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Agencies Serve Customers - Even When Disaster Strikes
By Dave Willis
For many in southern Louisiana, August 26, 2005, was just another Friday night. Sure, a hurricane was churning in the Gulf of Mexico. But reports had the storm - Katrina was its name - tracking toward the Florida panhandle. Only the backside, which carries the least damaging winds, was expected to extend as far west as New Orleans.
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