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NAMIC Claims Conference |February 10-12, 2015 | Phoeniz, Ariz.

Event Contact

Amy Thornburg
Meetings & Exhibits Manager

Stacy Johnson

Stacy Johnson
Sponsorship & Exhibit Show Coordinator


Subject to change without notice

Tuesday, February 10, 2015

9:00 a.m. – 6:15 p.m.


11:30 a.m. – 1:00 p.m.

Exhibit Hall Open with Refreshments

1:00 – 1:15 p.m.


1:15 – 2:30 p.m.

Keynote Address: Evolving Role of Claims Professionals

Carl Van
Author and Speaker
Gretna, La.

2:30 – 3:15 p.m.

Networking Break in Exhibit Hall

3:15 – 5:15 p.m.

Peer-to-Peer Learning | Roundtable Discussions
Join other claims professionals in roundtable discussions focused on industry changes and emerging issues. These interactive groups will allow you to discuss with peers topics that you may be facing every day. This session is by invitation only and open to direct writers and NAMIC members.

5:15 – 6:15 p.m.

Welcome Reception in Exhibit Hall
Light hors d’oeuvres and one complimentary beverage will be served to registered attendees. A cash bar will also be available.

6:15 p.m.

Conference adjourns for the day

6:45 p.m.

Optional Activity: To Be Announced

Wednesday, February 11, 2015

7:30 a.m. - 4:45 p.m.


7:30 - 8:30 a.m.

Breakfast in Exhibit Hall

8:30 - 9:45 a.m.

Concurrent Sessions

  1. Negotiations Skills for the Claims Professional

    Carl Van
    Author and Speaker
    Gretna, La.

  2. Bad Faith – A Review of the Top 10 Recent Bad Faith Cases
    The evolution of bad faith insurance laws across the country continues to be a hot topic for insurers. This session will review recent noteworthy decisions from courts across the United States and highlight developing trends. Attendees will also learn more about tactics used to setup a bad faith claim.

    Johanna W. Clark
    Carlton Fields Jorden Burt
    Orlando, Fla.

    Paul L. Nettleton
    Carlton Fields Jorden Burt
    Miami, Fla.

  3. Ag Claims

  4. Idea Lab Session

9:45 - 10:15 a.m.

Networking Break in Exhibit Hall

10:15 - 11:30 a.m.

Concurrent Sessions

  1. Streamlining Claims and Engaging Policyholders with Mobile Technologies
    Smartphones and other mobile devices allow for rich data collection which can streamline the claims process, reduce cycle time, and increase client satisfaction. This session will identify the leading tools and how those tools are being deployed within the insurance industry to benefit everyone involved. The session will also examine the next generation of technologies and applications that will change the way that consumers engaged in the claims and restoration process.

    Jonathan Kost
    Chief Strategy Officer
    Symbility Solutions
    Toronto, Ont.

  2. Analyzing Premises Liability Claims and Litigation
    This session will offer a practical, organized approach to handling the rapidly evolving world of premises liability law. With a focus on a comprehensive methodology for analyzing premise liability claims regardless of jurisdiction, the session will help claims professionals facilitate a preliminary, but solid, assessment of liability exposure and help to identify the issues that require additional attention during the claims investigation or discovery process in order to further refine the risk analysis. Trends in premises liability litigation will be discussed, as well as best practices for minimizing exposure to property owners and possessors involved litigation.

    Bradford S. Purcell
    Purcell & Wardrope
    Chicago, Ill.

  3. Claims Audit

  4. Idea Lab Session

11:30 a.m. - 12:45 p.m.

Lunch and Raffles in the Exhibit Hall

12:45 - 2:00 p.m.

Concurrent Sessions

  1. Effectively Using Social Media in the Investigation and Litigation of Insurance Claims
    Is social media a passing fad or one of the largest cultural shifts in world history? The answer may take centuries to sort out, but for a fact social media is “on fire” and you can get burned! Attend this session to learn what the risks are, steps to avoid risk, and practical ways to utilize social media effectively in the investigation and litigation of insurance claims. Discussion will include how to properly search for data while protecting your company, how to secure access to relevant data through litigation discovery, and how to present social media evidence in the courtroom. You will leave this session with a new appreciation of social media in our society and its role in our profession.

    Matthew J. Smith, Esq.
    Smith, Rolfes & Skavdahl Company, L.P.A.
    Cincinnati, Ohio

  2. The Life Cycle of the Adjuster- At the Beginning
    Learning the in’s and out’s of insurance adjusting is a difficult and often lengthy process. However, in today’s competitive environment, successful claims managers need to quickly prepare and train new adjusters. In this session, attendees will explore techniques to speed up the learning process for newly hired claim practitioners and discuss strategies that will assist supervisors to be more effective in and supportive of training.

    Elise M. Farnham, CPCU, AIM, ARM, CPIW
    Illumine Consulting
    Grantville, Ga.

  3. Managing Emotions Under Pressure

  4. Idea Lab: Candid Conversations that Drive Results

2:00 - 2:20 p.m.

Networking Break

2:20 - 3:35 p.m.

Concurrent Sessions

  1. Adjuster Safety- Development of a Field Safety Program
    Join this session for a discussion about adjuster safety and learn strategies to developing a program or tactics to evaluate a current program. Topics will include internal resources which can help build a program, internal controls on program compliance, and discussion about the balance between the level of risk required to run operations and a safety program. Also, included in the session will be a case-study of an example from the field.

    William Galonski
    Grange Insurance
    AVP of Property Claims & SIU
    Columbus, Ohio

  2. Successful Alternative Dispute Resolutions

  3. Crash Avoidance, Autonomous Vehicles, and the Future of Auto Insurance
    The press has highly publicized the arrival of autonomous vehicles and crash avoidance systems that are available on a number of vehicles being sold today. In fact, Google™ claimed that we will all be driving autonomous vehicles in five years. Attend this session for a discussion about crash avoidance systems, a look at the real-world claims data on the how the systems are performing, and the implications for the future. Topics will also include the likely adoption curve for crash avoidance features, the future of vehicles, and how these developments may impact auto insurance.

    Kim Hazelbaker
    Senior Vice President
    Highway Loss Data Institute
    Arlington, Va.

  4. Idea Lab: Gamification – The Newest Tool in Training
    Join the session for an interactive discussion about how games can help increase the speed which people learn and improve the comprehension level of the learners. The gamification could also have a significant positive impact on the future of adjuster training and the content of the session will focus on ideas on improving adjuster training methods.

    Elise M. Farnham, CPCU, AIM, ARM, CPIW
    Illumine Consulting
    Grantville, Ga.

4:00 p.m.

Optional Networking Activity to be announced

Thursday, February 12, 2015

8:00 – 11:00 a.m.


8:30 - 10:00 a.m.

Breakfast Session: Conquer the Chaos! Stress Less & Achieve More

10:00 - 10:15 a.m.

Networking Break

10:15 - 11:15 a.m.

General Session: Measuring Customer Satisfaction

11:15 a.m.

Conference Concludes

Session Proposals

Interested in speaking at this conference? Submit your session proposal to Amy Thornburg.

Posted: Thursday, April 01, 2010 4:05:57 PM. Modified: Thursday, September 18, 2014 10:40:20 AM.

Our Event Sponsors

CCC Information Services


317.875.5250 - Indianapolis  |  202.628.1558 - Washington, D.C.

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