11:00 a.m.

Optional Activity: White Water Rafting Trip

1:00 - 6:00 p.m.

Registration - Sammons Registration Desk

6:00 - 8:00 p.m.

Kids' Party - Eisenhower FG

6:30 - 7:30 p.m.

Welcome Reception for registered attendees and guests - Vanderbilt Terrace
Sponsored by CSC.

6:30 a.m. - 9:00 a.m.

Breakfast for registered attendees and guests - Skyline Room
Sponsored by Munich Reinsurance America, Inc.

8:00 - 8:20 a.m.

Welcome & Introduction to the Conference - Heritage Ballroom

8:20 a.m. - 12:30 p.m.

General Sessions: Keynote Address "Egonomics" and the Power of Business Thinking - Heritage Ballroom
The concept of "egonomics" was sparked by Jim Collins' landmark work in Good to Great. Collins carefully researched 1,435 companies and discovered only 11 who broke the gravity of "good" performance to reach great. In each case, those good-to-great companies had leaders with two, rare characteristics: 1) fierce personal resolve/ego drive, 2) extreme personal humility. He called that combination "Level 5 Leadership."

Even with equal ambition, talent and resources, companies without "Level 5" characteristics couldn't make the cut. We wanted to answer the question; "Can you learn to become a 'Level 5' leader who then transforms a team, a project, or even a company from good to great?" We now have answers to that question. Steve Smith of MarcumSmith will share with us what they found in their research and training of the three, key principles that separate "good" teams from high-performing ones.

Whether a decision is big or small, strategic or tactical, this approach helps provide a way for groups to create monumental value and results - to get it right.right now.

Steve Smith
MarcumSmith, LC
Alpine, Utah

Sponsored by Towers Perrin.

9:30 - 9:45 a.m.

Break - Heritage Prefunction
Sponsored by Jacobson Group.

9:45 a.m. - 10:45 a.m.

General Session: Mutual Advantages - Heritage Ballroom
While mutuals are different from stock companies in terms of their ownership status - they are still businesses. Mutuals have to compete successfully in order to survive. The NFU Mutual's view is that mutual status in itself does not offer any automatic right to continued existence - nor any guaranteed basis of future success. We will discuss what our owners or policyholders want, how we deliver products in a manner which is financially sustainable, and how we set meaningful targets to achieve success while meeting our policyholders needs.

The presentation will address these questions from the point of view of NFU Mutual but are applicable to any mutual insurance company. We will get to the heart of the issue of how we earn and retain our mutuality - and, moreover, look at how mutual status can be harnessed to provide real competitive advantage.

Ian Geden
NFU Mutual Insurance Company

Shaun Tarbuck, Chief Executive Officer
International Cooperative & Mutual Insurance Federation
Bowdon, Cheshire, U.K.

10:45 a.m. - 11:00 a.m.

Break
Sponsored by BF Re Underwriters (A Berkley Company).

11:00 a.m. - 12:15 p.m.

General Session: CEO Panel Discussion - Heritage Ballroom
This engaging session is always one of the highlights of the conference where executives have frank, open discussion about issues they face each day. Join us for this interactive session where we will focus on topics discussed throughout the conference and other areas of interest to you.

Chuck Chamness, Moderator
CEO & President
NAMIC
Indianapolis, Ind.

John Bykowski, CEO & President
SECURA Insurance Companies
Appleton, Wis.

John Duncan, CEO & President
Mutual Reinsurance Bureau
Cherry Valley, Ill.

Ian Geden, Group Chief Executive
NFU Mutual Insurance Company
Bowdon, Cheshire, U.K.

David Kijek, CEO & President
WEA Property & Casualty Insurance Company
Madison, Wis.

12:30 p.m.

Day 1 Business Meetings Conclude

1:00 p.m.

Optional Activity: Biltmore Estate Tour
Sponsored by e2value.

1:00 p.m.

Optional Activity: Guided Waterfall Hike

6:30 a.m. - 9:00 a.m.

Breakfast for registered attendees and guests - Skyline Room
Sponsored by Munich Reinsurance America, Inc.

8:00 - 9:15 a.m.

General Session: Emotional Intelligence - Heritage Ballroom
Research has shown that companies who invest in understanding and teaching the concept of emotional intelligence see results in reduced turnover, increased sales, and greater productivity. An overview by the CEO of the Institute for Health & Human Potential will focus on the drivers of high performance and key concepts of emotional intelligence and explain the brain science of emotions that drive our behavior. Don't worry, this is not just a theoretical presentation, our speaker will focus on tools to develop empathy and be a more effective leader and coach.

Bill Benjamin, CEO
Institute for Health & Human Potential
Chicago, Ill.

9:15 - 9:30 a.m.

Break - Heritage Prefunction
Sponsored by Hartford Steam Boiler Inspection & Insurance Company.

9:30 - 11:00 a.m.

Breakout/Workshop Sessions

1. Emotional Intelligence- Heritage B,C
   As a follow up workshop session, Bill Benjamin will present a breakout session on the subject and conduct more small-group exercises that allow participants to learn techniques for connecting more powerfully with clients, peers, and direct reports. This session promises to be informative and interactive.
   
   Bill Benjamin, CEO
   Institute for Health & Human Potential
   Chicago, Ill.
2. Global Workforce Study Results - Laurel FGHJ
   The Global Workforce Study is the largest study of its kind. TP surveyed nearly 90,000 employees in 18 countries, focusing on what drives attraction, retention and engagement. At the end of the day, their study paints a picture of a workforce that is energetic, ambitious and committed to working hard and giving its best. But turning people's energy and ambition into engagement - and ultimately into significant performance lift - demands attention, focus and some very different behaviors from senior leaders.
   
   Jonathon Willard
   Towers Perrin
   Philadelphia, Pa.

11:00 a.m.

Day 2 Business Meetings Conclude

12:00 p.m.

Optional Activity: Chimney Rock Park Outing
Sponsored by e2value.

12:30 p.m.

Optional Activity: Annual Golf Outing
Sponsored by Swiss Re.

5:30 - 6:30 p.m.

Golf Awards Gathering for golfers only - Country Club Patio

6:30 a.m. - 9:00 a.m.

Breakfast for registered attendees and guests - Skyline Room
Sponsored by Munich Reinsurance America, Inc.

7:30 - 10:30 a.m.

Breakout Sessions

1. Real Results - Grand Ballroom A
   This session will give you an opportunity to get a new and engaging look at business management, and will help you answer the question, "You've had the retreat and developed a strategic plan, now what?" A results-driven strategic management system will be presented and a case study specific to the mutual insurance industry will be reviewed.
   
   Larry R. Webber, Management Consultant
   LR Webber & Associates
   Duncansville, Pa.
2. Top 10 Areas to Consider in Preparing for Your AM Best Meeting - Heritage Ballroom
   Preparing for your annual meeting with A.M. Best can be stressful. In this session, Matt Mosher will shed light on the rating process and provide insight into what you should expect from you’re A.M. Best analyst and what your analyst is looking for from you. Matt will provide you with 10 tools that will result in a productive meeting and a favorable rating outcome.
   
   Matt Mosher, Senior Vice President Global PC Ratings
   A.M. Best Company
   Oldwick, N.J.
3. Advocacy Roundtable – Laurel Suite
   Join NAMIC Governmental Affairs staff for a discussion of the hot issues facing our industry on Capitol Hill and in the states. We will also discuss emerging issues and recurring issues where the battle is heating up again.

8:45 - 9:00 a.m.

Break - Sponsored by Zurich.

9:00 - 10:15 a.m.

Breakout Sessions

1. Real Results: Next Steps - Grand Ballroom A
   In this session our speaker will share a strategic management system that encourages you and your management team to ask once you’ve had the retreat and developed a plan, “Now what?” In this session, we will build upon what was offered in the earlier concurrent session.
   
   Larry R. Webber, Strategic Management Advisor
   Duncansville, Pa.
2. Leaders Growing Leaders - Laurel Suite
   In this session, our speaker will use the Center for Creative Leadership's research on how individuals develop their leadership skills and perspectives over the course of their careers. Key discoveries from this research will be woven throughout the presentation and discussion. Through self-reflection, discussion and our workshop leader's presentation, participants will develop a clear understanding how they, and the men and women of their organization, develop the leadership skills they need to be effective.
   
   Our speaker will also share with participants the essential elements of a coaching relationship so you and your senior leadership team are equipped with the necessary tools to be development coaches. Join us for a workshop chock full of techniques for application when you return to your office.
   
   Russ Moxley, Leadership Consultant
   Moxley and Associates, LLC
   Greensboro, N.C.
3. Disaster Planning & Mitigation - Heritage Ballroom
   Through a panel discussion, we will address the key issues surrounding the latest concepts for disaster planning and mitigation. The wild card in our annual underwriting results is catastrophe losses and other disasters. Taping into industry expertise and experience is one of the best ways to reduce the impact of disasters. The panel will share their best practices for disaster planning, preparation and execution.
   
   Michael Fusselbaugh, Moderator
   Senior Vice President
   Hartford Steam Boiler Inspection and Insurance Company
   Hartford, Conn.
   
   Maurice Darbyshire, Executive Vice President and Chief Engineering Officer
   Hartford Steam Boiler Inspection and Insurance Company
   Hartford, Conn.
   
   Doug Raucy, COO
   Institute for Business & Home Safety
   Tampa, Fla.
   
   Michael Sciarrotta
   Agility Recovery Solutions
   Charlotte, N.C.

10:15 - 10:30 a.m.

Break - Sponsored by Guy Carpenter.

10:30 a.m. - 12 p.m.

General Session: The Heart of a Leader - Heritage Ballroom
Our closing keynote speaker is an internationally renowned business speaker who has touched the hearts and enriched the lives of people from more than a hundred nations across five continents.

David works with teams and individuals coast to coast and around the globe to significantly increase their organizational and personal results. David Fabricius consistently provides unique business solutions and highly predictable results for record-setting performance.

The Heart of a Leader is about putting meaning into profits through authentic heart centered leadership with a foundational, catalytic and generative model taught to hundreds of Americas most successful, influential and corporate executives and entrepreneurs. Brand value, operational cash flow and sustained organic profitability all depend on the quality of leadership in an organization.

David Fabricius, President
Great American Sales Training Company, Inc.
Las Vegas, Nevada

12 p.m.

Day 3 Business Meetings Conclude

12 - 1:00 p.m.

Buffet lunch available for registered attendees and guests - Skyline Room
Sponsored by A.M. Best Company.

1:00 p.m.

Optional Activity: Best of Asheville Tour

6:00 - 7:00 p.m.

Reception for registered attendees and guests - Vanderbilt Terrace
Sponsored by FHLB.

7:00 - 9:00 p.m.

Dinner for registered attendees and guests - Grand Ballroom C
Sponsored by Gen Re.

9:00 p.m.

Conference Concludes