Mar 4 - 6, 2020 | Chicago, Ill.

Agenda

Wednesday, March 4, 2020
7:15 a.m. – 12:30 p.m.

Optional Activity: Underwriters Laboratories Facility Tour and Networking Lunch
Learn more and register now on the Registration Additions page.

9:00 a.m. – 6:30 p.m.

Event Information Desk
The Event Information Desk is the main hub for seminar information and badge pick-up. NAMIC staff are on hand to welcome you and answer any questions you have throughout the seminar.

12:00 – 6:30 p.m.

Sponsor Showcase

1:00 – 1:30 p.m.

NAMIC Welcome and Industry Update

Neil Alldredge
Senior Vice President, Corporate Affairs
NAMIC

1:30 – 2:15 p.m.

General Session – Innovation and Digital Disruption

Brian Solis has been called “one of the greatest digital analysts of our time.” Brian is also a world renowned keynote speaker and an award-winning author of seven best-selling books including, X: The Experience When Business Meets Design, What’s the Future of Business and The End of Business as Usual.

 For almost 30 years, Solis has studied and influenced the effects of emerging technology on business and society. His research and books help executives, and also everyday people, better understand the relationship between the evolution of technology and its impact on people and also the role we each play in evolution. As a result of his work, Solis also helps leading brands, celebrities, and startups develop new digital transformation, culture 2.0, and innovation strategies that enable businesses to adapt to new connected markets from the inside out.

Brian Solis
Global Keynote Speaker, Digital Analyst and Anthropologist, Strategic Advisor, 8x Best-Selling Author

2:15 – 2:35 p.m.

Networking Break

2:35 – 3:25 p.m.

General Session – Lead Now
Leadership that is all trust and no results is unacceptable. Leadership that is all results and no trust is unsustainable. Elite leaders build trust and get results. For more than 17 years, Scott Daly served our country at the tip of the spear as a United States Navy SEAL. In addition to carrying out missions during the longest war in our country’s history, Scott spent years training junior officers and enlisted SEALs how to perform at elite levels physically, emotionally, and tactically in the world’s most demanding environments.

In this session, attendees will learn to develop their character, competence and connection with employees to earn trust. With that as a foundation, attendees will then learn to use clarity, accountability, and support to achieve results.

Scott Daly
Master Trainer
Focus 3

3:25 – 3:55 p.m.

Networking Break

3:55 – 5:30 p.m.

Roundtable Discussions
Join fellow commercial lines professional in roundtable discussions focused on emerging issues, leadership, and other commercial lines focused topics.

5:30 – 6:30 p.m.

Networking Reception
Make the most of your seminar experience and enjoy some delicious food and drinks and friendly conversation with fellow commercial lines professionals. A local musician will be featured as the fun sound track to your conversation.

6:30 p.m.

Seminar Adjourns for the Day

Thursday, March 5, 2020
6:30 – 8:30 a.m.

Breakfast Buffet
Join fellow attendees for fellowship and a hot breakfast before sessions kick off for the day. Grab a cup of coffee and get charged up for a full day of concurrent sessions.

7:00 a.m. – 3:45 p.m.

Event Information Desk
The Event Information Desk is the main hub for seminar information and badge pick-up. NAMIC staff are on hand to welcome you and answer any questions you have throughout the seminar.

8:00 a.m. – 3:45 p.m.

Sponsor Showcase

8:30 – 9:30 a.m.

Concurrent Sessions

  1. Cannabis: The Ultimate Budding Risk
    The cannabis risk for insurers isn’t going away any time soon, so it’s imperative that you arm yourself and your company with the knowledge needed to properly underwrite this risk. Attendees of this session will explore the differences between cannabis and hemp, discuss the history and current status of cannabis and hemp legalization, review specific hazards relating to cannabis that affect insurance underwriting, address court cases that have dealt with the insurability of cannabis, and examine the impact of cannabis on the workplace.

    Brenda Wells, Ph.D.
    Professor
    East Carolina University

  2. Reinsurance and the Implications for Commercial Lines Underwriters
    This session will provide a comprehensive review of the reinsurance options available to underwriters and how they can be used most efficiently. Attendees will dive into an overview of the different types of reinsurance – proportional, excess of loss, treaty, facultative and hybrid facultative facilities. In addition to evaluating the benefits and drawbacks of each from a coverage perspective, attendees will touch on pricing considerations and how/when to use each structure to secure the optimal coverage. The discussion will also cover the different considerations that arise between property and casualty placements, terms and conditions, and price evaluation.

    Aaron Friedman
    Senior Vice President
    Guy Carpenter

  3. Distribution Management as a Team Sport: How Your Entire Organization Plays a Role in Optimizing Your Relationships and Success
    Carriers and their partners are faced with one of the most rapidly changing distribution environments that the industry has ever seen. The changing distribution channels can create new opportunities for partners that understand those shifting dynamics, but to win, entire companies need to understand the challenge and be working in the same direction.

    In this session, attendees will review the latest developments and trends in insurance distribution their impacts to the industry, and what should carriers be doing to position their companies for success.

    Craig Welsh
    Chief Distribution and Marketing Officer
    Westfield Insurance

  4. Lessons from Losses – Experience is Our Greatest Teacher
    Whether portfolio-level experiences or individual claim situations, the property/casualty insurance industry has a successful history of learning from the unfortunate incidents of our customers, and many companies use claims to inform underwriting and safety practices. In this session, specific examples of best practices in learning lessons from losses will be provided to reinforce that claims review is an opportunity of continuous learning as opposed to judgment of past decisions. Attendees will learn the importance of cross-departmental communication and how to cultivate collaboration in their own organizations in order to positively impact the bottom line.

    Timothy M. Fletcher
    Vice President, Senior Emerging Issues Specialist
    Gen Re

    Craig Beardsley
    Senior Vice President
    Gen Re

  5. Evolving Role of the Underwriter in the Next Wave
    During this session, Ernst & Young's Jeremy Weiss and Rebecca Freeman will share the company's innovation-fueled and purpose-led transformation in commercial insurance underwriting by exploring the changing role of the underwriter in the NextWave. With a focus on near term, they will discuss likely shifts in underwriting roles to accelerate growth, ways to become a customer advocate, and how to focus on increased profitability.

    Jeremy Weiss
    Senior Manager
    Ernst & Young

  6. Idea Lab: Working Remotely – Cure or Curse?
    This session will dive into some of the most challenging obstacles for managers and employees in managing the employer/remote workers relationship. Discussion topics will include keeping remote workers engaged, managing workload, communicating effectively, making sure the remote employees are still part of the team, and measuring performance.

    Attendees will leave with a roadmap to determine if employing a remote workforce is the right decision for their organizations. They will also take away helpful tools to build and maintain remote employee relationships – from the employees' and managers' perspectives.

    Steve Doman
    Senior Human Resources Business Partner
    West Bend Mutual Insurance Company

9:30 – 9:50 a.m.

Networking Break

9:50 – 10:50 a.m.

Concurrent Sessions

  1. Cannabis: The Ultimate Budding Risk (repeat)
    The cannabis risk for insurers isn’t going away any time soon, so it’s imperative that you arm yourself and your company with the knowledge needed to properly underwrite this risk. Attendees of this session will explore the differences between cannabis and hemp, discuss the history and current status of cannabis and hemp legalization, review specific hazards relating to cannabis that affect insurance underwriting, address court cases that have dealt with the insurability of cannabis, and examine the impact of cannabis on the workplace.

    Brenda Wells, Ph.D.
    Professor
    East Carolina University

  2. Evolution of Additional Insured Endorsements and What Primary and Noncontributory Means to Commercial General Liability
    Additional insured requests have become more common and looking back at the past 30 years, some of the Insurance Services Office’s endorsements were revised several times. During this session, attendees will learn about reasons behind historical changes to the ISO additional insured endorsements, explore recent changes to certificates of insurance with a specific focus on notifying a certificate holder about changes to the policy, and learn about changes to the other insurance condition of the ISO commercial general liability that may call into question requests for primary and noncontributory coverage for an additional insured.

    William Mauro
    Senior Director, Commercial Casualty
    Verisk

  3. Trends in Employee Practices Liability Insurance Third-Party Claims and Exposures
    The session will cover the varying language and expanding scope of employee practices liability insurance third-party coverages. Attendees will first discuss the most common type of third-party claims, emerging claims types, and classes of claimants. Then they will dissect several relevant claims examples. Finally, they will learn about the intersection of EPLI third-party claims and cyber liability as information technology systems and connected devices play increasing roles in the perpetration of wrongful employment acts.

    Ken Williams
    Senior Vice President, Specialty Claim Unit
    Hartford Steam Boiler Inspection and Insurance Company

  4. Emerging Technologies for Underwriting
    Attendees of this session will learn how emerging technologies such as smart sensors and computer vision generate vast quantities of behavioral and other predictive real-time data. First, attendees will explore how this data, along with artificial intelligence and machine learning, is reshaping the insurance value chain. Then, the speakers will demonstrate how AI and ML are transforming commercial underwriting by examining the components of an underwriting recommendation engine for risk pricing and selection. Finally, attendees will learn how Grange Insurance, a midsize insurer, is using data and AI to transform its business by improving underwriting processes and focusing on customer experience.

    Michael Elliott
    Senior Director of Knowledge Resources
    The Institutes

    Cheryl Lebens
    Vice President, Chief Risk and Strategy Officer
    Grange Insurance Company

  5. The Underwriter’s Evolution Toward Sales Executive and Customer Advocate
    This session will focus on the increasing necessity for sales skills among commercial lines underwriters and how an organization can evolve to become more sales minded. Attendees will review the strategic elements of an organization's evolution, including the market's demand for more sales support and customer advocacy from underwriters, and the potential impact it can have on the organization, culturally and financially. Attendees will also discuss the tactical steps needed to develop and implement the necessary processes, training, and marketing support to facilitate the evolution. A significant portion of the session will be spent walking through steps of the evolution's proven process, which include assessing the current state of your underwriting department, defining ideal future state of the department’s mindset, and creating a detailed road map for future success.

    Tim McIlvaine
    Assistant Vice President
    Weber Associates

  6. Idea Lab: Hosting Robust One-on-One Meetings
    Hosting regular one-on-one meetings is a foundational behavior for cultivating a team of productive and engaged managers. Attendees of this session will take a deep dive into one-on-one meeting best practices, common challenges, and compelling questions to draw out feedback and encourage desired behavior.

    Bruce deJong
    Director of Talent Management, Learning, and Leadership Development
    Mutual of Enumclaw Insurance Company

10:50 – 11:10 a.m.

Networking Break

11:10 a.m. – 12:10 p.m.

Concurrent Sessions

  1. Reinsurance Market Outlook Panel Discussion
    During this panel discussion, a 100 percent direct reinsurer, a broker market and direct reinsurer, and an insurance broker will discuss the state of the reinsurance market and the January 2020 renewal and its impact on the rest of the year. They will answer the question “Are we in a hard market?” before diving into trends by lines and classes of business and the impact those trends have on primary carriers.

    Jon Bergner, Moderator
    Assistant Vice President – Public Policy and Federal Affairs
    NAMIC

    Tom Loverde
    Senior Vice President
    Transatlantic Reinsurance Company

    Brad Melvin
    Reinsurance Solutions
    Aon

    Ridge Muhly
    Senior Vice President – Treaty Manager
    Gen Re

  2. From Millions to Billions – What’s Driving The Deterioration In Personal Injury and Liability Verdicts?
    Recent company results reflect some ominous trends – more “nuclear” verdicts, inflated settlement amounts, and concern that juries have become increasingly unpredictable. While research into these trends is ongoing, what is clear is that a several economic and sociological factors – some of which are unprecedented – are causing these results. This session will explore the factors and provide suggestions as to how the insurance industry might want to respond.

    Tim Fletcher
    Vice President, Senior Emerging Issues Specialist
    Gen Re

  3. The NextWave of Insurance is Here: Are You Ready?
    What if you could see new risks other insurers couldn't? This session will explore the current landscape of business today from expense pressures, changing customer experience demands, decreases in trust across the value chain to climate change and how it is shaping the NextWave of Small Commercial Insurance. Leveraging futurist thinking, the speaker will discuss market scenarios that could change insurance in the next five to seven years and explore how to lead in the NextWave, including imagining scenarios that will impact your business.

    Jeremy Weiss
    Senior Manager
    Ernst & Young

    Rebecca Freeman
    Managing Director
    Ernst & Young

  4. Enhancing Vehicle and Driver Information in Commercial Auto
    This session provides insight into new tools available to commercial auto insurers to improve pricing, underwriting and claims decisioning. Attendees of this session will gain insight into the various tools available in commercial auto to improve risk-based pricing and claims sophistication.

    Helen van Daal
    Insurance Director of Telematics and Product Development
    TransUnion

    Patrick Foy
    Product Director, Commercial Insurance
    TransUnion

  5. Extreme Weather, Custom Renovations, and Evolving Building Codes: Lessons Learned from Recent Natural Disasters
    Extreme weather and the encroachment of communities on coasts, rivers, and wilderness areas is putting more property at risk from wildfires and flooding. At the same time, customized renovations, changing building codes, and fluctuating reconstruction costs are making it more difficult than ever to ensure properties have the right amount of coverage. What lessons have we learned from recent natural disasters? How are communities and firefighters coming together? And what can insurers do to address the challenges in the face of changing construction?

    Bradley Bain
    Vice President, Community Hazard Mitigation
    Verisk Analytics, Inc.

  6. Idea Lab: How to Use a Finish-Line Philosophy to Stimulate Increased Focus, Effort, and Persistence
    Research has proven that humans will vigorously respond to a challenge when time is running out. Attendees of this session will learn how to thoughtfully introduce a sense of urgency for their employees that walks the tightrope of activating willpower to build capacity without causing burnout and exhaustion. Understanding how to ratchet up intensity through a controlled sense of urgency will provide attendees with actionable ideas and techniques to motivate and inspire their teams.

    Bruce deJong
    Director of Talent Management, Learning, and Leadership Development
    Mutual of Enumclaw Insurance Company

11:10 a.m. – 12:30 p.m.

Experiential Learning Lab – Loss Control Tour of the Hotel Mechanicals
Go behind the scenes at the Renaissance Chicago Downtown Hotel for a mock risk control tour of various exposures on the basement level. Attendees will rotate through five stations/exposures including the chiller plant, boiler room, emergency generator room, fire pump room, and fan room. Each group will have a leader and loss control professionals will be stationed at each stop to talk about the exposure. After the tour, attendees are invited to the seminar lunch where tables will be held for attendees of the tour to sit together and debrief. This will be an optional activity that attendees can add to their seminar registration.

12:10 p.m.

Pre-Ordered Boxed Lunch Pick Up
If you pre-ordered a boxed lunch, you can pick it up at the Event Information Desk.

12:10 – 1:30 p.m.

Buffet Lunch
The traditional lunch buffet is available to allow you to grab a bite at your convenience.

1:30 – 2:30 p.m.

Concurrent Sessions

  1. Commercial Auto – ISO Changes and Underwriting Challenges
    This session will concentrate on the current commercial auto market, positive and negative market performances, the latest underwriting trends focused on improving data accuracy and pricing segmentation, and tools underwriters can use to improve their current book of business. The session will also delve into ISO’s future roadmap back to a single class plan and how this will impact insurers. The target audience for this session is commercial underwriters, commercial underwriting management, and anyone involved in developing underwriting guidelines and pricing.

    Kevin Hughes
    Senior Actuarial Associate
    Verisk Analytics, Inc.

    Diane Injic
    Director, Commercial Auto Underwriting
    Verisk Analytics, Inc.

    Matthew Beard
    Coordinator – Motor Carrier Team
    Auto-Owners Insurance Company

  2. Insurtech: What’s Working, What’s Not? A Survey of Regional Carrier CEOs
    Attend this session to hear the findings from a survey of 45 regional insurance carrier executives. Among the results will be insights into what technologies other commercial carriers are interested in, what they are piloting, and what technologies they are deploying. Attendees of this session will leave with a roadmap for insurtech experimentation at their own organizations.

    Kaenan Hertz
    Managing Partner
    Insurtech Advisors

  3. Workers' Compensation: Trends and Challenges
    This session will review current trends in workers' compensation, including frequency and severity data based on National Council on Compensation Insurance reports in 38 states. Attendees will learn about the most recent concerning trends in opioids, the ongoing legalization of marijuana, and how these products impact the workers' compensation system and related costs.

    The latest changes in experience modification factor formulas and what steps NCCI is taking to curb their improper usage as well as the application of schedule rating on workers' compensation policies, how it is commonly misapplied, and how to avoid fines by regulatory agencies will be reviewed. Attendees will also evaluate regulatory actions taken by states on the misclassification of businesses and how today's corporate business model presents challenges in coverage to subsidiaries.

    Sonja Guenther
    Workers' Compensation Specialist
    IMA Financial Corp

  4. Artificial Intelligence: Creating Super Underwriters
    Market expectations are changing rapidly, and nearly every carrier is pursuing digital underwriting in some capacity. However, this journey is fraught with challenges, including where to start, how to manage change, and what it means to your customers' experience, your bottom line, and your ability to grow. Join this session to learn about Penn National's journey to digitize its commercial underwriting process and what that means for the company’s agents, customers, and business going forward.

    Phil Alampi
    Vice President, Marketing
    DataCubes

    Randy Mancini
    Vice President, Commercial Lines
    Penn National Insurance Company

  5. The Evolving Sharing Economy and the Impact on the Insurance Industry
    While we often think of the sharing economy as a peer-to-peer activity in which one person shares goods or services with another person in exchange for payment, we may overlook the commercial aspect of these interactions.

    During the past few years, the sharing economy has evolved from one person sharing an underused asset such as a spare bedroom or an idle car to large-scale business-to-business transactions over innovative online platforms.

    During this session, attendees will review how commercial insurers are responding to this evolving economic model. The session will also discuss how risk is changing in the sharing economy and the importance of carriers establishing risk appetites for these unfamiliar exposures.

    Janice Nieman, MBA, CPCU
    Property/Casualty Research & Product Development Manager
    American Ag.

  6. Idea Lab: Creating the Difference as a Leader
    Leadership is a skill that can be finetuned, and in today's high-demand business environment, it is a skill that needs to be refreshed regularly. Effective leaders bring out the best in their employees by bringing out the best in themselves.

    Session attendees will learn how to host effective feedback meetings that create change without frustration, discover tools to engage a team throughout the day, and leave with action items that can be implemented immediately to enhance leadership effectiveness. This will be a lively, fast-paced discussion on leadership that is founded on spirited enthusiasm and proven success.

    Rachel Fisher
    Strategic Advisor
    Lively

2:30 – 2:45 p.m.

Networking Break

2:45 – 3:45 p.m.

Concurrent Sessions

  1. Commercial Auto – ISO Changes and Underwriting Challenges (repeat)
    This session will concentrate on the current commercial auto market, positive and negative market performances, the latest underwriting trends focused on improving data accuracy and pricing segmentation, and tools underwriters can use to improve their current book of business. The session will also delve into ISO’s future roadmap back to a single class plan and how this will impact insurers. The target audience for this session is commercial underwriters, commercial underwriting management, and anyone involved in developing underwriting guidelines and pricing.

    Kevin Hughes
    Senior Actuarial Associate
    Verisk Analytics, Inc.

    Diane Injic
    Director, Commercial Auto Underwriting
    Verisk Analytics, Inc.

    Matthew Beard
    Coordinator – Motor Carrier Team
    Auto-Owners Insurance Company

  2. View of the Current Landscape of Digital Distribution for Small to Mid-Size Business
    This session will be comprised of discussions on the current state of the market, how incumbents are automating the underwriting/sales process for small commercial insurance, the journey to straight-through processing for small commercial, and the universe of digital distribution insurtechs in the small commercial space. It is intended to provide an innovative view of how small commercial insurance views the insurtech movement and how the technology can improve efficiency. Attendees will come away with a better understanding of the digital-distribution insurtech universe in the small commercial space.

    Robert Cooney
    Senior Managing Director
    Aon

  3. Weather Analytics and Risk Scoring for Underwriters
    This session will provide an overview of various weather analytics, catastrophe modeling, and risk scoring tools available to insurers and how underwriters can leverage them to write better business. As catastrophic storms and natural disasters become more frequent, underwriters must find new ways to measure and mitigate risk across their portfolios. That means they need to move beyond basic weather data and adopt more sophisticated peril-driven forecasts and modeling tools. This session will cover a variety of weather analytics solutions and how they can equip underwriters with a more accurate and holistic view of natural hazard risks and help uncover new underwriting opportunities.

    Cyrena-Marie Arnold
    Vice President of Customer Success
    Athenium Analytics

  4. Predicting and Learning from the Last Construction Downturn
    This session will review the economic indicators of the construction downturn 10 years ago as compared to current economic conditions. The discussion will be complemented by an underwriter sharing his lessons learned from 10 years ago that attendees can actively apply to their own underwriting philosophies to be better prepared for the next construction downturn.

    Eric Price-Glynn
    Senior Principal
    ISO MarketStance Solutions

    Greg Wetherwax
    Casualty Consulting Underwriter
    Westfield Insurance

  5. The Evolution of Cyber Insurance
    The cyber insurance market has grown from nonexistent 20 years ago to a multi-billion-dollar industry that expands at double-digit rates year over year. This session will take attendees through the evolution of cyber insurance and cyber exposures from their beginnings through today as well as a view toward the future. Particular attention will be given to factors driving demand and shaping coverage. Drawing from interviews with cyber insurance veterans and industry experience, attendees will review existing and expanding first- and third-party coverages.

    Monique Ferraro
    Cyber Counsel
    Hartford Steam Boiler Inspection and Insurance Company

  6. Idea Lab: Creating and Maintaining a Change Mindset
    Even though change is constant, it is not necessarily easy to create or maintain buy-in. Leading change is about establishing and conveying a vision for change not directly tied to a specific project. In order to successfully implement change, there must be a dynamic shift across all levels of the organization. The entire team must buy-in to a solution instead of being told to conform to a predetermined one.

    Attendees of this session will learn what makes people say, "I want to be part of this," versus “This is happening whether I like it or not.” They will explore case studies of organizations with dynamic change mindsets, learn how to create momentum, and find out how to spark a desire in employees to continually move to the next phase.

    Rachel Fisher
    Strategic Advisor
    Lively

3:45 p.m.

Seminar Adjourns for the Day

4:00 p.m.

Optional Activity: Flight Club Social Darts Happy Hour
Learn more and register now on the Registration Additions page.

5:45 p.m.

Optional Activity: Chicago Blackhawks Game
Learn more and register now on the Registration Additions page.

Friday, March 6, 2020
6:30 – 8:30 a.m.

Breakfast Buffet
Network with fellow attendees over a hot breakfast before the final day of the seminar.

7:00 – 11:00 a.m.

Event Information Desk
The Event Information Desk is the main hub for seminar information and badge pick-up. NAMIC staff are on hand to welcome you and answer any questions you have throughout the seminar.

8:00 – 11:00 a.m.

Sponsor Showcase

8:30 – 9:30 a.m.

General Session – Political Affairs Update and 2020 Election Preview

Armed with inside knowledge from more than two decades in the inner workings of Washington’s political circles, Jimi Grande will share an update on NAMIC’s current advocacy efforts in the nation’s capital. He will also share his insight on the 2020 election cycle and what could be in store for the property/casualty insurance industry. The race for the White House will have a major effect on the balance of power in the U.S. House of Representatives, Senate, and state legislatures across the country and for the legislative and regulatory environments.

Jimi Grande
Senior Vice President, Government Affairs
NAMIC

9:30 – 9:50 a.m.

Networking Break

9:50 – 10:50 a.m.

Closing Keynote Session – Embrace Your Awesomeness – Getting the Most Out of Yourself and Those Around You

Brad Montgomery believes that the key to business success is the people involved. This session will remind you just how significant you are to the people you care about most, to the other people at this seminar, and to your organization. You have the ability to make much more of a profound, positive influence than you sometimes believe. You can be a fantastic force in leadership, change, and enthusiasm for awesomeness. You are meaningful. 

Prepare to be inspired in a way that will make you want to embrace and tackle difficult problems, difficult changes, and, sometimes, difficult people. Best of all, Brad will show you how being a positive force to those people around you is fantastic for business success and a ton of fun.

Brad Montgomery, CSP
Keynote Speaker
Brad Montgomery Productions

10:50 a.m.

Closing Comments and Sponsor Showcase Prize Drawing

11:00 a.m.

Seminar Concludes

Contacts

Julie Bacher
Events Customer Service Coordinator

317.876.4279

  Julie