Webinars

The Emergence of Artificial Intelligence in Insurance Claims Processing
Claims Webinar Series
April 23, 2024 | 2:00 p.m. ET

Artificial Intelligence is having and will continue to have a profound impact on insurance claims processing. During this session, a panel of experts will set the stage by examining what AI is and discussing its rapid evolution. The panel will also explore the myriad ways in which AI is revolutionizing the claims lifecycle and detail its application in fraud scoring, medical record processing, and media forensics. The panel with conclude the session by delving deeper into concerns around model fairness and talking through best practices for mitigating these concerns.

Automate to Elevate: Transforming the Agent and Policyholder Experience
Industry Trends Webinar Series
April 24, 2024 | 2:00 p.m. ET

Revolutionize the agent and policyholder experience with the latest advancements in automation and cloud technology. Join us for a comprehensive webinar during which we'll dive into how automation not only streamlines processes but also greatly enhances the interaction between agents and policyholders. From rapid, seamless quoting to real-time, cloud-based portals for managing claims and billing, discover how mutual insurers can upgrade their entire customer journey while eliminating inefficiencies.

Improving Underwriting Efficiency and Performance Through AI: The New Tool of the Trade
Underwriting Webinar Series
April 25, 2024 | 2:00 p.m. ET

We all know underwriters are bogged down with mundane manual tasks and technology has not kept pace with the evolving role of today’s modern underwriter, but underwriters deserve better. With the emergence of artificial intelligence, commercial property/casualty insurers have new tools at their fingertips to improve underwriter efficiency and performance to drive better business outcomes. Modern insurance organizations have learned they can outpace their competition by transforming their underwriting with AI underwriting and intelligent document automation. This session will share a whole new world of insights and efficiency for how underwriters can improve core processes to make them not only more efficient but armed with deeper insights.

Effective Networking Strategies
Career Development Webinar Series
May 1, 2024 | 2:00 p.m. ET

Whether you are an executive or just starting out in your career, having a solid network you can leverage is vital. Yet, few schools include courses about building and maintaining relationships.

Effective networking is more than handing out business cards, having a LinkedIn profile, and hoping the phone rings. Whether you’re looking to connect within your organization, your industry, or are looking to get on boards, knowing who to contact – and having them return your call – is essential. Tailored for all career levels, this session acknowledges the vital role networking plays in the modern professional landscape. It addresses the common gap in formal education on relationship-building, providing valuable insights and strategies for effective networking in the insurance field and beyond.

Are You Leaving Money on the Table?!? Subrogation Tips, Tricks, and Your Bottom Line
Claims Webinar Series
May 2, 2024 | 2:00 p.m. ET

Bottom lines are facing relentless pressure by record-setting claims payouts. But what can you do it counteract this? Subrogation not only helps your profit margin, it benefits your insureds and informs your underwriting team on potential emerging issues. This session will be an in-depth discussion about impactful recovery strategies and cutting-edge subrogation innovation across all lines of business.

Shifting Winds in Washington and the Effect on the Municipal Market
Industry Trends Webinar Series
May 7, 2024 | 2:00 p.m. ET

Years of federal money have buttressed municipal balance sheets, but growing deficits and federal borrowing costs are changing the calculus in Washington. During this webinar, the presenters will describe the ongoing effects of existing federal legislation, the upcoming debate around changing tax provisions, and other federal influences on insurer’s municipal bond portfolios.

Regulatory Basics
Insurance 101 Webinar Series
May 8, 2024 | 2:00 p.m. ET

Insurance is one of the most heavily regulated industries in the world. During this introductory look at the complex landscape of insurance regulation, NAMIC’s Erin Collins and Bri Dahl will discuss who has authority to regulate the business of insurance and the downstream effects on insurance companies and their policyholders.

This session qualifies for one FMDC maintenance credit.

What's Next in Cybersecurity: The Changing Environment for Property/Casualty Insurers
Compliance Webinar Series
May 8, 2024 | 2:00 – 3:00 p.m. ET

In an ever-evolving regulatory landscape, insurers may struggle to keep pace with new and developing cybersecurity and privacy requirements. In recent months, we’ve seen sweeping changes to New York’s cybersecurity regulation, a new private right of action created by the Illinois Biometric Information Privacy Act, a shift in scope and interpretation of cyber insurance policies with the introduction of war exclusions, and the adoption of the NAIC Model Artificial Intelligence bulletin, which is sure to disrupt many segments of the insurance industry. To help members meet these challenges and others, NAMIC is pleased to welcome Daniel Cotter of the law firm Dickinson Wright to brief members on these important issues. He will also share strategies for how members can stay compliant in this rapidly changing environment.

Forever Chemicals PFAs and PFOs - The Next Asbestos?
Underwriting Webinar Series
May 14, 2024 | 2:00 p.m. ET

The underwriting and claim departments at major insurance carriers are quickly taking steps to understand the overall potential exposure, catch up with the science, and modify their underwriting processes accordingly. This session will explore the science, costs, exposure, tort liability, and coverage issues presented by forever chemicals.

Money Talks – Successfully Navigating Complex Compensation Discussions
Career Development Webinar Series
May 15, 2024 | 2:00 p.m. ET

No matter the career path you choose, compensation is one common bond you have with every other employee – past, present, and future. Compensation is a critical and deeply personal aspect of the work environment; yet few higher education institutions or employers provide training on the topic. By the end of this session, attendees will be able to define the concepts of base pay, total cash compensation, and total rewards; explain what a total rewards philosophy is and why it is important; describe multiple approaches for gaining a “Yes!” response to pay raise requests; and formulate an approach for addressing subordinates’ pay raise requests.

Technology Deep Dive for the Small Mutual
FMDC Webinar Series
May 16, 2024 | 1:00 – 2:00 p.m. ET

Join Aaron Madison as he dives deep to provide a hands-on approach to learning more about important technology topics relevant to today's small mutual.

During this webinar, Aaron Madison will answer the questions below:

• Application Programming Interface (APIs): What are they and why should you care?

• SOC Audit: Why should you request one from your vendors and what do you need to look for when reviewing it?

• Password Security: Why does it matter and how do you protect your office?

• Security Training: What should you train your staff and who can help?

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Tech-Enabled Claim Instigation
Claims Webinar Series
May 22, 2024 | 2:00 p.m. ET

In March 2022, research pioneered by Demotech and undertaken by Todd Kozikowski unearthed tech-enabled claim instigation as a business model used by opportunists to leverage internet traffic to secure contested claims against insurers. Tech-enabled claim instigation is the confluence of litigation platforms, litigation funding, litigation marketing and search engine optimization to redirect internet traffic intended for insurers to third-party sites developed by opportunists seeking to secure a contested claim.

Navigating an Increasingly Violent World
Industry Trends Webinar Series
May 29, 2024 | 2:00 p.m. ET

In an increasingly violent world, traditional insurance coverages need to adapt to better protect their policyholders. This session will provide an overview of the increasing number of violent events occurring at businesses across North America, identity the areas that traditional property/casualty policies may have gaps in coverage, and identify coverage evolutions that can better protect businesses, their employees, and their customers.

Wildfire Isn’t Going Away – How Can You Manage It More Effectively?
Underwriting Webinar Series
May 30, 2024 | 2:00 p.m. ET

Wildfire keeps insurers awake at night, and not just those that write business in traditional wildfire areas. Now, you can expect fires almost anywhere. As personal lines underwriting has shifted to more automation, how can you manage the risk? As the same happens in commercial lines, can lessons be learned? What technology is available? What are some key drivers of surviving in this changing environment? Join this webinar to find out.

Litigating Away From Home: Jurisdictional Issues in Auto Claims
Claims Webinar Series
June 5, 2024 | 2:00 p.m. ET

This webinar will provide an overview of jurisdictional case law and practical issues that emerge in managing litigation – whether against an insurer or against an insured – arising in a jurisdiction other than one where the policy was issued. Attendees will gain familiarity with the legal issues governing personal jurisdiction over an insurer or insured in an area other than where the policy was issued. They will also learn about choice-of-law issues likely to arise and practical considerations when handling a claim arising in a jurisdiction outside the insurer's regional footprint.

Reinsurance 101
Insurance 101 Webinar Series
June 12, 2024 | 2:00 p.m. ET

Welcome to the vast and sometimes confusing world of reinsurance. “Reinsurance 101” serves as your introduction to the concept of reinsurance, seeking to define what it is, why it is useful, and what drives its purchase. We will look at the tools in the toolkit when it comes to structuring reinsurance by conducting a deeper dive on some of the most common structures in the marketplace.

Personal Lines Cyber
Underwriting Webinar Series
June 18, 2024 | 2:00 p.m. ET

Cyber liability is an exposure that most commercial insurers have accepted they have to address, but what about personal lines companies? This session will explain how cyber threat actors have turned their sights from businesses and corporations to everyday individuals. This session will provide an overview of the threats everyday people are facing from cyber criminals and how personal lines insurance companies can coordinate a variety of coverages and services to better protect their customers.

The Power of Pauses: How Intentional Breaks Can Help You Achieve Professional Success
Career Development Webinar Series
June 19, 2024 | 2:00 p.m. ET

Discover "the power of the pause" and how to “Think Inside the Time-Box.” During this session, Kim Groshek will discuss how to align personal success with professional growth by mastering intentional pauses for mental clarity and resilience. She’ll help you unlock innovative time-box management techniques to optimize productivity and create space for fulfillment. Kim will provide a systematic approach to simplify daily life to gain control over your schedule and foster emotional well-being.

Global Trends in Insurance Technology
FMDC Webinar Series
June 20, 2024 | 1:00 – 2:00 p.m. ET

The webinar will present the current trends for insurance technology, the business challenges and solutions each category is offering the insurance market, and the potential benefits in either top-line growth or bottom-line savings.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Cyber Claims and Acts of War
Claims Webinar Series
June 27, 2024 | 2:00 p.m. ET

When do cyberattacks constitute an act of war that insurers can exclude from coverage? The 2017 “NotPetya” Russian cyberattack aimed at Ukraine caused more than $10 billion in damages worldwide, but when Merck’s insurers tried to exclude a $1.4 billion cyber damage claim, they lost in court. On February 24, 2022, a Russian cyberattack on a satellite internet network shut down internet service to not only Ukraine’s military and police force as Russian military invaded but also to more than 30,000 other customers across western Europe. Lloyd’s of London has since mandated new cyber warfare exclusions in their policies that may prove problematic, which was subsequently followed in May 2023 by the New Jersey Appellate Division of Superior Court's decision on the appeal of the Merck case decision, further expanding the basis for the denial of insurers' exclusion of Merck's cyber claim. Join this webinar to examine the critical areas insurance professionals need to focus on to support a potential cyber operations/act-of-war exclusion to an insured's cyber claim.

Collision Industry Trends and the Impact of Electrification on the Auto Insurance Ecosystem
Industry Trends Webinar Series
July 9, 2024 | 2:00 p.m. ET

This presentation will focus on the developments the automotive industry has experienced the past five years – particularly regarding electric vehicles – that have led to greater overall complexity in the collision repair space. The content will debunk myths about overall claims frequency, total loss trends, and the cost to repair electric vehicles. The primary source of the data used to support the findings will come from Mitchell International’s own estimatics and total loss data, and it will be complemented by select third-party sources.

Marketing a Mutual: A Modern Guide
Insurance 101 Webinar Series
July 10, 2024 | 2:00 p.m. ET

Step up your marketing game by embracing modern tactics that drive engagement and growth. Join this session to discover how to leverage the power of your online presence from your website to your social media profile to targeted advertising and content marketing to reach your ideal customers.

Be a More Effective Leader and Build Stronger Relationships by Being More Self-Aware
Career Development Webinar Series
July 11, 2024 | 2:00 p.m. ET

Embark on a journey of self-discovery to learn how self-awareness impacts being a successful leader. During this webinar, you will gain insights into what it means to be self-aware and why it’s important. You will also learn about the connection between self-awareness and its role in leadership and relationships as well as strategies for enhancing self-awareness and how to apply them.

Combating Low-Impact Insurance Claims
Claims Webinar Series
July 16, 2024 | 2:00 p.m. ET

Frustration is what we hear throughout the industry when confronting bodily injury claims after low-impact collisions. The damages are so minor, commonsense screams no one could have been injured. Yet, insurers settle these claims every day for substantial sums because liability is clear or they want to avoid litigation expenses. This session will provide a process to tackle these suspect claims at an early stage with a consistent investigative and dispositive strategy. Focus is not centered on the analysis of medical records concerning treatment of subjective complaints of soft-tissue injuries. Rather, the presentation assesses the element of “causation” and the credibility of the claimant.

Creating a Culture for Recruitment and Retainment That Attracts Consumers in Today's Values-Driven Environment
Industry Trends Webinar Series
July 17, 2024 | 2:00 p.m. ET

Join this session as we tackle the challenges of recruiting and retaining good employees by creating a strategy around a values-based culture. And yes, you will attract new consumers along the way without even trying.

Understanding the Audit Function
FMDC Webinar Series
July 18, 2024 | 1:00 – 2:00 p.m. ET

This webinar will provide an overview of the audit function, including the design of the audit approach by the auditor, and audit issues unique to small mutual insurance companies. It will also discuss development and use of the audit committee.

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

Telematics for Commercial and Personal Lines
Underwriting Webinar Series
July 24, 2024 | 2:00 p.m. ET

Getting Real Results With Your Data Using Excel
Career Development Webinar Series
July 25, 2024 | 2:00 p.m. ET

Microsoft Excel is a powerful software program that can be used to process large amounts of data very quickly and give you great results. This session will give you tips on how to get the most out of your data in an efficient manner.

From Loss to Recovery: Managing Personal Property Claims
Claims Webinar Series
July 30, 2024 | 2:00 p.m. ET

During this webinar, presenters will share an overview of the impact of contents on an overall claim, best practices for gathering information on damaged content items, and making determinations on how to handle contents that can be repaired or restored. Attendees will learn contents inventory/valuation best practices, what tools are available for quality inventories, how inventory quality affects claims, and how to best balance restorable versus non-restorable property.

Preparing for a Reinsurance Renewal
Industry Trends Webinar Series
August 1, 2024 | 2:00 p.m. ET

The reinsurance market continues to be challenging for ceding companies of all sizes. However, the right preparation and background can ensure that your company secures the most efficient and cost-effective reinsurance program. This session will provide an overview of key data to share with reinsurers as well as analytics to use when analyzing various reinsurance structures. In addition, the presenters will review reinsurance market conditions and what to expect during the upcoming renewal season.

From Million-Dollar Leaks to Million-Dollar Savings: The Power of Proactive Water Risk Management
Underwriting Webinar Series
August 6, 2024 | 2:00 p.m. ET

Non-weather water risks are not only a leading source of insurance claims, they're also occurring more often. In 2023, some carriers saw a 20 percent or more increase in losses. Addressing the industry's gap in understanding and lack of property-level solutions, this session will unveil how artificial intelligence is powering the future of underwriting and rating for this pervasive risk.

The Development and Implementation of a Leadership Development Program
Career Development Webinar Series
August 7, 2024 | 2:00 p.m. ET

Attendees can expect to gain insights into the best practices for developing and implementing an effective leadership development program in their organizations. They will learn about key strategies for identifying leadership potential, designing tailored development initiatives, and measuring the impact of these programs on individual and organizational performance. Through a real-world case study, attendees will leave with actionable knowledge to enhance leadership development efforts in their own contexts.

Civil Liability for Third-Party Criminal Acts
Claims Webinar Series
August 8, 2024 | 2:00 p.m. ET

An armed intruder walks into your store and opens fire. Are you liable for injuries to customers and/or staff? It depends. Was it foreseeable because of something that happened before? Did you take any reasonable steps to prevent crimes from occurring? Is there a special relationship between you and your customers? This session will discuss the duty of care owed to an invitee with respect to protection from criminal acts of a third person, including liability for fleeing guests; use court cases to illustrate critical areas of responsibility and potential liability; and review ways to prepare against, avert, or mitigate civil liability for such incidents.

Cyber Claims Trends, Exposures, and Threats… Oh My!
Industry Trends Webinar Series
August 13, 2024 | 2:00 p.m. ET

This session will explore current cyber claims trends, loss causes, exposures, and threats facing small and midsize businesses and entities. It will discuss impacts to severity, best practices, and risk mitigation as well.

Understanding Company Financials
Insurance 101 Webinar Series
August 14, 2024 | 2:00 p.m. ET

Having financial literacy is important for all processionals, as it enables them to make sound and well-informed decisions regarding the financial health and long-term viability of an organization. During this presentation, attendees will learn how to read and interpret insurance company financial statements, including the balance sheet, statement of income and expense, and the statement of changes in policyholders’ surplus. Attendees will also learn how to evaluate a mutual’s financial performance using key financial ratios and other metrics. By the end of the presentation, attendees will have a better understanding of mutual insurance companies’ financials and how to measure and monitor their financial performance.

This session qualifies for one FMDC maintenance credit.

Regulatory Framework, Developments and Enforcement Trends
FMDC Webinar Series
August 15, 2024 | 1:00 – 2:00 p.m. ET

This session will provide an overview of the insurance regulatory environment, including a look at the role of federal and state regulators. It will introduce the state regulatory framework under which insurance companies operate and examine longstanding and emerging regulatory and legislative issues and trends.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Supervising With Success
Career Development Webinar Series
August 20, 2024 | 2:00 p.m. ET

Whether you're a seasoned supervisor looking to refine your leadership approach or a newly appointed manager seeking to build a strong foundation for success, this session will provide the tools, strategies, and confidence needed to excel in your role. Take advantage of this opportunity to invest in your professional growth and unlock your full potential as a supervisor. Join us for "Supervising With Success" and embark on a journey toward leadership excellence.

Empathy in Action: The Compassionate Leadership Model for Injured Employees
Career Development Webinar Series
August 21, 2024 | 2:00 p.m. ET

During this transformative session, Claire Muselman, Ph.D., presents "Empathy in Action," a comprehensive program that redefines leadership through the lens of empathy, particularly in the context of injured employees. This webinar will explore the pivotal role of compassionate leadership in enhancing employee recovery, motivation, and overall workplace culture. Claire combines real-world scenarios with evidence-based practices to illustrate how empathy not only benefits individual employees but also contributes significantly to organizational health and resilience.

An Ounce of Prevention: Best Claim-Handling Practices to Avoid Bad Faith Claims
Claims Webinar Series
August 22, 2024 | 2:00 p.m. ET

This session will highlight the claim-handling practices claims professionals should take to avoid first- and third-party bad faith claims. The current legal environment surrounding bad faith litigation will be discussed. Examples of bad faith claims will be examined including, what steps could have been taken to prevent or mitigate the bad faith exposure.

Effects of Changing Weather Patterns
Industry Trends Webinar Series
August 27, 2024 | 2:00 p.m. ET

The financial costs attributed to weather and climate events continue to rise. Following a record year of severe convective storm losses in the United States in 2023, which topped $60 billion for the insurance industry, there are growing questions about the driving forces causing loss costs to accelerate. The session will provide a background of the current state of the science behind these changing weather patterns and tackle other complementary issues that are leading to increased risks and subsequent losses for the industry. As the topic of insurability and climate change becomes more urgent, it is more imperative than ever to properly price, underwrite, and balance exposure management decision-making.

Time-Saving Tips From Microsoft Outlook
Career Development Webinar Series
August 29, 2024 | 2:00 p.m. ET

In today's busy world, we are inundated with emails. Some are necessary, some are not. Some need a response or an action from you, while others don’t. How do you manage them all? During this webinar, attendees will learn how to better manage emails, calendar, tasks, and contacts in Microsoft Outlook. Attendees will leave the session knowing how be more productive in Outlook and get the most from the powerful program.

Common Abuses in the Appraisal Process — And How to Stop Them
Claims Webinar Series
September 4, 2024 | 2:00 p.m. ET

Use of the appraisal process has significantly increased in recent years. Unfortunately, so has abuse of the process. Inflated estimates, biased appraisers, unilateral umpire appointments, and intentionally ambiguous awards are becoming increasingly common. This session explores these abuses and, more importantly, provides strategies on how to stop them, ensuring that the appraisal process achieves its intended purpose - providing a prompt, fair method of resolving disputes as to the amount of loss.

Gen AI's Impact on Insurance: What Every Mutual Should Know
Industry Trends Webinar Series
September 5, 2024 | 2:00 p.m. ET

Generative artificial intelligence models are creating a buzz of excitement across all industries and ushering in fresh opportunities for insurers. Many are now wondering how to harness the power and potential of these tools to create working solutions that will make a difference throughout their value chain. During this session, we'll demystify the real-world applications of models such as ChatGPT that encompass AI and machine learning. We will highlight their role in enhancing customer experiences, improving underwriting efficiency, aiding in fraud detection, and offering personalized and relevant insurance products. The discussion will highlight the newfound accessibility of AI tools with practical use cases. No longer reserved for tech giants, today's innovative solutions are within reach for mutuals of all sizes. By tapping into practical strategies and collaborations, carriers can revolutionize their operations and offerings. This will enable them to cut costs, improve the customer experience, optimize data, and engage in faster decision-making. Join this webinar to ensure you are well-equipped for the AI-driven future of insurance.

Loss Control 101
Insurance 101 Webinar Series
September 10, 2024 | 2:00 p.m. ET

Loss control is what many consider the “boots-on-the-ground” part of the insurance industry. Loss control personnel evaluate various risks to identify potential loss, often through an on-site or virtual survey of conditions and programs in an operation or facility. These professionals subsequently provide guidance to internal and external customers by completing technical analysis of the risk and developing recommended actions to reduce the potential for a loss. This session will discuss basic concepts and methodology used in loss control and provide examples of findings and recommendations that may be developed during the process.

Emerging Environmental Exposures for Small-Business and Middle-Market Risks and Solutions
Underwriting Webinar Series
September 11, 2024 | 2:00 p.m. ET

This session will discuss why NAMIC members should consider environmental exposures and solutions for business owner’s policies and commercial package policies. While there are generally ISO-type limitations and exclusions, do these help agents and policyholders address such risks? The speakers will examine claims examples for contractors and fixed-site exposures. The session will also discuss sample coverage language in addition to services that can enhance solutions. Attendees will learn about emerging environmental issues and how they can adopt a solution.

Top 10 Tips for New Leaders
Career Development Webinar Series
September 12, 2024 | 2:00 p.m. ET

Did you just get promoted to your first manager position? This session will provide you with the top 10 tips to set you up for success.

Reserving Concepts for Board Members
FMDC Webinar Series
September 19, 2024 | 1:00 – 2:00 p.m. ET

Loss and loss adjustment expense reserves are typically the largest liability on the balance sheet, and board members should have the background to ensure these liabilities are properly established. This webinar will discuss the regulatory responsibilities board members have related to the NAIC’s Statement of Actuarial Opinion and provide an overview of reserving methods to give board members a framework to view the actuarial opinion.

This session qualifies for one FMDC elective or maintenance credit in the Finance and Accounting module.

Lowering Your Loss Ratio With Embedded Claim Analytics: Best Practices from Leading Insurers
Claims Webinar Series
October 1, 2024 | 2:00 p.m. ET

How are the best insurers making a measurable difference to their bottom lines and customer satisfaction rates by operationalizing analytics insights in every claim decision? This session will discuss some of the most valuable use cases and how they were implemented. The presenters will also discuss those cases’ demonstrated returns on investment.

Talent In Demand: Attracting Rising Talent in 2024
Industry Trends Webinar Series
October 2, 2024 | 2:00 p.m. ET

Talent is in demand. The competition for emerging insurance leaders has intensified as the talent gap expands and the insurance industry continues to grow despite global economic challenges. How can insurance organizations attract rising talent? Gamma Iota Sigma’s Grace Grant will incorporate insights from the organization’s Annual Recruiting Survey throughout this panel discussion with student leaders. She will also share best practices for building a diverse early-career talent pipeline. After this session, attendees will be able to understand rising talent’s top drivers in employment decisions and expectations of employers; leverage new tools to build a robust and diverse talent pool for their organizations and successfully compete for talent; and positively impact the future of the insurance industry.

Violence in America – the Insurance Industry Can Be Part of the Solution
Underwriting Webinar Series
October 3, 2024 | 2:00 p.m. ET

Violence is becoming all too common in our society. Our industry can be a trusted source to help before and after events occur. This session will look at the staggering statistics of violence in America and the effects created for both commercial lines and personal lines customers. We’ll look at active shooter and the broader workplace violence coverage in commercial lines and review high-level coverages and services. And for personal lines, the market is finally bringing a solution to this space; we’ll look at what is in the market now.

Leading With Impact: A Journey in Leadership Development for Tomorrow’s Trailblazers
Career Development Webinar Series
October 8, 2024 | 2:00 p.m. ET

Join members of Germania Farm Mutual’s leadership team to learn about their unique and effective approach to succession planning at the front line. The interactive discussion will review the objectives and structure of the Early Leadership Identifier Program and share firsthand accounts of how investment in leadership development from an early stage proves rewarding and beneficial for team members and the company. The session will provide strategies for equipping and advancing your organization’s most valuable asset – its people.

Medicare Compliance Round-Up! Latest CMS Updates, Trends, and Watch-List Items
Claims Webinar Series
October 9, 2024 | 2:00 p.m. ET

Medicare Secondary Payer compliance issues continue to present significant challenges for insurers. Staying ahead of the MSP/Centers for Medicare and Medicaid Services curve is critical to remain compliant, reduce risk, and settle claims. This webinar identifies Medicare’s many moving targets, how they impact claims, and what steps you can take to minimize risk and settle claims. Topics will include Section 111 penalties; CMS’s upcoming total payment obligation to claimant/workers’ compensation Medicare set-aside data collection process; CMS – and Treasury – recovery actions; Medicare Advantage; and WCMSA trends.

How Space Weather Can Impact Insurable Interests Back on Earth
Industry Trends Webinar Series
October 10, 2024 | 2:00 p.m. ET

Space weather events can be every bit as disruptive as terrestrial weather – causing blackouts, disrupting communications, and interfering with supply chains. But unlike terrestrial weather, our understanding of space weather and our ability to predict its occurrence are still very much in their infancy. This session will explore some of the ways in which space weather can impact property and business operations on Earth and survey our evolving understanding of space weather forecasting. It will also highlight what past solar storms can teach us about the possible insurance impacts of future space weather catastrophes.

Claims Fundamentals
Claims Webinar Series
Insurance 101 Webinar Series
October 15, 2024 | 2:00 p.m. ET

This webinar will identify the skills and characteristics of successful adjusters who are responsible for delivering on the promises contained in the insurance contract. Attendees will see that focused investigation, objective evaluation, and skilled negotiation are just a few of the techniques employed to meet legal and ethical requirements of claims administration.

Portfolio Underwriting – Underwriters as Influencers
Underwriting Webinar Series
October 16, 2024 | 2:00 p.m. ET

Underwriters have focused on and made so much progress on becoming more efficient. But are they as impactful as they can be? There is an opportunity to mature the underwriting role from gatekeeping and defense to influencing and offense. This session will discuss clear, practical portfolio underwriting practices that could be just what your team needs to take the next step in becoming more impactful.

Crisis Communications Planning for Your Farm Mutual
FMDC Webinar Series
October 17, 2024 | 1:00 – 2:00 p.m. ET

Unlike other communications efforts, the success of a crisis management strategy can often be measured by what you don’t see. Learn from a seasoned insurance communications professional how to prepare for the nightmare you hope never to have, but also how to respond if the unthinkable scenario becomes reality. There is no substitute for thoughtful preparation.

This session qualifies for one FMDC elective or maintenance credit in the Operations and Insurance module.

Cultivating Insurance Leaders: Union Mutual's Blueprint for Career Advancement
Career Development Webinar Series
October 22, 2024 | 2:00 p.m. ET

This session will describe the methods employed by Union Mutual to retain and grow insurance professionals. Highlighted among these methods is Union Mutual’s “Employee Development Program,” a two-year program that allows each participant to experience what it is like to work in each of the company’s business units.

Reducing Litigation Losses With Technology
Claims Webinar Series
October 23, 2024 | 2:00 p.m. ET

An attorney demand letter lays out several details surrounding a personal injury including, specific demands that the injured person will accept to resolve the case and release the other side from liability. If not followed to the exact letter, many insurance companies have found themselves in litigation with devastating outcomes. Therefore, identifying these letters and every stipulation is critical. Yet, some attorneys intentionally disguise various demands of an insured’s policy, burying them behind extensive medical detail, with the intent of causing a mistake by the adjuster. If the adjuster misses a time-limit demand, it could result in bad faith, litigation, and heavy losses in settlement costs.

A panel of insurance legal experts will discuss the current litigious environment, tactics used by attorneys, mega verdicts, and the benefits modern technology has brought to assist adjusters in managing the influx of attorney demand letters, the increasing number of stipulations, and specific deadlines. Today, with text mining, optical character recognition, and artificial intelligence, claims adjusters can identify these “gotcha” tactics at scale, efficiently, and with zero slippage to avoid costly outcomes. With automated support to remain on schedule, adjusters have the peace of mind that they will not miss a deadline or the smallest nuance of the demand.

Gain Market Share by Optimizing Product Development
Industry Trends Webinar Series
October 24, 2024 | 2:00 p.m. ET

How can you gain market share and react nimbly to market forces by optimizing product development? This session will discuss each phase in the product development process and reveal best practices for each. Participants are encouraged to share their points of view during this interactive session.

Attacking Opportunities in the Personal Lines and Commercial Lines Markets
Underwriting Webinar Series
October 29, 2024 | 2:00 p.m. ET

During this session, we will explore the nuanced shifts in the personal lines and commercial lines insurance sectors in the context of recent economic developments. For personal lines, we will analyze how economic fluctuations have influenced profitability, focusing on higher-than-usual loss costs and consumers’ evolving shopping behaviors. We'll examine the changes in risk factors such as severe accidents and demographic shifts and how these have affected consumer profiles and behaviors. On the commercial side, we will explore the implications of digital transformation and market dynamics on the industry's profitability. We will discuss how inflation and evolving pricing segmentation have impacted the commercial insurance market. This segment will also cover how insurers can leverage advanced modeling techniques and data, including credit data and driving history, to optimize risk assessment and create more effective rating plans. The session will use TransUnion's extensive data and analytics to provide actionable insights that can demonstrate how personal and commercial insurers can adapt to these market changes. The goal is to empower insurers to navigate the complexities of the current economic landscape and uncover opportunities for sustainable growth and improved profitability.

Addressing Conflict to Build Team Unity
Career Development Webinar Series
October 30, 2024 | 2:00 p.m. ET

Unity and teamwork are the goals for every office; yet debates, differences of opinion, and communication breakdowns create workplace tensions that erode a team’s cohesiveness and negatively impact productivity. Leaders who address conflict and overcome these challenges create a place where people thrive and produce. This session will help leaders understand the types of conflict that exist on teams and how to address and manage conflict while helping your team excel.

Underwriting Managers Can Make Data-Assisted Decisions and Manage Workflow
Underwriting Webinar Series
October 31, 2024 | 2:00 p.m. ET

Discover the transformative potential of underwriting analytics in the insurance industry. This presentation explores how leveraging internal data enhances risk assessment, underwriting workflows, and ease of doing business. Learn about real-world case studies and how to embrace data-driven practices to empower underwriters by managing capacity and prioritizing work through initiatives such as straight-through processing and underwriting-rule analytics.

Navigating the Future Together: Implementing Generative AI in Mutual Insurance
Industry Trends Webinar Series
November 5, 2024 | 2:00 p.m. ET

Dive into the transformative power of generative AI as it reshapes the insurance industry by assimilating diverse data sources and extracting critical insights from evolving risks. Explore how this cutting-edge technology deepens our understanding of risks and revolutionizes customer engagement and operational efficiency. Learn about the pivotal role of generative AI in identifying emerging threats, refining risk models, and driving digital transformation to exceed expectations in an era of rapid technological advancement and complex challenges.

Compliance 101
Insurance 101 Webinar Series
November 6, 2024 | 2:00 p.m. ET

Join NAMIC’s Bri Dahl and Angela Stackhouse for a bird’s-eye view of the role compliance plays in the property/casualty insurance industry. This introduction to insurance compliance will provide a foundational understanding of how compliance affects different aspects of insurance companies.

This session qualifies for one FMDC maintenance credit.

Re-Underwriting Your Book: How to Have Data-Driven Insights for Business You Want But Don't Already Have
Underwriting Webinar Series
November 7, 2024 | 2:00 p.m. ET

When a carrier decides to re-underwrite its book, leaders often want to shift focus to areas in which they have little experience. However, the lack of historical data in these areas makes it difficult for an insurer to outperform its competitors. This session will share ways to overcome this challenge, including the use of submission data and purchasing data and leveraging publicly available event data, such as crash data and fire reports, to gain insights into these new areas and fuel profitable growth.

Electric Vehicles, Automation, and Impacts on Safety and Insurance
Underwriting Webinar Series
November 12, 2024 | 2:00 p.m. ET

As electric vehicles, safety features, and technology become more popular, there are evolving considerations for insurers. This session will explore differences between insuring electric vehicles and gas vehicles; certain impacts of evolving automation and technology on safety and insurance coverage; and the continuing evolution in the auto insurance space.

Leveraging Artificial Intelligence for Field Property Claims
Claims Webinar Series
November 13, 2024 | 2:00 p.m. ET

The property damage space has been operating the same way for decades, using independent adjusters/appraisers to inspect damages in person. This can result in delays in settlements and frustration for the customer; but with the rise of artificial intelligence and virtual tools, there is a new, more effective way of inspecting property damages. Join this webinar to learn more about virtual property estimating.

Capitalizing on Technologies to Distinguish Your Business: Economic Capital Model
Industry Trends Webinar Series
November 14, 2024 | 2:00 p.m. ET

Technology is evolving in ways that forge new possibilities and impactful ideas every day. Capitalizing on these can help to distinguish your business. This session is designed to help you understand and create economic capital models while making good use of the net underwriting model and capital allocation models that you create along the way. We will explore the potential uses of these models to design and place efficient reinsurance programs that provide the best coverage available in today’s challenging reinsurance market.

The Underwriter of the Future
Underwriting Webinar Series
November 19, 2024 | 2:00 p.m. ET

As robotic process automation and straight-through processing in underwriting continue to advance, the role of the underwriter is advancing with it. During this session, we will discuss how and why the role of an underwriter is changing, the technology that is enabling that change, and how these changes will directly impact the support underwriters will require from actuaries.

Agency Relations
Insurance 101 Webinar Series
November 20, 2024 | 2:00 p.m. ET

This interactive discussion will review the common frustrations and possible remedies between agencies and their company partners. It will identify various changes in agencies and companies that lead participants to reevaluate procedures for effectiveness and prioritization. Agency contracts and bonus plan ideas will also be reviewed. The speaker will also discuss what a carrier may wish to consider when faced with an agency termination.

The Role of the Board in Company Strategy
FMDC Webinar Series
November 21, 2024 | 1:00 – 2:00 p.m. ET

This webinar will help directors understand their roles and responsibilities in their mutual insurer’s strategy development and why that process matters. The session will also identify best practices for strategic planning and clarify how to best set the mutual on the path to strategic success.

This session qualifies for one FMDC elective or maintenance credit in the Management module.

Strategic Plan Implementation
FMDC Webinar Series
December 19, 2024 | 1:00 – 2:00 p.m. ET

While most mutuals at least attempt to develop a strategic plan, too many of them fail to act on that plan. This webinar will focus on the importance of implementation and provide tips on turning strategy into action.

This session qualifies for one FMDC elective or maintenance credit in the Management module.