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NAMIC Annual Convention - Where The Industry Comes Together, A NAMIC Event | September 25-28, 2016 | Vancouver, B.C.

Topics and Speakers

The sessions and activities on this agenda are open to NAMIC members, convention attendees, and invited guests. Convention credentials are required to be worn at all times. Members of the press should contact NAMIC Public Affairs for a schedule of sessions and other activities that are open to media coverage.

121st Annual Convention Keynote Speakers

Monday, September 26, 2016 | 10:00 - 11:00 a.m.

General Session Keynoter: Chris Hadfield

Chris Hadfield

“Good morning, Earth!” That is how Colonel Chris Hadfield—writing on Twitter—woke up the world every day while living for five months aboard the International Space Station.Through his 21-years as an astronaut, three spaceflights and 2600 orbits of Earth, Colonel Hadfield has become a worldwide sensation, harnessing the power of social media to make outer space accessible to millions and infusing a sense of wonder into our collective consciousness not felt since humanity first walked on the Moon. During his multi-faceted career Hadfield has intercepted Soviet bombers in Canadian airspace, lived on the ocean floor, been NASA’s Director of Operations in Russia, and recorded science and music videos seen by hundreds of millions.

Chris Hadfield
First Canadian Commander of the International Space Station (2013)

Tuesday, September 27, 2016 | 9:00 - 10:00 a.m.

General Session Keynoter: Cam Marston

Cam Marston

Cam Marston is the leading expert on the impact of generational change and its impact on the marketplace. As an author, columnist, blogger, and lecturer, he imparts a clear understanding of how generational demographics are changing the landscape of business.

Cam Marston
Multi-Generational Relations and Workplace Communicates Expert
Mobile, Ala.

Wednesday, September 28, 2016 | 10:30 - 11:30 a.m.

General Session Keynoter: Common Ground

Common Ground

Common Ground consists of Liberal Bob Beckel and Conservative Cal Thomas, the authors of the syndicated USA Today column of the same name. These two politically savvy and politically different analysts take their differences and find the common ground that helps us unite as Americans and neighbors.

Bob Beckel
USA Today

Cal Thomas
USA Today


Connecting in a Different Way Using Digital Marketing
Wondering why social media and online marketing can drive sales leads, build better relationships with your customers and shorten your sales cycle? This session is for you.

Learning Objectives:

  • Learn about a success story of a regional insurance company who has built better relationships with their customers using online tools without breaking the bank;

  • Identify what can be learned from the success story and how these learning items can be implemented in the attendee’s respective organization; and

  • Formulate specific action items for attendee’s organizations so they can use online tools for their business.

Sourov De
Managing Partner
Stryve Digital Marketing
Kitchener, Ont.

Demographic Data: Knowing the Characteristics of Existing and Potential Policyholders
Under the theme of “Utilizing Data in Decision Making”, knowing the characteristics of existing and potential policyholders can deepen your understanding of your market place and inform product development. This can influence marketing, growth and portfolio management strategies. Combining demographic data with claims data, weather data and other types of data can provide new insights into managing risk.

Dan Madsen
Senior Vice President
BMS Intermediaries, Inc.
Minneapolis, Minn.

Andrew Siffert
Assistant Vice President/Senior Meteorologist
BMS Intermediaries, Inc.
Minneapolis, Minn.

Predictive Analysis – Practical Considerations for Getting Predictive Analysis to Work in Claims
Predictive analysis holds out significant hope for sifting through the amount of data that is created by claims organizations. Predictive analysis is only as good as the data which is used to create algorithms. This session will provide a practical overview of how to craft successful implementations of predictive analysis to determine how it may be right for your claims organization.

Understanding and defining what you are trying to predict, conducting an objective analysis of the quality of your data, and building effective processes for using predictions - enabling you to get the most out of your effort.

Jim Kaiser
CEO & Founder
Cleveland, Ohio

Emerging Technology and Board Responsibility in Insurance
New technology developments are driving change in the insurance industry. Mobile, social, and even email are accelerating communications. Analytics, big data, and the Internet of Things are changing risk analysis and fraud detection. Cloud computing is changing how insurers manage their own capabilities. Cyber-security affects every industry. It has never been more important for insurers to understand the opportunities and threats posed by technology, but few senior leaders and board members in the industry really understand the risks and rewards. This session presents an executive-level overview of key technology issues and discusses best practices for boards of directors and company executives.

Frank Petersmark
Vice President of Research and Consulting
Detroit, Mich.

Chuck Ruzicka
Associate Vice President of Research and Consulting
Sarasota, Fla.

The Value of Executive Coaching
Executive leadership coaching has grown in popularity and application over the past several decades as the role of the executive has expanded. Leaders today are dealing with significant ambiguity, disruptive changes, and pressure to perform in an increasingly complex business environment. They are expected to be both strategic decisions makers and masters of the “soft” skills needed to manage people effectively. In addition to the increase in expectations and skills, leaders are finding themselves challenged due to the pace and magnitude of change within organizations to develop the traditional relationships needed to be effective leaders. As a result, many executives are turning to coaching as a tool to be more effective in their role.

This session will explore the role of an executive coach and discuss how executives and organizations can find benefit in engaging in the executive coaching process.

Charitable Contributions/Corporate Social Responsibility
Corporate Social Responsibility (CSR) is more than just a buzzword. It has become an increasingly integral component to corporate culture that has grown beyond monetary donations to focus on organized volunteer activities and community involvement. According to the McKinsey & Company whitepaper on Charitable Giving in the Property Casualty Insurance Industry (2015), U.S. property/casualty insurers have increased their charitable giving and average of 15 percent since 2011, and an increasing number are aligning their programs with business strategy. Additionally, as the millennials, considered to be the most civically inclined generation, replace baby boomers in the workplace, there has been an increased emphasis on organized corporate programs. The millennial impact has shifted the corporate mindset from monetary donations to community involvement – changing how companies view CSR programs.

This interactive session will explore the various aspects of corporate social responsibility including the rise in charitable giving, the shift in corporate priorities, trends in decision-making, and goal setting and measurement techniques. It will include case-study examples from two insurance companies (large and small) that have implemented innovative corporate social responsibility programs. The focus of this session will be on innovative and creative ways to engage your employees and give back to the community through volunteerism and other activities vs. the traditional focus of monetary donations. Attendees will have an opportunity to learn from their peers and gain insight into the changing dynamics in corporate social responsibility programs.

Board Effectiveness Panel Discussion
This panel discussion is geared toward small-company leaders and board members. It will focus on the role of the board and how company managers and board members can work together effectively. It will also touch on the board’s role with CGAD.

Randy Druvenga
First Maxfield Mutual Insurance Association
Denver, Iowa

Doug Fincannon
Alamance Farmers' Mutual Insurance Company
Graham, N.C.

Robert D. Roesler
Fairmont Farmers Mutual Insurance Company
Fairmont, Minn.

Role of the Board and New CGAD Impacts
Despite years of discussions, the upcoming implementation of the corporate governance annual disclosure still has insurers asking questions. No matter the size of a company and its lines of business or how prepared or unprepared it believes it is for the disclosure the requirements may likely remain a cloud over the industry for a while. This session is designed to provide insight on CGAD and the role of the board.

How Do Mutuals Survive the Next 100 Years
The needs of the underlying insurance customer are changing at a rapidly accelerating pace. The continuous advancement of automobile safety and inevitability of autonomous vehicles will radically reshape what currently constitutes 38% of the world’s insurance premiums. Other key trends involve urbanization, retirement savings, healthcare costs and the increasing availability of Big Data and the privacy issues and segmentation opportunities it provides. The current approach to selling insurance products in silos is deeply unpopular, and early adopters satisfying demand for a more holistic “lifestyle” policy will not only survive but thrive.

Bryon Ehrhart
Aon Benfield Americas
Chicago, Ill.

Greg Heerde
Head of Americas Analytics
Aon Benfield
Chicago, Ill.

The Future of Labor Supply: Where the Jobs Are
In the coming decades, Northern America's population born between 1946 and 1965 will age into the third—and final—stage of their lifecycle. Employers now face the difficult challenge of managing labour supply issues: where will new employees come from, what will their needs be, and how slowly will the labour force grow? In this talk, which can be customized to your industry, Ramlo explores the potential opportunities that will arise with this demographic shift, in a world increasingly characterized by change. With product and business lifecycles shortening, the range of jobs (and careers) that the next generation of workers can choose from will continue to grow. Even within a particular job or career path, the increase of social, cultural, and economic diversity will require the next generation to have a growing range of skills to adapt to this new demographic and economic paradigm.

Andrew Ramlo
Demographer, Planner, and Executive Director
Urban Futures
Vancouver, B.C.

Cyber Risk
The evolution of cyber has brought about both challenges and opportunities for insurers. It is a particularly complex issue because of the rapidly changing regulatory landscape, highly-publicized media coverage of data breaches, and an increasing interest in cyber coverage among policyholders. The conversation isn’t just about how to protect your organization from a cyber breach; insurers also need to understand the operational elements of cyber, and the coverage/product development opportunities

The Insurance Industry Talent Gap
The insurance industry landscape is changing and to compete in the future companies must be able to attract, train and retain the right talent for the workplace of the future. It is estimated that twenty five percent of the industry’s workforce will retire in the next five years, yet less than 5 percent of students are very interested in working in insurance. This presentation addresses the trends and risks that the industry faces and how having the best talent can help companies meet these challenges. The speaker will also cover the available research on the most important attributes millennials are looking for when considering a job, why they are not attracted to a career in insurance and facilitate a discussion on how we can try to change this.

Jennifer Ughetta
SVP, Head of Human Resources
Munich Reinsurance America, Inc.
New York City, N.Y.

Internet of Things
According to the Harvard Business Review, one of the most consistent patterns in business is the failure of leading companies to stay on top of their industries when technologies change. For P&C insurers already facing growth and profitability issues, long-term signs are pointing to accelerated change driven primarily by technology and shifting consumer expectations. These changes will serve as both a catalyst and disruptor to all aspects of the insurance business model, and require new strategies to address changing perceptions and solutions for risk. The session will focus on the impact of Internet of Things and Digital in the insurance industry, and how insurers need to prepare for sustained success in the future ecosystem.

Shamik Lala
AT Kearney
Chicago, Ill.

Alyssa Pei
AT Kearney
Toronto, Ont.

Joe Reifel
AT Kearney
Chicago, Ill.


Take Them Off the Wall: Leading From Our Values
What do I value, and why does that matter? When the going gets tough, how do my values stand up? What happens when my values collide with yours? The ultimate drivers of our behavior and motivations as leaders are our values –explicit and often implicitly held. In this session, the goal is to take our values off the wall, really exploring beyond organizationally espoused values to what is deeply held by us as individuals and how this impacts on the way people show up in the world and make decisions.

Jan Damery
Refinery Leadership
Calgary, Alb.

Terry Dillon
Partner & CEO
Refinery Leadership
Vancouver, B.C.

Nailing It: Leading Engaging Environments
What are those intangible differences between those who perform, and those who do not? How does the environment impact someone’s mental, physical, and emotional capacity to deliver? As a leader, how do I cultivate an engaging environment? When someone doesn’t perform, we often point to individual characteristics to explain the gap: their skills, their attitude, their mood. In fact, the environment plays a key role in our ability to perform as individuals and as organizations. As leaders, it is our role to shape an environment that is engaging and supports the performance of our people.

Jan Damery
Refinery Leadership
Calgary, Alb.

Terry Dillon
Partner & CEO
Refinery Leadership
Vancouver, B.C.

The New Normal: Leading in Complex Systems
Why do our best intentions often not result in the impact we want? How do I better predict, understand, and ultimately lead in the organization and community in which I operate? How do I take into account the long term impact of my decisions? As human beings, we are prone to reducing complex information to simple models and frameworks, to better be able to comprehend and understand our environments. In doing so, we often miss out on understanding the larger whole, the bigger system, and the long term implications. In this session, participants will gain understanding of and experience real methods and strategies for operating in complex systems.

Jan Damery
Refinery Leadership
Calgary, Alb.

Terry Dillon
Partner & CEO
Refinery Leadership
Vancouver, B.C.


  • Detecting Fraud in the Underwriting Process

  • Hiring Professionals in Small Town Markets

  • Managing Claims Costs

  • Attracting Multi-Generations and Other Diversity to the Boardroom/CGAD

Session Proposals

Interested in speaking at this convention? Complete the Session Proposal Template to Crista Hassett.

Posted: Wednesday, March 12, 2008 12:00:00 AM. Modified: Tuesday, May 17, 2016 12:09:48 PM.

Our Event Sponsors

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