2008 Property Loss Adjustment Fundamentals School

Presented jointly by NAMIC and MIAI

Agenda

Subject to change without notice

Tuesday, August 5

12:00 - 1:00 p.m.	Registration
1:00 - 2:15 p.m.	Adjuster’s Duties & Responsibilities Policy and Coverage Analysis Loss Investigation Policy Conditions Policy Exclusions Negotiation and Settlement Bad Faith State statutes that affect the adjustment process How to avoid Bad Faith and Fair Claims Practices Act violations Show the commonalities of successful Bad Faith cases Addressing the State Insurance Department complaints How to avoid and handle complaints.
2:15 - 2:30 p.m.	Break
2:30 - 5:00 p.m.	The Policy Anatomy of the Policy Incidental Coverages The Perils The Exclusions The Conditions Common Endorsements Terminology & Glossary
5:00 - 6:00 p.m.	Reception

Wednesday, August 6

7:00 - 8:00 a.m.	Continental Breakfast
8:00 - 9:15 a.m.	The Adjusting Process Documentation and Photos Coverage Verification Reservation of Rights and Non Waiver Investigation Reserving Time restrictions in the policy and statutes Use of experts Advanced payments Insured duties Notice Inventory Proof of loss Examination under Oath Negotiation and Settlement Tools for the Adjusters Presentation about PLRB, FC&S, Westlaw, etc… Show audience what is available to find help Discussion of costs and effectiveness Show features and how to utilize the products Internet
9:15 - 9:30 a.m.	Break
9:30 - 10:45 a.m.	Communication & Documentation Proper file documentation How to document phone conversations Keys to proper claims letter writing Sample letters Sample Proofs and forms Claims Forms Non Waivers Reservation of Rights Consent forms Questionnaires Personal Property loss lists Proof of loss
10:45 - 11:00 a.m.	Break
11:00 a.m. - 12:15 p.m.	Measurement of Loss ACV, RC, Broad Evidence Depreciation Deductible application Coinsurance Valued policy laws Appraisal Clause When it should and should not be used The company can request it as well Steps in making the process work for both parties Guiding Principles (Handout)
12:15 - 1:15 p.m.	Lunch
1:15 - 2:30 p.m.	Denying a claim the correct way What is proper investigation? What documentation is needed? How to write the correct denial letter Being prepared for the challenge. Taking written and recorded statements Why do we get them? When a statement is advisable How to get a solid statement Checklists How to use Experts efficiently When you need them and when you don’t How much do you need them to do How to control costs
2:30 - 2:45 p.m.	Break
2:45 - 5:00 p.m.	Roundtable Discussion

Thursday, August 7

7:00 - 8:00 a.m.	Continental Breakfast
8:00 - 9:15 a.m.	Fraud and Misrepresentation What constitutes Fraud? What is Material Misrepresentation? Detection Techniques to handling Prevention Subrogation Legal explanation Key components to successful subrogation Techniques Sample Letters
9:15 - 9:30 a.m.	Break
9:30 - 10:45 a.m.	Case Studies In this session, we will review a variety of case studies to practice what has been taught in the general sessions. We will also use this time for a review of key points and answer questions.
10:45 - 11:00 a.m.	Break
11:00 a.m. - 12:15 p.m.	Case Studies
12:15 p.m.	Adjournment

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Additional Information

Accommodations:In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and any requests for accommodation to that disability. Please submit your request as far as possible in advance of the program.

Cancellations: All registration cancellations and transfers MUST be made in writing. Cancellation notices sent 10 or more working days prior to the start of the seminar are 100 percent refundable. Any refund due will be issued within 15 business days after receipt of the cancellation notice. Cancellation notices sent fewer than 10 working days prior to the start of the seminar are 50 percent refundable. These refunds will be processed after the event occurs. No refunds are available after Thursday, July 31, 2008. You may substitute a participant at no additional charge. Please forward all requests to registrar@namic.org or fax to (317) 876-6213.

Confirmation: You will receive a detailed e-mail confirmation upon successful completion of the registration process for this event; please make sure to enter a valid e-mail address on the registration form. If you have any questions regarding your registration, please e-mail registrar@namic.org or call (800) 336-2642.

Questions: If you have any questions regarding your registration, e-mail registrar@namic.org or call (800) 336-2642, ext. 1032. If you have any questions regarding the seminar, e-mail tmilzarek@namic.org or call (800) 336-2642 ext. 1082.

What to wear: The suggested dress code for the meeting portion of this event is business casual.

Founded in 1895, the National Association of Mutual Insurance Companies (NAMIC) is a full-service national trade association serving the property/casualty insurance industry with more than 1,400 member companies that underwrite more than 40 percent of the property/casualty insurance premium in the United States. NAMIC members are small farm mutual companies, state and regional insurance companies, risk retention groups, national writers, reinsurance companies, and international insurance giants. Together, we are NAMIC.

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2008 Property Loss Adjustment Fundamentals School

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