Employment at NAMIC
Seeking great customer service & solid IT support skills!
Do you know your stuff when it comes to providing support for co-workers’ computers and mobile devices? Are you a patient and friendly person (and do your coworkers or friends tell you this-not just your parents)? Have you ever done fun and geeky things such as building your own computer? We may have the right job for you!
The National Association of Mutual Insurance Companies is a business trade association in continual operation since 1895. We provide a variety of services to our property/casualty insurance company members- who happen to be great people-just like our staff! We have just over 100 people that our IT support specialist and manager support, the vast majority of whom are fairly tech savvy.
In this job, you would be the first person our employees call for user support-“My computer is doing this weird thing…” You would troubleshoot software, hardware, and networking problems and provide solutions. Creating system documentation like configuration and support information, keeping track of who has what equipment and contract information would be part of the deal, as well as other related activities.
Your internal customers would primarily be in our northwest Indianapolis HQ location, although we also have staff working from their homes and in a Washington, DC office. You need a sense of urgency and the ability to listen carefully to your customers’ explanations of problems over the phone (or by email), ask questions courteously, and be able to guide them to solutions. You would also assist with new user training and orientation, as well as some group training on technology topics.
We utilize up-to-date IT equipment-PCs, laptops, tablets, and iPhones (only a few Macs). You should be interested in staying up-to-date on the latest technology. As for software skills, you’d need experience with: Windows 7/10, Microsoft Office 2013 or later, Apple iOS, Mac OS (preferred but not required), Google Android (preferred but not required).
A basic understanding of computer networking (TCP/IP, Wi-Fi, DNS)
The ability to communicate clearly and understandably both verbally and in writing, and to explain things in layman’s terms as much as possible
The ability to educate others on technological topics one-on-one or in a group setting
A good sense of humor-you don’t have to be a stand-up comic, but a good personality is necessary. You’re in customer service for technology, so people need to enjoy working with you!
One year of hands-on experience with computer hardware installation and troubleshooting
One year of experience providing customer service, preferably related to technology
A+ certification preferred
Understanding of basic telephony concepts including digital telephone systems and VOIP comes in handy. The position also manages our PBX and phone system
A high school diploma is required and college coursework is a plus
Clear criminal background
Ability to lift computers (up to 50 lbs.), crawl under a desk to plug something in, reach above your head and below your knees-general overall agility is needed
Available for occasional planned overnight travel (2 or 3 times a year) for things like visiting our DC office and/or attending our national convention
What makes this a great job? Let us count the ways:
A great compensation and benefits package that includes access to group health, dental, and vision insurance; a matched 401(k) plan; generous paid vacation time; a paid volunteer day to do charitable work; free fresh fruit and coffee; educational assistance; walk breaks in the morning and afternoon to re-energize yourself; $150 reimbursement for things to help you get/stay healthy like tennis shoes, exercise classes, massage therapy, and more; $50 monthly gym reimbursement for exercising there 12 times per month; and more!
The latest equipment like a smartphone, Surface, and dual computer screens at work for YOU!
A positive work culture with co-workers who are committed to their jobs-and good, clean fun!
$20.75 to $23.33 per hour depending on your experience- 37.5 hour work week
NAMIC is proud to have been selected again as one of the Best Places to Work in Indiana for 2017. If you’d like a stable position with opportunities for growth and advancement, please submit your resume (not just a Linked In profile) to HR Coordinator Jenn Mitchell at ITSupport@namic.org. (Extra points for cover letters!)
NAMIC is an equal opportunity employer. For more information on us, go to www.namic.org
How do I apply for a position with NAMIC?
Available positions will be posted above as "Current Job Postings." Qualified individuals should send their resume and salary expectations to:
NAMIC is an equal opportunity employer.
NAMIC again has been named as one of the 100 Best Places to Work in the Hoosier State for 2017 by the Indiana Chamber of Commerce. Chuck Chamness, president and CEO, cites NAMIC’s corporate culture that is professional yet friendly as the reason for the association’s consistent showing on the Best Places to Work list. "NAMIC member companies recognize and appreciate the meaningful work done by our dedicated staff. Knowing that their efforts are appreciated, while working in a collaborative team environment alongside great co-workers, is what sets our work environment apart for staff. The added perks that support a positive work atmosphere just reinforce the overall culture of the organization." This is NAMIC’s fourth selection to the Best Places to Work in Indiana list. The association earned inclusion for the first time in 2011 when it ranked 26th, later moving up to 6th place in the 2013 Best Places List, and earning the number two slot among medium companies between 75 and 249 employees in the 2015 listing.
Posted: Monday, July 29, 2002 12:00:00 AM. Modified: Thursday, March 23, 2017 11:09:46 AM.
317.875.5250 - Indianapolis | 202.628.1558 - Washington, D.C.