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7:30 a.m.- 3:30 p.m.
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Sponsor Showcase
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7:30 - 8:30 a.m.
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Continental Breakfast
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8:00 - 9:30 a.m.
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Concurrent Sessions
- Climate Change-- What's Coming?
This session will provide an exciting look into the mystery of climate change. Many are questioning whether the recent weather patterns are here to stay. Peter Dailey, Ph.D., assistant vice president and director of atmospheric science, AIR Worldwide, will explore whether the changes can be attributed to a fundamental shift in long term climate change. He will also examine the potential scientific causes for these changes and outline the impacts of these changes on the insurance industry.
Peter Dailey, Ph.D.
Assistant Vice President and Director of Atmospheric Sicence
AIR Worldwide
San Francisco, Calif.
- New Technology and the Underwriting Process
Join John Dunn, director, business development, and Jason Lytle, director, operations, Priority Data to discuss how the ever changing world of technology impacts the underwriting process and ease of doing business for agents. John and Jason will start with a brief discussion of “Legacy” versus New Technologies and what potential exists. They will than cover in greater depth the capabilities that new technologies bring for underwriting. These range from automated decision processes to workflows to various data integrations. Finally they will end by covering a few key items to consider before you start talking to vendors or supervisors about technology changes or upgrades.
During this session, participants will:
- Explore how technology is a positive in the underwriting process and improves ease of doing business
- Examine technological improvements in the underwriting discipline including what's available
- Discuss how data integrations can improvie underwriting and improve workflow including what types of data integrations are available
- Obtain a checklist and tips to consider before starting to shop for new technology solutions
John Dunn
Director, Business Development
Priority Data
Omaha, Neb.
Jason Lytle
Director, Operations
Priority Data
Omaha, Neb.
- Deciphering Company Financials: The Personal Lines Affect
How can a rate change affect the overall company financials, what does the impact of a marketing strategy have, or what effect do operational changes have on the overall company financials? During this informative and interactive session, Judy Jackson, director, New London County Mutual Insurance Company, will teach how non-financial people can decipher company financials and how you as personal lines professionals directly affect your company’s bottom-line.
Judy Jackson
Director
New London County Mutual Insurance Company
Norwich, Conn.
- Discussion Session: Getting Back to Profitability
Join us for this interactive discussion of how to get a hypothetical company’s personal line of business back to profitability. Our facilitated discussion, will explore strategies and tactics to restore its personal lines business. Attendees are encouraged to bring creative and new ideas to the discussion.
Discussion Leader: Jeff Kucera
Senior Consultant
Towers Watson
Chicago, Ill.
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9:30 - 9:50 a.m.
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Break in the Sponsor Showcase Foyer
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9:50 - 10:50 a.m.
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Concurrent Sessions
- Auto Rating and the Enormous Cost of Premium Leakage
Rating errors cost personal auto insurers more than $15B last year as a direct result of premium leakage. That’s over 9% of written premium! In this session, Raj Bhat, president, Quality Planning, will examine the primary causes of auto premium leakage, why the impact is greater on some carriers vs. others and straight forward solutions for identifying and recovering significant additional premium.
At the conclusion of the sessions, participants will gain specific knowledge of:
- Four categories of loss associated with rating error/premium leakaage
- Three major causes of rating error/premium leakage
- Nine areas to investigate when evaluating an auto book of business
- A three-step process to reduce premium leakage by at least 60%
Raj Bhat
President
Quality Planning, a Verisk Analytics Company
San Francisco, Calif.
- Leveraging Social Media in Claims and Underwriting
The use of social media has increased exponentially from its introduction several years ago. Social networking is leaving a trail of information but using that information is not without risk. Join, Roy Mura, Esq., founder & managing partner, Mura & Storm, PLLC, for cutting-edge information on ways to manage the risks of utilizing social networking information in underwriting and claims. Roy will examine issues of privacy, investigative ethics, company constraints, and provide examples of current case law.
Roy Mura, Esq.
Founder & Managing Partner
Mura & Storm, PLLC
Buffalo, N.Y.
- Product Changes for Millennials
Hear it directly from the next generation—what does the group of consumers want? How do they like to do business? Join this group of young professionals to gain the competitive edge-- what products and services are they excepting they begin purchasing their own insurance and what do they expect from their insurance company.
Sarah Fischer
Personal Lines Underwriter
MMG Insurance
Presque Isle, Maine
Rick Hartmann
Global Property Facultative Underwriter
Gen Re
Philadelphia, Pa.
Sabrina Wang
Commercial Lines Product Manager
Ohio Mutual Insurance Company
Bucyrus, Ohio
- Discussion Session: Technological Innovation
Significant strides and advancements have been made in technology to enhance business performance. Take part in this interactive extended case study discussion providing information on the strategic decisions made to implement new technology, how this organization has benefited from technological innovation, and identify some business problems their use of technology has solved. Attendees are encouraged to actively participate in the discussion by providing your thoughts and ideas on the subject. The session is centered- around attendee interaction and discussion and does not include a formal PowerPoint presentation.
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10:50 - 11:10 a.m.
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Break in the Sponsor Showcase Foyer
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11:10 a.m. - 12:10 p.m.
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Concurrent Sessions
- Implementing a Telematics Program
Join Steve McKay, CEO, Crimson Informatics, Inc., for an information-packed session addressing the operation challenges of implementing a great telematics program. From his experience working with an industry leader in this area, Steve will teach you about the nuts and bolts of getting your telematics program working right out of the gate. He’ll also describe the objectives and cross-functional cooperation needed to make your program a success.
Steve McKay
CEO
Crimson Informatics, Inc.
Glen Allen, Va.
- Developing a Homeowners Rating By-Peril Plan
This session will cut through the jargon and provide attendees with straight talk at a strategic level about by-peril rating in homeowners insurance. Join Rick Maka, director of marketing and strategic alliances, AAIS, point-by-point explanation of what managers need to know about by-peril rating, sharing what AAIS learned as it developed its Homeowners By-Peril Rating Plan. Participants will learn the meaning and application of common phrases used by specialists, and what resources are needed to develop and/or implement by-peril rating.
Rick Maka
Director, Marketing & Strategic Alliances
AAIS
Chicago, Ill.
- Building Your Brand
As an industry, a Company, even as a person - we all have a brand. Your brand begins not with a logo, color scheme, or slogan, but with who you are, what you are, what you believe and how you live. As an industry, we need to make sure our brand shines through in every sentence we write and piece we finish, but more importantly in every interaction we have each day. Ultimately, your Company's brand is a direct reflection of the heart of your people. Your associates not only reflect the brand you put in writing, they shape it. In this regard, your people are your Company's, and are our industry's, most powerful marketing tool. Join Katherine Noirot, senior vice president, marketing & sales, Auto-Owners Insurance Company, for a session to learn how to develop a brand for your mutual company and for yourself.
Katherine Noirot
Senior Vice President, Marketing & Sales
Auto-Owners Insurance Company
Lansing, Mich.
- Discussion Session: Ethics Situational Analysis
Join Judy Jackson, director, New London County Mutual Insurance Company, for an interactive discussion and examination of real-life ethics scenarios. Attendees will be asked to share their proposed resolutions to the situations and how they arrived at this decision. This session is centered- around facilitated discussion and is meant to be highly interactive.
Discussion Leader: Judy Jackson
Director
New London County Mutual Insurance Company
Norwich, Conn.
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12:10 - 1:00 p.m.
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Lunch
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1:00 - 2:00 p.m.
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Concurrent Sessions
- Underwriting Alternative Vehicles
Join Matt Moore, vice president, Highway Loss Data Institute, for a discussion on alternative vehicles. Matt will quickly explore the history of alternative vehicles and what states allow alternative vehicles to be licensed and driven on public roads. The majority of the session will be centered on examining the crash test results from these vehicles, exploring what insurers are doing today with these alternative vehicles and what the future holds for these.
Matt Moore
Vice President
Highway Loss Data Institute
Arlington, Va.
- Emotional Intelligence-- Do I Need This?
What is emotional intelligence (EI)? How does it relate to you as a manager in the mutual insurance industry? Join Ed Turi, vice president and business development manager, Right Management, for a discussion surrounding what EI is and how it translates to your management style and ability to communicate with your staff. Prior to the seminar, session attendees will be given an anonymous quiz to provide to frame Ed’s assessment of management and communication styles. All answers are anonymous and will only be as case study information.
Ed Turi
Vice President & Business Development Manager
Right Management
Indianapolis, Ind.
- Homeowners vs. Farmerowners Policy: What Are the Distinctions in the Products?
How do you know if your customer’s policy is a homeowners policy or a farmowners policy? Where can you find information these different programs? What language should be included in the policy? Join Jeff Wilson, assistant vice president, farm & ranch director, State Auto Insurance Companies, for this informative discussion comparing the ISO/AAIS homeowners program and farmowner’s program. Jeff will also discuss the pros and cons of each product for attendees to ultimately be able to make an informed decision when selecting the right product for their policyholders.
Jeff Wilson
AVP, Farm & Ranch Director
State Auto Insurance Companies
Indianapolis, Ind.
- Discussion Session: Agent's View
Don’t miss your chance to sit down and hear first-hand what an agent each at different stages in their careers looks for and needs from a company. During this interactive session, our panel of agents will discuss how young agents are excelling with technology in what has been a more traditional marketing arena and what an agent’s view of good services is, including their view of good service to a policyholder and good service to them from a company.
Discussion Leaders:
David J. Abbott
Agent
ISU -- Heston Agency
Evansville, Ind.
Brad Allen
Agent
Rossbacher Insurance Agency
Corry, Pa.
Patrick Newton
Agent
Florida Condomunium & Apartment Insurance, Inc.
Melbourne, Fla.
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2 - 2:20 p.m.
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Break in the Sponsor Showcase Foyer
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2:20 - 3:20 p.m.
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Concurrent Sessions
- Renewable Energy: Terminology, Technology, & Exposures
In this age of rising fuel costs and energy concerns, new technologies are popping up all the time and in places that you wouldn’t expect. To help you understand the types of technology, terminology and drivers of this trend, join Michael Roy, principal engineer, Hartford Steam Boiler Inspection & Insurance Company, for an overview of emerging energy processes and issues facing Homeowners and Farmowners. He will take the mystery out of solar and photovoltaics, fuel cells, wind turbines and geothermal so that you feel more comfortable when a customer tells you they are installing this equipment.
At the conclusion of this session, the attentive learner will be able to:
- Understand the terminology associated with ancillary power generation equipment in homes and on farms
- Understand the different renewable energy technologies in the personal lines market segments
- Understand property exposures and values associated with renewable energy equipment for farm and homeowners
Michael Roy
Principal Engineer
Hartford Steam Boiler Inspection & Insurance Company
Hartford, Conn.
- Gathering & Utilizing Competitive Intelligence
During this session, participants will explore industry trends in personal lines including: telematics in private passenger auto rating, homeowners by-peril rating, and other industry level rate change statistics and how companies can benchmark their performance vs. the competition. Join Patrick Light, director, competitive intelligence, Perr & Knight, to discuss how to use financial information, competitive metrics, and rate activity to benchmark your performance again the competition.
Patrick Light
Director, Competitive Intelligence
Perr & Knight
Los Angeles, Calif.
- NAIC Update-- Latest Developments in the Personal Lines Market
Join Neil Alldredge, senior vice president, state & policy affairs, NAMIC, for a session that will cover the latest developments at the NAIC affecting the personal lines market. Insurance scoring, underwriting freedom and contract readability are just a few of the issues that will be discussed. Regulators are also beginning to look at the issue of social media—particularly how insurers or their agents might use social media in marketing their products.
Neil Alldredge
Senior Vice President, State & Policy Affairs
NAMIC
Indianapolis, Ind.
- Discussion Session: The Hobby Farmer and Agri-Tourism
Take part in this facilitated discussion with Eric Vansadale, ARM, CPCU, ARe, senior loss control representative, COUNTRY Financial, to examine today’s hobby farmer and agri-tourism and the effect it can have on a personal lines policy. Does this fall into a homeowners policy? A farmowners policy? Or does it cross into a commercial policy? Come discuss with your peers where to place this business, and how to handle the activities from selling baked goods to corn cob cannons.
Discussion Leader: Eric Vansadale, ARM, CPCU, ARe
Senior Loss Control Representative
COUNTRY Financial
Bloomington, Ill.
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3:20 p.m.
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Meeting adjourns for the day
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5:45 p.m.
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Optional Activity: Safari & Networking @ Disney's Animal Kingdom
Take a couple of hours to relax by the pool and absorb your full day of learning and then make plans to join us for the safari and reception at Disney’s Animal Kingdom. Your evening begins with a trek through more than 100 acres of African savannah in an open-air vehicle to discover the beauty and diversity of the wildlife underscored by the message of conservation and co-existence. At the conclusion of the safari, you will be greeted with a heartfelt ‘Jambo!’ and escorted to the exotic Flame Tree Garden for a heavy reception and time to visit with your colleagues and peers. Meet in the lobby of the Disney Yacht Club to depart for Disney’s Animal Kingdom.
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