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NAMIC Claims Conference | February 7-9, 2017 | San Antonio, Texas

Event Contact

Amy Thornburg
Meetings & Exhibits Manager
317.876.4226

Stacy Johnson

Stacy Johnson
Sponsorship & Exhibit Show Coordinator
317.876.4227

Agenda


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The NAMIC Claims Conference offers presentations and discussions on relevant, meaningful and diverse topics. The presenters are very qualified and insightful. The conference offers attendees the opportunity to learn more about the industry, current trends, and claim handling.

Jake Block
Assistant Vice President, Claims
Auto-Owners Insurance Company

Subject to change without notice

Tuesday, February 7, 2017

7:50 – 11:30 a.m.

Optional Activity: Natural Bridge Caverns Tour
Come on down … way down ... to the largest underground attraction in Texas. Travel through a half-mile of the largest, most spectacular public cavern in the state. Walk 180 feet below ground while learning from a knowledgeable tour guide. See awe-inspiring ancient formations such as stalagmites, stalactites, flowstones, chandeliers, and soda straws that are centuries in the making and still growing today.

This activity is recommended for those comfortable with walking and climbing stairs, as the steepness of the caverns is equivalent to 17 stories. Guests should wear closed-toe, rubber-soled shoes recommended for wet surfaces. In addition, the activity will occur rain or shine unless the tour provider or the destination deems the area unsafe.

The cost of $135 per person includes a roundtrip motor coach transfer, admission to the caverns, and approximately two hours of exploration with a tour guide. This activity is subject to maximum and minimum number of participants. If the minimum is not met, participants will be contacted and optional activity fees will be refunded. The NAMIC registration cancellation policy applies to this activity.

8:00 – 11:00 a.m.

Optional Activity: Golf Outing
Offered by popular demand! Start your conference and networking experience with a causal 9-holes of golf on the scenic The Resort Course at La Cantera. Ranked among the “Top 50 Golf Resorts in the U.S.” by Conde Nast Traveler, the La Cantera Golf Glub combines the best in golf with the best of luxury. Reserved tee times start between 8:03 - 8:39 a.m. which allows play to be complete in time to attend the conference opening session at 1:00 pm, even in the case of a frost delay.* The cost of $59 per person includes the green fee, golf cart, and unlimited range use for one hour prior to play. Please send foursome requests to stephanieg@namic.org.

*Please note that in the event of a frost delay, tee times will begin at 9:00 a.m.

9:00 a.m. – 6:15 p.m.

Event Information Desk: Badge and Material Pick Up

9:00 a.m. – 2:00 p.m.

Exhibitors Set Up in the Exhibit Hall
New for 2017! The exhibit hall opens with a Grand Opening at 2:00 pm and exhibitors are welcome to set up between these hours. This shift in hours focuses more time on the exhibitors later in the day and allows exhibitors plenty of time to set up, participate in the morning’s optional activities, or invite clients to a private lunch before the conference begins. We also welcome exhibitors to attend the 1:00 pm educational session.

12:00 – 4:00 p.m.

Optional Activity Desk

1:00 – 2:00 p.m.

Welcome and Keynote Address: Topic to be Announced

2:00 – 3:00 p.m.

Exhibit Hall Grand Opening
Find new partnerships and solutions within the Claims Conference exhibit hall as you network with companies who are dedicated to your success. Enjoy delicious refreshment items and some fun surprises.

3:00 – 5:15 p.m.

Peer-to-Peer Learning | Roundtable Discussions
Join other claims professionals in roundtable discussions focused on industry changes and emerging issues. These interactive groups will allow you to discuss with peers topics that you may be facing every day. This session is by invitation only and open to direct writers and NAMIC members.

5:15 – 6:15 p.m.

Networking Reception in the Exhibit Hall

6:15 p.m.

Conference Adjourns for the Day
The evening is open for private events or exploring La Cantera on your own.

Wednesday, February 8, 2017

7:30 a.m. - 4:45 p.m.

Event Information Desk

7:30 - 8:30 a.m.

Networking Breakfast in the Exhibit Hall

8:30 - 9:30 a.m.

Concurrent Sessions

  1. Claim Triage

  2. Negotiation Skills: Giving the Power Back to the Adjuster

  3. Topic to be Announced

  4. Idea Lab: Employee Performance Measures

9:30 - 10:15 a.m.

Networking Break in the Exhibit Hall

10:15 - 11:15 a.m.

Concurrent Sessions

  1. Bad Faith: The View from the Plaintiff Attorney

  2. Adapting to Changes in State Department of Insurance Requirements

  3. Changes in Weather Patterns

  4. Idea Lab: Hiring and Retaining Millennials

11:15 a.m. - 12:45 p.m.

Lunch
Enjoy a networking lunch within the exhibit hall or take few minutes to connect with the office or family.

12:45 - 1:45 p.m.

Concurrent Sessions

  1. Navigating Medicare

  2. Litigation Management, Counsel Management, Roster Management, Early Resolution Strategies

  3. Career Pathing

  4. Idea Lab: The Changing Office Environment

1:45 - 2:15 p.m.

Dessert Reception in the Exhibit Hall
Join the exhibitors for delicious dessert reception and your chance to win a prize!

2:15 - 5:00 p.m.

Exhibit Hall Closed and Exhibitors Dismantle

2:15 - 3:15 p.m.

Concurrent Sessions

  1. Preparing a Subrogation File for Success

  2. Topic to be Announced

  3. Topic to be Announced

  4. Idea Lab: Topic to be announced

3:15 - 5:15 p.m.

Optional Activity: A Corporate Service Project (tentative)

5:00 – 9:30 p.m.

Optional Activity: San Antonio River Walk Shuttle
Join your fellow attendees for a night out at the most popular attraction in San Antonio, the San Antonio River Walk. The River Walk, or Paseo del Rio, is the largest urban ecosystem in the nation. Tucked quietly below street level and only steps from the Alamo, it provides a serene and pleasant way to navigate the city. With 15 miles of shoreline, the River Walk provides access to museums, the King William Historic District, 300-year-old Spanish missions, hotels, shops, restaurants, and new adventures around every turn. For more details on the San Antonio River Walk, please click here.

NAMIC has arranged for a private shuttle for Claims Conference attendees. A shuttle will depart the La Cantera Hill Country Resort at 5:15 and 6:30 p.m. The shuttles will drop off attendees at a designated area near the River Walk. The drop-off location will also serve as the pick-up point for the shuttle back to the La Cantera Hill Country Resort. Return shuttle service will begin at 8:00 p.m., with return trips at 8:00 and 9:00 p.m.

The cost of $32 per person includes a roundtrip motor coach transfer. This activity is subject to maximum and minimum number of participants. If the minimum is not met, participants will be contacted and optional activity fees will be refunded. Please note that departures are subject to maximum occupancy. Shuttle service is subject to traffic delays. The shuttle will operate rain or shine unless the conditions are deemed unsafe. The NAMIC registration cancellation policy applies to this activity.

5:00 – 9:30 p.m.

Optional Activity: Alamo After Dark & San Antonio River Walk
Explore two of the most popular San Antonio attractions in one evening. Attendees will begin the evening with an exclusive afterhours tour of the Alamo. The Alamo, originally known as San Antonio de Valero, is firmly fixed in the minds of history buffs as the scene of a battle that helped secure Texas’ independence from Mexico. Your exclusive evening will be crowd-free; you will experience the Alamo during a time when it is closed to the public and beautifully showcased by lights. The activity includes a personalized tour of the Shrine of Texas Liberty and the Long Barrack Museum, now designated a World Heritage Site.

After enjoying the Alamo, attendees are invited walk across the street to the San Antonio River Walk, or Paseo del Rio, the largest urban ecosystem in the nation. With 15 miles of shoreline the River Walk provides access to numerous restaurants for a dinner on your own as a delicious conclusion to the evening.

The cost of $57 per person includes a roundtrip motor coach transfer, exclusive Alamo tour, and access to the River Walk. This activity is subject to maximum and minimum number of participants. If the minimum is not met, participants will be contacted and optional activity fees will be refunded. The activity will occur rain or shine unless the conditions are deemed unsafe. The NAMIC registration cancellation policy applies to this activity.

Thursday, February 9, 2017

8:30 - 11:45 a.m.

Event Information Desk

8:30 - 9:30 a.m.

Breakfast

9:30 – 10:30 a.m.

General Session: Topic to be Announced

10:30 –10:45 a.m.

Networking Break

10:45 – 11:45 a.m.

General Session: Topic to be Announced

11:45 a.m.

Conference Concludes

12:50 – 5:00 p.m.

Optional Activity: A Sampling of San Antonio
In the 18th century, the Spanish empire established five Catholic missions along the San Antonio River to extend its reach from Mexico. Now, San Antonio boasts the largest concentration of missions in North America, recently designated as a United States World Heritage Site. During this tour-guided activity, attendees will enjoy a sampling of the city’s rich history with a visit to Mission San Jose, known as the Queen of the Missions, and a drive by Mission Concepcion. Attendees will also have time to explore San Antonio’s historic Market Square.

Guests will enjoy a docent guided tour and film at Mission San Jose, the largest of the missions, which was almost fully restored to its original design in the 1930s and offers a glimpse inside what all the missions might have looked more 250 years ago. The tour will drive by Mission Concepcion on the way to Market Square, a three-block outdoor plaza lined with restaurants and shops adjacent to the largest indoor Mexican market outside of Mexico. Find authentic Talavera pottery, exotic curios, and handcrafted works of art at more than 100 specialty shops or relax with a margarita at San Antonio’s iconic Mi Tierra Café.

The cost of $110 per person includes a roundtrip motor coach transfer, guided tour of Mission San Jose, and access to Market Square. This activity is subject to maximum and minimum number of participants. If the minimum is not met, participants will be contacted and optional activity fees will be refunded. The activity will occur rain or shine unless the conditions are deemed unsafe. The NAMIC registration cancellation policy applies to this activity.

Session Proposals


Interested in speaking at this conference? Complete the Session Proposal Template and send it to Amy Thornburg.

Posted: Thursday, April 01, 2010 4:05:57 PM. Modified: Monday, August 22, 2016 11:19:21 AM.

317.875.5250 - Indianapolis  |  202.628.1558 - Washington, D.C.

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