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7:30 a.m.- 12:30 p.m.
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Exhibit Hall Open
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7:30 - 8:30 a.m.
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Continental Breakfast in Exhibit Hall
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8:30 - 9:45 a.m.
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Concurrent Sessions
- Social Media Research in Insurance Fraud Investigation
We welcome back Roy Mura, Esq., founder & managing members, Mura & Storm, PLLC for this two-part cutting edge presentation on social media and fraud investigation. Roy will provide some background information of social networks, the types of technologies available, the usage rankings, and which types of individuals are most likely to use certain social networks. The bulk of the sessions will be spent why and how social network sites are useful to fraud investigators.
During this session, Roy will discuss:
- The usefulness of social media in insurance investigations (including verifying policy application information, verify reported loss facts, verifying activity for disability status, locating claimants for interviews and identify witnesses)
- Privacy concerns
- Pretexting
- Obtaining records from network sites
- Resources needed for social network research
Roy Mura, Esq.
Founder & Managing Member
Mura & Storm, PLLC
Buffalo, N.Y.
- Leveraging Data and Analytics to Transform Claims Handling
Everyone is talking about the importance of data and analytics in claims handling. The question is “what does this mean”? How can claims organizations most efficiently gain access to and effectively use external data, combined with advanced analytics to provide timely, actionable information for claims triage and handling. Three aspects of this topic will be examined. First, Jim Porcari, principal, Insurance Resources International, LLC, will discuss the strategic importance of leveraging various data sources to provide competitive advantage to your claims organization today. Next, John Lorimer, vice president, analytics product management, LexisNexis will discuss what it means to make analytics an operational part of the claims handling process, rather than something “external”. Finally, Jim will provide a glimpse of the coming challenges using the examples of mobile applications and telematics.
John Lorimer
Vice President, Analytics Product Management
LexisNexis
Chicago, Ill.
Jim Porcari
Principal
Insurance Resources International, LLC
Alpharetta, Ga.
- Culturetopia: Creating the Ultimate Team Culture
In this session, Jason Young, president, Leadsmart, Inc., offers a dramatically different approach to creating and sustaining a high performance workplace based on his experience as an insider at famed Southwest Airlines and a consultant to dozens of Fortune 500 companies. This session is designed to provide insight to managers on the fundamental skills necessary to create a highly productive culture that results in improved performance. Jason will help attendees identify and create an effective team culture impacting morale, relationships, productivity, and communication.
Jason Young
President
Leadsmart, Inc.
Dallas, Texas
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9:45 - 10:15 a.m.
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Break in the Exhibit Hall
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10:15 - 11:30 a.m.
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Concurrent Sessions
- Social Media Research in Insurance Fraud Investigation (continued)
This session is a continuation from the first concurrent session at 8:30 a.m. Roy Mura, Esq., founder & managing member, Mura & Storm, PLLC will continue his discussion of social networking research and fraud investigation. It is highly recommended to have attended part one of the session during the previous concurrent session time.
Roy Mura, Esq.
Founder & Managing Member
Mura & Storm, PLLC
Buffalo, N.Y.
- Prepaid Cards for Insurance Claim Payments
During the first part of this session, Saj Imam, business leader, Visa prepaid products, Visa, Inc. will provide valuable information on the insurance claim card market, the segment (insurance claim card) payment volume sizing, and the trends and challenges that can be encountered with implementing a claim card program as well as address Visa’s strategy for the claim card market. Christopher Klemann, director, payment products, Nationwide Bank, will provide a case study presentation of their implementation of a claim card program. Christopher will share their objective of the program, the overview including the claims field representative experience and the value the insurance claims card program provides to their customers.
Saj Imam
Business Leader, Visa Prepaid Products
Visa, Inc.
San Francisco, Calif.
Christopher Klemann
Director, Payment Products
Nationwide Bank
Columbus, Ohio
- Employee Development: Identifying Strengths and Career Pathing
We welcome back, Jason Young, president, Leadsmart, Inc., for a session providing a unique developmental program that addresses the essential leadership skills necessary to create highly productive work environments where employees can do their best work. Jason will assist and inspire front-line supervisors, leaders, and managers at every level by providing tools for managers help team members build relationships within their department and with policyholders, to adapt to different communication styles, and gain a better understanding of their role and the effect on the organization.
Jason Young
President
Leadsmart, Inc.
Dallas, Texas
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11:30 a.m. - 12:30 p.m.
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Lunch & Grand Prize Drawing in the Exhibit Hall
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12:30 - 1:45 p.m.
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Concurrent Sessions
- Creating a Claim Quality Assurance Program to Measure and Manage Claims Leakage
Join Paul Turecamo, account manager, insurance services, Athenium, Inc., and Mary Pierce, assistant vice president, Auto-Owners Insurance Company, for a theoretical and practical look at measuring claims leakage and quality. Paul and Tim will discuss the goals, key metrics and processes for establishing and maintaining a quality audit program that delivers measurable improvements in leakage and quality metrics. They will go beyond a theoretical discussion and examine a case study of implementing a quality audit program.
Mary Pierce
Assistant Vice President
Auto-Owners Insurance Company
Lansing, Mich.
Paul Turecamo
Account Manager, Insurance Services
Athenium, Inc.
Waltham, Mass.
- Becoming a Strategic Communicator
Finding strategic and effective ways to communicate at work can be challenging for even the most experienced manager. Information overload, complexity, and the need to craft different messages for different audiences are just a few of the communication challenges managers face every day. Join David Harper, managing principal, The Advisory Alliance, for this informative and interactive session on ways to ensure your day-to-day business communications are clear, concise, persuasive, and understood. You’ll learn how your personality impacts your communication style, as well as prove tools & techniques for “filtering” your communications and conveying information with both candor and sensitivity.
David Harper
Managing Principal
The Advisory Alliance
Savannah, Ga.
- Performance Management
As a manager providing feedback, performing employee evaluations, or providing counseling or coaching can sometimes be difficult conversations. Join Tom Meier, human resource consultant, Equis Consulting, to examine management skills required for formal performance management discussions as well as proactive strategies for handling everyday performance challenges.
During this session, Tom will address:
- The difference between a traditional performance management approach and a competency-based approach complete with 360 assessment
- The uniquely different approaches to consueling (improving performance) and coaching (leveraging potential)
- Strategies for handling everyday performance challenges
- How to script conversations that involve difficult feedback and gain agreement to move forward toward progress
Tom Meier
Human Resource Consultant
Equis Consulting
Indianapolis, Ind.
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1:45 - 2:00 p.m.
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Break
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2:00 - 3:15 p.m.
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Concurrent Sessions
- Emerging Issue: Third Party Litigation
Third-party litigation funding, or litigation finance, is a relatively new industry composed of institutional investors that invest in litigation by providing finance in return for an ownership stake in a legal claim and a contingency in the recovery. Its emergence has been recognized as one of the most significant developments in civil litigation today. Some analysts believe that it has the potential to significantly expand access to the judicial process and affect numerous areas of the law, including corporate law, torts, intellectual property, environmental law, employment law, and international law. Having originated in the U.K. and Australia, third-party litigation funding has a somewhat uncertain legal status in most states, notwithstanding ethical norms in the U.S. legal profession disallowing champerty and fee-sharing among lawyers and non-lawyers. The litigation finance industry has recently engaged in efforts to legitimize the practice in state law by backing proposals to subject litigation funding to mild forms of regulation. Join John Beisner, partner, Skadden, Arps, Slate, Meagher, & Flom, LLP to examine this emerging issue and its potential effect on your claims operations.
John Beisner
Partner, Litigation, Mass Torts, & Insurance Litigation
Skadden, Arps, Slate, Meagher, & Flom, LLP
Washington, D.C.
- Personal Productivity Workshop: Technology & Time Management (part 1)
- Learning How to Lead & Supervise the Next Generation
In the current work environment chances are as a manager you have you supervise a number of individuals from different generations. Tom Meier, human resource consultant, Equis Consulting, will join us again to examine generational issues impacting the workplace. While providing a brief description of the four current generational groups in the workforce, he will focus on the development needs of our newest millennial generation. Tom will address the impact of technology (social networking) on the workplace including LinkedIn, Facebook, and Twitter and examine etiquette guidelines for handling issues that involve electronic media (e-mail and social media) and provide suggestions for managers about communicating expectations and ground-rules.
Tom Meier
Human Resource Consultant
Equis Consulting
Indianapolis, Ind.
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3:15 - 3:30 p.m.
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Break
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3:30 - 4:45 p.m.
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Concurrent Sessions
- Hail Damage 101: Understanding and Identifying Hail Damage to Roofing Materials
We all know that hail can cause extensive damage to roofs. However, there are also times when damage thought to be from hail is actually caused by a construction or product defect, long-term deterioration or even “man-made” hail from various “unique” instruments. How can you make sure the suspected hail damage you’re looking at is real? Would you recognize the telltale signs hail leaves in its path? Join Brent De Rose, forensic engineer, Nederveld, and David Weaver, forensic engineer, Nederveld, to examine how hail damage occurs and how to decipher real versus malicious hail on asphalt shingle roofs. Finally, Brent and David will address the issue of granule loss and whether this constitutes damage to a shingle unit.
At the conclusion of the session, attendees will:
- Know how hail damages a roof
- Identify what constitutes hail damage to asphalt composition shingles
- Be able to look for the signs that will confirm or deny the presences of hail damage
Brent DeRose
Forensic Engineer
Nederveld
Grand Rapids, Mich.
David Weaver
Forensic Engineer
Nederveld
Grand Rapids, Mich.
- Personal Productivity Workshop: Technology & Time Management (part 2)
- Catastrophe Management
The unpreceendented weather events that occurred during the second quarter of 2011 highlight the need for insurance carriers to actively engage in catastrophe response management. Join Gene Roberts, assistant vice president, director of claims operations, State Auto Insurance Companies for a discussion on strategic catastrophe planning and management approaches.
During this session, Gene will address multiple areas related to catastrophe respones management including:
- Pre and post event planning
- Managing internal and external resources
- Maintaining morale during times of high stress
Gene Roberts
Assistant Vice President, Director of Claims Operations
State Auto Insurance Companies
Columbus, Ohio
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4:45 p.m.
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Meeting adjourns for the day
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6:15 p.m.
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Optional Activity: Riverboat Dinner Cruise
Board the River Queen for a 2-hour dinner cruise on the historic Savannah River. Enjoy the house entertainer playing music for listening and dancing, a delicious buffet-style dinner featuring popular local dishes, the sights and sounds of a city founded in 1733.
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