2009 NAMIC Webinar - Demystifying the NAIC's Model Audit Rule Requirements
     
 

Last Updated on June 15, 2009

Agenda

Wednesday, July 22, 2009
2:00 p.m. – 3:00 p.m. EDT

By participating in this session, attendees will be able to:

  • Develop an integrated service strategy for achieving service excellence
  • Effectively segment customer expectations and service capabilities
  • Prioritize short-term and long- term achievable differentiations customized to unique markets
  • Understand the key components of effective service center operations
  • Identify enabling technologies for supporting the delivery of differentiated service
  • Address common issues and impacts that come with migrating to a new service delivery model
Steve Discher

Steve Discher
Senior Vice President
Robert E. Nolan Company
Dallas, Texas

View bio.

Stephen Murphy

Stephen Murphy
Senior Consultant
Robert E. Nolan Company
Greensboro, NC

View bio.


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