Print Print | Email Facebook Twitter Share ThisShareThis

NAMIC Annual Convention - Where The Industry Comes Together, A NAMIC Event | September 25-28, 2016 | Vancouver, B.C.

Topics and Speakers


The sessions and activities on this agenda are open to NAMIC members, convention attendees, and invited guests. Convention credentials are required to be worn at all times. Members of the press should contact NAMIC Public Affairs for a schedule of sessions and other activities that are open to media coverage.

121st Annual Convention Keynote Speakers


Monday, September 26, 2016 | 10:00 - 11:00 a.m.

General Session Keynoter: Chris Hadfield

Chris Hadfield

“Good morning, Earth!” That is how Colonel Chris Hadfield—writing on Twitter—woke up the world every day while living for five months aboard the International Space Station.Through his 21-years as an astronaut, three spaceflights and 2600 orbits of Earth, Colonel Hadfield has become a worldwide sensation, harnessing the power of social media to make outer space accessible to millions and infusing a sense of wonder into our collective consciousness not felt since humanity first walked on the Moon. During his multi-faceted career Hadfield has intercepted Soviet bombers in Canadian airspace, lived on the ocean floor, been NASA’s Director of Operations in Russia, and recorded science and music videos seen by hundreds of millions.

Chris Hadfield
First Canadian Commander of the International Space Station (2013)

Tuesday, September 27, 2016 | 9:00 - 10:00 a.m.

General Session Keynoter: Cam Marston

Cam Marston

Cam Marston is the leading expert on the impact of generational change and its impact on the marketplace. As an author, columnist, blogger, and lecturer, he imparts a clear understanding of how generational demographics are changing the landscape of business.

Cam Marston
Multi-Generational Relations and Workplace Communication Expert
Mobile, Ala.

Wednesday, September 28, 2016 | 10:30 - 11:30 a.m.

General Session Keynoter: Common Ground

Common Ground

In this joint keynote speech, Washington pundits and USA Today columnists Cal Thomas and Bob Beckel take on the contentious issues that divide the nation along party lines, seeking common ground that can end the stalemate in Washington, D.C. They emphasize bipartisan cooperation and a commitment to ending cross-aisle political conflict.

Bob Beckel
Reporter
USA Today

Cal Thomas
Reporter
USA Today

Special Event Speakers

Monday, September 26, 2016 | 11:45 a.m. - 1:00 p.m.

NAMIC Merit Society Luncheon: Paul Kovacs

Paul Kovacs

Join fellow members of the NAMIC Merit Society at this optional luncheon where new Merit Award recipients will be recognized and the Griffith Insurance Education Foundation Lifetime Achievement Award will be presented. Honorary Merit Award recipient Paul Kovacs, founder and executive director of the Institute for Catastrophic Loss Reduction at Western University, will serve as the guest speaker.

Paul Kovacs
Executive Director, Institute for Catastrophic Loss Reduction
President and CEO, Property and Casualty Insurance Compensation Corporation
Toronto, Ontario

CONFIRMED CONVENTION CONCURRENT SESSION TOPICS & SPEAKERS



Connecting in a Different Way Using Digital Marketing
Wondering how social media and online marketing can drive sales leads, build better relationships with your customers and shorten your sales cycle? This session is for you.

Learning Objectives:

  • Learn about a success story of a regional insurance company that has built better relationships with its customers using online tools without breaking the bank;

  • Learn how the elements from the success story can be implemented in your organization; and

  • Walk away with online marketing action items you can use for your business.

Sourov De
Managing Partner
Stryve Digital Marketing
Kitchener, Ontario

Demographic Data: Knowing the Characteristics of Existing and Potential Policyholders

Dan Madsen
Senior Vice President
BMS Intermediaries, Inc.
Edina, Minn.

Andrew Siffert
Assistant Vice President/Senior Meteorologist
BMS Intermediaries, Inc.
Edina, Minn.

Predictive Analysis – Practical Considerations for Getting Predictive Analysis to Work in Claims
Predictive analysis holds out significant hope for sifting through the amount of data that is created by claims organizations. Predictive analysis is only as good as the data which is used to create algorithms. This session will provide a practical overview of how to craft successful implementations of predictive analysis to determine how it may be right for your claims organization.

Understanding and defining what you are trying to predict, conducting an objective analysis of the quality of your data, and building effective processes for using predictions - enabling you to get the most out of your effort.

Jim Kaiser
CEO
Casentric®
Cleveland, Ohio

Emerging Technology and Board Responsibility in Insurance
New technology developments are driving change in the insurance industry. Mobile, social, and email are accelerating communications. Analytics, big data, and the Internet of Things are changing risk analysis and fraud detection. Cloud computing is changing how insurers manage their own capabilities. Cybersecurity affects every industry. It has never been more important for insurers to understand the opportunities and threats posed by technology, but few senior leaders and board members in the industry understand the risks and rewards. This session presents an executive-level overview of key technology issues and discusses best practices for boards of directors and company executives.

Frank Petersmark, Ph.D.
Associate Vice President of Research and Consulting
Novarica
Boston, Mass.

Chuck Ruzicka
Associate Vice President of Research and Consulting
Novarica
Boston, Mass.

Give Back – Trends in Charitable Giving in the Property/Casualty Insurance Industry
Based on the McKinsey & Company whitepaper, “Charitable Giving in the Property/Casualty Insurance Industry: An Update,” this interactive session will explore the various aspects of corporate social responsibility, including the rise in charitable giving, the shift in corporate priorities, trends in decision making, and goal-setting and measurement techniques. The focus of this session will be on innovative and creative ways to engage employees and give back to the community through volunteerism and other activities versus the traditional focus of monetary donations. It will include real-life examples from two insurance companies – one large, one small – that have implemented innovative corporate social responsibility programs. Attendees will have an opportunity to learn from their peers and gain insight into the changing dynamics in corporate social responsibility programs.

Miklós Dietz
Senior Partner
McKinsey & Company
Vancouver, British Columbia

Board Effectiveness Panel Discussion
This panel discussion is geared toward small-company leaders and board members. It will focus on the role of the board and how company managers and board members can work together effectively. It will also touch on the board’s role with CGAD.

Randy Druvenga
President
First Maxfield Mutual Insurance Association
Denver, Iowa

Douglas Fincannon
President
Alamance Farmers' Mutual Insurance Company
Graham, N.C.

Kevin M. Kinross
Partner
Taft Stettinius & Hollister LLP
Columbus, Ohio

Bob Roesler
Director
Fairmont Farmers Mutual Insurance Company
Sherburn, Minn.

Role of the Board and New CGAD Impacts
Despite years of discussions, the upcoming implementation of the corporate governance annual disclosure still has insurers asking questions. No matter the size of a company and its lines of business or how prepared or unprepared it believes it is for the disclosure the requirements may likely remain a cloud over the industry for a while. This session is designed to provide insight on CGAD and the role of the board.

Neil Alldredge
Senior Vice President – State & Policy Affairs
NAMIC
Indianapolis, Ind.

Mutual Survival - The Next 100 Years
The needs of the underlying insurance customer are changing at a rapidly accelerating pace. The continuous advancement of automobile safety and inevitability of autonomous vehicles will radically reshape what currently constitutes 38 percent of the world’s insurance premiums. Other key trends involve urbanization, retirement savings, healthcare costs, and the increasing availability of Big Data and the privacy issues and segmentation opportunities it provides. The current approach to selling insurance products in silos is deeply unpopular, and early adopters satisfying demand for a more holistic “lifestyle” policy will not only survive but thrive.

Bryon Ehrhart
CEO
Aon Benfield Americas
Chicago, Ill.

Greg Heerde
Head of Americas Analytics
Aon Benfield
Chicago, Ill.

The Future of Labor Supply: Where the Jobs Are
In the coming decades, North America's population born between 1946 and 1965 will retire. Employers now face the difficult challenge of managing labor supply issues: where will new employees come from, what will their needs be, and how slowly will the labor force grow? In this session, Andrew Ramlo, executive director of Urban Futures, explores the potential opportunities that will arise with this demographic shift in a world increasingly characterized by change. With product and business lifecycles shortening, the range of jobs (and careers) that the next generation of workers can choose from will continue to grow. Even within a particular job or career path, the increase of social, cultural, and economic diversity will require the next generation to have a growing range of skills to adapt to this new demographic and economic paradigm.

Andrew Ramlo
Demographer, Planner, and Executive Director
Urban Futures
Vancouver, British Columbia

Cyber Risk & Security Panel Discussion
The evolution of cyber risk has brought about challenges and opportunities for insurers. It is a particularly complex issue because of the rapidly changing regulatory landscape, highly publicized media coverage of data breaches, and increasing interest in cyber coverage among policyholders. The conversation isn’t just about how to protect your organization from a cyber breach; insurers also need to understand the operational elements of cyber protection and the coverage/product development opportunities.

This discussion will explore the various elements of cyber risk including:

  • Data Breach – Update on what’s happening and regulatory landscape

  • Operational Infrastructure – Developing a breach management and response plan as required by regulation and how to exercise best practices for protecting data

  • Cyber Product Development – Industry trends

Case study examples will be shared to provide insight on how companies are approaching this complex issue.

Geneau M. Thames, Esq.
General Counsel & Director of Compliance
Harford Mutual Insurance Company
Bel Air, Md.

The Insurance Industry Talent Gap
The insurance industry landscape is changing and to compete in the future companies must be able to attract, train, and retain the right talent. It is estimated that 25 percent of the industry’s workforce will retire in the next five years, yet less than 5 percent of students are interested in working in insurance. This presentation addresses the trends and risks that the industry faces and how having the best talent can help companies meet these challenges. The speaker will also cover the available research on the most important attributes millennials are looking for when considering a job, why they are not attracted to a career in insurance and facilitate a discussion on how we can try to change this.

Jennifer Ughetta
Regional Head of HR
Munich Re
Princeton, N.J.

Internet of Things and Digital in Insurance
According to the Harvard Business Review, one of the most consistent patterns in business is the failure of leading companies to stay on top of their industries when technologies change. For property/casualty insurers long-term signs are pointing to accelerated change driven primarily by technology and shifting consumer expectations. These changes will serve as a catalyst and a disruptor to all aspects of the insurance business model and will require new strategies to address changing perceptions and solutions for risk. The session will focus on the impact of Internet of Things and digital in the insurance industry and how insurers need to prepare for sustained success in the future ecosystem.

Shamik Lala
Principal
AT Kearney
Chicago, Ill.

Alyssa Pei
Partner
AT Kearney
Toronto, Ont.

Joe Reifel
Partner
AT Kearney
Chicago, Ill.

PFMM Session: Public Relations and Marketing
This session is required for those registered for PFMM courses at convention.
Do you want to establish a company image and leverage it and your brand with customers? Karl Newman, CEO of Envision Leadership, LLC, will help you learn strategies to develop a mission statement and market and advertise your product to your target audience. He will also share the importance of customer retention as part of your marketing plan.

Karl Newman
CEO
Envision Leadership, LLC
Puyallup, Wash.

PFMM Session: Management and Leadership Principles
This session is required for those registered for PFMM courses at convention.

Jack C. Randall, CIC, PCLA, PFMM
COO and Senior Consultant
Randall Resources International
Cameron, Mo.

Detecting Fraud in the Underwriting Process
Understand where fraud occurs in the underwriting process and how to develop key strategies to avoid significant loss from underwriting fraud.

Key areas that will be covered include:

  • Current statistics on underwriting fraud. Learn about the alarming statistics, based on current studies that reveal how much of a financial loss this is for claims departments.

  • Behavioral aspects of underwriting fraud. Learn about the motivational factors behind underwriting fraud and specifically what drives this behavior.

  • Current trends in underwriting fraud. A review of some current scams and schemes in underwriting fraud will be provided.

  • Detection strategies. This section will review specific strategies to detect underwriting fraud, including using external or provider-based software, internal technology, red flag development, claim process management, early identification programs, and many other approaches. Detection strategies will be presented that can be applied at all levels in an insurance company, including, claims, underwriting, finance, actuary, marketing, and SIU.

J. Michael Skiba, Ph.D.
Vice President of International Counter Fraud Strategies
INFORM
Wynantskill, N.Y.

Rise in Litigation and the Impact Within the Claims Department
Litigation is on the rise, especially involving claims practices allegations and class action lawsuits. Failing to be prepared will cost your company millions of dollars. This program will address the impact at all levels of the claims operation and prepare your team for success in handling these new and different types of insurance litigation.

Matthew J. Smith, Esq.
President
Smith, Rolfes & Skavdahl Company, LPA
Cincinnati, Ohio

How Middle Market Companies Attract and Retain Talent

Kelly Renz
President & CEO
Novo Group, Inc.
Brookfield, Wis.

Strategic Planning
In this fast-paced world, time and energy for planning are limited. Yet, the need to plan is more critical than ever if your mutual is truly committed to its future success. Many boards largely delegate strategic planning to the CEO but only to discover that not everyone was on board with the plan. Is there an easier, more efficient way to get the board, management, and staff aligned and pulling in one unified direction? Absolutely! All board members and senior leadership should join Jack Randall in this important session as he describes Vision-Casting and helps attendees discover the benefits, efficiencies, and cost savings that a well-written vision can bring to your mutual.

Jack C. Randall, CIC, PCLA, PFMM
COO and Senior Consultant
Randall Resources International
Cameron, Mo.

Emerging Issues Overview

Karen Furtado
Partner
Strategy Meets Action
Boston, Mass.

Compensation and Industry Hiring Practices
This session will provide an overview of significant operational and labor trends within the property/casualty industry and an outlook for the industry for the next 12 months. In addition, this presentation will provide a perspective on pay for mutual insurers and a summary of major compensation changes for executive and non-executive employees from the most recent NAMIC/Ward Compensation Survey.

Greg Jacobson
Co-CEO
The Jacobson Group
Chicago, Ill.

Jeff Rieder, CPA, CPCU, CLU
Partner, Head of Ward Group
Ward Group
Cincinnati, Ohio



LEADERSHIP TRACK


Learning Lab: Take Them Off the Wall: Leading From Our Values
What do I value, and why does that matter? When the going gets tough, how do my values stand up? What happens when my values collide with yours? The ultimate drivers of our behavior and motivations as leaders are our values –explicit and often implicitly held. In this session, the goal is to take our values off the wall, really exploring beyond organizationally espoused values to what is deeply held by us as individuals and how this impacts on the way people show up in the world and make decisions.

Jan Damery
Consultant
Refinery Leadership
Calgary, Alberta

Terry Dillon
Partner & CEO
Refinery Leadership
Vancouver, British Columbia

Learning Lab: Nailing It: Leading Engaging Environments
What are those intangible differences between those who perform, and those who do not? How does the environment impact someone’s mental, physical, and emotional capacity to deliver? As a leader, how do I cultivate an engaging environment? When someone doesn’t perform, we often point to individual characteristics to explain the gap: their skills, their attitude, their mood. In fact, the environment plays a key role in our ability to perform as individuals and as organizations. As leaders, it is our role to shape an environment that is engaging and supports the performance of our people.

Jan Damery
Consultant
Refinery Leadership
Calgary, Alberta

Terry Dillon
Partner & CEO
Refinery Leadership
Vancouver, British Columbia

Learning Lab: The New Normal: Leading in Complex Systems
Why do our best intentions often not result in the impact we want? How do I better predict, understand, and ultimately lead in the organization and community in which I operate? How do I take into account the long term impact of my decisions? As human beings, we are prone to reducing complex information to simple models and frameworks, to better be able to comprehend and understand our environments. In doing so, we often miss out on understanding the larger whole, the bigger system, and the long term implications. In this session, participants will gain understanding of and experience real methods and strategies for operating in complex systems.

Jan Damery
Consultant
Refinery Leadership
Calgary, Alberta

Terry Dillon
Partner & CEO
Refinery Leadership
Vancouver, British Columbia

Emotional Intelligence and Neuroscience
Many leaders are more challenged by managing people than accomplishing objectives. In fact, it is not uncommon to injure relationships for the sake of results. One aspect of leadership relies on IQ; the other more on EQ, or emotional intelligence. IQ often gets you the leadership role, but EQ keeps you there with increasing followership. A high-EQ workplace increases productivity and effectiveness because the people work well together to achieve results. A leader’s EQ has a huge influence on workplace culture. In this session, you will learn the components of EQ, the cost to your company of low EQ, and some simple tools to improve it. You’ll also leave with an understanding of how your brain undermines efforts to be at your best and how you can overcome that.

Joni Mar, BA, BJ (Hons.), CPCC, CNTC, MCC
Master Certified Coach
Joni Mar & Associates, Professional Coaches Inc.
Vancouver, British Columbia

The Value of Executive Coaching
Executive coaching used to be viewed as a remedial remedy for poor performance. Now, most Fortune 500 companies provide executive coaching to their top performers and high-potential employees as a perk that helps achieve even better results. In this session you will:

  • Observe a coaching demonstration and recognize the difference between coaching, mentoring, and advising;

  • Take away a couple of key coaching skills that you can immediately apply;

  • Learn about the ideal situations and candidates for executive coaching;

  • Understand the key to determining success and potential pitfalls of executive coaching; and

  • Discover why executive coaching is a highly effective leadership development tool and how your company could benefit from it.

Joni Mar, BA, BJ (Hons.), CPCC, CNTC, MCC
Master Certified Coach
Joni Mar & Associates, Professional Coaches Inc.
Vancouver, British Columbia

Developing a Coaching Strategy

Joni Mar, BA, BJ (Hons.), CPCC, CNTC, MCC
Master Certified Coach
Joni Mar & Associates, Professional Coaches Inc.
Vancouver, British Columbia

ADDITIONAL CONVENTION CONCURRENT SESSION TOPICS


  • BCAR

  • Attracting Diversity to the Board Room

  • PFMM Session: Agency Relations & Development

  • PFMM Session: Human Resources & Personnel Management

Session Proposals


Interested in speaking at this convention? Complete the Session Proposal Template to Crista Hassett.

Posted: Wednesday, March 12, 2008 12:00:00 AM. Modified: Friday, June 24, 2016 9:20:54 AM.

Our Event Sponsors


317.875.5250 - Indianapolis  |  202.628.1558 - Washington, D.C.

NAMIC | Where the future of insurance has its voice TM