to embrace change is one of the key factors that can impact your work quality of life. Transformation is an inherent part of any organizational structure and maintaining the ability to navigate the process successfully can brand your contribution as successful or subversive. This session will explore two successful models for helping employees accept and embrace change. The first (outside-in) approach will help leaders create the right conditions for change and provide a structure for successful implementation. The second (inside-out) approach will outline the emotional phases employees will experience and offer a coaching roadmap for leaders to keep individuals engaged and on track leadership team can leverage to drive engagement.

    Tom Meier
    Senior Leadership Consultant
    Equis Consulting
    Indianapolis, Ind.

9:30 - 9:50 a.m.

Networking Break in the Sponsor Showcase

9:50 - 10:50 a.m.

Concurrent Sessions

  1. Misnomers, Misappropriations and Misunderstandings Surrounding Contracts and Contractual Risk Transfer
    Contractual risk transfer, additional insured status, the primary and noncontributory requirement, and horizontal versus vertical exhaustion of limits are common concepts in drafting contracts, but the beliefs about these concepts may not match the realities of their application. The underwriter’s job is to protect the insured and comply as best as they can with the contractual requirements without compromising underwriting guidelines, but that job can become more difficult when the lawyers who write the contracts struggle with the concepts. Often times, underwriters are faced with the task of not only matching the coverage to the contract, but helping agents and insureds navigate this complex topic. This session will delve into how to understand and anticipate issues that may arise from the misnomers and misunderstandings in contractual risk transfer. Attendees will leave with the ability to successfully take care of the insured, the agent, and the carrier while complying with legal requirements.

    Christopher J. Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA, CRIS, AINS
    Executive Director
    Big I Virtual University
    Matthews, N.C.

  2. Claim Reserves Practices — A General Overview and How to Tackle Incurred but Not Reported Claims
    This session will explain the role of a claim adjuster regarding case incurred reserves and the role of an actuary in calculating IBNR reserves. Then it will tie the two pieces together to help an underwriter as they review the loss experience of individual accounts.

    Larry Seymour
    Director of Actuarial
    West Bend Mutual Insurance Company
    West Bend, Wisc.

  3. Evolution of the Independent Agency System
    The session would serve as a discussion regarding the future viability of the Independent Agency. This picture is changing, and evolution will make it hard for some to survive. The discussion will focus in three areas: factors driving the trend, considerations, and what carrier need to do in this brave new world.

    Craig Welsh, CPCU
    Chief Distribution Officer
    Westfield Group
    Westfield Center, Ohio

  4. Construction Defects/Class Action Litigation Panel Discussion
    This panel discussion will dive into the intricacies of current and future emerging trends of construction defects to deepen attendee understanding of the different exposures. Attendees of this session will leave with increased ability to recognize and avert these types of claims before they arise.

    Christopher J. Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA, CRIS, AINS
    Executive Director
    Big I Virtual University
    Matthews, N.C.

    Andrew Pauley, CPCU
    Government Affairs Counsel
    NAMIC
    Washington, D.C.

    Kevin Barrett, Esq.
    Attorney
    Barrett Matura
    Scottsdale, Airz.

  5. Key Builders’ Risk Coverages
    This session will focus on a basic understanding of the builders’ risk market. Topics will include the various coverages that are associated with different types of building projects as well as coverage available when a building project is delayed.

    Robert Guevara
    Vice President of Inland Marine and Commercial Lines
    American Association of Insurance Services (AAIS)

  6. Idea Lab: Development Coaching
    Does your current role involve teaching and helping employees grow through coaching? This session will assist participants with gaining employee development coaching skills. Development coaching is a core leadership skill that has proven to have a markedly positive impact on employee engagement, performance, and productivity.

    Bruce deJong
    Director of Talent Management, Learning, and Leadership Development
    Mutual of Enumclaw Insurance Company
    Enumclaw, Wash.

10:50 – 11:10 a.m.

Networking Break in the Sponsor Showcase

11:10 a.m. – 12:10 p.m.

Concurrent Sessions

  1. Understanding the Continuing Premium Decreases in the Workers’ Compensation Market
    The workers’ compensation market has seen continued profitability and subsequent pricing decreases. This session will explore the factors associated with these outcomes. As a whole, not all industries are seeing the same decreases. The nature of these factors, combined with an industries’ claim characteristics, lead to this disparity. Techniques to maximize these factors within individual organizations will be discussed. At the end of the session participants will be given time to develop approaches on how this information can be further used with their insureds to benefit their workers’ compensation experience.

    Jason Schaufenbuel, PhD, CSP
    Assistant Vice President, Loss Control
    West Bend Mutual Insurance Company
    West Bend, Wis.

  2. Navigating the Commercial Lines Growth Jungle
    Commercial lines growth is being widely pursued by both large and small carriers, agent companies, as well as direct writers. Personal lines companies are looking to diversify, national carriers are trying to improve penetration in select segments, and regional companies are looking to expand into new states. We see intense internal debates trying to determine what opportunities are real and which are not; between “stick to our knitting” and “now for something completely different.” Come hear how others have worked through this to develop an attractive differentiated long-term approach.

    Steve Discher
    Managing Director
    The Nolan Company
    Weatogue, Conn.

  3. Using Artificial Intelligence in Underwriting: A Practical Guide
    There’s no doubt about it, Artificial Intelligence (AI) is going to majorly change the way we underwrite. However, AI may sound obscure to many of us and without much practical application in today’s underwriting practices. Join this session to learn about Columbia Insurance Group’s journey to modernize its underwriting process. Discover how to use Big Data and AI together to help reduce expense, minimize loss and provide a modern, near real-time customer experience.

    Phil Alampi
    Vice President of Marketing
    DataCubes
    Chicago, Ill.

    Scott Mackey, CPCU
    Chief Underwriting Officer
    Columbia Insurance Group
    Columbia, Mo.

  4. Changing Expectations in a 24/7 World
    This session will cover how technology and analytics advances are simplifying and automating several elements of the insurance value change engagement with the end customer. This will include a lesson the use of analytics such as machine learning and artificial intelligence coupled with the importance of simple and easy to understand communication platforms with the end customer.

    Jeff Hay
    Senior Director
    Willis Towers Watson
    Avon, Conn.

  5. Session TBA

  6. Idea Lab: Speak with Persuasive Power and Professional Presence
    Speaking effectively conveys authority, influence, and success. This session will provide attendees with proven techniques of polished speakers and presenters. Attendees will learn how to organize and focus their thoughts, plan an organized strategy for your content, incorporate an effective introduction and closing, use examples and stories to add greater impact, and apply skillful techniques for speaking professionally. Actionable techniques will provide for how to take information and transform it into a high impact and memorable presentation. Attendees will leave this session ready to gain people's attention, project a confident image, convey knowledge and expertise, and positively influence their listeners.

    Tracy Butz, CSP
    Speaker, Author, Influencer
    Tracy Butz, LLC
    Thornton, Colo.

12:10 – 1:30 p.m.

A Taste of Chicago Networking Lunch
The traditional lunch buffet is available to allow you to grab a bite at your convenience. Attendees are welcome to come and go at their convenience. A boxed lunch option is also available for you to pick up at the Event Information Desk and take back to your guest room.

12:45 – 1:30 p.m.

Sweets, Treats, and Networking
Grab a sweet treat in Grand Ballroom Foyer before heading back in to session for the afternoon.

1:30 – 2:30 p.m.

Concurrent Sessions

  1. Utility Interruption: The Coverage That Everybody Needs and Nobody Understands
    Utility Interruption coverages are available in the market in a confusing array of options, formats and names. Insurers of all sizes struggle to know how to underwrite this risk and manage their accumulations.

    This session will provide an overview of the coverage elements involved in UI coverage, how those elements are delivered, and the options that affect the scope of coverage provided. The session will also examine issues in the standard rating agency rates for UI. Finally, the session will provide a high-level overview of a model that HSB uses to track UI accumulations.

    Mark MacGougan
    Vice President, Product Development
    Hartford Steam Boiler Inspection and Insurance Company
    Hartford, Conn.

  2. Towing and Trucking

  3. Leveraging Big Data

  4. Cyber/Crime Coverages

  5. Employee Engagement

  6. Idea Lab: Leverage the Cultural Competitive Edge
    “Culture eats Strategy for Breakfast!” We have all experienced this quote by Peter Drucker. The most impactful leaders know how to transform culture into a competitive edge. During this interactive session, we will delve into the concept of culture from a practical angle and discuss the tools that executives, mid-level managers, and employees team can leverage to drive engagement.

    Tom Meier
    Senior Leadership Consultant
    Equis Consulting
    Indianapolis, Ind.

2:30 – 2:45 p.m.

Networking Break in the Sponsor Showcase

2:45 – 3:45 p.m.

Concurrent Sessions

  1. Auto Underwriting Trends

  2. Product Development and the Product Lifecycle

  3. Coverage Gaps with Emerging Business Models

  4. Key Performance Indicators for the Property/Casualty Industry
    The session would serve as a discussion on financials of insurance companies and perspective on the performance of the insurance industry over the past 10 years. The session will focus on how carriers are evolving their focus on key financials and balancing expense management versus where they are choosing to invest in the future of the business.

    Jeff Rieder
    Partner
    Ward Group – Aon
    Cincinnati, Ohio


  5. Know Your Driver: Commercial Auto Lessons Learned
    Commercial auto hasn’t been profitable in years. However, it can become a strong performer. It’s time to ditch a strict reliance on the traditional commercial auto approach and implement a new approach that gives you greater and more accurate insights on individual drivers and the businesses they represent. Attend this session to learn how utilizing better data and analytics can revolutionize commercial auto risk assessment and improve overall profitability.

    Mathew Stordy
    Director, Commercial Insurance
    LexisNexis Risk Solutions

    Ben Lim
    Director, Commercial Vertical Markets
    LexisNexis Risk Solutions
    Alpharetta, Ga.

  6. Idea Lab: Productive Disruption! Changing the Way We Attract and Develop Leaders
    Effective leaders have an enormous impact on the success of an organization. Unfortunately, many organizations struggle to attract and promote talented leaders. According to Gallup’s latest research, more than one in three employees have changed jobs within the past three years—with 91% of employees leaving their company to do so. This problem creates a pipeline shortage. Moreover, organizations are failing to choose the candidate with the right talent for a manager role 82% of the time, who are usually selected based on tenure or previous job experience. The typical practice of how companies attract, develop and retain talent needs a productive disruption.

    This session will focus on how a lack of high-potential employees and the frequent misidentification of leadership candidates contribute to enormous amounts of wasted time, money, and effort developing people who are not a good fit for the role. This, in turn, leads to increased employee turnover, reduced productivity and engagement, and the need to find quality replacements. Attendees will leave this session with an understanding of the issue and what actionable steps they can take to help solve it within their own organization.

    Tracy Butz, CSP
    Speaker, Author, Influencer
    Tracy Butz, LLC
    Thornton, Colo.

3:45 p.m.

Seminar Adjourns for the Day

Friday, March 1, 2019

6:30 – 8:30 a.m.

Breakfast

Network with fellow attendees over a hot breakfast before the final day of the seminar.

7:00 – 11:00 a.m.

Event Information Desk

The Event Information Desk is the main hub for seminar information and badge pick-up. NAMIC staff are on hand to welcome you and answer any questions you have throughout the seminar.

8:00 – 11:00 a.m.

Sponsor Showcase

The Sponsorship Showcase is open throughout the seminar to provide convenient access to service providers and industry solutions experts. Get to know our showcase sponsors and be entered to win some prizes by participating in the sponsor trivia game. Pick up a game card from the Event Information Desk, identify the correct sponsor, get a “stamp of approval”, and drop your completed game card back off at the desk.

8:30 – 9:30 a.m.

General Session

9:30 – 9:50 a.m.

Networking Break in the Sponsor Showcase

9:50 – 10:50 a.m.

Closing Keynote Session

10:50 a.m.

Grand Prize Drawing

11:00 a.m.

Seminar Concludes

Session Proposals

Interested in speaking at this seminar? Submit your session proposal to Crista Hassett.

Contacts

Julie Bacher
Customer Service Coordinator

317.876.4279

  Julie